Kearsney Manor, Dover, Kent
Kearsney Manor, Dover, Kent
Kearsney Manor, Dover, Kent

Kearsney Manor offers nursing care for people who can no longer be looked after at home.

Situated in the small village of Kearsney, near Dover, they offer nursing respite care for those caring for a relative or friend and need a break.

Kearsney Manor sits in more than seven acres of parkland and has its own lake, fed by the River Dour. Their residents enjoy watching the waterfowl and wildlife in the grounds from the windows of their rooms.

Housekeepers keep the home clean and tidy, whilst staff prepare tasty home cooked food and can cater for a wide variety of dietary wishes.

Residents have regular visits from a hairdresser, chiropodists and even pet therapy. Friends, family and pets can visit whenever they choose and for however long, as there are no time constraints on visits.

Owner: Sisters of the Christian Retreat

Person in charge: Sarah Fulbrook (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 47

Shared Rooms: 0

Rooms with ensuite WC: 18

Weekly Charges Guide: Nursing Care Single £863 – £863 (These prices are only a guideline, please contact Kearsney Manor to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Kearsney Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Kearsney Manor has a Review Score of 7.9 (7.887)

The Review Score of 7.9 (maximum of 10) for Kearsney Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kearsney Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.424 for Kearsney Manor is calculated as follows: ( (55 Excellents x 5) + (24 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 92 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.463 Points relating to the number of positive Reviews for Kearsney Manor is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.4 Target = 0.213

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kearsney Manor?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kearsney Manor

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1

I have found all the staff friendly and helpful. My mother's health has generally improved since being here. The staff are very caring and talk pleasantly to patients, treating them with respect and dignity. The care plans are well thought through and executed thoroughly. Relatives are kept informed about any concerns or changes. I have always felt able to voice any concerns about my mother or ask questions when I need to clarify anything. I know in the past there have been a few concerns raised by CQC etc but these are obviously being addressed. My only fear would be that all the red tape and paperwork that is needed will detract from the excellent care given to patients and time spent with them. At present this care is superb, lots of activities and one on one interaction. My mother was at high risk of bed sores when she left hospital and had the start of one, she is now sore free and extra care is taken with her skin. Overall I am very pleased with the service.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in Kearsney Nursing Home for 6 years now and throughout that time she has been treated with kindness and respect by efficient, professional staff. Many of the staff go above and beyond to make her feel comfortable, safe and happy. I can visit when I like and continue to be a daughter to my mother, safe in the knowledge that her nursing needs are being met by a competent caring team.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

. Ratio to carers is poor.
. A member of staff to act as a floater to attend to patients ringing their bell for attention, the
patient then assessed and managed according to their needs.
. Carers not given enough time to spend on each patient for personal care, so it's rushed.
. Nurses given time to spend with each patient to talk to them and not just when giving out drugs.
. More awareness of visitors needs for beverages, this can be non existent and it's hard to find a staff member to ask.

How likely would you be to recommend Kearsney Manor? Likely

Average Rating: 

 3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Dan Carr, Care Services Manager at Kearsney Manor responded to this review on 06 Aug 2016:

Here at Kearsney Manor we value everyone's feedback. We strive to continually improve our services and we have taken into account your feedback. We have already acted upon this and hope that you see an improvement very soon.
Kind Regards,
Dan

Staff are respectful to clients and visitors. Personal care is given with great dignity. Nursing care is of a high standard. The home is peaceful and is in a beautiful setting. It would be nice if clients could be taken into the grounds more routinely when possible.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Dan, Care servises manager at Kearsney Manor responded to this review on 28 Jul 2016:

Thank you for your feedback. If you could kindly come and expand on your activities feedback that would be most helpful as we strive to enhance the positive well being of our residents.

Very impressed with the home from day one. Mum is treated very well and is happy and settled.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Kearsney Manor Nursing Home is a very good choice for our sister who is a resident with Alzheimer's Disease. She is looked after extremely well. The carers and staff are very good, always friendly and a pleasure to communicate with. There is my brother and other sister all come the same day to visit. It's good for her to have us all there together, although she can't talk or communicate she knows we are there. We always have a nice cup of tea and biscuits. Thumbs up!!!

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Excellent accommodation and friendly staff. A homely feeling, good food and entertainment. Recommend the Kearsney Manor. Nice surrounding views of woods and pond.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has got a lovely room, overlooking a lake. The home is very clean and tidy. All the staff know me at the home. My mum is very happy and she said they treat her very well.

How likely would you be to recommend Kearsney Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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