St Mary's, Felixstowe, Suffolk
St Mary's, Felixstowe, Suffolk
St Mary's, Felixstowe, Suffolk

Saint Mary's Nursing Home by the Sea is a care home with nursing care in Felixstowe.

The care home overlooks the sea and is only a short distance from Felixstowe town centre.

Saint Mary's Nursing Home provides mostly cosy and comfortable single rooms for absolute privacy and some companion rooms which residents can share with another resident if they wish.

All rooms have television points and safety features such as smoke detectors and 24-hour nurse-call systems.

There is a dining area, two living areas, and a large conservatory directly overlooking the sea.

Owner: Leopold Nursing Home Ltd

Person in charge: Harald Beck (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Malay, Tagalog

Single Rooms: 30

Shared Rooms: 5

Rooms with ensuite WC: 30

Weekly Charges Guide: (These prices are only a guideline, please contact St Mary's to find out the exact price for your requirements.) Nursing Care Single £457 – £650 , Nursing Care Shared (per person) £457 – £550 (These prices are only a guideline, please contact St Mary's to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Mary's: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 St Mary's has a Review Score of 9.5 (9.480)

The Review Score of 9.5 (maximum of 10) for St Mary's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for St Mary's in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.605 for St Mary's is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 76 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for St Mary's is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mary's?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mary's

  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Since being at St Mary's I have had very friendly professional and excellent care. If I have any concerns they have always been professionally dealt with. I am extremely happy here and would not want to move. I find the staff completely competent. Really love this home.

How likely would you be to recommend St Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found my sister's care to be given with sympathy and affection as well as being dignified. The staff are efficient and very hard working. The home is clean and comfortable for the residents and the food well cooked and tasty.
I visit on average every 7 - 10 days.

How likely would you be to recommend St Mary's? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been visiting this nursing home for several years now and have always found the staff to be kind, caring and responsive to any issues I may have needed to raise with them.

The introduction of regular meeting bringing together staff, residents and visitors allow views and ideas to be expressed and exchanged leading to even greater improvements and satisfaction for all concerned.

How likely would you be to recommend St Mary's? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

My partner has been in St Mary's nursing home since July 2016.

He seems very happy and content even though he suffers from dementia. The home, I feel is like an enlarged family. The staff work hard but always greet you with a smile and are friendly on my arrival. The management are friendly and approachable and you always feel welcomed into the office for a chat.

How likely would you be to recommend St Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can visit the home anytime and always made welcome.
Management and staff are friendly.

How likely would you be to recommend St Mary's? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Harald Beck, Manager at St Mary's responded to this review on 25 Sep 2017:

The home and management are grateful for and are very serious about all feedback. We will continue to strive to improve the care, support and service for the benefit of our residents.

I am very happy in this home. I receive all the care from everybody that I need. This is a very friendly and clean home. I get seen to promptly if I need anything. I am very happy with all the facilities in this home.
I would highly recommend this home to anybody.

How likely would you be to recommend St Mary's? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I do not need much physical help and am fairly independent, basically, I am here while doctors attempt to diagnose a deteriorating and disabling unknown medical condition. The staff at St Mary's are without exception pleasant and caring and the environment and atmosphere are pleasant, the building is lovely in a nice position with many sea views, and has a lovely garden. The nurses and carers are very supportive when I express my concern and anxieties about my condition and the considerable difficulties I have coping with it mentally and physically. They are obviously in the hands of the doctor on dealing with the condition, but do all within their power to help when they can.
St Mary's has been so much better since a change of management in 2016, and the manager and admin staff are always approachable and helpful very hands on.

How likely would you be to recommend St Mary's? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submit a Review for St Mary's

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for St Mary's

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Mary's