The Elms Nursing Home

Ranelagh Road, Redhill RH1 6YY

The Elms Nursing Home provides care for people who require nursing or personal care in a relaxed and welcoming environment where residents can feel safe and secure.

Staff strive to meet residents’ care, social, psychological and spiritual needs, enhancing their wellbeing and quality of life.

Residents and their loved ones are always involved in the decision-making process when creating plans for resident's care.

Inquiries and visits are welcomed by staff at The Elms Nursing Home.

Currently, The Elms has two vacancies.

Group: Whitepost Health Care Group

Person in charge: Renata Hatch (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Admissions are subject to pre-admision assessments. Ages 18+.

Languages Spoken by Staff (other than English): Panjabi, Punjabi, Polish, Portuguese, Urdu

Single Rooms: 15

Shared Rooms: 2

Rooms with ensuite WC: 5

Weekly Charges Guide: Nursing Care Single from £750 , Nursing Care Shared (per person) from £750 (These prices are only a guideline, please contact The Elms Nursing Home to find out the exact price for your requirements.)

The fees stated exclude FNC where applicable
Sundries such as newspapers or hairdressing services are invoiced separately

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Elms Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for The Elms Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Elms Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.833 for The Elms Nursing Home is calculated as follows: ( (3 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 24 Ratings = 3.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.776 Points relating to the number of positive Reviews for The Elms Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.8 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 The Elms Nursing Home has a Review Score of 7.6 (7.609) from 2 Reviews


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Elms Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Elms Nursing Home

  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The staff look after my husband well and keep me informed about his care every time I visit most days every week. The food is very good quality and varied. His room is clean. The staff are very kind and caring.

How likely would you be to recommend The Elms Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4 out of 5

The care my father receives from the staff is good. They understand the difficulties he has suffering later stage Alzheimer's. They are all very supportive and kind to our family, especially my mother who visits him most days and is distraught to be parted from him.

How likely would you be to recommend The Elms Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Submit a Review for The Elms Nursing Home

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Bed Vacancies

2 Bed Vacancies

posted 22 May 2018

single rooms are available - general nursing or dementia with nursing care

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Elms Nursing Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Elms Nursing Home