2/4 Canterbury Road, Westgate-on-Sea CT8 8JJ
The Hockeredge Care Centre provides nursing, residential and respite care for those living with dementia and mental health needs, in a warm and caring environment.
The care centre is conveniently located, no more than five minutes walk from the small coastal town of Westgate-on-Sea.
The Hockeredge Care Centre provides a relaxed, homely environment accommodating residents in spacious single rooms, some with en-suite facilities.
All rooms are furnished to a high standard with televisions, however, residents are encouraged to participate in choosing colour schemes and décor to suit individual taste. Residents are also welcome to bring their own furniture and personal items to ensure their room is comfortable and familiar.
The main social areas include two lounges with wide screen TVs, a dining area and a living memory and activities room, all with comfortable seating.
Residents at The Hockeredge also have safe access to the well-maintained enclosed private gardens, while staff organise a wide range of activities that are individual to each person, taking into account their life story, past hobbies and recreational interests.
Owner: Bedstone Ltd
Person in charge: Julie Cleary (Senior Registered Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 50
Rooms with ensuite WC: 24
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
The home encourage an open-door policy and visitors are welcome at any time
Latest Care Quality Commission* Report on The West Gate: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6 (maximum of 10) for The West Gate is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The West Gate in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.314 for The West Gate is calculated as follows: ( (14 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.314
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.725 Points relating to the number of positive Reviews for The West Gate is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10 Target = 0.200 , then divided by 2 = 0.100
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The West Gate has a Review Score of 6 (6.039) from 3 Reviews
Review submitted from a Website Submission by Colin M (Son of Resident) on Wednesday 17 May 2017. Relates to May 2017.
Dad has been with The Hockeredge for a few months now and I am so pleased to see him becoming settled.
We are always warmly welcomed when we visit dad and the staff take time to talk to us about how his day has been.
Staff are really caring and go out of their way to support him when he is in his busy work mode.
Dad had lost a lot of weight before coming to The Hockeredge and I can see his appetite is well and truly back now.
There is always plenty of good food to eat and drinks on offer.
I know how much he trusts his carers when he is willing to have a hug or even give back a peck on the cheek. Something previous homes have not even got close too.
I've even known staff pick up little bits and pieces for him while off duty.
Not only do staff care for Dad but they also actually like him.
It is fair to say that it has not always been a bed of roses for him, but clearly, the people caring for Dad have helped him to cope better in his own little Alzheimer's world.
How likely would you be to recommend The West Gate? Extremely Likely
Review submitted from a Website Submission by Dan (Son of Resident) on Thursday 26 May 2016. Relates to May 2016.
My stepdad is a resident at the Hockeredge, he has been a resident for a good few months now. So far we are really happy with the care he gets. Staff are very friendly, happy and caring, and nothing seems to be a problem. We visit every day and feel like we are welcome at any time, we are offered Tea/Coffee on pretty much every visit, this is lovely as my stepdad loves having a 'cuppa' with us.
The food is fantastic and cooked on-site, the cooks are often cooking cakes and biscuits for the residents in addition to the home cooked meals.
The rooms are lovely and are cleaned regularly to perfection!
Medication seems to be given on time (Refreshing change compared to other care homes we have experienced)
Currently we are really happy with the Hockeredge, and are looking forward to the refurbishments.
We are relieved he has now found somewhere where he is cared for, and his needs are meet on a daily basis - We can only say thank you.
How likely would you be to recommend The West Gate? Extremely Likely
Mary Noone, Home Manager at The West Gate responded to this review on 09 Jun 2016:
Thank you for your lovely review. It is a pleasure to care for your Step-Dad and to welcome you all into the home.
Review submitted from a Postal Card by Robert H (Father of Resident) on Monday 21 March 2016. Relates to February 2016.
My son was moved to other care homes before moving to Hockeridge Care Centre, and he is well looked after and has settled well and I am pleased that he is there.
How likely would you be to recommend The West Gate? Likely
Vanessa Cornfoot, Home Manager at The West Gate responded to this review on 21 Mar 2016:
We would like to thank you for taking the time to write a review and are pleased that you are happy with the services provided.
There are currently no Care Home Idol entrants who have performed at The West Gate