Downlands Park Care Home, Haywards Heath, West Sussex
Downlands Park Care Home, Haywards Heath, West Sussex
Downlands Park Care Home, Haywards Heath, West Sussex

Downlands Park offers professional and personalised care, including nursing care, palliative care, convalescence and respite care. The home also offers care for individuals who are living with Parkinson’s disease.

Located close to several National Trust gardens, residents enjoy scenic surroundings within a pleasant property that retains the charm of a private house while having been renovated to suit people with care needs. Residents may bring small pets into the home.

Good health and nutrition is supported by a menu of food that suits dietary needs and tastes, all freshly sourced and with versatile dining and snack options throughout the day and night.

There are many activities, special events and seasonal occasions for further interest.

Group: Bupa Care Homes

Person in charge: Kirsty Hardy (Acting Home Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Malay, Polish

Single Rooms: 36

Shared Rooms: 2

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Downlands Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Downlands Park Care Home has a Review Score of 9.5 (9.519)

The Review Score of 9.5 (maximum of 10) for Downlands Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Downlands Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.519 for Downlands Park Care Home is calculated as follows: ( (95 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 156 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Downlands Park Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Downlands Park Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Downlands Park Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The care home feels really homely and the staff have been so kind and helpful. We are very pleased with the communication with the home and have had no misunderstandings in the last year.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administrator at Downlands Park Care Home responded to this review on 26 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I received excellent care and support from a staff team who were dedicated to my care. The home is due to move later this year so the premises are a little tired. The food was OK and the chef and his team worked very well together.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administator at Downlands Park Care Home responded to this review on 04 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I could not have had a better care anywhere. All staff were friendly and helpful, nothing was too much trouble to them. The room was small but was the only one available and it was not as small as I had expected, warm and comfortable. I hope that healthwise, I do not have to go back into a home, but if I had to, I would not hesitate to go back to Downlands.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Downlands Park Care Home responded to this review on 26 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that you were happy with your stay at Downlands Park, the care you received there and their staff. The Bupa Customer Care Team.

Very pleased with the whole experience of Downlands from the initial decision to look at Mum staying here to the overall care, respect and dignity she has received. Liked the open door policy and felt is was a well selected and well-managed team.

How likely would you be to recommend Downlands Park Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Downlands Park Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased to hear that you are happy with Downlands Park, their staff, and the care your Mum is receiving. The Bupa Customer Care Team.

Downlands Park is a very caring home. All the care staff are excellent and take care of the residents so well.
Their meals are excellent, well presented and appetising.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Downlands Park Care Home responded to this review on 04 Apr 2017:

Thank you for your lovely review, we will pass on your comments to the home manager. I am so pleased that you would recommend Downlands Park Care Home. The Bupa Customer Care Team.

My mother has been in this care home for almost 7 years. She has always been looked after with the best of care and despite her ongoing infirmity, has continued to be well provided for.
The staff have always shown the greatest respect for her dignity and when she passed away recently, they showed the same respect and care for us.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Downlands Park Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

We are delighted with the professional approach that Downlands Park Care Home offers and the level of care and respect they have for my mother.
We have seen a great improvement of my mother's well being since she moved to the care home and we thank all the staff for their continued support.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Downlands Park Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mother's every need is attended to in a sympathetic, kind and compassionate way.
Downlands is managed very professionally and all the staff are approachable and polite.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Downlands Park Care Home responded to this review on 04 Apr 2017:

Thank you for your lovely review. I am so pleased that you are impressed with Downlands Park and the care they are providing your Mother. I will pass on your kind comments to the manager of the home. The Bupa Customer Care Team.

Our friend chose to move to Downlands Park because she had often spent time there over the years. She has settle din and recognises that she is now properly cared for. She is happy with the range of facilities, including the lounges and the activities room. We believe that she enjoys the latter and makes full use of it. The staff, management, admin and nursing/care staffdso an excellent job.

How likely would you be to recommend Downlands Park Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Downlands Park Care Home responded to this review on 04 Apr 2017:

Thank you for your lovely review. I am so pleased that your friend settled in well and is receiving the care and support that she needs. We appreciate your feedback so much. The Bupa Customer Care Team.

The nursing care is excellent and the staff are very attentive and caring to my father, everyone always calls him by his name.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Downlands Park Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am pleased that you are impressed with the staff at Downlands Park. The Bupa Customer Care Team.

My mother died at the home in early September. I want to put on record that she was looked after extremely well by a very caring staff who were attentive to her situation. She passed away peacefully and in no pain. The staff did their best to ensure she was never in need of food or fluid. Towards the end, she was unable to communicate with the world but I believe her needs were interpreted properly, sensitively and completely.

When my mother moved into the home some years ago she was still pretty compos mentis, but physically frail. Over the years her dementia developed and eventually became very advanced, however, the staff ensured they changed their approach to her as time went by.

Whilst she was able to communicate she enjoyed the various activities put on by the home, especially the group crosswords and films. The chef was always able to provide a suitable meal, whatever her state.

I would recommend this home for their careful handling of my mother's changing needs.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Downlands Park Care Home responded to this review on 06 Nov 2016:

Thank you for your review, and may I take this opportunity to offer my condolences. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My review is that the care home was, I thought, near perfect, when I needed care and attention, I got it. It started from the lady in charge through to all the staff that I came into contact with. I wouldn't hesitate ever to go back for care and attention.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Downlands Park Care Home responded to this review on 07 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I was given the option of one of three nursing homes where my wife could spend her final weeks fighting incurable cancer. Downlands Park was one of the three choices, and I immediately selected them to care for my wife. My sister had stayed at Downlands approximately 6 years ago, and could not have enjoyed better surroundings or more caring staff, and the situation remains the same today. Sadly my wife passed away after only one month, but that month was spent with very compassionate people.

How likely would you be to recommend Downlands Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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