Haughgate House Nursing Home

My brother arrived at Haughgate in March and was welcomed with kindness and respect. He sadly died in June but over that time the care he received from everyone was always friendly and appropriate, even persuading him to join a couple of activities. Although he wasn't one to join in, the activity team gently encouraged him and he gave it a try. As he grew more frail the care he received from all the staff, nurses, carers, the manager and the administrator, was exemplary and always delivered with a smile. The compassion with which he (and I) were treated eased the end when it came. Haughgate is an exceptional place made more so by the friendly and compassionate manager.

My experience has been very good. The staff are very helpful, the nurses always come to ask me if I need my medication. No complaints at all.

I was totally satisfied with Haughgate House in all aspects. Thankyou

I think the place is a lovely place to be. The staff are wonderful. We do some very good activities. The food is so good. All the residents are lovely.

I am pleased my sister is here because she is very well looked after and she is happy. The home engages the residents with many activities, which I engage with as well. Find the rooms are always nice and clean, and the staff are very friendly.

From the very beginning, we felt looked after in a kind, thoughtful and caring way. My husband is the recpient and I, his wife, visit every day and feel welcome. Discretion and dignity are respected. We appreciate the kindness, physical strength in administering support, the high standard of organisation, the competence and efficiency.

The resident has been here for 9 months, and I feel she is very happy and settled. A happy atmosphere, I visit every week.

I would highly recommend this care home.

Was informed by a night worker that Mum was being taken to hospital. Am so grateful that this worker called 999 and go tmy mum help she needed at that time. A good outcome.

They listen. They respond. They act. They care. Haughgate House put the 'care' into caring.

I am truly stunned by this home and congratulate the manager and all the staff for the love and care they show my beloved brother in law.

I visited my uncle, unannounced, and was very impressed with the way in which he is being cared for. He has always looked immaculate before he moved in, and he looked immaculate today. His clothes very smart and clean. I joined an activity with him. Bingo. He then felt he didn't want to play and was given the option to just watch. The member of staff was very up to date with his individual needs and what activities he prefers. Whilst also bearing in mind that he enjoys being quiet. I was very pleased with all I saw.

The manager and all staff went above and beyond. They were respectful and professional and their compassion shone through. Many thanks to all.

My mother spent the last six weeks of her life in Haughgate. The staff were amazing, they cared for my mother with such kindness and compassion.

The staff and managers was also so prepared of the family, myself, my mother and my son.

My second stay at Haughgate House for respite care. Managers. nurses, carers very helpful and kind. Food excellent. I strongly recommend Haughgate House.

When I arrived after a knee replacement there was no shower chair, raised toilet seat, sharps box or suitable chair to sit in. Items took 4-7 days to arrive. No running water for 2 mornings. Most of the staff had no or little command of the English language nor understanding of caring needs. No visit to my room by the manager to check everything was in order. Noisy room next to lift especially during the night. Woken at 7am, no breakfast until after 9am. Food was not appetising a bad experience, leaving me depressed.

Really quite excellent care by all staff, from the manager and admin staff down to all carers. Some difficulty in understanding foreign-born carers but they were most conscientious. Manager and admin staff were hands-on at all times.

Mum is physically so much more healthy than she has been in a long time and it's a relief to see how content she always is - we are so grateful.

Having checked a few nursing homes for our dad after several bad falls and a miserable stay in hospital, I have to say that Haughgate House was literally a breath of fresh air. Tasteful decor, spotlessly clean but with a warm homely feeling. We knew this would be a difficult move for Dad as leaving his home and especially his garden was not ever considered but was welcomed with open arms by all staff, going above and beyond their care to ensure Dad is happy and safe. Dad loves the food and is really looking forward to spring when he can venture into the garden. So a huge thank you to everyone for all the hard work they have put into making a place to call home and allowing us as a family to put the worries of Dad's care to one side and just enjoy special visits with him!