Ashurst Park Care Home

Fordcombe Road, Fordcombe, Tunbridge Wells TN3 0RD

Ashurst Park Care Home, Tunbridge Wells, Kent
Ashurst Park Care Home, Tunbridge Wells, Kent
Ashurst Park Care Home, Tunbridge Wells, Kent

Ashurst Park cares for older people and is able to offer superb palliative care.

The home is situated in the Kent countryside, just five miles from Tunbridge Wells and is conveniently located for local amenities and public transport. In 2017 the home won several Tunbridge Wells in Bloom Awards for iths beautiful gardens and planting.

The care home is located on the edge of Fordcombe village and is surrounded by landscaped gardens. In 2016, Ashurst Park was completely renovated to create a charming and characterful place to live.

Bedrooms at Ashurst Park are single occupancy, though some are large enough for couples to share. A number of bedrooms have en-suite facilities and all have television and telephone points and are linked to a nurse call system.

Ashurst Park has several quiet lounges including one with a grand piano, while the home has several TV lounges for residents to use. They can also enjoy traditional home cooked food in separate dining areas, where they can socialise with others, while all meals are prepared on-site by chefs who are able to cater for all dietary requirements.

A qualified chiropodist and complementary therapies regularly visit the home, which also has its own salon, run by an experienced hair stylist.

An activities therapist provides a varied programme of activities. These are organised in close consultation with residents and relatives to ensure that there is always something for everyone to enjoy.

Group: brighterkind

Person in charge: Robert Dura-May (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Speech Impairment • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Filipino, Polish, Swahili

Single Rooms: 47

Shared Rooms: 3

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashurst Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Ashurst Park Care Home has a Review Score of 9.9 (9.863)

The Review Score of 9.9 (maximum of 10) for Ashurst Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ashurst Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.863 for Ashurst Park Care Home is calculated as follows: ( (172 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Ashurst Park Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 17 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashurst Park Care Home?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashurst Park Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Guardian of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

My mum has been a resident since January and I can honestly say that the staff have always made my mum, myself and my family feel very welcome, we visit at least three days a week. Mum is really happy there and her health and mental attitude have improved a lot since becoming a resident at the home.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ashurst Park Care Home has a warm friendly atmosphere, where you can call at any time and receive a friendly welcome by caring staff.

Nothing appears to be too much trouble.

We are always consulted in the first instance for any medical conditions and always involved in the decision-making process.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mum was only resident for a couple of months before she died but during this time the staff were wonderful, caring and compassionate. From the moment she arrived, they couldn't do enough to make her comfortable and feel at home.

The few concerns we had were discussed with the manager and resolved to the best of his ability. The only concern I had that was not resolved was an apparent shortage of staff on a few occasions.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

From the very first visit, I was impressed by the friendliness and professionalism of the staff at Ashurst Park. We felt lucky that my mother, who was suffering from a life-ending medical condition, was offered a place at the home. She said that the lovely room in which she was placed and, later, that the quality of care she received from the staff made her feel welcome and looked after.

With colleagues from the Hospice in the Weald, the staff kept mother pain free and comfortable. She was visited almost daily and I rang many times for news. We were always provided with up to date information and it was obvious that she was being cared for. Her room was bright and cheerful, She enjoyed the view and the sweet country-air from her windows.

When the end came management and staff came to offer sympathy and share memories of my mother’s time at Ashurst. Although there for few weeks only, it was clear that staff had come to know mother and felt some affection for her. Thank you all.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff informative and helpful. Residents look cared for. Surroundings welcoming and pleasant setting.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My late mother received end of life care here in July 2017.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Ashurst Park Care Home is a wonderfully kind and caring nursing home. Great care and attention is paid to each and every resident is the residence. My mother is safe, well cared for and happy. The staff have alleviated any concerns we had prior to our mother's admittance and we believe Ashurst Park Care Home and all the team go above and beyond to ensure that their residents are happy. Thank you to everyone for taking such wonderful and special care of mum.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is no possible way that we could look after my sister like the way staff do in Ashurst Park. They cover all the needs as she is unable to do anything for herself. I have nothing but praise for the home, management and staff.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was recently admitted to Ashurst Park Care Home and the level of care and support that we have experienced has been excellent. The staff have taken a lot of initiative to help my mother settle in well. The home is very clean and friendly and they cannot do enough to make you feel at home. It has a happy and airy atmosphere and I enjoy my visits there. The home also organises lovely activities for the residents every week. In my opinion, this is an outstanding home where the quality of care is high and consistent.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot fault the service and comfort - the staff are marvellous. I would, if necessary like to come here myself.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my mother and father-in-law have received wonderful care throughout their stay at this home. Sadly my father-in-law passed away earlier this week but the care, love and compassion from all members of staff have been wonderful.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has settled down very well considering she was not keen on going into a home, but has come to terms over the last four months it was the only choice. This has been down to the excellent staff making her welcome and comfortable.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff all seem very helpful and cheerful. Peter has been at Ashurst Park for a month and has settled in well. He likes the food and his appetite has increased. At his advanced years and immobile state, he does not enter into many activities. Visitors are always made welcome.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Ashurst Place is a community for both residents and relatives in every sense. It provides a "home" from "Home" with the beautifully furnished and tastefully decorated rooms. It provides outstanding care from every member of staff, from the Manager, office, carers, kitchen, chefs, cleaners and gardeners. It provides activities and events every day which are brilliant for the residents, from Remembrance Sunday, Christmas party, Christmas panto and New year fireworks. A huge thank you to all the team at Ashurst Park

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Ashurst Park for respite care three times and has been well treated by the helpful and friendly staff. She now is being cared for full time there it was the first place I wanted her to go because I knew she would be safe and I wouldn't worry about her because she likes it so much there.

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Ashurst Park for two weeks respite care. The place is light and airy with wide corridors of a central hub. The manager and staff could not have been more patient and understanding and did everything in their power to make mum feel welcome and part of the community.

How likely would you be to recommend Ashurst Park Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My elderly mother was CHC Fast Tracked to Ashurst Park Care Home just 2 days before Christmas 2016. The staff worked amazingly over the next few days, to help my mother, who has dementia, breast cancer and now a secondary cancer settle as quickly as possible, in what was a very confusing time for her. It was very stressful for the family, but I have nothing but praise for the way all the staff helped. They are so kind and caring, and the home and rooms are beautiful. I finally feel relaxed in the knowledge that hopefully, my mother will live her remaining time in a safe, caring and wonderful place. Thank You Ashurst Park!

How likely would you be to recommend Ashurst Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Staff Profiles

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Care Home Idol 2016

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