Havelock House Nursing Home, Polegate, East Sussex
Havelock House Nursing Home, Polegate, East Sussex
Havelock House Nursing Home, Polegate, East Sussex

Havelock House is a family run Nursing Home in the village of Polegate in East Sussex. The main line Train Station, Buses, Shops and a range of other amenities are all within walking distance. This friendly, well run nursing home offers 25 rooms over two floors with lift access. There are 22 single and 3 double rooms available all with washing facilities. They cater for adults, elderly, infirm, post operative, long or short term residents irrespective of Private of Social Service funding. The homes team of qualified, experienced nursing staff provide all aspects of care, respecting Dignity and Privacy 24 hours a day. The large lounge provides a Television, Freeview, DVD Player, CD Player and Radio for resident's enjoyment. The home has a large garden with apple trees where residents can walk or sit and simply relax and enjoy the fresh air.

Owner: Bhardwaj Dhunnoo

Person in charge: Denise Argent (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Adult Nursing. Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, French, Romanian

Single Rooms: 21

Shared Rooms: 3

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £800 – £900 , Personal Care Shared (per person) £800 – £900 Nursing Care Single £850 – £950 , Nursing Care Shared (per person) £850 – £950 (These prices are only a guideline, please contact Havelock House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Havelock House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Havelock House Nursing Home has a Review Score of 9.7 (9.668)

The Review Score of 9.7 (maximum of 10) for Havelock House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Havelock House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.668 for Havelock House Nursing Home is calculated as follows: ( (267 Excellents x 5) + (99 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 379 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Havelock House Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Havelock House Nursing Home?

  • Extremely LIKELY
    29
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Havelock House Nursing Home

  • Daughter of Resident/Service User
    12
  • Friend of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

My brother-in-law was in another care home in Eastbourne. My sister wasn't satisfied with his care and cleanliness there, so she moved him to Havelock House. From the day he moved in he was so well cared for in all aspects of his care plan. We are delighted with the way they care for him. The staff and manager are all excellent.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 31 Jul 2017:

We are glad that you are happy with Havelock House, we try very hard.

My brother-in-law is a resident at Havelock House. The care is second to none. The manager and staff are excellent.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 31 Jul 2017:

Thank you for your kind review.

My husband, who has severe dementia, was admitted to this home after a few weeks in hospital. I visited the home prior to his arrival and found all the staff extremely friendly and happy. The manageress was so welcoming and stressed that she liked to care for the resident to the end of life which I found very reassuring.

When I visit, my husband doesn't recognise me and can't really communicate much, but he is always clean, shaved and in his own clothes. Carers are all keen to tell me of any progress and I think everyone is extremely dedicated and they are a brilliant team working together.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 11 Jul 2017:

What a wonderful review, thank you.

1 - The manager when viewing the home was very informative, warm and friendly. Also, she explained the philosophy of care clearly.
2 - Mum's hair was washed and nails cut after a few days (mum spent four months in the DGH and these were not done.)
3 - Although mum has been bed bound for six months on three occasions since being there, she has sat in the communal area and she told me that she thoroughly enjoyed it.
4 - Several family members have commented to me how well she looks within two weeks of being there.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are really caring and may I say have to put up with a lot of aggression. The nurses and manager are always there to chat or discuss one's problems and always inform you if they are concerned about the patient. I do feel staff and carers anywhere are not appreciated as they should be. I have been caring full time for my husband (83) for 10 years, so I know what they put up with and all carers should earn more whenever they work. Bless them. Food is lovely, like a hotel's food. No complaints, just grateful to all. So glad you're there for us. Thanks.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 08 Jun 2017:

Thank you for your kind words. I will pass on the message about the food to the chefs.

I visited this home with my friend who had been advised by social services that this would meet her husband's needs. The staff from the manager were very friendly and attentive and respectful of the situation. Everything was explained to us on how the home was run, what to expect and how they look after the people in their care who are coming to the end of their lives. The home had a lovely atmosphere, it was calming and my friend, after a few moments, felt it was the right place for her husband. As a result, he now has a place here.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 06 Jun 2017:

Thank you.

Very homely, staff are very friendly and hard working. Even management help with activities and duties. Nothing is too much trouble.
The residents are well looked after and always seem happy.
I am always greeted with a smile and a cup of tea.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 26 May 2017:

Thank you for your kind words.

The family cannot fault this nursing home at all. From the time you enter the building, you are greeted with a warm welcome and it is very homely. Mum is looked after very well and all the staff are very nice, nothing is too much trouble. I would certainly recommend this home. They all work very hard to give the residents their best attention and you go home knowing that your loved one is in good hands. Thank you to everyone for looking after our mum/nana.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 28 Mar 2017:

Thank you for your lovely review.

I am always made very welcome by the staff always offered tea and cake. My cousin's husband always looks clean and well cared for as do all the residents in the home. Staff are always very friendly and nothing is too much trouble it is a very happy home and good atmosphere.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My nan has been a resident at Havelock House since February and has settled in tremendously.
The staff are very caring and friendly and nothing is too much trouble, We feel that nan's care needs are being met respectfully and with consideration.
As visitors, we are always welcomed with the offer of tea (and often cake) and made to feel comfortable.
It is such a relief to know that nan is being looked after in such a safe and homely environment.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 23 Mar 2017:

We are glad that your Nan has settled in well and you feel welcome at Havelock House, we are looking forward to the summer months so we can get everyone out in the garden.

I have been visiting this home for two years and I have found it very well run. Staff are friendly and helpful food is all homemade the residents are well cared for. I would recommend this home to anyone, which I have and now one of my friends has moved in here.

How likely would you be to recommend Havelock House Nursing Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 23 Mar 2017:

Thank you for your lovely review.

I find my husband is very well looked after. I don't think they could do more for him, he has put on quite a bit of weight after losing 1 1/2 stone in the hospital. Staff are always happy and more than helpful. The manager puts herself out to do as much as she can to help in so many different ways.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 13 Mar 2017:

Thank you, Irene, I am pleased that you feel we are doing a good job.

My father has been here for several months and I was very concerned about his future. It is a wonderful home, staff are great, manageress is amazing, always puts the residents first. Always trying to entertain and stimulate their minds. It is very much a 'home' not a nursing home. I know that my Dad is cared for, well fed and always clean. I have complete peace of mind. Thank heavens my Dad is safe.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 14 Dec 2016:

Thank you for your kind review. We are glad you feel that your dad is safe and well cared for. We do try and make our nursing home a wonderful place for our residents to be.

I have visited my friend several times over the last five weeks and every time I have been impressed with everything at this lovely place. The staff make you feel welcome and look after both the resident sand visitors in the very best way possible. This place is a credit to everyone.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 02 Nov 2016:

Thank you for your wonderful review.

Met with a hello and a smile. Drink and biscuits and cakes always given, very friendly staff who make all welcome. My friend is treated with respect and he is given the best of care, nothing is too much for them.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 01 Nov 2016:

Thank you Susan for your kind review

My mother has been residing in Havelock House for four years and has been very well looked after, although now bed bound and has dementia. My mother is loved and looked after like a baby. She is 95 years old.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 01 Nov 2016:

Thank you for your review

The home is very friendly, homely and I always feel I am visiting my husband in his home. The residents seem happy, very well kept. There is always something going on. I feel very happy to leave my husband in their care. The staff are very attentive to the residents and nothing is too much trouble.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 28 Oct 2016:

Thank you for your review.

The staff and management are all so caring and friendly and have become a part of our family. My mother-in-law's needs are all well tended to and she is very happy at Havelock House having been a resident for some time. She has a lovely comfortable room and can sit in the lounge whenever she wants. Visitors are always warmly welcomed with a friendly face and a cup of tea. Thank you for providing such a wonderful and caring environment.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 24 Oct 2016:

Thank you very much.

I can only say the care my mother, and indeed my whole family have had from Havelock House has been exemplary. I never expected to find mum a real 'Home', where she is cared for, looked after, treated with dignity and respect, and loved. Nothing is ever too much trouble and although she is no longer able to speak, mum certainly lets us know she is happy and comfortable. We are always greeted with a smile and sometimes hugs from the wonderful staff - who are really much more like an extended family. Last year while my father was being cared for too, all the staff were wonderful with him and it gave us such joy that we could reunite my parents to spend his last few months being looked after and being together. Since mum's stroke, the time they had spent together had been so limited due to his health. I'll never be able to thank everyone enough for everything they have done for us all. It just lifts my heart to see mum looking so well and happy. We have been so lucky to find Havelock House.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Home Manager at Havelock House Nursing Home responded to this review on 21 Oct 2016:

Thank you for the wonderful review.

Such a friendly and caring home for my mother. I feel secure in the knowledge my mum is so well looked after day and night. The nursing team were able to manage mums complex needs and meet them in a positive way. Although mum does not participate in the communal activities I know they are excellent including taking residents out for tea and recently to the cinema to watch a lovely old film. The home also arranges summer events which we are all invited to and which are great fun for all residents and relatives. The home has a new bath which my mother has now enjoyed after many years of being unable to go in one. I know she will have loved feeling the relaxing water around her after so long. My dad last year was invited for Christmas Day enabling him to spend Christmas with his wife. Every time we visit we are always made to feel welcome with a hot drink and a lovely homemade cake! We can ask the nurses how mum has been and chat to the staff about any concerns.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 17 Oct 2016:

Thank you for the lovely review.

I have been visiting my husband who is a resident in Havelock House Nursing Home nursing home for four and a half years. I must say in these years I have seen and noticed my husband and all the other residents are dealt with care and love actually and patience when needed, mostly beyond their job to make them feel happy. Meals and especially the cakes and birthday cakes are all yummy and above all, they always made me feel part of a big family, they have with cups of tea and coffee and cakes and hugs including, yes a very happy and lovely home.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

denise argent, manager at Havelock House Nursing Home responded to this review on 08 Sep 2016:

Marjorie thank you for your kind comments you are definitely part of the family here.

I think this nursing home is a home from home. The staff are very friendly, welcoming and they take great care of my mother. I can feel at home here as well as my mother and feel that she is very safe here.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always treated with a warm welcome and offered drinks and biscuits. Staff are friendly and approachable. My father is treated with care and respect. The staff are accommodating with our large family and are more than happy for us to all visit on family occasions.

How likely would you be to recommend Havelock House Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The care home is very focused on trying to give excellent care with the resources they have. The care home is clean and welcoming.
There is some window maintenance that needs to be carried out in my mothers room. The overall focus is on caring sensitively and fairly on all the residents.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Most excellent care we could ever hope for.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 04 Aug 2016:

Thank you for the lovely review Michael.

From the first day my husband arrived at Havelock House he has been looked after with kindness, consideration and very professionally. I have also been made to feel welcome each time I have visited.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Denise Argent, Home Manager at Havelock House Nursing Home responded to this review on 02 Aug 2016:

We aim to make all members of the family feel welcome by offering tea and coffee on arrival and also lunch if they require.

The staff at Havelock House have looked after my father with great kindness. There is a very nice atmosphere and the staff smile and chat residents and visitors. My mother is also treated kindly when she visits and is always offered tea and home made cakes. She was very worried about my father going into a home but is very happy that he is at Havelock House.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

denise argent, home manager at Havelock House Nursing Home responded to this review on 02 Aug 2016:

Thank you for your kind words in your review.

I volunteer at Havelock and deliver some of their staff training. I have always found the staff to be friendly and professional and very keen to engage with the training. The facilities are great and the levels of service provided by the staff is tremendous. I always look forward to coming over to Polegate and meeting with the staff and residents.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 14 Oct 2016:

Thank you James we do enjoy your training you deliver to us.

The manager and staff of Havelock House are outstanding. They are very kind and dedicated and are always welcoming to visitors, offering great hospitality. They are very caring and are very quick to respond to any requests made on behalf of a resident. They have created a very homely atmosphere and they clearly work very hard and really care about their residents. it is rare to find a home that has been able to maintain a family feel and still meet all the regulations.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Denise Argent, Manager at Havelock House Nursing Home responded to this review on 28 Jun 2016:

Thank you for a very kind review we pride our self on trying to make the residents home as happy as possible.

When I visit my father, I'm always welcomed to happy staff, offering drink and biscuits, before we get to his room. I feel at ease when visiting and ask questions if I need to, you always get answered straight away.

All residents are happy and when visiting at any time of day, they are always being looked after and the staff ask and deal with their issues. A very pleasant environment.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been visiting friends in this home for 3 or more years. At all times I have found the staff caring and polite to my friends. They always try to have a laugh with them which is very good for their well being. One friend was 100 years old recently and the staff made a party for her, invited the mayor and her friends. This included the chef making a lovely cake with candles. Several staff came in to sing 'Happy Birthday' and a good time was had by all. I have never found any reason for complaint since I have been visiting here (every week except when I am holiday). I am greeted as a friend, offered a cuppa and biscuits or cake. The chef makes very tasty food which was always 'tucked into'. Sadly my friend is no longer able to get up or eat well, but this had made no difference to her care, especially personal care. Her hair is washed, in bed, and she is always clean. I have always found the staff very caring and give patients dignity at all times.

How likely would you be to recommend Havelock House Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My Mother, who has advance Alzheimers, has been a resident at Havelock House for 2 years and during this time a good nursing home has become an excellent nursing home.
My Mother is looked after with care and consideration by the same team of staff, rarely agency staff.

The Manager was previously Deputy and has worked tirelessly to improve standards of care for the residents and team work amongst the staff.

My Father visits almost daily and is welcomed as part of the family, provided with refreshments and looked out for too.

The building is a little shabby, but clean and welcoming.

How likely would you be to recommend Havelock House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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