Westhampnett House Nursing Home

The care that both my parents received was excellent. Always treated with kindness & dignity. The staff were so helpful & really care about the residents. The management are lovely & helpful, nothing is to much trouble & explained things well. The carers really do an excellent job with their residents.

My mother-in-law was a resident at Westhampnett for approximately two years, following a prolonged stay in hospital. Her mental capacity diminished quite considerably while in hospital, so we didn't know what to expect when she was moved to Westhampnett House Nursing Home. The team settled her in quickly and always made sure that she was clean, well groomed and comfortable. Having dementia she wasn't always easy (each day was different in her moods) but she was always treated with care, dignity and patience - and with much humour! She also had no mobility and towards the end of her life (almost 101 years old) she needed a great deal of care with everything, including eating. We can't thank all the staff involved in her care enough and especially the management team who were constantly reassuring. They gave her a wonderful party for her 100th birthday, which she probably wasn't aware of but seemed to enjoy the fuss!

Mum was only here for a week. But was looked after with passion, kindness, respect, patience, by everyone, management, nursing staff, kitchen staff, cleaners and maintenance, as was I on every visit.

I highly recommend the nursing home to future residents and their families

Very helpful staff. Home is a bit dated needed new carpets as some are worn and could be trip hazard. Kitchen staff are excellent, and if there is nothing on the menu they are happy to give an alternative. Some patients need a lot of care and staff cope with it very well. Forgive me as I may have got this wrong but I don't like to be in nightwear at 7pm and they like TV off at 10pm. At first I had a man wash and dress me and I wanted a woman do it so now it is done by a woman. Also it could do with another socket in the room.

On all accounts visits so far my wife and I have been treated (without exception) by all the members of staff with a smile and offers of help (as my wife is disabled) and also offered refreshments. We are also impressed with the care and consideration that the staff are giving to our son. In the short time he has been in the home they have got to know him very well and have been encouraging him to improve his health and wellbeing.

Lovely. They still Continue to give the upmost care and attention to my father.

Westhampnett House is old but very good and I would recommend it as a great nursing home

Mum had been a resident for only 1 year before she sadly passed away in October. During her time at Westhampnett House, all the staff treated her with dignity and respect, and catered for her every demanding needs. The staff, from the manager to the cleaners, were always courteous, thoughtful and kind to mum. I was always informed of any change in my mother's health, and made very welcome when I visited her. Nothing was ever too much trouble for them and I would wholeheartedly recommend this Nursing Home.

My Mother has been a resident for nearly eight years. She sadly passed away in May in her room at the home with her own pictures and belongings around her. Mum suffered from dementia and also needed nursing care. Mum has been treated as a part of the Westhampnett family by the whole team from the Manager (who Mum adored) and the senior nursing staff, to the cleaners, caterers and helpers, without exception. It takes a certain type of person to do this job and the Westhampnett team are the right people. Their kindness to Mum and to the family has been unfailing, we have been informed whenever her health changed and we have had total confidence in their professionalism to deal with whatever situation should arise. I highly recommend Westhampnett House Nursing Home.

An amazing nursing home. Very friendly staff. Excellent and respectful care. Lovely food. Our dad was only there for 4 weeks before passing away. Outstanding end of care life for both our dad and also to the family and friends. Would recommend 100%.

Mum has been well looked after and cared for. She is very happy and so are we. All of the staff are welcoming and caring. Generally the facilities are adequate but the building, windows etc. i.e. heating could be updated. The new events manager is excellent.

My brother has been in this nursing home now for a number of years. His care has been exemplary, particularly now as he is bed-bound. Visitors are encouraged as were his trips out when he was more mobile. He mostly feels content and is secure in the knowledge that he knows and is well-known amongst the management staff.

Although the building itself is old, it is well-kept and in good condition.

Certainly Westhampnett House lives up to its already good reputation and I recommend it highly.

What a dump! Our mum was only here for a few weeks before she moved to a lovely nursing home. Mum was given the same meal for lunch and evening for eight days! Her teeth were never cleaned. Her bed sheets were often dirty having been top to toe after Mum had spilt her tea on them. One day her sheets were badly torn. Mum's fingernails were cut by staff so short they were bleeding. Prescription medication was left on Mum's chest of drawers. Carpets are badly fitted and were lifting in many areas causing a trip hazard. Blankets were laid on the floors often, causing another trip hazard. No activities or staff interaction. I could go on. I have many photos.

Overall excellent care, all staff treated my sister with dignity and respect during the last two months of her life. I, as a visitor, was always welcomed with a smile and made welcome. All staff were polite and helpful. The areas I saw at Westhampnett House were always clean and tidy. The home was warm. I am very thankful my sister spent her end day there.

My mother was so looked after in her 5/6 weeks in Westhampnett House. The final week being end-of-life care. Nurses and carers were always attentive and caring for mum and we, her family as visitors were always supplied with drinks and whatever we needed. All questions were answered fully.

Mum has received the most care and love we could ever have wished for. The leadership team have been attentive to all her needs and supported us with advice and care, making us always feel welcome and cared for as if we were residents too! They cared for Mum with a very strong, happy, positive and friendly team, as if she were the only resident. Going above and beyond, including accompanying her to go and play bridge with her local group and accommodating all tea and cake for her bridge friends each Friday afternoon.

My mum was taken care of with amazing respect and kindness. The management and staff were attentive, professional and treated Mum like a person rather than an old lady. She kept her dignity for the year she was in the home.