Avens Court Nursing Home

Broomcroft Drive, Old Woking Road, Pyrford, Woking GU22 8NS

Avens Court is a well-equipped and comfortably furnished nursing home providing the highest standards of care to older people aged 65 and over.

Residents at Avens Court are supported to retain their identity, privacy and values whilst keeping their dignity and independence.

Care plans are person-centred and staff work closely with the residents and their families to ensure they are able to make choices for themselves.

Together with the excellent standard of care, Avens Court promotes and encourages its residents to take part in a variety of activities, helping them form friendships and relationships within the home.

Group: Alma Care Homes Avens Ltd

Person in charge: Shelley MacDonald (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Stroke

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Hindi, Italian, Nepali, Panjabi, Punjabi, Polish, Tamil

Single Rooms: 41

Shared Rooms: 5

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £1000 – £1600 , Personal Care Shared (per person) £1000 – £1600 Nursing Care Single £1200 – £2200 , Nursing Care Shared (per person) £1200 – £2200 (These prices are only a guideline, please contact Avens Court Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Avens Court Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.3 out of 10 for Avens Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Avens Court Nursing Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for Avens Court Nursing Home is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 61 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.588 Points relating to the number of positive Reviews for Avens Court Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.2 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Avens Court Nursing Home has a Review Score of 9.3 (9.293) out of 10 and an Average Rating of 4.7 out of 5 from 6 Reviews over all time

Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avens Court Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avens Court Nursing Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    1

My husband has been at Avens Court since January 2016. I have absolutely no regrets that my husband is a resident here. I have found that the staff have the utmost concern od all their patients. They are kind and considerate to all the residents. The home is comfortable and the food is very nice. The rooms are comfortable and my husband's room is quite sparse as he tends to break things. My husband always looks lovely, his key workers like to keep everything co-ordinating, down to his socks and jumpers. The staff are very happy to help and answer all questions.I would recommend Avens Court highly.

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been in Avens Court for nearly 3 years and not having any experience before this, Avens Court has been a fantastic home for her. The nursing care is first rate. The carers are fantastic giving her everything she needs with the personal touch.
I have never had a complaint about the way she has been treated by anyone. January 2017, she had a chest infection and with the due diligence and aftercare, it meant that she didn't need to go to a hospital, which she hates. Well done. Would never move her now. Thank you.

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been a resident of Avens Court for over eight years during which she has excellent care/support. In recent years she has been bed ridden and the excellent care/support has continued. In the last four and five years or so there have been numerous staff changes, including management level, which has probably affected the overall standard of facilities, activities etc and the overall "atmosphere/friendliness" of the staff at times but in recent months this appears to have improved significantly, particularly with the latest management. However, it has to be said that the care and support my wife has had has remained excellent throughout.

How likely would you be to recommend Avens Court Nursing Home? Likely

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Average Rating:   4.1 out of 5

This care home is totally amazing. My father has been here for one year now and all the staff are caring, patient and gentle with the residents. Some are very demanding but they keep calm and distract to calm the resident. I have learnt a lot from the staff, they explained Alzheimers and Dementia which made me and my mother understand what was happening. The staff are very caring and supportive. The home has new ideas to improve all the time. I have seen a huge change for the better. I would recommend this home as they really are fantastic!

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a Avens Court for 2 and a half years and we have just completed our latest review. It was difficult for the family to admit we could no longer look after mum, but having mum live at Avens Court was a decision we have never regretted. Avens Court is best described as one big family and that's the atmosphere of closeness we feel when we go to see mum. All of our family are frequent visitors, my dad almost every day. We are always made to feel welcome and mum is well presented even with matching jewellery. The staff have an amazing understanding of individual needs and the care provided is excellent. Knowing my mum is in such good hands, gives the whole family a great peace of mind and we cannot praise everyone at Avens Court enough.

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been a resident of Avens Court for two and a half years. I have always been very satisfied with her care she is dressed very nicely, always clean. I visit my wife most days and can't thank the staff enough for the way they look after her.

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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