Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
Review Us
9.6 119 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.
Show Victoria Chartwell on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (119)

9.6

Victoria Chartwell has a Review Score of 9.6 (9.554) out of 10, based on 41 reviews in the last 2 years.
Over all time Victoria Chartwell has 119 reviews.

Overall Experience
  • 83
  • 35
  • 1
  • 0
  • 0
Date Published
  • 119
  • 11
  • 29
  • 41
  • 78
Reviewer Connection to Victoria Chartwell
  • 31
  • 29
  • 26
  • 8
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 119, showing 1-20
Review from John G (Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been in the Victoria Chartwell for 4 weeks and my room is lovely and I must say the care I have had from all who work here are very friendly and always willing to help no matter your request. Many of the staff always smile when greeting you which makes your day a happier one, they listen
to you on your bad days and talk in a way to cheer you up. They are all very underrated group of people who deserve more.
Reply from Paul Burns, Director at Victoria Chartwell

It's wonderful to read how supported you feel and we much appreciate the feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall standard of care very good. Good food, staff friendly and helpful.
Reply from Paul Burns, Director at Victoria Chartwell

I am pleased that you were happy with the overall standard of care.Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen D (Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving from the hospital I must say it's like chalk and cheese this place is absolutely amazing the staff are 5 stars friendly and very knowledgeable and kind
The food is 5 stars absolutely delicious
The management are kind communicative and friendly another 5 stars
The rehabilitation staff are
firm fair and very professional again another 5 stars
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your wonderfully positive 5-star review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very well attended to. Thanks!
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for taking the time to provide us with a great review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy here as all staff well-trained and offer great care and commitment to the patients.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind support.Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Husband of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience of Victoria Chartwell were excellent. My wife's treatment and care were second to none. Communication between the family and all the staff was also was again first class. As a family, we were thoroughly satisfied with the care of my wife.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much and I am delighted you were so happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care was excellent, staff checked everyday to ensure my rehab was going well. A very clean place to stay. Would happily recommend family and friends if ever they need a care home.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very generous and kind review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Respite Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my short time here the nursing staff have been great and have really looked after.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for taking the time to provide your lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Victoria Chartwell straight from hospital not knowing what to expect. I was very pleasantly surprised. The care and attention to detail was exemplary. The rooms were spacious and airy. The attention of the carers excellent and any queries/questions answered promptly. The food and choices of
it were plenty. No hesitation in recommending this establishment.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your lovely review.Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found room 20 really small, also the lack of shelves to put anyhting, so water gets spilled frequently.
Reply from Paul Burns, Director at Victoria Chartwell

Very sorry that you had one of the smallest bedrooms but we do note your comments and will now seek to rearrange the room to make it easier to access water jugs and so on.We much appreciate the feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I arrived here the staff have looked after me very well. Everything I need is given to me quickly and courteously. Staff are available day and night and are always friendly and helpful. The home is clean and tidy and the rooms are adequately furnished.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your very kind review and I am delighted you feel well looked after.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David G (Respite Resident) assisted by family/friend published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was completely satisfed with my stay and do not have any recomendation for improvement.
Reply from Paul Burns, Director at Victoria Chartwell

We are delighted you were so happy and appreciate the 5-star review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Respite Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring, compassionate service that is provided with an understanding of the patient's needs at a difficult time in their life.
For myself, recovery was made possible at an early date because of consistent professional care by all the staff.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your lovely review and we are delighted we could help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Chartwell is amazing. Everyone is so kind and caring, me and my family can't thank the staff enough for the care of my Mum. We would all highly recommend Victoria Chartwell and my Mum has enjoyed the care and fun she's had with all the staff. The food is fantastic (thank you to the chefs) and
the physio support is amazing. Can't thank you all enough for everyone's kindness, patience and care.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for awarding us a 5-star review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Mother of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Victoria Chartwell for rehabilitation, the care she got was amazing the staff are the kindest loveliest people I have ever met, we were worried how she would be in there but seriously she didn't want to come Home. She was kept busy with activities and sitting and chatting with staff and
other residents.
The physio team worked so well with her to get her strong and back home.
I can't thank everyone enough for the kindness you showed Mum and our family.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your 5-star review. Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Respite Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful for everything you done for me. So much care and support.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for awarding us a 5-star review! Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father was a resident from 14th Nov 2024 to date for rehabilitation after falling over on a public road and fracturing his neck and wrist. The service of the staff at Chartwell has been amazing and I cannot express how well my Father is being looked after. The staff are very kind, polite and professional.
So pleased my Father was taken care of at this nursing home.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your wonderful words of support. Very kind.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James B (Respite Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my stay here very satisfactory and would recommend this care home to anyone.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you very much for your kind support. Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kirsty O (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's been a resident here since having several foods and was referred by the hospital. I can't compliment the staff here enough, every single one of them is genuinely interested in each resident and spends time chatting and I can confirm the care here has been taken is not just in his room. He constantly
enjoys the food, enjoys the conversation with all his nurses and carers and the fabulous place.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your wonderful review. Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen S (Sister of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, aged 71, was a resident at Victoria Chartwell for four months after receiving a terminal diagnosis at the Royal Sussex. During these months, until his death, he was looked after very well by the nursing and care staff who treated him with kindness and dignity. The staff invariably sought
to cheer him up if he was down and he always spoke of how well he was treated by them. A special mention should be made of the chef as my brother loved the food which is made in the Home's kitchen. If he wasn't feeling very well the chef came to his room and suggested something light to eat and made it specially for him.
The last days of my brother's life were difficult for him and his family, but the nursing and care staff were so kind to all of us and made the whole situation bearable. Thank you to the manager and your wonderful staff. We'll never forget you.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very touching and kind review. We are terribly sorry for your loss but delighted that we could help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.554 for Victoria Chartwell is calculated as follows: ( (297 Excellents x 5) + (142 Goods x 4) + (28 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 471 Ratings = 4.554
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Frequently Asked Questions about Victoria Chartwell

What types of Care is Victoria Chartwell registered for?

Older Person Care, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Chartwell have?

There are 22 Single Rooms.

What are the Facilities & Services at Victoria Chartwell?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Chartwell to the centre of Hove?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chartwell to verify any information. View our terms and conditions. Victoria Chartwell has an Enhanced Service - more info.