Highfield Care Home, Ware, Hertfordshire
Highfield Care Home, Ware, Hertfordshire
Highfield Care Home, Ware, Hertfordshire

Highfield Care Home is located south of Ware and is convenient for access to the M25 motorway. The home provides residential, nursing, respite, and palliative care.

Accommodation at Highfield is provided in single occupancy rooms, some of which are large enough for sharing. Some of the rooms also feature en-suite facilities.

Highfield provides a quiet sitting room and TV lounges where residents can relax. A separate dining room, where residents can enjoy each others company at meal times, is also available.

Home cooked food using fresh produce is served on a daily basis and special dietary requirements can be catered for.

Residents are encouraged to participate in a varied programme of activities and both they and their relatives can take part in the planning process with the activities coordinator

Group: brighterkind

Person in charge: Ameillia Musca (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 5

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Highfield Care Home has a Review Score of 9.3 (9.349)

The Review Score of 9.3 (maximum of 10) for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Highfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.701 for Highfield Care Home is calculated as follows: ( (83 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.648 Points relating to the number of positive Reviews for Highfield Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.8 Target = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My brother-in-law came in a few weeks ago, only the second time I have had dealings with a care home, and I am very impressed.
The staff are very nice and friendly, you get cups of tea and cake, which is not important but a nice little touch.
With a nice garden, the place is very clean, and he is being looked after well and is comfortable there, so I am really pleased overall.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My husband is presently in this nursing home and is being looked after with care and compassion. The staff are kind and patient and although my husband is not in a position to take part in all the services and pastimes on offer I have seen for myself how dedicated the staff are to the well being of the patients.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother is so happy at Highfield Care Home.
The staff are so friendly and caring, we can't thank them enough for all they do for her.
We had a lovely afternoon tea on Mothers' Day which we all enjoyed.
Last year we had a lovely party at the home and are looking forward to her next birthday when she will be 99 years old and have yet another celebration.
Thank you to all the staff.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here, the staff are lovely and very caring, the food is good with variety. If I am unwell the staff are very attentive.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Highfield Care Home is a welcoming, very friendly place to visit and to live. Everyone seems to be happy there, both residents and staff. We feel that the staff always have the residents best interests at heart. We have only seen my Father-in-law treated with respect and dignity and he is certainly very happy there. The lady who runs the entertainment programme is amazing and has so much energy and enthusiasm for her job.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I love my time here.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-Law is suffering from MS, which is a terminal condition. She was not initially expected to last long due to the complications caused by a previous home, but due to the expert tender care that she has received from the staff at the home, she is still with us a year later. If you ask the staff for something, provided that it is in the safe care of the patient, then the request is normally fulfilled.
The decoration of the home does look as if it could do with a touch up in certain places, however, the money spent by the company has been spent in the right places - on the staff and care of the patients. The Senior Staff are knowledgeable and extremely professional, and I would not ask for a better team to run a home that any of my relatives were in. In fact, my aunt, some years ago, was a resident here, and we wanted to be using this home again.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

A very friendly home with a full programme of daily activities. Catering is first class.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has been at Highfield for 18 months and I cannot speak highly enough about the staff and the home. My Mum is very happy there. As you walk in there is always a friendly atmosphere and all staff are willing and happy to help. Thank you to all at Highfield.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hard working staff. Top quality manager. A good atmosphere all over the home. The facilities and activities we saw were top class. However above all of these things a sense of real genuine care shown to residents.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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