Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 123 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.
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Care Provided by Victoria Chartwell

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Contact Victoria Chartwell to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Victoria Chartwell to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (123)

9.6

Victoria Chartwell has a Review Score of 9.6 (9.556) out of 10, based on 43 reviews in the last 2 years.
Over all time Victoria Chartwell has 123 reviews.

Overall Experience
  • 87
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Date Published
  • 123
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  • 43
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Reviewer Connection to Victoria Chartwell
  • 31
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  • 9
  • 4
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  • 2
  • 2
  • 2
  • 1
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Total of 123, showing 1-20
Review from Gary C (Son of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would very much thank all the staff at Victoria Nursing Home for taking such good care of my mother. Both in their professional medical responsibilities and more importantly in the every day care looking after my mother.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for awarding us a 5-star review.
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Review from C G (Relative of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my Aunt who recently stayed following her hospital admission.


The interior of the home needs decorating / updating as it looks somewhat tired in some areas but that does not retract from what is most important...... The delivery of care.


The manager and staff are very

kind, supportive and deliver appropriate and effective care with dignity and respect; they also listened and acted in the best interest of my Aunt, liaising with the family, all health, allied health and social care representatives effectively and in a timely manner.


My aunt reported that the food was good and she put on some much needed weight which is so important for her health and wellbeing.


I would like to thank each and every one of the staff for their kindness and compassion.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your kind review and we agree about the interior needing updating and you should know that contractors have now commenced on a full refurbishment and extension of the home.
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Review from Helen S (Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a fabulous home with the most wonderful staff. From the very start, when I was still in the ambulance, I met so many nurses, carers and managers, all doing their best to reassure me and it worked. I feel so comfy here, almost to the point I don't wish to go home! I have been treated with dignity
and respect at all times. The food is well thought out and delivered hot when needed. Such a variety so well 5* from me!
Reply from Paul Burns, Director at Victoria Chartwell
So glad you feel you had a 5-star experience.Thank you.
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Review from M A (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the care home following several weeks recovering from a fractured hip.
His entire stay has been completely satisfactory from all aspects. The care we have received has been above expectations. The nurses, care staff & physios have all been kind, caring and proactive.
My husband's
general health, as well as his mobility, has improved immediately, and he's now ready and motivated to return home and resume his normal lifestyle. Thanks to all the staff for all the appointments for his onward care.
Reply from Paul Burns, Director at Victoria Chartwell
We much appreciate you awarding us a 5-star review.Thank you.
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Review from John G (Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been in the Victoria Chartwell for 4 weeks and my room is lovely and I must say the care I have had from all who work here are very friendly and always willing to help no matter your request. Many of the staff always smile when greeting you which makes your day a happier one, they listen
to you on your bad days and talk in a way to cheer you up. They are all very underrated group of people who deserve more.
Reply from Paul Burns, Director at Victoria Chartwell
It's wonderful to read how supported you feel and we much appreciate the feedback.
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Review from L P (Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall standard of care very good. Good food, staff friendly and helpful.
Reply from Paul Burns, Director at Victoria Chartwell
I am pleased that you were happy with the overall standard of care.Thank you.
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Review from Stephen D (Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving from the hospital I must say it's like chalk and cheese this place is absolutely amazing the staff are 5 stars friendly and very knowledgeable and kind
The food is 5 stars absolutely delicious
The management are kind communicative and friendly another 5 stars
The rehabilitation staff are
firm fair and very professional again another 5 stars
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your wonderfully positive 5-star review.
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Review from D H (Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very well attended to. Thanks!
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for taking the time to provide us with a great review.
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Review from L B (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy here as all staff well-trained and offer great care and commitment to the patients.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your very kind support.Much appreciated.
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Review from P S (Husband of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience of Victoria Chartwell were excellent. My wife's treatment and care were second to none. Communication between the family and all the staff was also was again first class. As a family, we were thoroughly satisfied with the care of my wife.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much and I am delighted you were so happy.
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Review from M R (Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care was excellent, staff checked everyday to ensure my rehab was going well. A very clean place to stay. Would happily recommend family and friends if ever they need a care home.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your very generous and kind review.
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Review from H B (Respite Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my short time here the nursing staff have been great and have really looked after.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for taking the time to provide your lovely review.
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Review from M R (Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Victoria Chartwell straight from hospital not knowing what to expect. I was very pleasantly surprised. The care and attention to detail was exemplary. The rooms were spacious and airy. The attention of the carers excellent and any queries/questions answered promptly. The food and choices of
it were plenty. No hesitation in recommending this establishment.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your lovely review.Much appreciated.
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Review from S H (Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found room 20 really small, also the lack of shelves to put anyhting, so water gets spilled frequently.
Reply from Paul Burns, Director at Victoria Chartwell
Very sorry that you had one of the smallest bedrooms but we do note your comments and will now seek to rearrange the room to make it easier to access water jugs and so on.We much appreciate the…read more
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Review from S D (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I arrived here the staff have looked after me very well. Everything I need is given to me quickly and courteously. Staff are available day and night and are always friendly and helpful. The home is clean and tidy and the rooms are adequately furnished.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your very kind review and I am delighted you feel well looked after.
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Review from David G (Respite Resident) assisted by family/friend published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was completely satisfed with my stay and do not have any recomendation for improvement.
Reply from Paul Burns, Director at Victoria Chartwell
We are delighted you were so happy and appreciate the 5-star review.
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Review from L W (Respite Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring, compassionate service that is provided with an understanding of the patient's needs at a difficult time in their life.
For myself, recovery was made possible at an early date because of consistent professional care by all the staff.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your lovely review and we are delighted we could help.
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Review from N S (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Chartwell is amazing. Everyone is so kind and caring, me and my family can't thank the staff enough for the care of my Mum. We would all highly recommend Victoria Chartwell and my Mum has enjoyed the care and fun she's had with all the staff. The food is fantastic (thank you to the chefs) and
the physio support is amazing. Can't thank you all enough for everyone's kindness, patience and care.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for awarding us a 5-star review.
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Review from J S (Mother of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Victoria Chartwell for rehabilitation, the care she got was amazing the staff are the kindest loveliest people I have ever met, we were worried how she would be in there but seriously she didn't want to come Home. She was kept busy with activities and sitting and chatting with staff and
other residents.
The physio team worked so well with her to get her strong and back home.
I can't thank everyone enough for the kindness you showed Mum and our family.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your 5-star review. Much appreciated.
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Review from M G (Respite Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful for everything you done for me. So much care and support.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for awarding us a 5-star review! Much appreciated.
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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Victoria Chartwell is calculated as follows: ( (314 Excellents x 5) + (143 Goods x 4) + (32 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 493 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Frequently Asked Questions about Victoria Chartwell

What types of Care is Victoria Chartwell registered for?

Older Person Care, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Chartwell have?

There are 22 Single Rooms.

What are the Facilities & Services at Victoria Chartwell?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Chartwell to the centre of Hove?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chartwell to verify any information. View our terms and conditions. Victoria Chartwell has an Enhanced Service - more info.