The West Gate

2-4 Canterbury Road, Westgate-on-Sea CT8 8JJ
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9.7 46 Reviews
  • The West Gate, Westgate-on-Sea
The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.

The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.

The care is flexible and can accommodate long-term and respite needs, promoting residents' independence. The person-centred care extends to each family member as the home aims to enhance the quality of life for everyone involved.

Residents benefit from a spacious garden and inside there is a TV lounge, a quiet lounge and dining rooms.
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Care Provided by The West Gate

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.


Chiropody and Hairdressing and other sundries are not included

Contact The West Gate to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The West Gate to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Bedstone Ltd
  • Privately Owned

Person in Charge

  • George Brown and Monika Liszka (Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.

Parking

  • On street Parking

The West Gate Reviews (46)

9.7

The West Gate has a Review Score of 9.7 (9.715) out of 10, based on 22 reviews in the last 2 years.
Over all time The West Gate has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to The West Gate
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Total of 46, showing 1-20
Review from Gloria P (Wife of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient working procedures. Welcoming and polite staff. Very pleasant environment. Visiting is a real pleasure and staff so caring for client as well as myself. My husband couldn't be in better hands!!
Reply from George Brown, Registered Manager at The West GateThank you for the kind words. It is our pleasure to look after your husband and you.
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Review from Dawn W (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to The Westgate for nearly 3 months. Our first impressions of the care home was how welcoming and caring the staff were. My father immediately felt at home, met with a warm welcome from all staff he encountered. Throughout his time at the home, we had our questions and any health
concerns we had for him, handled very quickly and effectively. There were many occasions where he needed medical support and the nursing staff without exception gave gim everything he needed and more. My family was made to feel extremely welcome by the management, the nursing, the auxiliary and including the cleaning team. I would not hesitate to recommend anyone considering using The Westgate for themselves or a loved one. We could not provide our father with the care that he needed at the end of his life. He was given so much more than we could have imagined whilst he was there. He was treated with respect and dignity right up until the end of his life. The staff made his feel special and cared for. We will always be very grateful to the wonderful staff at this care home, who have helped us significantly.
Reply from George Brown, Registered Manager at The West GateThank you for your kind words, we will share these with the whole team, as it means a lot to know how wonderful a job they do to look after our residents and their family.
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Review from Carol C (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first experience of The West Gate was very good, we visited before our father was admitted. His room was a good size, spacious and light, with a white window blind which worried us that dad might not be able to sleep with. The following morning when we arrived, a dark blind had been fitted. This
was just the first of many caring and thoughtful acts he received whilst living there. Throughout our experience, we have been really impressed by how genuinely the staff seemed to care and make time for our father. He had a great sense of humor and the staff took time to speak with him and share his jokes. As his health declined, he was given respectful space for decision he personally chose. In the last week of our fathers life, we were treated like guests of the home. The care, extended to me and my sister, will be an unforgettable part of our experience. The staff spoke openly about how much they had enjoyed our father as a resident which soothes us massively. We would not hesitate to use the services or recommend the services of this exceptional nursing home again if the need ever arose.
Reply from George Brown, Registered Manager at The West GateThank you so much for such positive feedback about our team and the hard work they do. It means a lot to know we have made a positive difference in somebody's life, especially at what can be such a difficult time for them and their families.
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Review from R H (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff whom I have met at the West Gate has been so helpful and kind to all of the residents; nothing is too much trouble, even though they are all so busy. Whenever you pass a non "Front Line Member", as in the people in the laundry or cleaning or maintenance, they are all so cheerful
and are happy to interact with all they meet, even for ones whose English is not great, you always get big smiles. I believe my father is lucky to be there.
Reply from Monika Liszka, Registered Manager at The West GateThank you for your lovely review. We will share it with our team, good words means a lot for us.
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Review from Marion H (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor many times to see my father-in-law, Frederick. On every occasion, I have found all the staff whom I have spoken to to be friendly and helpful. I think that the West Gate is very well run and managed. The carers are compassionate and kind to the residents, looking after their individual
needs with great patience and gentleness. The Westgate does everything they can to make life as comfortable as possible for the residents with homely decor in the main areas and the gardening and home-style cooked meals with care, that is flexible for each individual needs, considering the difficult circumstances that residents find themselves in.
Reply from Monika Liszka, Registered Manager at The West GateThank you for your kind words and we are grateful for your review. It means a lot to us and together we can continue to ensure a high quality of life for your dad.
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Review from T M (Son of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident here for nearly 2 years here, and we cannot compliment the management, staff and activities coordinators highly enough. We do not notify in advance if any visits, so see the home as it really is, which is a very friendly and caring environment. We would recommend this establishment
from personal observations and experience.
Reply from George Brown, Registered Manager at The West GateThank you so much for the kind words and the appreciation of the hard work our team does. It is our pleasure to look after your father and to have celebrated his huge milestone birthday with your family, and we can't wait for the next one.
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Review from David D (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standout experience we were left with was how caring and energised the staff were when in contact with the patients. And further impressed with the approachability of all the admin, cleaners, support and medical staff. Especially given the constant pressure of the patient care that comes with elderly
and dementia patients.
Reply from Monika Liszka, Registered Manager at The West GateThank you so much for your kind words and for appreciating our work. It was a privilege for us to care for your father and meet your wonderful family.
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Review from Lorraine C (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of the care given at the Westgate was Amazing!
ALL staff at the Westgate are kind,caring, professional, friendly and go above and beyond.
We could visit at any time and was always made to feel very welcome.
Family are given access to an app that gives details of daily care given and
a facility to send messages but if you choose to ring instead someone is always available to answer any queries
The home was secure and safe.
Reply from Monika Liszka, Registered Manager at The West GateThank you so much for your kind words about our staff and our work. It is so important to us that we have such good relationships with the families of our residents. It was an honor to care for your mother and meet such wonderful people. I hope our friendship continues, and you are always welcome in our home.
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Review from Helen R (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The West Gate have taken care of my dad since being discharged from hospital on 28/4/25. The care and dignity that Dad is receiving is absolutely outstanding. Nothing is ever too much trouble; we are always greeted with a smile when visiting and never feel in the way. The staff are friendly, efficient
and most of all kind. I cannot recommend this care home enough. They have made us feel part of their family.
Reply from George Brown, Registered Manager at The West GateThank you so much for the lovely words. It means a lot to us to know that we are doing a good job, and that all of our residents and their families feel that they are part of The West Gate family.
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Review from R C (Husband of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.
Reply from Monika Liszka, Registered Manager at The West GateThank you for your kind words. It is our pleasure to care for your wife and support your family. We would like to provide the best care possible and your opinion is very important to us. We always happy to hear from you.
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Review from B A (Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!
Reply from George Brown, Registered Manager at The West GateThank you so much for your kind words. Our staff all compliment your manners, and your sense of humour always brings a smile to our face. As a new resident, we are lucky to have you in our home.
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Review from Emily F (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about
the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.
Reply from Monika Liszka, Registered Manager at The West GateThank you for the great review and for the many kind words about our staff and home. It is our honour to take care of your father and have many interesting conversations with him. We are very pleased and thankful for the good relationship we have developed with you and your father.
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Review from Elizabeth S (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.
Reply from Adam Balcombe, Peripatetic Manager at The West GateGood afternoon Liz, thank you so much for a wonderful review and we are very pleased that you are happy with the level of care your mum is receiving and you're pleased with the level of service also that the food is of a good standard and will ensure this continues. Thank you for making the time to complete a review for us and will relay this to the team.
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Review from P H (Son of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, both in the office and the nurses, are helpful and considerate. The office staff have always been more than happy to answer any questions I may have as to my mother's care and the nursing staff regularly pop in to my mother while I am visiting to check she is okay and to offer drinks etc.
While I am sorry to see my mother so frail, I do feel she is in good hands.
Reply from Monika Liszka, Registered Manager at The West GateP, thank you for your very kind words. It is our pleasure to care for your mother. It is always a pleasure to see you when you visit our home.
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Review from Juliet E (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at The West Gare for approximately two and a half years, in which time, he was treated with respect and dignity at all times. He was made to feel valued within his new home and was involved in my activities within the home and the wider community on trips out. We always found the home
clean and tidy, and Dad's food always looked and smelt delicious. As a large family, we could visit Dad at any time and were always made to feel welcome by all the staff, which was a great comfort to us all. Thank you to all.
Reply from Monika Liszka, Registered Manager at The West GateThank you Juliet for such a beautiful review. It was our honour and pleasure to care for your father and hold many beautiful memories in our hearts.
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Review from Michelle G (Wife of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into The West Gate in June after being at another home, and the difference to his day-to-day life is amazing. At only 45 with dementia and other neurological ailments we were struggling to find a home that could cope with his needs. But as a family we are so happy with the way he has
been welcomed at the West Gate. He's been out on trips and has started interacting with staff and other residentsm he now joins in games and quizzes and loves his pampering sessions in the pod, not only do they look after his physical health they also promote emotional wellness and social development, they have given him a new life at the West Gate and we are so grateful.
Reply from Adam Balcombe, Head of Care at The West GateThank you for the wonderful feedback Michelle we appreciate the lovely and kind words and are happy that you are happy with the quality and care we are providing as a service. Once again thank you so much and will share this wonderful feedback with the team at the West Gate. Kindest regards The Management team.
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Review from H C (Sister of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved here from a previous care home. The staff are all lovely, smiley, interactive and nothing is too much. The staff have kept me informed of any changes in his health. The staff are extensively trained and have dealt with a couple of his situations with ease, care and compassion. He has
been encouraged to join activities, day trips, games and pampering sessions. His room is modern, light and he is allowed pictures on the wall and personal touches. The food is amazing and he is given choices on what he would like, the snacks and refreshments provided throughout the day have ensured he stays hydrated and nourished. I am always made to feel welcome and part of a much larger family, but most importantly my brother has regained some independence, happiness and is more active. I can't thank the staff enough for the ongoing care and support we receive.
Reply from George Brown, Registered Manager at The West GateThank you for your wonderful positive comments. We understand how this has been a difficult time for your brother and the whole family, and it has been a pleasure to see the change in him since he moved to our home.
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Review from Sidney C (Friend of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank all the staff for looking after my very good friend. Thanks for everything you do for him as a resident. Thank you very much.
Reply from Monika Liszka, Registered Manager at The West GateThank you for your trust and the opportunity to take care of your best friend. It was our pleasure to meet you both. Thank you for all the kind words.
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Review from C J (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every effort has been made to make my mother comfortable and safe. She is treated with respect and kindness.
Her room is pleasant, warm and comfortable and facilities are good, though she has not been willing to attend activities or the day room despite encouragement. Well managed and staffed.
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Review from J B (Wife of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family member is receiving palliative care at The West Gate. All their needs are being met to a good standard, not quite like home but close enough. They are regularly checked by a caring team who support with much kindness and a nursing team who show genuine care and understanding to us both at
this very difficult time. All staff have ensured that this transition to nursing care has been as smooth as possible, their room has been made to feel homely and cosy for us to spend time together along with visiting family and friends. Thank you to everyone at The West Gate.
Reply from George Brown, Registered Manager at The West GateThank you so much for the positive comments. Our staff really appreciate the recognition that they get from reviews, and in person when you visit.
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The West Gate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for The West Gate is calculated as follows: ( (191 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 256 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The West Gate is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

George

George Brown

Job Title: Registered Manager Joined: 2008

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.


George became the Registered Manager in 2023

Monika

Monika Liszka

Job Title: Registered Manager Joined: 2015

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.

Frequently Asked Questions about The West Gate

What types of Care is The West Gate registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The West Gate have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The West Gate?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The West Gate to the centre of Westgate-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The West Gate to verify any information. View our terms and conditions. The West Gate has an Enhanced Service - more info.