Eastbury Manor Care Home

The Street, Compton, Guildford GU3 1EG

Eastbury Manor welcomes both short and long-term care needs, with carers who are experienced in achieving quality care for nursing, convalescence, palliative and respite needs. The home also offers care for people with Parkinson’s disease.

Residents of Eastbury Manor can enjoy the charm of this converted Victorian property, set within a great location for scenery and wildlife, and with pleasant features that include an ornate oak staircase and wood panelling. All bedrooms are decorated and furnished to a high standard and most bedrooms provide ensuite facilities and views of the gardens.

Personalised and well-presented meals are worked on by the experienced chef, with individual tastes and dietary requirements taken on board.

The home’s philosophy is to support an active lifestyle, supporting each person in pursuing the hobbies and interests they enjoy, while hosting many themed events meaning there is always something to look forward to.

Group: Bupa Care Homes

Person in charge: Przemyslaw Pakowski (Interim Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bengali; Bangla, Hindi, Malay, Polish

Single Rooms: 30

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Eastbury Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Eastbury Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Eastbury Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.878 for Eastbury Manor Care Home is calculated as follows: ( (287 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 320 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eastbury Manor Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 24 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Eastbury Manor Care Home has a Review Score of 9.9 (9.878) from 27 Reviews


Average Ratings

  • Excellent
    24
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastbury Manor Care Home?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Eastbury Manor Care Home

  • Resident / Service User
    8
  • Granddaughter of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

The main carer is very kind and nothing is too much trouble. All staff are obliging and caring.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Natalie Krisman, Customer Service Adviser at Eastbury Manor Care Home responded to this review on 18 Apr 2018:

Thank you for your review and I'm glad that you're happy with the care staff.

Very caring home, clean and the food always smells lovely. The staff are always there to help and assist with any needs.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 11 Apr 2018:

Thank you for your review about Eastbury Manor and I'm glad to hear that you have had a positive experience with our home and staff.

A very pleasant care home. Lovely gardens to explore on fine days. Lovely dining room and kitchen. Can't fault this place.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 26 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

My nan has been in many homes over the years but the Eastbury Manor is the best home she has ever been in. The staff are caring, professional and kind and compassionate. The food is amazing and the atmosphere is friendly and happy.
My nan is the happiest she has ever been in a care home. Also, the staff are always making her laugh.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 22 Mar 2018:

Thank you for your review. It is so lovely to hear how happy your nan is in our care. It is the little things like taking time to have a chat and a little laugh that makes all the difference.

Very welcoming to residents and family. Excellent food and cleanliness. Listen to the residents and respond to requests.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 19 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and staff.

I cannot speak highly enough of the care and support my mother, of 91, had at Eastbury Manor during her recent stay, after a fall at home. The staff were wonderful - caring and kind at all times and they helped to return my mother to independence once again with their encouragement and support. Eastbury Manor has a happy and welcoming atmosphere and the residents also benefit from an excellent manager.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 15 Mar 2018:

Thank you for your review and kind words. It is lovely to hear that your mother is now recovered and back home.

So great for mum to be able to return to familiar surroundings and people at Eastbury Manor while I have a couple of weeks break. As usual, she got a lovely welcome from staff who remembered her and helped her settle into a lovely newly decorated room.

Although mum has been managing her own medication, staff noticed that she was beginning to get in a muddle and sensitively took over, dispensing as necessary. This professional, unfussy approach helps me feel confident that while I am on holiday, should mum's condition or ability deteriorate, she is in a safe place where staff care and respond to her changing needs.

As usual when I collected her, mum told me of the many activities and social relationships she had enjoyed and left telling everyone she was hoping I would book another holiday soon!

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 13 Mar 2018:

Thank you for your review. It is lovely to know that your mum enjoys her respite stays with us and hopefully she will come again soon and meet up with her friends at Eastbury Manor. It must give you such peace of mind when you are away knowing that your mum is safe and well cared for enabling you to enjoy your holiday without any worries.

My mother, who is in late stage dementia, recently spent 2-weeks respite care at Eastbury Manor Care Home. As a family we were all very, very impressed with the manager and her staff's professionalism and care whilst she was there. The bedrooms and communal spaces were all tastefully decorated, clean and welcoming. The staff were friendly, accommodating and very caring. Mum really enjoyed her time at Eastbury Manor and in many ways, thrived in the stimulating and safe environment. We will have no hesitation in using Eastbury Manor again for both respite and full-time care when the time comes comforted in the knowledge that she will be safe and happy getting the specialist 24-hour care that she needs.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 13 Mar 2018:

Thank you for your review and kind words. It is lovely to hear that your mum enjoyed her respite stay with us and I hope that she will come and have some more respite with us. I'm so glad to hear that you had peace of mind knowing that she was safe and well cared for and that she thrived while with us. It is the little things like a smile or encouraging to join in with things, that makes all the difference.

My nan has been at Eastbury Manor Care Home since December 2017. I have nothing but positive things to say about the care that she receives. She is always dressed smartly, clean and happy. I am so impressed with all the care staff and how hard working and dedicated they are. They always show so much love and respect towards my nan and we know she is being well looked after.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 13 Mar 2018:

Thank you for your review and kind words about our staff. It is so nice to hear that your nan is happy and settled in our care, the little things like a chat or a smile do really make all the difference.

My mum has received the most wonderful care and support during her three-week respite stay. The staff have always been so kind and patient with her.
They have slowly built her confidence and with gentle encouragement, she has regained her appetite and is now eating all her delicious lunch and chatting to other residents.
You receive a warm welcome as soon as you step through the door.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 08 Mar 2018:

Thank you for your review and kind words. I'm so glad to hear that your mum enjoyed her stay with us and has got her appetite back. I hope that she will come and stay with us again for some respite care and catch up with her new friends.

This care home is so welcoming. It is a light, spotlessly clean and attractive building. The staff are brilliant. They are so kind, caring, understanding and at the same time totally professional and efficient. There is a wide range of entertainment and total freedom to opt in or out. There is also great support for relatives from the staff and a feeling of being entirely included in everything that happens there and of course in decisions involving your relative.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 06 Mar 2018:

Thank you for your review and kind words about our staff. It is lovely to hear that you are supported as well as your relative, and kept up to date with everything.

The staff are very caring and thoughtful. If any problems arise they are dealt with immediately. I feel very comfortable with my grandfather here, and I would not willingly move him to anywhere else.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

I have been a resident at Eastbury Manor since April last year. The care I receive from the nurses, carers and all the staff has been excellent. I am really well looked after in all ways. All my family have been made very welcome every time they visit. Any queries are dealt with by management fairly and keenly.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 23 Feb 2018:

Thank you for your review and kind words. I hope that you have settled well and made new friends and enjoying the different activities that are on offer.

Last two years my life turned around. My beloved wife passed away while being cared for at Eastbury Manor. Very shortly after I became a resident of this home. I thought it's the last big step in my life but it wasn't. It's already a year since I came here and I can't be happier. In my advanced age once again I feel it's worth it to be alive and to build new friendships.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 21 Feb 2018:

Thank you for your review. I'm so pleased to hear that you are now happy and making new friends. I hope it gives you comfort being near to where your wife was and when you look back on the times that you spent with her at Eastbury Manor it brings fond memories of the time you spent together.

My mother was very reluctant to go into a care home but now she is there, she loves it. She says it is like living in a hotel. The care and attention she receives are excellent. The staff are superb and the home is clean and welcoming.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 19 Feb 2018:

Thank you for your review. I'm glad to hear that your mum's happy and settled in our care. It must give you peace of mind knowing that she is safe and well cared for.

My dad is happy at Eastbury Manor Care Home. The Great thing is that he came over from Poland 50 years ago to the UK. We are lucky as the staff are supporting him to continue polish traditions and some of them can talk with him in the language of his childhood. I felt supported by the care home manager, not only dealing with social services was a real challenge but emotional disturbance and my worries of "is it right to place my father at a care home?" However, my dad calls Eastbury, "my 2nd home." I am very grateful for all support given to me and my father.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 07 Feb 2018:

Thank you for your review and kind words. I'm so glad to hear that your father is happy and looks upon Eastbury Manor as his 2nd home. It is the little things that make all the difference.

Eastbury Manor is a wonderful place to live if you need 24-hour care. It is a lovely old house with beautiful grounds. On entering the house, you are greeted by a pleasant smell, which is not always the case in some care homes. All the staff are so kind, caring and patient. They look after all the residents as if they are their own relatives. They are always smiling. They are so lovely to the visitors too. If it has been a stressful day visiting your relative and you are coming away with steam coming out of your ears, a member of staff will come up to you and give you a little hug and the world seems a better place! The kitchen staff are brilliant as I have a very picky father in law so I take in different foods to try and tempt him to eat. They never moan about anything I ask them to cook, they always smile and tell me it is no problem. All the staff here are wonderful and they look after my father in law brilliantly. I know he is in safe hands when I leave.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Eastbury Manor Care Home responded to this review on 29 Jan 2018:

Thank you for your review and such kind words about our staff. It is the little things like a smile or a hug that makes all the difference. I hope that you have peace of mind in knowing that your father in law is well cared for and safe in our care.

My grandmother is extremely happy. I can't ask for more. Thank you to all Eastbury Manor staff.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 29 Aug 2017:

Thank you for your review. I'm so glad that your grandmother is settled and happy in our care.

My wife's overall condition has improved considerably, especially her speech and communication. The care home is well run but without being disparaging, is probably more suited to those more elderly and in poorer health than my wife.
The management and staff and nurses have looked after my wife well but she is at a point where she needs greater communication plus she is having private physiotherapy each week. My wife who is 75 has suffered two heart valve replacements and now a stroke but is still determined to overcome this latest setback and I hope to continue with private physio. I would have no hesitation calling upon this home should I need respite care.

How likely would you be to recommend Eastbury Manor Care Home? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer services administator at Eastbury Manor Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I am have been here for two weeks and I can't imagine my life without the support of the staff from Eastbury Manor Care Home. It's a fantastic place to be. The staff and manager are kind and care for all residents.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 20 Jul 2017:

Thank you so much for your lovely review. I am so pleased you are happy with Eastbury Manor and the care and support you're receiving. I hope you continue to enjoy your stay. The Bupa Customer Care Team.

I cannot express our gratitude to all the wonderful staff at Eastbury Manor for the kind, respectful, efficient and loving care they provided for my beloved dad in the last months of his life.
The exceptional attitude and warmth of the staff are what makes Eastbury Manor so special.
The building and grounds are beautiful and the atmosphere very warm and homely.
We very much enjoyed the entertainment, which was excellent for my father and a real plus.
We also enjoyed our meals together in the dining room and the kitchen staff were kind and flexible when dad was fussy.
Eastbury Manor is an exceptional home run by exceptional people.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administator at Eastbury Manor Care Home responded to this review on 04 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. It is such a pleasure to hear that our staff are exceptional people and that both your Dad and yourself enjoyed so much at the home. I'm sure that in time to come when you look back you will have good memories of the time that your Dad spent with us.

Eastbury Manor turned my life around.
I am 71 years old and never thought that my life and happiness would ever come back to me.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 06 Jul 2017:

Thank you for your review. I'm so glad that you are so happy now and that you feel that your life has come back.

Excellent home. 99% mark. Thank you.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Simone Berkeley, Customer Service Advisor at Eastbury Manor Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.

I couldn't wish for a better place for my wife with her current medical problems and nursing requirements. She felt at home right away and now refers to her room as 'her home'.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 11 May 2017:

Thank you for your review. It is great to hear that your wife feels so at home and happy and so are you knowing that she is been cared for. The Bupa Customer Care Team.

It's my home. I have a laugh here every day.
I can't see myself anywhere else. I didn't realise that at my age, I can still do so many things.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Emily Wilson, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Cannot find fault! Been in several homes. This is the best.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

It would be hard to find better care, staff are remarkably good - excellent! Management has a hands on approach and they produce a brilliant care home. Everyone without exceptions says what a lovely home.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Unlikely

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Average Rating:   5 out of 5

Lydia Waller, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 08 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

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