The West Gate

On the very odd occasion when I felt something could be done differently, a clear explanation has been given and we've worked together to find a solution dedicated to our friend.

My husband spent 4 months in the The West Gate. As soon as my family and I went to see it, we knew this is perfect for him. I can't speak enough of The West Gate all the staff were so lovely and chearful. Nothing was to much trouble. My husband was treated so well and so were we. Loved this place, I would 100% recommend it. Your loved ones will be so cared for.

Absolutely great care home all the staff are friendly and obliging. Nothing is too much trouble the home is clean and a tidy. They even have you a lunch if you need one I honestly cannot fault this home in any way anybody looking for a carer for their relatives will not do any better

The West Gate is a very welcoming environment, and I feel a relieved knowing my dad is safe and happy there. All staff members are very friendly and very helpful. Food looks and smells delicious and I am always offered refreshments / food when I'm there. Highly recommend.

My step father was was a resident at three West Gate for 6 months and we couldn't have been happier with his care. Everyone was so helpful and friendly and nothing was too much trouble . Visiting him was lovely as every member of staff always has time to hello. His care was wondeful and we can't thank them enough for looking after him so well.

Every time I visited Grandad, the staff were all so lovely. They all new who we were going to visit and all really liked Grandad. They even got to know our names. We had a birthday party for Grandad with cake, candles and songs. We had lots of lovely photos taken that we are all having printed as it was his last birthday with us. The people who worked there are so kind. They would come into Grandads room every time we were visiting just to check he was ok. When they saw us, they would always ask if we wanted a coffee or some biscuits (we always said yes!) We are all sad Gradad has died, but I am really happy we were able to go and visit as often as we could, in such a nice place where all the people were lovely.

She is included in some activities in the lounge with other residents but also has one to one sessions with members of staff also.

Efficient working procedures. Welcoming and polite staff. Very pleasant environment. Visiting is a real pleasure and staff so caring for client as well as myself. My husband couldn't be in better hands!!

My father was admitted to The Westgate for nearly 3 months. Our first impressions of the care home was how welcoming and caring the staff were. My father immediately felt at home, met with a warm welcome from all staff he encountered. Throughout his time at the home, we had our questions and any health concerns we had for him, handled very quickly and effectively. There were many occasions where he needed medical support and the nursing staff without exception gave gim everything he needed and more. My family was made to feel extremely welcome by the management, the nursing, the auxiliary and including the cleaning team. I would not hesitate to recommend anyone considering using The Westgate for themselves or a loved one. We could not provide our father with the care that he needed at the end of his life. He was given so much more than we could have imagined whilst he was there. He was treated with respect and dignity right up until the end of his life. The staff made his feel special and cared for. We will always be very grateful to the wonderful staff at this care home, who have helped us significantly.

Our first experience of The West Gate was very good, we visited before our father was admitted. His room was a good size, spacious and light, with a white window blind which worried us that dad might not be able to sleep with. The following morning when we arrived, a dark blind had been fitted. This was just the first of many caring and thoughtful acts he received whilst living there. Throughout our experience, we have been really impressed by how genuinely the staff seemed to care and make time for our father. He had a great sense of humor and the staff took time to speak with him and share his jokes. As his health declined, he was given respectful space for decision he personally chose. In the last week of our fathers life, we were treated like guests of the home. The care, extended to me and my sister, will be an unforgettable part of our experience. The staff spoke openly about how much they had enjoyed our father as a resident which soothes us massively. We would not hesitate to use the services or recommend the services of this exceptional nursing home again if the need ever arose.

Every member of staff whom I have met at the West Gate has been so helpful and kind to all of the residents; nothing is too much trouble, even though they are all so busy. Whenever you pass a non "Front Line Member", as in the people in the laundry or cleaning or maintenance, they are all so cheerful and are happy to interact with all they meet, even for ones whose English is not great, you always get big smiles. I believe my father is lucky to be there.

I have been a visitor many times to see my father-in-law, Frederick. On every occasion, I have found all the staff whom I have spoken to to be friendly and helpful. I think that the West Gate is very well run and managed. The carers are compassionate and kind to the residents, looking after their individual needs with great patience and gentleness. The Westgate does everything they can to make life as comfortable as possible for the residents with homely decor in the main areas and the gardening and home-style cooked meals with care, that is flexible for each individual needs, considering the difficult circumstances that residents find themselves in.

Dad has been a resident here for nearly 2 years here, and we cannot compliment the management, staff and activities coordinators highly enough. We do not notify in advance if any visits, so see the home as it really is, which is a very friendly and caring environment. We would recommend this establishment from personal observations and experience.

The standout experience we were left with was how caring and energised the staff were when in contact with the patients. And further impressed with the approachability of all the admin, cleaners, support and medical staff. Especially given the constant pressure of the patient care that comes with elderly and dementia patients.

The home was secure and safe.

The West Gate have taken care of my dad since being discharged from hospital on 28/4/25. The care and dignity that Dad is receiving is absolutely outstanding. Nothing is ever too much trouble; we are always greeted with a smile when visiting and never feel in the way. The staff are friendly, efficient and most of all kind. I cannot recommend this care home enough. They have made us feel part of their family.

Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.

Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!

The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.

I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.