St Raphael's

Church Lane, Danehill, Haywards Heath RH17 7EZ

St Raphael's, Haywards Heath, East Sussex
St Raphael's, Haywards Heath, East Sussex
St Raphael's, Haywards Heath, East Sussex

St Raphael’s is a renovated property that suits the daily care needs of older and mentally ill residents, who are looked after thanks to the pastoral care techniques of the Sisters.

This charming property is constructed from fine local sandstone, with many pleasing features retained despite being upgraded to suit the practice of modern care capabilities.

The Sisters continue to adhere to the vision of founder Canon Peter Maes, taking an active part in the day-to-day running of the provision.

Group: Trustees Augustinian Community

Person in charge: Sister Mary Basil (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 28

Shared Rooms: 15

Latest Care Quality Commission* Report on St Raphael's: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 St Raphael's has a Review Score of 8.5 (8.522)

The Review Score of 8.5 (maximum of 10) for St Raphael's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for St Raphael's in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for St Raphael's is calculated as follows: ( (46 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.759 Points relating to the number of positive Reviews for St Raphael's is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 3 Reviews ÷ 11.6 Target = 0.259

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Raphael's?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Raphael's

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

I was most impressed by the kindness and the loving attitude of nuns and staff towards residents and visitors. The location is superb and the rooms are cosy; photos and other personal objects make them even more enjoyable. The food is good, freshly made and lavish.
Everybody tries their utmost to make one feel at home and welcome straight from the beginning by being professional, patient, helpful and by never denying anybody an encouraging smile.

How likely would you be to recommend St Raphael's? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

The care at St Raphael's was extremely good. My sister was a resident for 4 years having left her home and life in Australia after her dementia became worse. All the staff were very kind and respectful. She made friends and enjoyed the social activities. When she died, she had the sister-in-charge by her side which must have been such a comfort for her as she was a devout catholic. The care over the years extended to her family and friends, with kindness, tea and cake. We were able to have her funeral in the chapel, so that the staff and her new friends could attend. I would fully recommend St Raphael's.

How likely would you be to recommend St Raphael's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elderly mother has dementia.
Home is located in an old country house and run by nuns assisted by day staff.
Home and all staff treat all residents with enormous kindness and good humour. Despite residents being very unwell, there is a permanent atmosphere of fun and laughter. An absolute beacon in the care of the elderly. Truly a national example.

How likely would you be to recommend St Raphael's? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ever since my mother became a resident, nothing is too much trouble. The staff are always willing to help in any way, always laughing and chatting to relatives, know all the residents by name. Staff are constantly available and they know my mothers likes/dislikes. Their care is fabulous, food/nutrition is wonderful. Safety excellent but residents are able to go outside with staff or visitors. An amazing care home and I am so grateful that there was a vacancy when my mother needed it.

How likely would you be to recommend St Raphael's? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother moved to St Raphael's in February 2015 with her Ahlzeimers & vascular dementia requiring 24 hour care. We chose this home for her because of the homely (& caring atmosphere, the wonderful staff & the expertise in the Mother's condition.

A year on and we are so glad that we chose this home. The care is fantastic - all the staff go that extra mile to look after & engage with all the residents. It is kept wonderfully clean, relatives are always welcome to visit and the homely atmosphere is fantastic.

The activities are thoroughly enjoyed by everyone - staff, residents & relatives - especially the musical ones & the Summer Garden Party & the Christmas lunch which was followed by entertainment.

I would have no hesitation in recommending this home. A**

How likely would you be to recommend St Raphael's? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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