Horncastle House

Plawhatch Lane, Sharpethorne, East Grinstead RH19 4JH

Horncastle House, East Grinstead, West Sussex
Horncastle House, East Grinstead, West Sussex
Horncastle House, East Grinstead, West Sussex

Horncastle House is a magnificent Elizabethan style country house located four miles from East Grinstead, West Sussex in an elevated position with stunning views to the South Downs.

The friendly and homely atmosphere at Horncastle House ensures all service users are able to continue their lifestyle with personal privacy and dignity whilst still providing the necessary care and support required.

This home provides many services which include: nursing for older people, nursing care for people with dementia or Alzheimer’s and also specialist facilities for respite care, short and long-term care, post-operative care with rehabilitation and physiotherapy. They also provide dedicated facilities for adults with physical disabilities.

A friendly team look forward to welcoming you to Horncastle House.

Group: Sussex Healthcare

Person in charge: Agnes Valdez (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 41

Shared Rooms: 1

Rooms with ensuite WC: 34

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Horncastle House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Horncastle House has a Review Score of 9.7 (9.694)

The Review Score of 9.7 (maximum of 10) for Horncastle House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Horncastle House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Horncastle House is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Horncastle House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Horncastle House?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Horncastle House

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The staff are very friendly and polite to residents and visitors. The home is clean and tidy. The home has a good range of activities for the residents and the activity coordinators are very supportive to the residents.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Horncastle House has proved to be an excellent choice for my mother. The staff are welcoming, professional and communication is good. The building is attractive, clean and bright and the grounds are beautiful. There is a good variety of activities and entertainment for the service users. The rooms are well appointed and most have lovely views. Since being at Horncastle House, my mother has been treated with kindness and dignity.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The managers and staff at Horncastle House are excellent. They are patient, sympathetic and supportive and the facilities are very good, the food is far superior to what I would expect.

The setting is tranquil, beautiful and I love the fresh flowers on every dining room window ledge.

I could not ask for a better place for my mum to be living at this time of her life.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sussex Healthcare Homes have looked after my Aunt in 2008, my mother 2015-2016 and my father 2015 until the present time. I have found the care, dedication, compassion when my Aunt and mother passed away of the highest level. The care my father receives is of a very high level. He is quite confused and often cross and can be very rude but staff are excellent. Food is very good. My father is fussy but they ask and cook accordingly.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is victorian in style in extensive grounds with views over the downs. Inside it is very spacious with excellent facilities. The management are very professional, kind, polite, loving and caring. Nothing is too much trouble and they always have time to talk about any concerns. The staff are always friendly and take excellent care of all residents treating them with love, care and dignity. There is always activities for residents and regular entertainers.
Everything possible is done for the health and happiness of the residents. The care given exceeded my expectations and I would not hesitate in recommending the home to others.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident here for three years now. She was previously in two other care homes, where she was not happy and not getting enough mental stimulation and interaction. She has been far more settled here. As a family, we saw a great change within weeks and put it down to the amazing staff who work here. They treat her with dignity and respect from the managers to the whole umbrella of staff. Doing a fantastic job!!

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

All residents are given respect and care. The staff and management are of the highest calibre. One would have no doubts or concerns that the residents are not cared for to the highest standard at all times. The garden and grounds are also of great value. The kitchen is attended by a professional chef and his assistant. Any concerns are dealt with immediately and efficiently. Thanking all the staff.The management is top class and is reflected down.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been a resident in Horncastle House since April 2016. The care he has received has been exemplary. The staff at all levels have been kind and treated my husband and myself with great respect.
I can honestly say that there is no fault that I can see in any respect. Thanks to everyone management and staff.

How likely would you be to recommend Horncastle House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of the care for my mother has been very good. The staff treat the residents well and medical care has been proactive with opportunities to discuss care with the GP when necessary.
I have always been contacted quickly if any concerns arose. The activity programme is excellent, so much better than two other nursing homes my mother was in. My mother particularly enjoys the weekly group physiotherapy exercises

How likely would you be to recommend Horncastle House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

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Care Home Idol 2016

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