Bury Road, Ramsey, Huntingdon PE26 1NA
The Red House offers a wide range of individualised residential care plans to the elderly and to the young and physically disabled. Care is available for short or long term stays and includes nursing and palliative care, as well as care and support to people living with dementia, Parkinson's and Huntington's disease.
With full lift access and an easily accessible garden the home is suitable for residents with differing levels of mobility. All bedrooms have ensuite facilities and a 24 hour call system and some of the bedrooms can accommodate two people. Comfortable communal areas provide the ideal setting to relax or socialise with friends and family.
A wide variety of nutritious meals are served, all prepared with only fresh ingredients and all dietary tastes and preferences are discussed on arrival. Residents can choose to eat in the dining room or in the privacy of their own room if preferred.
The wide range of activities includes painting, cookery and relaxation sessions, and local entertainers and musicians are frequent visitors. Trips to places of interest also feature regularly on the activities’ calendar of events.
Group: Bupa Care Homes
Person in charge: Keith Ware (General Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Languages Spoken by Staff (other than English): German, Polish, Russian, Slovak, Tagalog
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Red House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Red House Care Home has a Review Score of 7.7 (7.719)
The Review Score of 7.7 (maximum of 10) for The Red House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Red House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.636 for The Red House Care Home is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.083 Points relating to the number of positive Reviews for The Red House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Red House Care Home?
Reviewer Connection to The Red House Care Home
Submitted from a Website Submission by Hilary B on Saturday 7 January 2017. Relates to November 2016.
Mum has been resident since 2004 moving from residential to full nursing. None of her family live locally so we depend on the care home staff as between family members she is visited fortnightly. She has always been content and we see from her demeanour when we visit that she trusts the staff feels comfortable in their presence and has a lot of laughs as they care for her.
She has been very ill and in hospital several times recently. When there she is desperate to get home to her carers who she obviously prefers to the hospital care (that is familiarity, not poor hospital care) and to the company of her family.
Each time she has been to hospital, they have commented on how good her skin is for someone who is bed bound and lies in an awkward position.
I find the staff friendly, they keep me informed of Mums health and mood and I am able to talk frankly with them about the most appropriate care for her at this stage of her life.
How likely would you be to recommend The Red House Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Don't Know
Rose Pickering, Customer Service Administrator at The Red House Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
There are currently no Care Home Idol entrants who have performed at The Red House Care Home