The West Gate

2-4 Canterbury Road, Westgate-on-Sea CT8 8JJ
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9.7 43 Reviews
  • The West Gate, Westgate-on-Sea
The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.

The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.

The care is flexible and can accommodate long-term and respite needs, promoting residents' independence. The person-centred care extends to each family member as the home aims to enhance the quality of life for everyone involved.

Residents benefit from a spacious garden and inside there is a TV lounge, a quiet lounge and dining rooms.
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Care Provided by The West Gate

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.


Chiropody and Hairdressing and other sundries are not included

These prices are only a guideline, please contact The West Gate to find out the exact price for your requirements.

Contact The West Gate to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The West Gate to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Bedstone Ltd

Person in Charge

  • George Brown and Monika Liszka (Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.

Parking

  • On street Parking

The West Gate Reviews (43)

9.7

The West Gate has a Review Score of 9.7 (9.705) out of 10, based on 19 reviews in the last 2 years.
Over all time The West Gate has 43 reviews.

Overall Experience
  • 30
  • 12
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Date Published
  • 43
  • 6
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  • 19
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Reviewer Connection to The West Gate
  • 16
  • 7
  • 5
  • 3
  • 2
  • 2
  • 1
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Total of 43, showing 1-20
Review from R H (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff whom I have met at the West Gate has been so helpful and kind to all of the residents; nothing is too much trouble, even though they are all so busy. Whenever you pass a non "Front Line Member", as in the people in the laundry or cleaning or maintenance, they are all so cheerful
and are happy to interact with all they meet, even for ones whose English is not great, you always get big smiles. I believe my father is lucky to be there.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you for your lovely review. We will share it with our team, good words means a lot for us.
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Review from Marion H (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor many times to see my father-in-law, Frederick. On every occasion, I have found all the staff whom I have spoken to to be friendly and helpful. I think that the West Gate is very well run and managed. The carers are compassionate and kind to the residents, looking after their individual
needs with great patience and gentleness. The Westgate does everything they can to make life as comfortable as possible for the residents with homely decor in the main areas and the gardening and home-style cooked meals with care, that is flexible for each individual needs, considering the difficult circumstances that residents find themselves in.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you for your kind words and we are grateful for your review. It means a lot to us and together we can continue to ensure a high quality of life for your dad.
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Review from T M (Son of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident here for nearly 2 years here, and we cannot compliment the management, staff and activities coordinators highly enough. We do not notify in advance if any visits, so see the home as it really is, which is a very friendly and caring environment. We would recommend this establishment
from personal observations and experience.
Reply from George Brown, Registered Manager at The West Gate
Thank you so much for the kind words and the appreciation of the hard work our team does. It is our pleasure to look after your father and to have celebrated his huge milestone birthday with your…read more
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Review from David D (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standout experience we were left with was how caring and energised the staff were when in contact with the patients. And further impressed with the approachability of all the admin, cleaners, support and medical staff. Especially given the constant pressure of the patient care that comes with elderly
and dementia patients.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you so much for your kind words and for appreciating our work. It was a privilege for us to care for your father and meet your wonderful family.
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Review from Lorraine C (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of the care given at the Westgate was Amazing!
ALL staff at the Westgate are kind,caring, professional, friendly and go above and beyond.
We could visit at any time and was always made to feel very welcome.
Family are given access to an app that gives details of daily care given and
a facility to send messages but if you choose to ring instead someone is always available to answer any queries
The home was secure and safe.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you so much for your kind words about our staff and our work. It is so important to us that we have such good relationships with the families of our residents. It was an honor to care for your…read more
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Review from Helen R (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The West Gate have taken care of my dad since being discharged from hospital on 28/4/25. The care and dignity that Dad is receiving is absolutely outstanding. Nothing is ever too much trouble; we are always greeted with a smile when visiting and never feel in the way. The staff are friendly, efficient
and most of all kind. I cannot recommend this care home enough. They have made us feel part of their family.
Reply from George Brown, Registered Manager at The West Gate
Thank you so much for the lovely words. It means a lot to us to know that we are doing a good job, and that all of our residents and their families feel that they are part of The West Gate family.
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Review from R C (Husband of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you for your kind words. It is our pleasure to care for your wife and support your family. We would like to provide the best care possible and your opinion is very important to us. We always…read more
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Review from B A (Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!
Reply from George Brown, Registered Manager at The West Gate
Thank you so much for your kind words. Our staff all compliment your manners, and your sense of humour always brings a smile to our face. As a new resident, we are lucky to have you in our home.
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Review from Emily F (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about
the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you for the great review and for the many kind words about our staff and home. It is our honour to take care of your father and have many interesting conversations with him. We are very pleased…read more
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Review from Elizabeth S (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.
Reply from Adam Balcombe, Peripatetic Manager at The West Gate
Good afternoon Liz, thank you so much for a wonderful review and we are very pleased that you are happy with the level of care your mum is receiving and you're pleased with the level of service also…read more
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Review from P H (Son of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, both in the office and the nurses, are helpful and considerate. The office staff have always been more than happy to answer any questions I may have as to my mother's care and the nursing staff regularly pop in to my mother while I am visiting to check she is okay and to offer drinks etc.
While I am sorry to see my mother so frail, I do feel she is in good hands.
Reply from Monika Liszka, Registered Manager at The West Gate
P, thank you for your very kind words. It is our pleasure to care for your mother. It is always a pleasure to see you when you visit our home.
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Review from Juliet E (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at The West Gare for approximately two and a half years, in which time, he was treated with respect and dignity at all times. He was made to feel valued within his new home and was involved in my activities within the home and the wider community on trips out. We always found the home
clean and tidy, and Dad's food always looked and smelt delicious. As a large family, we could visit Dad at any time and were always made to feel welcome by all the staff, which was a great comfort to us all. Thank you to all.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you Juliet for such a beautiful review. It was our honour and pleasure to care for your father and hold many beautiful memories in our hearts.
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Review from Michelle G (Wife of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into The West Gate in June after being at another home, and the difference to his day-to-day life is amazing. At only 45 with dementia and other neurological ailments we were struggling to find a home that could cope with his needs. But as a family we are so happy with the way he has
been welcomed at the West Gate. He's been out on trips and has started interacting with staff and other residentsm he now joins in games and quizzes and loves his pampering sessions in the pod, not only do they look after his physical health they also promote emotional wellness and social development, they have given him a new life at the West Gate and we are so grateful.
Reply from Adam Balcombe, Head of Care at The West Gate
Thank you for the wonderful feedback Michelle we appreciate the lovely and kind words and are happy that you are happy with the quality and care we are providing as a service. Once again thank you so…read more
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Review from H C (Sister of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved here from a previous care home. The staff are all lovely, smiley, interactive and nothing is too much. The staff have kept me informed of any changes in his health. The staff are extensively trained and have dealt with a couple of his situations with ease, care and compassion. He has
been encouraged to join activities, day trips, games and pampering sessions. His room is modern, light and he is allowed pictures on the wall and personal touches. The food is amazing and he is given choices on what he would like, the snacks and refreshments provided throughout the day have ensured he stays hydrated and nourished. I am always made to feel welcome and part of a much larger family, but most importantly my brother has regained some independence, happiness and is more active. I can't thank the staff enough for the ongoing care and support we receive.
Reply from George Brown, Registered Manager at The West Gate
Thank you for your wonderful positive comments. We understand how this has been a difficult time for your brother and the whole family, and it has been a pleasure to see the change in him since he…read more
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Review from Sidney C (Friend of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank all the staff for looking after my very good friend. Thanks for everything you do for him as a resident. Thank you very much.
Reply from Monika Liszka, Registered Manager at The West Gate
Thank you for your trust and the opportunity to take care of your best friend. It was our pleasure to meet you both. Thank you for all the kind words.
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Review from C J (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every effort has been made to make my mother comfortable and safe. She is treated with respect and kindness.
Her room is pleasant, warm and comfortable and facilities are good, though she has not been willing to attend activities or the day room despite encouragement. Well managed and staffed.
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Review from J B (Wife of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family member is receiving palliative care at The West Gate. All their needs are being met to a good standard, not quite like home but close enough. They are regularly checked by a caring team who support with much kindness and a nursing team who show genuine care and understanding to us both at
this very difficult time. All staff have ensured that this transition to nursing care has been as smooth as possible, their room has been made to feel homely and cosy for us to spend time together along with visiting family and friends. Thank you to everyone at The West Gate.
Reply from George Brown, Registered Manager at The West Gate
Thank you so much for the positive comments. Our staff really appreciate the recognition that they get from reviews, and in person when you visit.
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Review from D G (Husband of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service received by my wife, nice room, nice staff and good food.
Reply from George Brown, Registered Manager at The West Gate
Thank you so much for the positive comments. It is our pleasure to look after your lovely wife.
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Review from Julie S (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with The West Gate Nursing Home. They try to make Mum happy when she is confused and restless. The staff are all excellent and very patient and kind.
Overall, I can't fault this home. The entertainment is also good and they have numerous events happening throughout the week.
Reply from George Brown, Trainee Manager at The West Gate
Thank you so much for taking the time to give us a review and we appreciate your positive comments. If you have any suggestions on further improvements that we could make, then please let us know when…read more
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Review from E T (Mother of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
The home is great, the staff are generally very caring and respectful to both residents and family members when visiting and normally staff are very approachable, especially when making queries or requests, and when opening the main door always with a smile when greeted, but I found on today's visit
11/02/23 I had the greeting of what appears to me attitude and unpleasant tone of voice as if she needed to impress someone and proceeded to usher me into a lounge lecturing me about procedures and being ready to receive visits, I understand if my Mother for some reason at 10.45am had not yet received her personal care as yet, which on other morning visits had not prevented me to see my Mother as I fully understand that at times things can happen as such staff shortages etc. She had not had her P/C as yet, I felt very ruffled and felt that my time with my Mother was shortened due to this and waiting. You have a great team apart from today's experience, maybe she needs training in people skills.
Reply from Adam Balcombe, Registered Home Manager at The West Gate
Good Afternoon.
We appreciate you taking the time to complete the review you posted via carehomes.co.uk on 11/02/2023. We continuously welcome feedback as this supports us to improve the service we…read more
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for The West Gate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for The West Gate is calculated as follows: ( (163 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 220 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The West Gate is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

George

George Brown

Job Title: Registered Manager Joined: 2008

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.


George became the Registered Manager in 2023

Monika

Monika Liszka

Job Title: Registered Manager Joined: 2015

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.

Frequently Asked Questions about The West Gate

What types of Care is The West Gate registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The West Gate have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The West Gate?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The West Gate to the centre of Westgate-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The West Gate to verify any information. View our terms and conditions. The West Gate has an Enhanced Service - more info.