Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA

Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.

Group: Victoria Nursing Group Ltd

Person in charge: Eliza Toloza (Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Old Age

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 22

Rooms with ensuite WC: 22

Weekly Charges Guide: Nursing Care Single £750 – £1000 (These prices are only a guideline, please contact Victoria Chatsworth to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Victoria Chatsworth: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Victoria Chatsworth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for Victoria Chatsworth is calculated as follows: ( (46 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 89 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.182 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.4 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Victoria Chatsworth has a Review Score of 8.6 (8.620) from 8 Reviews


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Chatsworth?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Chatsworth

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Staff Member
    1
  • more

- Better information about what's going on would be helpful, especially in advance. (Verbally, as I can no longer see to read).
- I like chicken pieces, mashed potatoes and three vegetables to include sprouts and sliced carrot and broccoli. Don't like thin beans or baby carrots
- Otherwise, I like the room and the view
- Had problems with the mattress not being on the frame, but now fixed and very comfortable
- Especially enjoy the musician coming

How likely would you be to recommend Victoria Chatsworth? Likely

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Average Rating:   4 out of 5

Overall my mother has been happy at the home and as she has been there for over 5 years, they obviously know her well. Problem is that now she has dementia, it is difficult to believe what she says about life/everything. She won't join in activities unfortunately and could do with more mental stimulation - but that is her decision!

Apart from that, the food is good and I believe that the staff treat her well.

How likely would you be to recommend Victoria Chatsworth? Extremely Likely

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Average Rating:   4 out of 5

Nothing was too much trouble for the staff. Relatives were treated with the utmost care. When our son died, they were there for us and afterwards.

How likely would you be to recommend Victoria Chatsworth? Extremely Likely

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Average Rating:   5 out of 5

My mum was admitted to the Victoria Chatsworth at short notice. She was greeted and reassured by the staff. Every effort was made to encourage her to be social. Her room had a good view over the garden and it was spacious. We were encouraged to bring in personal items - pictures etc to make mum feel at home. Every effort was made to support mum and me! I will aways be grateful to the Victoria Chatsworth team.

How likely would you be to recommend Victoria Chatsworth? Likely

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Average Rating:   4.3 out of 5

Paul Burns, Managing Director at Victoria Chatsworth responded to this review on 04 May 2017:

I am so pleased that you were both happy.
Thank you.

Staff could not do enough to get me better and back home.

How likely would you be to recommend Victoria Chatsworth? Extremely Likely

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Average Rating:   5 out of 5

Paul Burns, Managing Director at Victoria Chatsworth responded to this review on 29 Mar 2017:

Your supportive comments are greatly appreciated.
Thank you.

This home is a very friendly and happy place to send your relatives and all the staff are very friendly and welcoming. I highly recommend the home to anyone, it is always clean and the residents are very happy and well looked after all the time.

How likely would you be to recommend Victoria Chatsworth? Extremely Likely

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Average Rating:   5 out of 5

Have found the staff to be friendly and helpful, especially since the begging of this year.

How likely would you be to recommend Victoria Chatsworth? Extremely Likely

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Average Rating:   4 out of 5

Mum appears to be satisfied with all of the care. She hasn't complained to me about her treatment. She is looked after by caring staff. Her appearance is good and obviously likes the food.

How likely would you be to recommend Victoria Chatsworth? Extremely Likely

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Average Rating:   4.3 out of 5

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