Pinehurst Care Home, Sevenoaks, Kent
Pinehurst Care Home, Sevenoaks, Kent
Pinehurst Care Home, Sevenoaks, Kent

Pinehurst House provides a range of nursing and residential care plans to support the elderly. Care is also provided to people who require palliative care and to those who are living with Parkinson's, Progressive Supranuclear Palsy and to those who are physically disabled. Short and long stays are welcome.

This purpose built home is situated on the outskirts of the pretty village of Seal and benefits from access to the local amenities and the nearby countryside. Accommodation offers bright and comfortable living areas and bedrooms, and there is also a cinema room and tea and coffee bar. Residents have access to Wifi within the home as well as a GP, optician and reminiscence sessions.

Mealtimes are always a highlight of the day at Pinehurst where tasty and well balanced meals are enjoyed either in the dining room or in the resident's own room if preferred. All dietary requirements and preferences are regularly discussed.

Residents can engage in daily activities such as film screenings, exercise classes and flower arranging while other games and events are planned regularly to keep residents entertained and stimulated.

Group: HC-One

Person in charge: Melanie Burgess (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 30

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Pinehurst Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Pinehurst Care Home has a Review Score of 9.5 (9.465)

The Review Score of 9.5 (maximum of 10) for Pinehurst Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Pinehurst Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Pinehurst Care Home is calculated as follows: ( (141 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 215 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pinehurst Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinehurst Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Pinehurst Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Respite Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My father has been in hospital for a couple of months and was afraid to go home due to living on his own. He went to Pinehurst for a few weeks respite to fully recover before returning home.
He has been well looked after and has felt very safe and comfortable. He has decided to stay a while longer and may possibly stay on a permanent basis because he feels so safe and comfortable.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home Pinehurst felt like a friendly, caring family. Always helpful, always prepared to stop and listen. It has no "old people" smells and was bright and welcoming. I would highly recommend Pinehurst Care Home.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In general terms my wife is very well looked after at Pinehurst. Almost without exception, the staff are efficient, caring and welcoming to visitors. As my wife suffers from advanced Parkinson's disease, she is quite unable to express her own opinion or hold a meaningful conversation. My impression is that she is not unhappy; she enjoys her food and sleeps well.

How likely would you be to recommend Pinehurst Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was a patient in Pinehurst for 6 weeks for rehab after a stay in hospital.
The staff were excellent. Caring, friendly, skilled and also, they actually made my stay enjoyable. It had a family atmosphere.

The only negative was that some of the agency staff mostly on at night were not satisfactory.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer Services Administrator at Pinehurst Care Home responded to this review on 26 Oct 2017:

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hope that you are now fully recovered. It is the little things like a smile that make all the difference and make it more of a family atmosphere.

My mother has just spent a week at Pinehurst for respite after an operation. As a family we cannot praise the care she received enough. The staff were amazing and mum really enjoyed her stay. I would thoroughly recommend Pinehurst to anyone.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Pinehurst Care Home responded to this review on 29 Sep 2017:

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and hope that she has recovered well from her operation.

I was very impressed by everything to do with Pinehurst my first visit into a home! The staff were all so pleasant, cheerful and very helpful led by a charming manager. I will certainly stay again for respite care!

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Pinehurst Care Home responded to this review on 24 Aug 2017:

Thank you for your review. I'm so glad that you enjoyed your stay with us and hopefully you will visit again soon.

My late mother lived at Pinehurst Care Home for 3 years and the care she received there was excellent. The wonderful care staff treated her like she was their own mum, for which I'm very grateful. I am more than happy to recommend Pinehurst to anyone looking for residential care.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Pinehurst Care Home responded to this review on 24 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review it is so nice to hear that your mum was treated by our staff as if she was their mum.

I have a feeling of belonging and being cared for. Staff are all friendly and helpful.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Very Poor

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Pinehurst Care Home responded to this review on 14 Aug 2017:

Thank you for your review. I'm so glad that you feel like this, it is the little things that make it a home from home, like a smile and being friendly.

I have been very impressed by the difference the activities and the teams caring and helpful approach has made to mum's outlook. She is more engaged than I have seen for quite some time. The range of activities is impressive and encourage residents to engage with each other. The personal interest each member of the team show (for activities to nursing, caring and catering) to mum's needs is really appreciated. I have benefitted from the advice and support of the management team; the whole team are focussed on caring and delivering quality services with effective leadership. Most importantly, mum is safe and I know I can visit anytime.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jeanette Holding, Customer Service Advisor at Pinehurst Care Home responded to this review on 10 Aug 2017:

Bupa prides itself in offering the correct level of care at all times. A pleasure to hear such positive feed back.

My mother has been at Pinehurst since December last year (2016) and although the initial transition from living at home to Pinehurst made her feel a little unsettled, the staff were first class in helping her to adapt to her new home.
It's like a small family there when I go to visit my mother, I feel welcomed and able to attend anytime, sometimes I join her for lunch which is nice. Pinehurst is clean and well presented.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Pinehurst Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

I was terribly disappointed with the quality of care at this care home and the management. I had to move my father back home while I looked for an alternative option as our family did not feel he was safe at the home.
In less than four months I had to advise the nursing staff on 4 separate occasions my father was not well. On each occasion he required antibiotics and on one occasion was admitted to hospital. The house keeping was terrible and invariably I would find someone else's laundry in my father's room and his laundry missing.
The activities were not stimulating and hence lacked resident participation. The kitchen staff were the only people who genuinely worked hard, took pride in their work and cared about the residents!

How likely would you be to recommend Pinehurst Care Home? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Jayne Duck, Customer services administator at Pinehurst Care Home responded to this review on 03 Aug 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and well being is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

From my first enquiry about the possibility of my relative becoming a resident, through to the current time, the help and support I and my relative have received has been excellent. We have been very pleased with all aspects of the home management and the care received from all staff members. It is a great comfort to know that my relative "feels safe".

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have rated satisfactory for management because they are new and I haven't had as much contact with them as I did with the previous management.
The housekeeping staff are exceptionally good at keeping everything clean. The laundry service is very efficient. I have rated poor for activities because there is nothing that interests or challenges me.

How likely would you be to recommend Pinehurst Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Pinehurst Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father lived here for 9 months. He was a reluctant (at first) resident, resentful at losing his independence due to ill health. However, the home, but most importantly the matron, treated him with so much love and respect he was won round! He died here in February having received exemplary end of life care. He was a unique man with an overdose of personality and this was embrace and he was always allowed to be him. Thank you.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Pinehurst Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

From our first introduction to the manager we had confidence in the manner my sister would be welcomed. This has been confirmed since, through the nursing care professionalism, care staff, catering, cleanliness and entertainment.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Pinehurst Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was very reticent about going into a nursing home but, for health reasons, had no choice. The staff at Pinehouse have made a difficult time as positive as it could possibly be. I cannot praise the staff's energy, friendliness, kindness, care and good humour highly enough. They make time for a chat and a joke and really seem to care about my mother's welfare (and the other residents I've been there a lot and observant). The house is bright, airy and spotlessly clean. The food is good and the activity organiser is enthusiastic, encouraging and positive. When my mother said she was uncomfortable in bed at night the mattress was changed. This is an excellent place because of the quality of the staff.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Pinehurst Care Home responded to this review on 24 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband has been to three nursing homes in Sevenoaks, and the Pinehurst is by far the best one. It suits his needs he is very well cared for there.

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Pinehurst Care Home responded to this review on 08 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am very grateful to the Manager and her dedicated team for their wonderful care for my Aunt in the last three weeks of her life. They made sure that she was well looked after and cared for throughout her time. There was also very good liaison with us as a family. As the end drew near for my Aunt they were pastorally sensitive and the Manager was a great source of support and strength. My Aunt was treated with love and dignity and it was a great comfort to know that she was being looked after so well. A huge thank you to the Manager and her team!

How likely would you be to recommend Pinehurst Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pinehurst Care Home