Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 176 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court, located in Ipswich, offers outstanding person-centred residential care, dementia care, nursing care, and short-term respite stays.

The home features four bespoke, ground-floor care communities, each with its own tranquil and private quiet lounge to share meaningful moments together with family and friends.

These smaller communities help residents feel safe and comfortable in familiar surroundings; while ensuring they have 24/7 access to the support they need.

Bedrooms are equipped with a resident interaction nurse-call system, and the home’s dining rooms provide nutritious, home-cooked meals and a choice of dishes from seasonal menus developed by the home's chef teams.

Each community also has an Activities Lounge, giving residents the freedom to take part in a rich, resident-led Lifestyles programmes, while also offering the option to enjoy home events and celebrations.

Avocet Court also benefits from a welcoming café, patio terraces, and beautifully landscaped gardens, which are frequently praised by residents and visitors alike.

The home's nursing and care teams are highly trained and professionally developed to deliver exceptional, bespoke care to everyone who calls Avocet Court their home.
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

Avocet Court Care Home Reviews (176)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 61 reviews in the last 2 years.
Over all time Avocet Court Care Home has 176 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avocet Court Care Home
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  • 1
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Total of 176, showing 161-176
Review from Lesley F (Niece of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie and best friend was 94 years old this month in the care home.
The staff are constantly a pleasure and a delight to know. The appreciation particularly on my part, as well as my aunts, is threefold. They’d supplied her with a most beautiful tea party for her birthday in a wonderfully ‘old
fashioned' way which was simply heartwarming.
Whenever my aunt is asked either by myself (whose 300 miles away and in weekly face time contact with her) and her nearest long term friend who visits a few times a week, is she happy, she always answers “yes I am, I’m very well cared for here and very lucky, the staff are wonderful". What better to hear than that can I ask .
A certain member of staff (not allowed to say names, she knows who she is though) has been my right arm! She makes sure my aunt has regular fresh flowers at my request. As all I can say is, it’s a worry when your nearest and dearest have to be homed but I fear nothing at this home.
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Review from Pete (Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Avocet Care Home since September 2018. Their staff are friendly, funny and kind, they have a job to do but still have time to chat.
The management team are always around and would listen to any queries I had.
I am fairly independent but if I need help the staff are quick to respond.
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Review from Peter (Son of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always daunting having to place a loved one in a care home. But from the moment I turned up for my unexpected show round/ visit, I was instantly put at ease and all my fears disappeared. The team are so very welcoming, friendly, kind and caring. Nothing was too much trouble for any of them. They
went out of their way to find out everything about dad and his personality to ensure I was shown the right house and the right environment. They were very open and honest and there was certainly no hard sell. They made everything easy for me and the rest of the family. Dad is so very happy, which in turn helps us relax knowing that he is in very safe hands.
Reply from Toby Swallow, Sales & Marketing Manager at Avocet Court Care HomeThank you for your lovely review and it's great to hear that Dad is happy.
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Review from Niamh D (Relative of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's auntie was cared for by the staff at Avocet Court in her final days. As a family, we couldn’t have asked for better care. We were very anxious as we had a bad experience before with care homes, from the day my relative was admitted to the home we were put at ease. Not only did the staff
on the unit provide excellent care, the management team were fantastic, they communicated with us on a daily basis and always had time to listen to us. Once again we as a family can’t thank the staff enough they have totally restored our trust with the care industry.
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Review from Michaela H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and management team enough for the wonderful care they provided my mother during her stay at Monmouth court. The staff were beyond amazing and the management team so approachable and supportive, this could be sensed a mile off. The facilities were fantastic and food wonderful,
especially the afternoon tea held on Wednesdays but he home manager and deputy. The team listened to the needs of my mother and went out of their way to accommodate. We were always greeted at the main reception with a warm welcome and felt that we could discuss anything we needed with the team. The unit staff were so welcoming to us at all times and it really had a homely feel which was important to us.
Thank you so much for all you did for her during her stay.
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Review from Pauline P (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father is outstanding, the staff is so wonderful and understanding.
I live in America and can only get here for a couple weeks per year but I call weekly and they never hesitate to put Dad on the phone. Their interactions with him are always respectful even now as his health deteriorates.
I can’t say enough good things about Monmouth Court Care Home.
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Review from F P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and caring towards my mother and other residents. Mother is always treated with respect and dignity.
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Review from M T (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the residents are settled and happy with carers and the atmosphere seems a lot better. The staff are always willing to listen if asked questions. The activities are a lot better since the home has changed hands and I have no worries with my mother in here.
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Review from M P (Wife of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
M wife has been here for the five weeks. In that time, all the service/care has been excellent.
Monmouth Court is a credit to all the staff and management.
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Review from Susan C (Daughter of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nursing staff, carers and management staff looked after my father in the final four months of his life showing amazing compassion, kindness and a great deal of loving care which was a great comfort to my mother, my sister and me. They kept us well informed and always seemed to have time to go the extra
mile.
Whilst he was bedridden and unable to participate in the wider life of the home our frequent visits meant that we were able to observe much of the everyday life of the home and were impressed with the efforts the staff went to, to give residents thoughtful entertainment - even bringing in a lamb for them to bottle feed!
Unlike many institutions, the home always seemed clean and odour free and although the rooms are older they have garden views and a pleasing house system.
Many thanks to everyone.
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Review from Colin F (Nephew of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and look after people well, food good and good choice. Room could do with some paint. Plenty of things for residents to do during the day and staff good at getting people included.
Reply from Clare Sheehan, Care Advisor at Avocet Court Care HomeThank you for your kind comments. We are so pleased you are happy with your loved one’s care and the home in general. We have an ongoing redecorating programme here at Monmouth Court and your loved one’s room was fully redecorated approximately three weeks ago. We hope that when you see the room, you will be pleased with the way it looks. Thanks again for the positive review.
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Review from Louise M (Stepdaughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Stepfather seems really settled in the home and the most settled he has been since his diagnosis. The staff are friendly and make us feel welcome providing us with coffee/tea, cakes.
The level of care is very good and I feel safe in the knowledge that my step father is kept safe which saves us
from unnecessary worry.
The food that is provided is very good with several choices.
The home is clean and fresh and has a decorative theme in the lounge/dinning room which is changed regularly, this makes the home very cheerful for residents and family members when visiting.
The management staff are approachable and will phone my if any problems arise.
Residents are involved in several activities including bingo, quizzes, games, afternoon tea and days out.
Security is excellent with key coded doors ensuring residents are safe.
Meetings are held on a monthly basis and more changes are to be made which is positive.
I would thoroughly recommend this care home to others.
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Review from Kevin (Nephew of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with all of my Aunt's care that Monmouth Court provided.
Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Angela S (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just enjoyed a lovely lunch with my mother who has recently taken up residence at Monmouth Court. The atmosphere and food were lovely, the staff are always friendly and make us feel very welcome. Keep up the good work!
Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care HomeThank you for your review. Good to know that you enjoyed your lunch with your Mother and that you feel welcome at the home.
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Review from Caroline M (Niece of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt moved to Monmouth Court Nursing Home in June 2015 at the age of 94. She was reluctant to leave her own home and did not find the move easy. From the onset, she was treated with nothing but kindness and understanding by the staff at Monmouth Court. Her nursing care was exemplary in all respects.
She grew to care for those at Monmouth Court in return and by the time of her death in December 2016 she regarded it as her home.
Reply from Jayne Duck, Customer services administrator at Avocet Court Care HomeSo Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Jackie J (Daughter of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was looked after at 'Monmouth Court Care Home' for the last 7 months of his life. We found the staff at the home excellent. They were all very friendly, caring and hard working. While Dad was there, they received as a whole an inadequate from the 'Care Quality Commission'. This is a shame, as
I could not think how this reflected on 'Monmouth Court Care Home'. I have to say before Dad died, about 2 weeks I think, a relief handover was installed. She seemed much more approachable than the previous one and was often seen talking to residents and relations. I had never seen this before!
Reply from Emily Wilson, Customer Service Administrator at Avocet Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Avocet Court Care Home is calculated as follows: ( (547 Excellents x 5) + (141 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 712 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (8)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Nina

Nina Morris

Job Title: Clinical Deputy Manager Joined: 2009

Hello, my name is Nina, and I am the Clinical Deputy Manager here at Avocet Court.


From an early age, I spent many days in care homes with my mother, who was a Home Manager. During this time, I knew instinctively that I wanted to train as a nurse and care for people.


I obtained my BSc in General Nursing in 2009 from the University of Ulster, Northern Ireland and joined the team at Avocet Court as a Clinical Lead Nurse, progressing to Clinical Deputy Manager within five years.


I am extremely proud to help lead such a wonderful team and to ensure that our residents receive outstanding care every single day. I am deeply motivated by supporting others and am committed to providing the highest standards of residential, dementia, and nursing care to everyone who calls Avocet Court their home.

Monika

Monika Rohtla

Job Title: Administration Manager

Hello, my name is Monika and I am the Administration Manager here at Avocet Court.


I am here to assist and provide answers to any contractual questions in addition to accounting and financial services at the home.


I truly care about what our residents and colleagues think, feel and experience whilst in my company and when they stay at or visit our home. Great customer service and colleague support is something I believe in and always strive to achieve.


Everyone has a story to tell and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed at Avocet Court.


If there is anything that I can do to help, please do not hesitate to ask or call and I look forward to meeting you soon!

Michael

Michael Hands

Job Title: Maintenance Operative

Hello, my name is Michael and I am Maintenance Operative here at Avocet Court.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Athena and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Avocet Court their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I will do my very best to assist you!

Gina

Gina Fox

Job Title: Head Housekeeper

Hello, my name is Gina, and I am the Head Housekeeper here at Avocet Court.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Avocet Court.

Kelvin

Kelvin Freeland

Job Title: Head Chef

Hello, my name is Kelvin, and I am the Head Chef here at Avocet Court.


Seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours too!


Our Hospitality Team at Avocet Court is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Avocet Court their home!

Kayleigh

Kayleigh Murray

Job Title: Community Lead - Harlech Memory Care Community

Hello, my name is Kayleigh, and I am the Community Lead of our Harlech Memory Care Community here at Avocet Court.


Dementia Care has always been very close to my heart, and I am passionate that our residents are supported to live well with their memory care needs at all times.


Enabling our residents to settle comfortably into their new home is my number one priority, and making every day they spend with us is the best it possibly can be!

Francis

Francis Nyahe

Job Title: Community Lead - Cilgerran Community

Hello, my name is Francis, and I am the Community Lead of our Cilgerran Community at Avocet Court.


Avocet Court is unlike any other place that I have worked, and the standards of care and training are absolutely exceptional.


I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

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