






The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.
The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.
The care is flexible and can accommodate long-term and respite needs,...
Care Provided by The West Gate
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.
Chiropody and Hairdressing and other sundries are not included
The price(s) shown are provided by the care home. Contact The West Gate for full pricing details and T&Cs.
Contact The West Gate to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bedstone Ltd
- Private Owned
Person in charge
- George Brown and Monika Liszka(Registered Managers)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.
Parking
- On street Parking
The West Gate Reviews (52)
The West Gate has a Review Score of 9.9 (9.854) out of 10, based on 23 reviews in the last 2 years.
Over all time The West Gate has 52 reviews.
My husband spent 4 months in the The West Gate. As soon as my family and I went to see it, we knew this is perfect for him. I can't speak enough of The West Gate all the staff were so lovely and chearful. Nothing was to much trouble. My husband was treated so well and so were we. Loved this place, I would 100% recommend it. Your loved ones will be so cared for.
We are deeply grateful for the trust you placed in us,...
Absolutely great care home all the staff are friendly and obliging. Nothing is too much trouble the home is clean and a tidy. They even have you a lunch if you need one I honestly cannot fault this home in any way anybody looking for a carer for their relatives will not do any better
Thank you very much for such kind words and lovely review. All opinion is very important for us and we really appreciate everybody's feedback.
The West Gate is a very welcoming environment, and I feel a relieved knowing my dad is safe and happy there. All staff members are very friendly and very helpful. Food looks and smells delicious and I am always offered refreshments / food when I'm there. Highly recommend.
Thank you so much for your kind words and for such a great review. It's our pleasure to care for your dad and support your family. Thank you for your trust.
My step father was was a resident at three West Gate for 6 months and we couldn't have been happier with his care. Everyone was so helpful and friendly and nothing was too much trouble . Visiting him was lovely as every member of staff always has time to hello. His care was wondeful and we can't thank them enough for looking after him so well.
Thank you so much for your kind words. It was our pleasure to meet and care for your step father, as well as to have almost daily contact with such a wonderful family. We miss you all.
Every time I visited Grandad, the staff were all so lovely. They all new who we were going to visit and all really liked Grandad. They even got to know our names. We had a birthday party for Grandad with cake, candles and songs. We had lots of lovely photos taken that we are all having printed as it was his last birthday with us. The people who worked there are so kind. They would come into Grandads room every time we were visiting just to check he was ok. When they saw us, they would always ask if we wanted a coffee or some biscuits (we always said yes!) We are all sad Gradad has died, but I am really happy we were able to go and visit as often as we could, in such a nice place where all the people were lovely.
Thank you so much for such kind words, especially from a young person. It was our honor to care for your grandfather, and we thank you for allowing us to be a part of your memory of your grandfather. This means a lot to us.
Since being there the staff have shown kindness and proffesionalism both to her and our family as a whole. Nothing is too much trouble.
Mum is bed bound and cannot communicate, but the staff are patient with her and go out of their way to calm her when she becomes agitated.
She is included in some activities in the lounge with other residents but also has one to one sessions with members of staff also.
Thank you so much for your kind words. It is our honour to care for your mum and have such a wonderful relationship with the entire family. You are always very welcome and all team appreciate your kindness.
Efficient working procedures. Welcoming and polite staff. Very pleasant environment. Visiting is a real pleasure and staff so caring for client as well as myself. My husband couldn't be in better hands!!
Thank you for the kind words. It is our pleasure to look after your husband and you.
My father was admitted to The Westgate for nearly 3 months. Our first impressions of the care home was how welcoming and caring the staff were. My father immediately felt at home, met with a warm welcome from all staff he encountered. Throughout his time at the home, we had our questions and any health concerns we had for him, handled very quickly and effectively. There were many occasions where he needed medical support and the nursing staff without exception gave gim everything he needed and more. My family was made to feel extremely welcome by the management, the nursing, the auxiliary and including the cleaning team. I would not hesitate to recommend anyone considering using The Westgate for themselves or a loved one. We could not provide our father with the care that he needed at the end of his life. He was given so much more than we could have imagined whilst he was there. He was treated with respect and dignity right up until the end of his life. The staff made his feel special and cared for. We will always be very grateful to the wonderful staff at this care home, who have helped us significantly.
Thank you for your kind words, we will share these with the whole team, as it means a lot to know how wonderful a job they do to look after our residents and their family.
Our first experience of The West Gate was very good, we visited before our father was admitted. His room was a good size, spacious and light, with a white window blind which worried us that dad might not be able to sleep with. The following morning when we arrived, a dark blind had been fitted. This was just the first of many caring and thoughtful acts he received whilst living there. Throughout our experience, we have been really impressed by how genuinely the staff seemed to care and make time for our father. He had a great sense of humor and the staff took time to speak with him and share his jokes. As his health declined, he was given respectful space for decision he personally chose. In the last week of our fathers life, we were treated like guests of the home. The care, extended to me and my sister, will be an unforgettable part of our experience. The staff spoke openly about how much they had enjoyed our father as a resident which soothes us massively. We would not hesitate to use the services or recommend the services of this exceptional nursing home again if the need ever arose.
Thank you so much for such positive feedback about our team and the hard work they do. It means a lot to know we have made a positive difference in somebody's life, especially at what can be such a difficult time for them and their families.
Every member of staff whom I have met at the West Gate has been so helpful and kind to all of the residents; nothing is too much trouble, even though they are all so busy. Whenever you pass a non "Front Line Member", as in the people in the laundry or cleaning or maintenance, they are all so cheerful and are happy to interact with all they meet, even for ones whose English is not great, you always get big smiles. I believe my father is lucky to be there.
Thank you for your lovely review. We will share it with our team, good words means a lot for us.
I have been a visitor many times to see my father-in-law, Frederick. On every occasion, I have found all the staff whom I have spoken to to be friendly and helpful. I think that the West Gate is very well run and managed. The carers are compassionate and kind to the residents, looking after their individual needs with great patience and gentleness. The Westgate does everything they can to make life as comfortable as possible for the residents with homely decor in the main areas and the gardening and home-style cooked meals with care, that is flexible for each individual needs, considering the difficult circumstances that residents find themselves in.
Thank you for your kind words and we are grateful for your review. It means a lot to us and together we can continue to ensure a high quality of life for your dad.
Dad has been a resident here for nearly 2 years here, and we cannot compliment the management, staff and activities coordinators highly enough. We do not notify in advance if any visits, so see the home as it really is, which is a very friendly and caring environment. We would recommend this establishment from personal observations and experience.
Thank you so much for the kind words and the appreciation of the hard work our team does. It is our pleasure to look after your father and to have celebrated his huge milestone birthday with your family, and we can't wait for the next one.
The standout experience we were left with was how caring and energised the staff were when in contact with the patients. And further impressed with the approachability of all the admin, cleaners, support and medical staff. Especially given the constant pressure of the patient care that comes with elderly and dementia patients.
Thank you so much for your kind words and for appreciating our work. It was a privilege for us to care for your father and meet your wonderful family.
ALL staff at the Westgate are kind,caring, professional, friendly and go above and beyond.
We could visit at any time and was always made to feel very welcome.
Family are given access to an app that gives details of daily care given and a facility to send messages but if you choose to ring instead someone is always available to answer any queries
The home was secure and safe.
Thank you so much for your kind words about our staff and our work. It is so important to us that we have such good relationships with the families of our residents. It was an honor to care for your mother and meet such wonderful people. I hope our friendship continues, and you are always welcome in our home.
The West Gate have taken care of my dad since being discharged from hospital on 28/4/25. The care and dignity that Dad is receiving is absolutely outstanding. Nothing is ever too much trouble; we are always greeted with a smile when visiting and never feel in the way. The staff are friendly, efficient and most of all kind. I cannot recommend this care home enough. They have made us feel part of their family.
Thank you so much for the lovely words. It means a lot to us to know that we are doing a good job, and that all of our residents and their families feel that they are part of The West Gate family.
Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.
Thank you for your kind words. It is our pleasure to care for your wife and support your family. We would like to provide the best care possible and your opinion is very important to us. We always happy to hear from you.
Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!
Thank you so much for your kind words. Our staff all compliment your manners, and your sense of humour always brings a smile to our face. As a new resident, we are lucky to have you in our home.
The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.
Thank you for the great review and for the many kind words about our staff and home. It is our honour to take care of your father and have many interesting conversations with him. We are very pleased and thankful for the good relationship we have developed with you and your father.
I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.
Good afternoon Liz, thank you so much for a wonderful review and we are very pleased that you are happy with the level of care your mum is receiving and you're pleased with the level of service also that the food is of a good standard and will ensure this continues. Thank you for making the time to complete a review for us and will relay this to the team.
The staff, both in the office and the nurses, are helpful and considerate. The office staff have always been more than happy to answer any questions I may have as to my mother's care and the nursing staff regularly pop in to my mother while I am visiting to check she is okay and to offer drinks etc. While I am sorry to see my mother so frail, I do feel she is in good hands.
P, thank you for your very kind words. It is our pleasure to care for your mother. It is always a pleasure to see you when you visit our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The West Gate.
There are no upcoming events for The West Gate.
Awards / Recognitions (3)
- 26 Nov 2021Recipient: The West Gate
- 26 Nov 2021Recipient: The West Gate
- 26 Nov 2021Recipient: The West Gate
Accreditations
There are no accreditations posted yet for The West Gate.
Meet the Team (2)

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.
George became the Registered Manager in 2023

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.
Frequently Asked Questions about The West Gate
What types of Care is The West Gate registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The West Gate have?
There are 48 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The West Gate?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The West Gate to the centre of Westgate-on-Sea?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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