Grosvenor Park Care Home, Bexhill-on-Sea, East Sussex
Grosvenor Park Care Home, Bexhill-on-Sea, East Sussex
Grosvenor Park Care Home, Bexhill-on-Sea, East Sussex

Grosvenor Park provides personalised residential and nursing packages, with a team of fully-trained carers who are also experienced in offering respite, convalescence and palliative care. Adults with Parkinson’s disease are also welcome.

The home boasts an elegant interior, with comfortable lounges and the enjoyment of sea views. A grand piano adds to the home’s atmosphere and residents are a short walk from the Promenade.

Regarding mealtimes, the focus is on a restaurant-style experience and meals can also be enjoyed on the patio. Clients are assessed for their personal food preferences on arrival.

The home looks to support residents in pursuing personal interests and hobbies, while there are many dates on the calendar to look forward to, such as trips to the art gallery and seasonal events.

Group: Bupa Care Homes

Person in charge: Jackie O'Callaghan (General Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Single Rooms: 55

Shared Rooms: 1

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Grosvenor Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7 Grosvenor Park Care Home has a Review Score of 7 (7.021)

The Review Score of 7 (maximum of 10) for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Grosvenor Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Grosvenor Park Care Home is calculated as follows: ( (63 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.307 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.4 Target = 0.614 , then divided by 2 = 0.307

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grosvenor Park Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grosvenor Park Care Home

  • Resident / Service User
    6
  • Husband of Resident/Service User
    1

I must say that the treatment and care I have received while I have been here has been wonderful. The nurses and carers have been so kind, it really has been more like a holiday, also the food has been special. I wish blessings to everyone.
Very many thanks.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer service Administrator at Grosvenor Park Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very warm and inviting staff throughout, nursing, caring, reception. Always bright and clean and a lovely atmosphere.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Adminstartor at Grosvenor Park Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Transferred from hospital to the nursing home after I had a bad fall and broke numerous bones. I was in plaster and unable to stand or hold anything and the staff were wonderful nothing was too much bother. This accident happened in February and I hope to return home this month (June). I shall miss the staff as it is like one big g family here. The food is very good and I have put on weight.

How likely would you be to recommend Grosvenor Park Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Grosvenor Park Care Home responded to this review on 10 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I love all of the staff and feel incredibly looked after.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Grosvenor Park Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I was brought here from hospital having fractured my right femur in my leg for recovery. To date I have been lifted in and out of bed by a hoist with good care from the carers. The carers have always been very pleasant and as gentle with me as is practical when attending to my personal needs. I have also started physio work with a special hoist to assist my learning to stand and walk again with a very good experienced physio practitioner.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I feel well looked after at Grosvenor Park.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am well cared for, I enjoy the food and the daily activities. I think the staff are all great and I enjoy living here.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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