Grosvenor Park Care Home

26 Brookfield Road, Bexhill-on-Sea TN40 1NY

Grosvenor Park provides personalised residential and nursing packages, with a team of fully-trained carers who are also experienced in offering respite, convalescence, and palliative care. Adults with Parkinson’s disease are also welcome.

The home boasts an elegant interior, with comfortable lounges and beautiful sea views to admire. A grand piano adds to the home’s atmosphere and residents are a short walk from the Promenade.

Regarding mealtimes, the focus is on a restaurant-style experience with beautiful views of the garden and promenade. All Residents are assessed for their personal food preferences.

The home looks to support residents in pursuing personal interests and hobbies, as well as many dates in the calendar to look forward to, such as trips to the art gallery and seasonal events.

Group: HC-One

Person in charge: Jackie O'Callaghan (General Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 55

Shared Rooms: 1

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grosvenor Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Grosvenor Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.276 for Grosvenor Park Care Home is calculated as follows: ( (135 Excellents x 5) + (79 Goods x 4) + (27 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 254 Ratings = 4.276

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 14 Reviews ÷ 11.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Grosvenor Park Care Home has a Review Score of 9.3 (9.276) from 22 Reviews


Average Ratings

  • Excellent
    11
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grosvenor Park Care Home?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Grosvenor Park Care Home

  • Resident / Service User
    13
  • Sister-in-law of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Mainly satisfactory. I am still fairly mobile, able to wash, dress, toilet, walk on my own, so have never experienced care in bed.

How likely would you be to recommend Grosvenor Park Care Home? Likely

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Average Rating:   3.4 out of 5

Overall, I have been very impressed and happy with the standard of care at The Grosvenor. I have always found the staff there to be extremely helpful and nothing seems to be too much trouble. This to a large extent must be as a result of good overall management. As a healthcare professional myself, I have found it difficult to fault, and my aunt is on the whole very happy there, although she would ultimately wish to be at home, which is not really possible now. I am happy to recommend the care home to others.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

I could not have had better treatment. The care and the food have been first class.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

During my stay here, I have experienced nothing but kindness from carers and nurses.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Since my brother in law has been a resident at Grosvenor Park, he has received the utmost care and kindness and we couldn't ask for more.
Anytime he has needed medical attention a doctor has been in attendance very quickly, which is so reassuring.
We (his family) feel he is in safe hands and all the staff make it a lovely family atmosphere.
We are all made to feel as welcome as my brother in law is too.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Staff are always pleasant. Food is good. My father's room is cleaned to a good standard.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

When visiting my relatives. I find them clean, warm and safe. The staff are always caring, kind, friendly and approachable. If I need questions answered a member of staff will always explain what I need to know. It is gratifying to see that the elderly are treated with dignity and if they are alone with no relatives to visit, dignity and kindness will always be there for them in this home.

How likely would you be to recommend Grosvenor Park Care Home? Likely

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Average Rating:   4 out of 5

My relative was a resident here for 16 months during which time she received excellent care from the staff. She was what you might call "Old School" and didn't suffer fools gladly and I am pleased to say that she was treated with utmost respect and kindness.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are caring and helpful. The food is good overall. I only see the physio once a week for 15 minutes which is not sufficient help. Hairdressing and chiropody services are good. It is disappointing that no visitors are ever offered a drink, even my 91-year-old husband. On one occasion, I was left in a hoist over a commode for 45 minutes despite pressing the call bell, but in general, staff have been more responsive.

How likely would you be to recommend Grosvenor Park Care Home? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Clare Sheehan, Care Advisor at Grosvenor Park Care Home responded to this review on 14 Mar 2018:

Thank you for your feedback and for bringing these matters to my attention. Call bell response times are recorded and monitored on a daily basis, and any bell ringing longer than 8 minutes will ring through to the emergency pager and will be immediately investigated. Having checked the record for the period of time that you were staying at the Home, I have been unable to find any recording of that length of time. The physiotherapist and occupational therapist service are provided by the hospital trust and the Home, unfortunately, has no control over the number of visits or the length of time that is spent with each Resident. I hope that this response addresses the concerns that you have raised.

Nursing staff are excellent and care staff have improved markedly in 2017/18.

My mother's bathroom is very tardy and requires work to remedy this.

My biggest disappointment is the limited staff numbers enabling residents to be taken out on walks along the promenade or wheeled out to the garden in good weather.

How likely would you be to recommend Grosvenor Park Care Home? Likely

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Average Rating:   3.7 out of 5

Clare Sheehan, Care Advisor at Grosvenor Park Care Home responded to this review on 14 Mar 2018:

Thank you for your feedback and for bringing these matters to my attention. I must assure you that 3rd Floor, and indeed the home overall, is staffed in accordance with the guidelines/regulations issued by the Care Quality Commission, the staffing levels are monitored on a daily basis to ensure the correct amount of staff in relation to Resident dependency and the rotas are adjusted to accommodate this change. We work very hard to ensure the safety of all of our Residents day and night and will use agency staff to cover any short-term sickness/absence. Our wellbeing co-ordinator has previously organised walks along the seafront, or activities in the garden in good weather, and is planning more trips in the summer. I agree that your Mother’s bathroom needs reviewing and plans are currently being made to upgrade them as soon as possible, following the recent transfer of ownership. I hope that this response addresses the concerns that you have raised.

The staff were kind and caring. Sometimes, particularly at the weekends, they took a while to respond to a bell, which could be embarrassing! Probably need more people.

Lovely sea view, nourishing food and no responsibilities. What more to ask for?

Thank you to everyone at Grosvenor Park (decor was a bit tired).

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Clare Sheehan, Care Advisor at Grosvenor Park Care Home responded to this review on 14 Mar 2018:

Thank you for your feedback and for bringing this matter to my attention. I must assure you that 2nd Floor, and indeed the home overall, is staffed in accordance with the guidelines/regulations issued by the Care Quality Commission. Staff levels are monitored on a daily basis, to ensure the correct amount of staff in relation to Resident and rotas are adjusted to accommodate this change. We work very hard to ensure the safety of all of our Residents at day and night and will use agency staff to cover any short-term sickness/absence. All call bell response times are recorded and monitored on a daily basis and any bell ringing longer than 8 minutes will ring through to the emergency pager and will be immediately investigated. I agree that the general environment requires some work, and following the recent transfer of ownership of the Home, plans are currently being made to upgrade it as soon as possible. I hope that this response addresses the concerns that you have raised.

I have been visiting my friend at the Grosvenor for three years approx. When visiting I have always found my friend very contented (I visit every week) and well cared for. The staff are always very friendly, helpful and willing to follow up any queries. I have always found management to be very professional. I would definitely feel happy to recommend this home to family and friends.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Food disgusting and always cold. Relied on family to bring in food. Dirty, hygiene unacceptable (bin always full). Staff "not friendly", made mistakes with hospital appointments "physio" only had 3 attempts (left to own devices), not enough physio.
Total lack of communication with patient and family. Would not recommend home at all. Disgraceful.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Unlikely

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Average Rating:   1 out of 5

Clare Sheehan, Care Advisor at Grosvenor Park Care Home responded to this review on 14 Mar 2018:

Thank you for your feedback and for bringing these matters to my attention. The physiotherapist and occupational therapist service is provided by the hospital trust and the Home, unfortunately, it has no control over the number of visits or the length of time that is spent with each Resident. The hospital trust should have ensured communication with your family and yourself over appointments and discharge plans. I am sorry that you felt unable to inform me of the issues you were having with the food during your stay at the Home. Regular surveys are undertaken to ensure that our 3-course menu and wine selections are acceptable to our Residents. The Housekeeping team complete a full clean, and empty bins in all Resident’s rooms on a daily basis. Spot checks are carried out by the Head of Housekeeping regularly, and a checklist is completed and signed daily, to ensure completion. I hope that this response addresses the concerns that you have raised.

Good carers that look after people and the food is reasonable.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here and would willingly recommend it to anyone else.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been happy living here I realise I needed help in some ways but was able to do some things for myself. I needed to be in a care home. They also have Wi-Fi

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I must say that the treatment and care I have received while I have been here has been wonderful. The nurses and carers have been so kind, it really has been more like a holiday, also the food has been special. I wish blessings to everyone.
Very many thanks.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer service Administrator at Grosvenor Park Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very warm and inviting staff throughout, nursing, caring, reception. Always bright and clean and a lovely atmosphere.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Adminstartor at Grosvenor Park Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Transferred from hospital to the nursing home after I had a bad fall and broke numerous bones. I was in plaster and unable to stand or hold anything and the staff were wonderful nothing was too much bother. This accident happened in February and I hope to return home this month (June). I shall miss the staff as it is like one big g family here. The food is very good and I have put on weight.

How likely would you be to recommend Grosvenor Park Care Home? Likely

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Average Rating:   4.3 out of 5

Rose Pickering, Customer Service Administrator at Grosvenor Park Care Home responded to this review on 10 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I love all of the staff and feel incredibly looked after.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rachel Elliott, Customer Service Administrator at Grosvenor Park Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I was brought here from hospital having fractured my right femur in my leg for recovery. To date I have been lifted in and out of bed by a hoist with good care from the carers. The carers have always been very pleasant and as gentle with me as is practical when attending to my personal needs. I have also started physio work with a special hoist to assist my learning to stand and walk again with a very good experienced physio practitioner.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I feel well looked after at Grosvenor Park.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grosvenor Park Care Home