Austhorpe House Nursing Home

Norwich Road, Forncett St Peter, Norwich NR16 1LG

Group: Godavri Healthcare Ltd

Person in charge: Karon Leonard (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Depends on Assessment - Do not take Dementia. Ages 65+.

Languages Spoken by Staff (other than English): Czech, Polish

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single from £625 (These prices are only a guideline, please contact Austhorpe House Nursing Home to find out the exact price for your requirements.)

Nursing Care Single from £792 (These prices are only a guideline, please contact Austhorpe House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Open Visiting

Parking:

Car Park front of building

Latest Care Quality Commission* Report on Austhorpe House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Austhorpe House Nursing Home has a Review Score of 8.8 (8.814)

The Review Score of 8.8 (maximum of 10) for Austhorpe House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Austhorpe House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Austhorpe House Nursing Home is calculated as follows: ( (29 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.036 Points relating to the number of positive Reviews for Austhorpe House Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.6 Target = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Austhorpe House Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austhorpe House Nursing Home

  • Daughter of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1

My dear Mum was at Austhorpe House for three and a half years. She had been in another home before this and was not treated very well, so to see her playing games, knitting, making rugs, watching her telly, playing her CDs was amazing. She became alive again. We had communion once a month. They bathed her, she had her hair done every week. Her clothes were always washed and back in her wardrobe so quickly. Her room was always clean and tidy. A drink was always available for both my mum and ourselves. She had a choice at mealtimes, the food was freshly cooked and always looked good.
I could take my dog to visit, which Mum loved. We could visit anytime, even during the night when Mum was very poorly. They always answered the phone anytime to update us. The staff have a busy job but were always pleasant and ready to help or answer our questions. Nothing was too much trouble for them.
I know if my dear Mum was still here she would highly recommend the home.

How likely would you be to recommend Austhorpe House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had a very short notice need to place the father-in-law into a care home. From the very first contact to his move within 24 hours to the on-going support and treatment, all of the staff have been superb at every step of the way. Looking after his needs, but also with good care and consideration towards the mother-in-law and the remaining family members. After several weeks in residence our positive initial assessment remains undimmed.

As a family, we have no history in selecting a home of this nature, so we have no benchmark against which to measure - our judgement is therefore purely based upon what we see and hear and whether this meets a standard with which we are happy. However, we take considerable reassurance from family and friends who have visited with us in that they wished they had placed their family members into a home of this caliber. Their past decisions revealed a number of care concerns which simply do not appear to apply here.

Recommended.

How likely would you be to recommend Austhorpe House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our dear mum was diagnosed with pancreatic cancer in February and we were told she only had a few months to live and needed palliative care, this was devastating news but my daughter knew of Austhorpe House Nursing Home and that they gave palliative care so the hospital discharged her and she was admitted to the nursing home. We as a family cannot praise the staff for the wonderful care they gave Mum until sadly she passed away in June. They were always there for her and many of the staff have now become friends, she was very happy during her time there and it was always a great comfort to know that when we left her she was in the hands of such kind and caring people. The nursing staff are amazing nothing was ever too much trouble. I cannot praise or thank Austhorpe House Nursing Home enough for making what was a very difficult time as tranquil as was possible for her.

How likely would you be to recommend Austhorpe House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submit a Review for Austhorpe House Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Austhorpe House Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Austhorpe House Nursing Home