Eastbury Manor Care Home, Guildford, Surrey
Eastbury Manor Care Home, Guildford, Surrey
Eastbury Manor Care Home, Guildford, Surrey

Eastbury Manor welcomes both short and long-term care needs, with carers who are experienced in achieving quality care for nursing, convalescence, palliative and respite needs. The home also offers care for people with Parkinson’s disease.

Residents of Eastbury Manor can enjoy the charm of this converted Victorian property, set within a great location for scenery and wildlife, and with pleasant features that include an ornate oak staircase and wood panelling. All bedrooms are decorated and furnished to a high standard and most bedrooms provide ensuite facilities and views of the gardens.

Personalised and well-presented meals are worked on by the experienced chef, with individual tastes and dietary requirements taken on board.

The home’s philosophy is to support an active lifestyle, supporting each person in pursuing the hobbies and interests they enjoy, while hosting many themed events meaning there is always something to look forward to.

Group: Bupa Care Homes

Person in charge: Przemyslaw Pakowski (Interim Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bengali; Bangla, Hindi, Malay, Polish

Single Rooms: 30

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Eastbury Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Eastbury Manor Care Home has a Review Score of 9.7 (9.736)

The Review Score of 9.7 (maximum of 10) for Eastbury Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Eastbury Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Eastbury Manor Care Home is calculated as follows: ( (109 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 140 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eastbury Manor Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastbury Manor Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Eastbury Manor Care Home

  • Resident / Service User
    6
  • Granddaughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

This is a beautiful house in a lovely setting. It is very clean and smells pleasant, unlike many other homes I have visited. A wonderful place to live in for people who need 24-hour care. All the staff are absolutely brilliant. They are kind, caring and considerate. Nothing is ever too much trouble for them. They treat all the residents as if they are their own relatives. Every member of staff always has a smile for the visiting family members, making them feel welcome.

I think Eastbury Manor is just great and I would highly recommend it to anybody who has to make the heartbreaking decision of putting a loved one in a home.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 04 Oct 2017:

Thank you for your review, and kind words about our staff. It is the little things that make all the difference like a smile to cheer your day up.

My grandmother is extremely happy. I can't ask for more. Thank you to all Eastbury Manor staff.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 29 Aug 2017:

Thank you for your review. I'm so glad that your grandmother is settled and happy in our care.

My wife's overall condition has improved considerably, especially her speech and communication. The care home is well run but without being disparaging, is probably more suited to those more elderly and in poorer health than my wife.
The management and staff and nurses have looked after my wife well but she is at a point where she needs greater communication plus she is having private physiotherapy each week. My wife who is 75 has suffered two heart valve replacements and now a stroke but is still determined to overcome this latest setback and I hope to continue with private physio. I would have no hesitation calling upon this home should I need respite care.

How likely would you be to recommend Eastbury Manor Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administator at Eastbury Manor Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I am have been here for two weeks and I can't imagine my life without the support of the staff from Eastbury Manor Care Home. It's a fantastic place to be. The staff and manager are kind and care for all residents.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 20 Jul 2017:

Thank you so much for your lovely review. I am so pleased you are happy with Eastbury Manor and the care and support you're receiving. I hope you continue to enjoy your stay. The Bupa Customer Care Team.

I cannot express our gratitude to all the wonderful staff at Eastbury Manor for the kind, respectful, efficient and loving care they provided for my beloved dad in the last months of his life.
The exceptional attitude and warmth of the staff are what makes Eastbury Manor so special.
The building and grounds are beautiful and the atmosphere very warm and homely.
We very much enjoyed the entertainment, which was excellent for my father and a real plus.
We also enjoyed our meals together in the dining room and the kitchen staff were kind and flexible when dad was fussy.
Eastbury Manor is an exceptional home run by exceptional people.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administator at Eastbury Manor Care Home responded to this review on 04 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. It is such a pleasure to hear that our staff are exceptional people and that both your Dad and yourself enjoyed so much at the home. I'm sure that in time to come when you look back you will have good memories of the time that your Dad spent with us.

Eastbury Manor turned my life around.
I am 71 years old and never thought that my life and happiness would ever come back to me.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 06 Jul 2017:

Thank you for your review. I'm so glad that you are so happy now and that you feel that your life has come back.

Excellent home. 99% mark. Thank you.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Eastbury Manor Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.

I came into the home after spending 11 months in hospital and was apprehensive about coming.
I have numerous health issues but am being cared for by excellent medical staff. In fact, I cannot fault any of the services, from management to cleaners and the home's doctor who calls once a week.
The food is first class and the room is perfect. My wife and family all agree we couldn't have found anywhere better.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I couldn't wish for a better place for my wife with her current medical problems and nursing requirements. She felt at home right away and now refers to her room as 'her home'.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Eastbury Manor Care Home responded to this review on 11 May 2017:

Thank you for your review. It is great to hear that your wife feels so at home and happy and so are you knowing that she is been cared for. The Bupa Customer Care Team.

It's my home. I have a laugh here every day.
I can't see myself anywhere else. I didn't realise that at my age, I can still do so many things.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Cannot find fault! Been in several homes. This is the best.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

It would be hard to find better care, staff are remarkably good - excellent! Management has a hands on approach and they produce a brilliant care home. Everyone without exceptions says what a lovely home.

How likely would you be to recommend Eastbury Manor Care Home? Extremely Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Eastbury Manor Care Home responded to this review on 08 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

September 2016

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eastbury Manor Care Home