The Elms Care Home

2 Arnolds Lane, Whittlesey, Peterborough PE7 1QD

The Elms offers tailored care packages in a welcoming and homely setting, including general nursing and residential care, convalescence and palliative care. Carers are also experienced in the challenges of stroke care.

Situated in a peaceful area of Whittlesey, the former private home has been extensively modernised to provide a high standard of accommodation while retaining some of its original charm and character. The home welcomes personal items and staff monitor well-being with the help of a 24-hour call system.

Food preferences are discussed on arrival and there are numerous hot and cold options to choose from each day. Meals can be enjoyed overlooking the courtyard garden or in the privacy of members’ own rooms.

A wide range of activities are included to make for a satisfying daily lifestyle, examples are gardening, arts and crafts, flower arranging, and themed monthly events.

Group: HC-One

Person in charge: Katie Coulson (Home Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 37

Rooms with ensuite WC: 25

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Elms Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for The Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for The Elms Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.219 for The Elms Care Home is calculated as follows: ( (69 Excellents x 5) + (125 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.219

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Elms Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 18 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 The Elms Care Home has a Review Score of 9.2 (9.219) from 18 Reviews


Average Ratings

  • Excellent
    5
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Elms Care Home?

  • Extremely LIKELY
    11
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Elms Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My wife has only been here a short while but everyone is so kind.

I think she will be well looked after.

How likely would you be to recommend The Elms Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The only reason the care/support was slightly marked down was because we felt the carers, although first class, were slightly understaffed which meant patients had to wait slightly longer than was appropriate.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Clare Sheehan, Careline Advisor at The Elms Care Home responded to this review on 15 May 2018:

Thank you for your kind comment as to finding the Carers first class which is very much appreciated. Staffing levels are constantly kept under review as the needs of Residents change but we always encourage relatives to speak to a member of the management team if they have any specific concerns, as feedback is welcomed at any time.

Mum has only been a resident for 1 month. On arrival, she was greeted by friendly staff and made comfortable in her new surroundings. She is being well looked after and is beginning to get to know the staff. I have had a couple of meetings with the home manager and nurse which have been very helpful. I feel quite confident they understand mum's needs and interests. It is still early days but I am happy with the care and support provided.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   4 out of 5

My friend continues to be well cared for in The Elms. The staff are always friendly and helpful.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The general care is very good and staff excellent, however, the only concerns I have is that when the toilet is required and buzzer pressed sometimes there is a lengthy wait before taken to the bathroom and catheters need to be regularly checked and emptied when necessary.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Clare Sheehan, Care Advisor at The Elms Care Home responded to this review on 05 Apr 2018:

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very grateful for the kind comments regarding the staff and that you find the care very good. We always keep staffing under review to ensure we can maintain high standards of care and have recently re-positioned a carer to respond more effectively to assist Residents with toilet requests. We feel this improves our delivery of kind care to all our Residents.

Generally, my father-in-law is very well looked after. He is usually happy when he is the centre of attention. He likes to talk to people.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   3.8 out of 5

Friendly and helpful staff, our friend is always smartly dressed and appears quite happy.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   3.8 out of 5

My cousin has been in the care of this home for 5 months. We feel the care and attention she has received has definitely improved her quality of life. I always find the staff on hand to speak to and find them always aware of anything that needs discussing.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Staff are very friendly, will explain anything we need to know. The residents always seem happy mum seems to like it at The Elms Care Home which pleases us no end.

If mum is happy then we are too.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   4.7 out of 5

Staff are caring and do everything to make my stay comfortable.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Staff very friendly and helpful. Always pleasant to visit.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My experience with The Elms is that it has a homely feel, and have found the staff to be friendly, helpful, caring and take a genuine interest in the residents, I have also developed a good working relationship with the home manager who is approachable for help and advice and to sort out problems in an efficient, professional manner.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   4.2 out of 5

My mum has been at The Elms since July '17. After a settling in period she now seems very settled and contented. She has greatly improved since her stroke 8 months ago. She joins in activities and the staff are lovely with her. We have now decided to bring my father-in-law to The Elms too.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Mum seems to have settled in quite well her mobility has improved considerably since being here. She likes the staff and feels they are very helpful when she needs anything. She feels safer here than she did in her previous place of residence.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   4.4 out of 5

My mum is well looked after, everyone is trying to do their best to make sure residents are looked after and happy with lots of entertainment meals out and trips.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4 out of 5

I and my brothers and sisters would like to thank you so very much for looking after dad when he was in your care for about 7 weeks. You all have always been so kind and could not have done more for dad. Very sad that he has passed away today. I would love to come and see you all from time to time. Keep up the good work. Your kindness will never be forgotten.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff and management have been as helpful as they can with limited staff.

How likely would you be to recommend The Elms Care Home? Likely

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Average Rating:   3.2 out of 5

Emily Wilson, Customer Service Administrator at The Elms Care Home responded to this review on 18 Jul 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

I find the staff very good and caring.

How likely would you be to recommend The Elms Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at The Elms Care Home responded to this review on 26 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Katie

Katie Coulson

Job Title: Home Manager

Description:

Katie is a Registered Home Manager with many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.

Having worked at The Elms for a number of years, Katie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at The Elms.

When asked what she enjoys most about her role, Katie said:

“The best part of my job is having time to sit down and talk to Residents, which enables us to provide them with the best possible care.”

Outside of work, Katie likes to stay active and can often be found running within her community and at her local gym.

If you would like to find out more information about The Elms, Katie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

T 01733 202421
W hc-one.co.uk
E theelms.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Elms Care Home