Manor View

45 Manor View, Stevenage SG2 8PF

Manor View is a Hightown residential care home situated in Stevenage and specialising in care for residents with learning disabilities. They focus on providing an excellent standard of care for all residents and pride themselves on creating a warm and friendly environment.

Group: Hightown Housing Association Ltd

Person in charge: Lynne Richardson (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 8 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Autism/ASD • Muscular Dystrophy • Orthopaedic • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Via Herts Social Services. Ages 18+.

Single Rooms: 8

Rooms with ensuite WC: 2

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room • Residents Internet Access

Parking:

Manor View has a purpose built private car park with 8 spaces available. Ideal for visitors.

Latest Care Quality Commission* Report on Manor View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.2 out of 10 for Manor View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Manor View in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Manor View is calculated as follows: ( (26 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Manor View is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 = 3.5

    2. Target of 1.6 positive Reviews (8 registered maximum number of service users ÷ 5). 3 Reviews ÷ 1.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Manor View has a Review Score of 9.2 (9.194) out of 10 and an Average Rating of 4.7 out of 5 from 3 Reviews over all time

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor View?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor View

  • Sister of Resident/Service User
    2
  • Relative of Resident/Service User
    1

Manor View is a very lovely place. My brother has been there since it first opened. The staff are all very efficient and caring. My brother could not be in better hands as he is limited to some things he can do.

How likely would you be to recommend Manor View? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

The team at Manor View do a valued and fantastic job in looking after the needs of my family member who has been resident there for many years.

How likely would you be to recommend Manor View? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Me and my family could not be happier with the love and care shown to my brother and all the residents in Manor View. The home is spotlessly clean, always looks lovely and the residents are treated with the utmost respect at all times and indeed feel they are all loved too.

How likely would you be to recommend Manor View? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Manor View

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 05 Nov 2018

There is a single room now available at Manor View, one of our Residential Care Homes in Stevenage. This small Home provides Residents with severe learning disabilities and physical disabilities with the care and support they need to live a full and meaningful life in a homely environment. Residents have access to a communal lounge and kitchen area and a shared vehicle for outings and holidays. If you are interested and would like to find out more about this home please contact Lynne Richardson.

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

There are currently no awards/recognitions posted yet for Manor View

Job Vacancies