Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 171 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court, located in Ipswich, offers outstanding person-centred residential care, dementia care, nursing care, and short-term respite stays.

The home features four bespoke, ground-floor care communities, each with its own tranquil and private quiet lounge to share meaningful moments together with family and friends.

These smaller communities help residents feel safe and comfortable in familiar surroundings; while ensuring they have 24/7 access to the support they need.

Bedrooms are equipped with a resident interaction nurse-call system, and the home’s dining rooms provide nutritious, home-cooked meals and a choice of dishes from seasonal menus developed by the home's chef teams.

Each community also has an Activities Lounge, giving residents the freedom to take part in a rich, resident-led Lifestyles programmes, while also offering the option to enjoy home events and celebrations.

Avocet Court also benefits from a welcoming café, patio terraces, and beautifully landscaped gardens, which are frequently praised by residents and visitors alike.

The home's nursing and care teams are highly trained and professionally developed to deliver exceptional, bespoke care to everyone who calls Avocet Court their home.
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

Avocet Court Care Home Reviews (171)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.729) out of 10, based on 57 reviews in the last 2 years.
Over all time Avocet Court Care Home has 171 reviews.

Overall Experience
  • 125
  • 38
  • 4
  • 3
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Date Published
  • 171
  • 15
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Reviewer Connection to Avocet Court Care Home
  • 49
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  • 5
  • 5
  • 3
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  • 3
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  • 2
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  • 1
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Total of 171, showing 161-171
Review from Pauline P (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father is outstanding, the staff is so wonderful and understanding.
I live in America and can only get here for a couple weeks per year but I call weekly and they never hesitate to put Dad on the phone. Their interactions with him are always respectful even now as his health deteriorates.
I can’t say enough good things about Monmouth Court Care Home.
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Review from F P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and caring towards my mother and other residents. Mother is always treated with respect and dignity.
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Review from M T (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the residents are settled and happy with carers and the atmosphere seems a lot better. The staff are always willing to listen if asked questions. The activities are a lot better since the home has changed hands and I have no worries with my mother in here.
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Review from M P (Wife of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
M wife has been here for the five weeks. In that time, all the service/care has been excellent.
Monmouth Court is a credit to all the staff and management.
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Review from Susan C (Daughter of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nursing staff, carers and management staff looked after my father in the final four months of his life showing amazing compassion, kindness and a great deal of loving care which was a great comfort to my mother, my sister and me. They kept us well informed and always seemed to have time to go the extra
mile.
Whilst he was bedridden and unable to participate in the wider life of the home our frequent visits meant that we were able to observe much of the everyday life of the home and were impressed with the efforts the staff went to, to give residents thoughtful entertainment - even bringing in a lamb for them to bottle feed!
Unlike many institutions, the home always seemed clean and odour free and although the rooms are older they have garden views and a pleasing house system.
Many thanks to everyone.
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Review from Colin F (Nephew of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and look after people well, food good and good choice. Room could do with some paint. Plenty of things for residents to do during the day and staff good at getting people included.
Reply from Clare Sheehan, Care Advisor at Avocet Court Care HomeThank you for your kind comments. We are so pleased you are happy with your loved one’s care and the home in general. We have an ongoing redecorating programme here at Monmouth Court and your loved one’s room was fully redecorated approximately three weeks ago. We hope that when you see the room, you will be pleased with the way it looks. Thanks again for the positive review.
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Review from Louise M (Stepdaughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Stepfather seems really settled in the home and the most settled he has been since his diagnosis. The staff are friendly and make us feel welcome providing us with coffee/tea, cakes.
The level of care is very good and I feel safe in the knowledge that my step father is kept safe which saves us
from unnecessary worry.
The food that is provided is very good with several choices.
The home is clean and fresh and has a decorative theme in the lounge/dinning room which is changed regularly, this makes the home very cheerful for residents and family members when visiting.
The management staff are approachable and will phone my if any problems arise.
Residents are involved in several activities including bingo, quizzes, games, afternoon tea and days out.
Security is excellent with key coded doors ensuring residents are safe.
Meetings are held on a monthly basis and more changes are to be made which is positive.
I would thoroughly recommend this care home to others.
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Review from Kevin (Nephew of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with all of my Aunt's care that Monmouth Court provided.
Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Angela S (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just enjoyed a lovely lunch with my mother who has recently taken up residence at Monmouth Court. The atmosphere and food were lovely, the staff are always friendly and make us feel very welcome. Keep up the good work!
Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care HomeThank you for your review. Good to know that you enjoyed your lunch with your Mother and that you feel welcome at the home.
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Review from Caroline M (Niece of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt moved to Monmouth Court Nursing Home in June 2015 at the age of 94. She was reluctant to leave her own home and did not find the move easy. From the onset, she was treated with nothing but kindness and understanding by the staff at Monmouth Court. Her nursing care was exemplary in all respects.
She grew to care for those at Monmouth Court in return and by the time of her death in December 2016 she regarded it as her home.
Reply from Jayne Duck, Customer services administrator at Avocet Court Care HomeSo Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Jackie J (Daughter of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was looked after at 'Monmouth Court Care Home' for the last 7 months of his life. We found the staff at the home excellent. They were all very friendly, caring and hard working. While Dad was there, they received as a whole an inadequate from the 'Care Quality Commission'. This is a shame, as
I could not think how this reflected on 'Monmouth Court Care Home'. I have to say before Dad died, about 2 weeks I think, a relief handover was installed. She seemed much more approachable than the previous one and was often seen talking to residents and relations. I had never seen this before!
Reply from Emily Wilson, Customer Service Administrator at Avocet Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Avocet Court Care Home is calculated as follows: ( (508 Excellents x 5) + (134 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 665 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.