St Mary's Care Home

St George's Retreat, Ditchling Common, Burgess Hill RH15 0SF

St Mary’s Care Home, situated in the scenic grounds of St George's Park, is a purpose-built and state of the art facility designed to achieve high levels of care for older people and adults with mobility issues.

Friends and family are made to feel welcome and are able to enjoy the nearby countryside with their loved ones, while the Sisters are always on hand to assist.

The Augustinian Sisters have a great depth of experience in providing traditional and pastoral care.

Group: Trustees Augustinian Community

Person in charge: Emma Monaghan (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Nursing Care Single from £977 (These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.)

Facilities & Services: Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Mary's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for St Mary's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for St Mary's Care Home is calculated as follows: ( (144 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.417 Points relating to the number of positive Reviews for St Mary's Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 St Mary's Care Home has a Review Score of 8.1 (8.131) from 16 Reviews


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mary's Care Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mary's Care Home

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Very welcoming environment. Attentive staff, very clean and tidy. Call button answered promptly and efficiently.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was a resident at St. Mary's for nearly 7 years. Throughout her time there I was always impressed by the care and attention served upon my mother by the staff. They seemed to know every detail of her needs and acted upon them with care and dignity.

The home was always very welcoming and visits were unrestricted. The home has had a recent makeover and is even nicer than before, always clean, tidy and fresh.

I highly recommend this home to anyone worried about moving a relative there. Have no fears, they will be well taken care of.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mum moved into St Mary's Care Home and is being looked after brilliantly as if she is their mum. She is cared for with dignity and always seems so happy and calm. The activities are terrific and mum is responding so well to the positive attitudes of all the staff. We are grateful she is in such a professional, kind and wonderful home.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   5 out of 5

We always find mum clean and fairly well dressed. She seems very content and smiles quite a bit and seems happy. Everywhere looks clean and people are always replacing towels and bringing her clothes which have been laundered. She is well fed and looking good. She obviously has bad circulation as her legs aren't looking good. She has 24-hour nursing care and it is very well run and the staff are caring and understand her needs.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My father is given excellent care and the staff have endless patience with him and the other residents of the care home. He could not be anywhere better.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

A beautifully situated EMI care home in the Sussex countryside in a peaceful setting surrounded by green fields. My brother and I chose this home for our father following a major stroke back in 2014 leaving him with dementia. Although he could be difficult at times the wonderful staff never failed in their superb care of him. We observed a good level of nursing and personal care which catered well for all Dad's needs until his death following a second stroke in March 2016. It was lovely that at the end of his life he could be nursed in such lovely surroundings by a team of such kind people, as he used to become very distressed in hospital. The family was also made to feel very welcome whenever we chose to visit or stay with Dad.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I cannot praise enough the care my father-in-law received at St Marys. The staff were so supportive & took much time & trouble to know who he was before dementia took hold. He had lovely & exceptional relationships with his carers & was treated with respect & dignity at all times. Nothing was too much trouble.

Sometimes it was hard to know how best to support him but the help of the staff was amazing. This also meant our children quickly got used to visiting and staff were very good at ensuring the children were not exposed to anything distressing. We feel this speaks volumes for the wonderful atmosphere created at St Marys.

In his final days, he was extremely ill and stayed in the home. He had loving and attentive pallative care and they were very happy for us be with him round the clock so we could walk his final journey with him. I would not hesitate in recommending this nursing home to anyone who would like their loved one to be cared for at the highest possible standards.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife, the resident is 73 years and has Vascular Dementia. She entered St Mary's in September last year. When I visit her she is always happy and well turned out. The bedrooms, common rooms and corridors are spacious and light creating a bright and cheerful ambience, staff are friendly and ever smiling making residents feel happy and safe. The varied and inclusive (open to relations) activities programme keeping residents occupied attentive thoroughly individual assistance.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have no problems at all. The staff are very cheerful and helpful to all.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   5 out of 5

St Mary's is a wonderful atmosphere for both residents and their visitors. The home is always clean with fresh flower around. The staff are friendly and I am always impressed with the care and patience shown to all the residents whatever their needs are. The home is peaceful and well run.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My wife has been a resident for fifteen and one and a half years. Over the years the care has improved significantly! I visit every other day. Overall I feel St Mary's is the very best in this area. All due to good management and generally all the staff are very pleasant and caring. Of course there is always room for improvement. Activities for some residents is sadly lacking. I understand there are plans to improve this (money?). Food is generally good.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

My mother has been at St Marys for two years. I visited at least ten homes but knew as soon as I had inspected the home it was the best I had seen. Luckily a place became available and mother moved in. I cannot fault the establishment and care given to her. She always praises the staff and in content and happy to be there.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has been at St Mary's for two years and seriously ill since October 2015. His care has been marvellous since he came here and he has been shown nothing but kindness, patience and excellent nursing and treated with respect and dignity. The food in the main dining room is delicious and varied, with a good choice of menu. My husbands soft diet is well presented and the staff never hurry him when feeding. He has been bed bound since October and regularly turned at two hour intervals. I have been given huge support by everyone here, especially when all times my husband is very ill. Even our little dog is made welcome by the staff and other residents!

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having viewed most of the nursing homes in the area, this home is one of the best, if not the best, because the home is purpose built and it is ideally suited to the needs of the residents. In addition the staff are knowledgeable, helpful, friendly and efficient. Nothing is too much trouble for them. The home is one of three identical homes, which are set in the extensive grounds and which provide the opportunity for residents to enjoy quiet peaceful surroundings.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been a resident her for almost four years. I am very satisfied with the general standard of care. The staff are generally very caring and attentive, the food is very good. The in-house hairdressing salon is a great asset, appreciated by my wife and all the other women here.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My husband has been a resident for one year, he has settled very well and we feel he is looked after very well, treated with care and respect. The staff are excellent, respectful, caring and a warm manner.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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