Pentlow Nursing Home

59/63 Summerdown Road, Eastbourne BN20 8DQ

Pentlow Nursing Home is a multi-award-winning home based in two delightful period houses. Both have been carefully converted to provide comfortable and homely nursing care in Eastbourne’s lovely Old Town. The two houses, Pentlow and Summerdown, are set in charming, cottage-style gardens and offer a range of accommodation and care to suit your individual requirements.

Both houses are self-contained, fully equipped, and have their own care and nursing teams, but being just next door to each other also offer the opportunity for our residents to join in group activities within a wider community.

Together, Pentlow and Summerdown have a total of 46 bedrooms, 31 which are en-suite, in two adjacent buildings. As converted former private residences, all rooms are very individual, offering accommodation to suit your personal taste.

Several of the ground-floor rooms have French doors opening directly into the pretty gardens, or on to the decking area, so if you have green fingers one of these rooms is ideal for you, offering you the chance to create your own plant pot garden.

If just sitting in the sun is more your style, you can take full advantage of outdoor seating areas, having your lunch outside in the summer months if you wish, or simply enjoying the tranquil gardens. They have been carefully designed to allow wheelchair access, with areas of sun and shade perfect for reading a book or sharing tea with friends.

Indoors, the elegance and charm of the period buildings has been maintained in the large and comfortable communal areas. Both buildings have their own cosy lounge and dining rooms. All the bedrooms have an en-suite toilet and washroom, and are equipped with wifi, flat screen TV and a nurse-call system.

Group: Canford Healthcare

Person in charge: Cristina Samoila (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 46

Shared Rooms: 7

Rooms with ensuite WC: 31

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Pentlow Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Pentlow Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Pentlow Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.468 for Pentlow Nursing Home is calculated as follows: ( (140 Excellents x 5) + (91 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 252 Ratings = 4.468

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.083 Points relating to the number of positive Reviews for Pentlow Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Pentlow Nursing Home has a Review Score of 7.6 (7.551) from 22 Reviews


Average Ratings

  • Excellent
    13
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pentlow Nursing Home?

  • Extremely LIKELY
    15
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pentlow Nursing Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • more

My mum came from a very poor nursing home to this oasis of peace and care. The room was beautiful and everyone did their very best for her from the time she arrived to the time she passed away. She was always treated with dignity and respect...we only wish we’d moved her here sooner.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Cristina Samoila, Home Manager at Pentlow Nursing Home responded to this review on 29 Jan 2018:

Thank you for taking the time to give us feedback. We are pleased to hear that you felt that care given to your mum was good quality, as we strive to give the best possible care. I will ensure your comments will be passed on to all the staff.

A clean home with a friendly and willing staff. Residents are treated with dignity and are stimulated through the provision of a variety of activities.

How likely would you be to recommend Pentlow Nursing Home? Neither Unlikely or Likely

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Average Rating:   3.4 out of 5

An absolute relief to find a caring, honest home for mum. She is catered for in every aspect she needs. Kind, patient staff who are so friendly. The office staff, too, have time to talk and help with any questions. I could not wish mum to be in a better place, she already is in the best.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

I was a little overwhelmed with the reception at Pentlow Nursing Home. Professional standards seemed high to me and care given genuine. I have often been surprised by "extra" treatment outside normal practice. Food range from very good to excellent. Cleanliness is excellent. The room occupied is comfortable and good at present, I intend staying.

How likely would you be to recommend Pentlow Nursing Home? Likely

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Average Rating:   4.5 out of 5

Mum was able to join the nursing home as an emergency admission. It was very professionally done. The staff were extremely kind and mum receives very good care whilst she was there. Her room was very clean and comfortable. We were always offered tea and cake when we visited. I would recommend Pentlow Nursing Home.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My sister has only been in Pentlow Nursing Home for a few weeks. In that time, she has had excellent care from all the staff and has been served with lovely, hot, wholesome meals. Nothing seems too much trouble.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband is currently a resident at Pentlow Nursing Home and the attention to care and welfare to him is excellent. Also to myself and son and daughter.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Overall good, but variations, some staff are very good and others not.
Some inconsistencies but generally satisfactory and safe.
The high number of agency staff, on the whole not as good as the regular staff. Generally kind, considerate with some staff hard working and professional.

How likely would you be to recommend Pentlow Nursing Home? Likely

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Average Rating:   4 out of 5

We found everyone so kind, nothing was too much trouble.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have been well looked after having a hip replacement, the staff are very caring and always ready with help when called, the food is good and hot when served. The room is comfortable, linen and towels are changed often. I would come here again.

How likely would you be to recommend Pentlow Nursing Home? Likely

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Average Rating:   4.8 out of 5

The staff were extremely attentive and always accommodating to my needs and request with regards to my mother. As my mother was bed bound I cannot comment on the activities. My mother was treated with great dignity and always clean and comfortable.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother came into Pentlow for end of life care. The staff are amazing. The love and support shown not only to my mother, but to us as a family was wonderful. I could not have asked for a better ending, so peaceful with so much dignity. Thank you to all the wonderful staff.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent daily social care of my fiercely independent mother in law - daily medication given and evening meal when my mother in law will allow! Tricky lady.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident in Pentlow Care Home for the past seven months, He is being well looked after and I have no worries. All the staff, nurses, carers, administrative and office staff and those who run the laundry are cheerful, kind, attentive and thoughtful and I feel happy that he is in their care.
As he is blind and deaf and has now become bedridden he is unable to take part in any activities.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

The staff at Pentlow are wonderful, look after mum excellently as make me and my little dog welcome- feel part of a big family- would be lost without them and their help.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt has been here for 15months now. She appears to be well cared for and the staff are aware when additional measures are required for her comfort. She is content here and says the staff are very kind and friendly. She is however bed-ridden so I cannot comment on any activities available to residents as she does not participate in them.

How likely would you be to recommend Pentlow Nursing Home? Likely

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Average Rating:   3.8 out of 5

Our mother was admitted at short notice after a diagnosis of terminal cancer. We were provided with a show around. (turned up for a brochure and were offered a visit) She met with the manager and all was organised very quickly. Her care has been very good, particularly as she gets very confused and can't remember details or instructions. The only issue we would raise is the call system can sometimes take a long time to answer. I appreciate time is difficult but we have on occasions waited 10-15 mins for someone to respond. The staff are friendly and the senior nursing staff and reception staff have been exceptionally kind a a very difficult time.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother unfortunately had an operation on her spine and a brain tumour which resulted in her choosing to be taken into a home permanently. She had Pentlow carers in the community so felt coming into Pentlow would be an obvious choice. Her overall experience is very good. Staff interact well giving her freedom of choice. Her diet could be a problem as gluten free but chef changed the menu and now enjoys a varied diet. Activities are excellent.

How likely would you be to recommend Pentlow Nursing Home? Likely

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Average Rating:   4 out of 5

I have been satisfied and happy with the care and support mum has received. The activities a varied and interesting for the residents. Entertainment provided on a regular basis. The food is always plentiful and nourishing. The staff are helpful, polite and show an interest in the residents which adds to their individual needs and requirements. I have had to visit quite a number of homes over the years and would say by far this is the best.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

There are 2 members of staff who are very kind and my mother is comfortable with.

How likely would you be to recommend Pentlow Nursing Home? Likely

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Average Rating:   4.6 out of 5

Whenever I visit Pentlow Nursing Home and my 93 year old friend I am impressed by the friendliness of staff and care of the patients. I am particularly impressed by the activities organiser who takes an interest in all the residents and provides an excellent programme of activities and outings in the minibus. I visit weekly and am always made welcome.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My grandmother stayed for 6 weeks end of life care. The service and support she received was excellent. All staff were very friendly, kind and sensitive, and took extra efforts to make the last days as comfortable as possible for her and other family members. Nothing was too much of a problem and they even gave us breakfast when we stayed overnight.
The nursing staff were always willing to talk openly and update me on my grans condition, both in person and on the phone, which was especially appreciated as I do not live in the area. Standards of cleanliness and maintenance are very high and the food was consistently good. I would thank all staff for their dedication and would definitely recommend the Pentlow Nursing Home to anyone looking for a dependable and high quality residence.

How likely would you be to recommend Pentlow Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

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