The Cambridge Care Home, Cambridge, Cambridgeshire
The Cambridge Care Home, Cambridge, Cambridgeshire
The Cambridge Care Home, Cambridge, Cambridgeshire

The Cambridge has been purpose-built to provide person-centred care including nursing dementia care, as well as respite and palliative care. Care is also provided for those living with Huntington's.

The centre has modern care technology that includes electric profiling beds, while residents are encouraged to personalise their bedrooms. Residents can enjoy the large secure landscaped gardens that surround the home as well as a relaxing and peaceful sensory garden and a greenhouse.

Food requirements are discussed on arrival with the chef who prepares meals using fresh and local produce, with homemade cakes made to celebrate birthdays.

Residents have the opportunity to participate in a wide range of activities, such as sherry mornings, discussion groups and sing-alongs, with many visiting entertainers adding to life at the home. Trips and outings are a regular occurrence and friends and family are welcome to attend.

Group: HC-One

Person in charge: Elizabeth Addae (General Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Dutch, Polish

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Cambridge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 The Cambridge Care Home has a Review Score of 8.9 (8.893)

The Review Score of 8.9 (maximum of 10) for The Cambridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Cambridge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.504 for The Cambridge Care Home is calculated as follows: ( (77 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 129 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.389 Points relating to the number of positive Reviews for The Cambridge Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 7 Reviews ÷ 18 Target = 0.389

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Cambridge Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Cambridge Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1
  • more

The home is lovely but could be cleaner in some places. Not very happy about things going missing in resident's room. i.e. A watch is missing for a long time and no one seems to know where it is, plus shoes go missing.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Clare Sheehan, Care Advisor at The Cambridge Care Home responded to this review on 19 Feb 2018:

Thank you for your kind feedback about the Home. I am sorry to hear that you are unhappy about a number of issues. I understand that the missing watch has now been found and you have seen and confirmed this with staff. I am reliably informed that the shoes have also been found. I have raised your concern with the housekeeping team regarding cleanliness and we will be monitoring this closely. Please be assured that we will do our utmost to maintain a better level of cleanliness in the future.

My mother has been a resident at this care home for only a few weeks, it was only ever meant to be short term whilst awaiting a bed in another care home. She has settled in so well and been made to feel so comfortable, she no longer wants to move to the other home! In my opinion, this care home is run by kindly staff who truly care, my mother couldn't be happier!

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer services administrator at The Cambridge Care Home responded to this review on 07 Nov 2017:

Thank you for your review. I'm so glad to hear that your Mum has settled in well and is happy in our care. It is always nice to hear kind words about our staff and how much they care for the residents in their care.

After all the bad words you hear about care homes in the UK, this home is absolutely the reverse. My mother was very fortunate to pass the final months of her life in such a clean, sunny and caring place. The staff are absolutely first class, genuinely friendly, kindly and wonderful. Can't recommend them enough. Our thanks to all of you.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at The Cambridge Care Home responded to this review on 09 Oct 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear your kind words about our staff, I'm so glad that your mother was well cared for in her final months. I will pass your lovely comments onto the home manager for you.

The care and attention given to Mum's needs are second to none meaning every day Mum, who has severe dementia, has a great quality of life, is always clean and tidy and well looked after. Because of 1:1 care staffing levels she is not a risk to herself or others. Brilliant. Thank you.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administator at The Cambridge Care Home responded to this review on 03 Aug 2017:

Thank you for your review. I'm so pleased to hear that your mum is so well looked after, this must give you peace of mind when you are not there to know that she is not at risk.

What a wonderful care home. I helped with a fund raising event for my friend's dad who is in this home and I was amazed at how lovely all the staff were. Very helpful, very caring and loving. Home is very clean and tidy. I would certainly recommend this home to family and friends. Well done to everybody.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at The Cambridge Care Home responded to this review on 03 Aug 2017:

Thank you for your review. It is so nice to hear the lovely comments about our staff and home. Keep up the fund raising.

Lovely caring staff providing a wonderful service and are for residents and relatives in a well-run home.
I visit most days and I am able to liaise with the staff regarding my father's care especially that he does not communicate in English anymore. Keep up the good work,

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at The Cambridge Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we appreciate your feedback. I am pleased that you are happy with The Cambridge and their staff. I will share your comments with the home's manager. The Bupa Customer Care Team.

All staff are most helpful and kind to both residents and family members. Visitors are always welcomed and encouraged to be involved. I feel my mother is in safe and secure hands.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Emily Wilson, Customer Service Administrator at The Cambridge Care Home responded to this review on 04 Apr 2017:

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience with The Cambridge and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home is modern and clean. I cannot recommend this care home highly enough, the staff are so lovely. My mother who is 98 years young has settled in exceptionally well due to their love and amazing care.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Cambridge Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I found great comfort in the holistic approach the Cambridge Care Home has to end of life care when my mother passed away. The staff were very supportive and caring at a difficult time in my life and their efforts were much appreciated.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Cambridge Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

We find on visiting my aunt that we are unable to find anyone to talk to about my aunt as to how she is and what she may need etc. It would be nice to have a name of someone that we can approach. Also, we are not sure on your policy on making sure she has a bath, who is responsible for washing of clothes etc as she doesn't know what to do. Also, as we do not live locally what is the policy regarding opticians, chiropody etc.

How likely would you be to recommend The Cambridge Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at The Cambridge Care Home responded to this review on 25 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

I am based in South Africa, and it is very comforting to know that my father is receiving the care and attention befitting a man of 92. The staff treat him with dignity and respect and have no hesitation in contacting me by telephone or e-mail if there is a problem.

How likely would you be to recommend The Cambridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Cambridge Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Cambridge Care Home