Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.5 153 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!
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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (153)

9.5

Amberley Hall Care Home has a Review Score of 9.5 (9.468) out of 10, based on 42 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 153 reviews.

Overall Experience
  • 102
  • 41
  • 7
  • 2
  • 1
Date Published
  • 153
  • 23
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  • 42
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 23
  • 21
  • 17
  • 12
  • 12
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 153, showing 61-80
Review from Sharon E (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit, the first impressions are entering a lovely, friendly, warm environment, always clean. The staff are amazing and always on hand to help. When we visit it feels very homely and comfortable and relaxed. The nursing staff are brilliant, any questions are answered no matter how busy they
are. Always give you time and this is really important.
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Review from Jean B (Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love them all. They are good to me. They make me laugh. All in all, everything is good.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your review, we are very pleased to hear you are enjoying your time with us. It's always a pleasure to hear such positive feedback about our team.
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Review from Bev S (Private Carer of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The person I support spent two weeks at Amberley hall whilst I was on holiday.
On returning to pick him up, it was a joy to see how well he looked. There was an obvious good relationship with all the staff and it was clear he had been well looked after. Will definitely be returning when a spell of
respite is needed again as it's comforting to know he is happy and safe at Amberley.
Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your lovely review. It is always so wonderful for our team to hear our success stories. We look forward to having your client stay with us again soon.
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Review from Louise S (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a crisis with Mum's living arrangements and after viewing other options I found the Amberley Team. Chaos turned quickly into the calm, honest, and professional support we needed to move to the next stage. The home is bright and clean with tea and biscuits on top to ease the nerves. The dreaded
'moving in' day was handled wonderfully and facilitated by the trust Mum quickly developed in the home manager who is a truly exceptional person. One of the hardest decisions I have ever made was made as easy as it can be by the Amberley Team. Thank you!
Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your review, Amberley are always striving to be the best support that our residents and relatives need. We are very pleased to hear that we could have been a help at this time and will…read more
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Review from Joan V (Wife of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband can't see very much at all and his hearing is very poor without his hearing aids. When visiting him I noticed one hearing aid was sticking out so I removed it and saw that it was in the wrong ear and I think the tubes had been adjusted to make it fit so I tried to put them in the right ears
but couldn't do it so we left them out. To begin with, I thought he wasn't being taken to the dining room because it was easier not to, but I understand now that it was because he didn't want to go and wanted to stay in his room. He was therefore not very happy and was glad to come home.
Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home
We are sorry to hear that not every part of your husband's experience went to plan. We take on board your comments and will work together with our team to provide a better outcome going forward.
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Review from Helen S (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Mum's dementia means she no longer knows who I am, I still enjoy my visits to her when I can get to Amberley Hall. I live in Devon and rely on being able to telephone to see how she is. Although I don't speak to Mum (she doesn't really enjoy telephone calls), the staff are always very kind
and helpful and bring me up to date on Mum's general health and activities so I continue to feel involved in her life.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Dearest relative, the care team at Amberley really understand the importance of good communication and that feelings matter the most. It is an honour to take good care of your mother and we are…read more
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Review from Sharon P (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Things have been very hard during Covid in not being able to see Mum on a regular basis, but the home have taken good care of her and Mum seems very happy there. The nurse keeps me informed of what is happening with Mum and they phone me regularly. Thank you to the staff for all they do to help, care
for and support the residents.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Dearest relative, you have also shown great support and kindness to the team at Amberley Hall through some challenging times. The team pride themselves in keeping up with good responsive communication…read more
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Review from Cheryl S (Daughter of Resident) published on 20 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In March when the COVID restrictions were being eased slightly we saw Mum in the reception/coffee lounge area of Amberley for a change (still wearing masks etc). This is a nice bright area where we could have coffee, tea, and cold drinks whilst chatting to Mum, and the change of scenery made for a very
relaxed and enjoyable time. Mum has been in Amberley since October 2020. In that time she has had a few ups and downs but the staff have been absolutely brilliant and have always looked after her well and kept me updated. I call the home regularly and the staff are always happy to talk to me about the things Mum has been up to and if she needs any toiletries or anything else. I know she is in very capable hands and I can’t praise the staff enough for making her so happy and always smiling even though she doesn’t remember them from one hour to the next as she has Alzheimer’s. Keep up the wonderful work.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your wonderful review, our team at Amberley love hearing the difference we can make to our residents' lives and the experiences their relatives have. We are very grateful for your…read more
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Review from J S (Mother of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering to visit the staff are very helpful. His care has been excellent, my son is very happy, and treated with care and dignity. Would really recommend Amberley Hall.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your kind review. It is our pleasure to make sure all our visitors are made welcome and our residents happy. Positive feedback means the world to our team. Kind regards.
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Review from Angie B (Daughter-in-law of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and caring. The room is comfortable. Everybody feels like family. It is nice to be able to get out into the gardens.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your review. It is very important to us at Amberley Hall that our residents and visitors feel welcome and at home with us. It has been especially lovely to enjoy the gardens together as…read more
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Review from Kellie B (Cousin of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we walked through the door we felt welcome, very clean, very high standard of care. The rooms are lovely and the staff are amazing.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your lovely review. It is always wonderful hear about the good experiences our residents and visitors have had at our home. We will pass on your kind words to our team, thank you again.…read more
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Review from I B (Resident) assisted by family/friend published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After five weeks in hospital, I was sent to Amberley Hall for rehabilitation. The staff were very good and got me back on my feet again and walking and able to manage stairs.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
We would like to take this opportunity to wish you a full and successful recovery, it was a pleasure and honour to support you. Carry on knitting! Kindest regards.
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Review from Daniel N (Grandson of Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, welcoming staff. Clean and well-presented home. Seems a nice place to be.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your review, we really appreciate it when our visitors take the time to let us know how we are doing. We look forward to seeing you at Amberley Hall again soon. Kind regards.
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Review from R P (Son of Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the staff very cooperative, understanding and as his son, I feel very pleased he is in good hands. Keep up the good work.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your lovely comments, hearing positive feedback from our relatives and visitors is always a highlight for us at Amberley. Kind regards.
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Review from Pravin P (Resident) assisted by family/friend published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service, well looked after.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
It is always an honour to support residents and their families here at Amberley Hall and to have met your caring, loving family and worked in partnership with them to enable you to achieve your…read more
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Review from Sarah A (Friend of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I know that our friend is very happy here. Feels safe and has a good relationship with staff. He feels cared for well, enjoys the food and accommodation. He looks very well and looked after.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your kind review, it's wonderful to hear how happy your friend is with us at Amberley Hall.
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Review from Sandra P (Friend of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First experience was very good.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for sharing your review with us, we are happy to hear you have had a good experience at Amberley Hall.
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Review from Joan A (Friend of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is happy here. He says the staff are excellent. When I visit they are always pleasant and helpful.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your wonderful review, it is fantastic to hear from our residents about their experiences at Amberley Hall.
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Review from R P (Resident) assisted by family/friend published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel like the staff are excellent and caring. The food is good. The accommodation is good.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for taking the time to review us. We are very happy to hear you are pleased with our services at Amberley Hall.
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Review from Susan A (Daughter of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has lived at Amberley Hall for 2 years 7 months and is very happy there. Staff are very friendly and very helpful. Kept informed of any changes. Overall would recommend this care home. If my Dad is happy then I am happy.
Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home
Thank you for your lovely review, it has been our pleasure to have your dad with us. We appreciate you taking the time to give us such wonderful feedback.
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Current Review Score: 9.5 (9.468)

Overview of Review Score

The Review Score of 9.5 (9.468) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.468 for Amberley Hall Care Home is calculated as follows: ( (317 Excellents x 5) + (108 Goods x 4) + (46 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 489 Ratings = 4.468
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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