Anglesea Road, Ipswich IP1 3NG
Consisting of four separate purpose-built houses, Anglesea Heights offers a range of short and long-term care packages for nursing, dementia nursing, convalescent, respite and palliative care.
A converted Victorian building, residents enjoy a stylish interior and landscaped gardens. Bedrooms have thermostatic radiators and smoke detectors as well as 24 hour call systems installed.
Varied menus that are tailored to residents’ tastes and health needs include a choice of hot dishes, desserts and cooked breakfasts. Residents can enjoy sharing lighter options and snacks throughout the day with visitors as well as afternoon tea.
Reminiscence and music therapy groups are part of a varied activities programme, assisted by visiting music therapists. Themed events involving the local community and schools are also a part of the organised activities.
Group: Bupa Care Homes
Person in charge: Joanna Jones (General Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Languages Spoken by Staff (other than English): French, Dutch, Polish, Tagalog
Single Rooms: 120
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Anglesea Heights Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Anglesea Heights Care Home has a Review Score of 7.1 (7.125)
The Review Score of 7.1 (maximum of 10) for Anglesea Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Anglesea Heights Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.083 for Anglesea Heights Care Home is calculated as follows: ( (2 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.042 Points relating to the number of positive Reviews for Anglesea Heights Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 24 positive Reviews (120 registered beds ÷ 5). 1 Reviews ÷ 24 Target = 0.042
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Anglesea Heights Care Home?
Reviewer Connection to Anglesea Heights Care Home
Submitted from a Website Submission by Melanie B on Friday 15 April 2016. Relates to April 2016.
My dad and I are very happy with the care that my mum receives at Christchurch House. She is very well looked after. Dad visits mum every day and last year he had a heart attack whilst visiting her and the staff saved his life! So all in all we are very happy with the care.
How likely would you be to recommend Anglesea Heights Care Home? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
Rachel Elliott, Customer Service Administrator at Anglesea Heights Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
There are currently no Care Home Idol entrants who have performed at Anglesea Heights Care Home