Orwell Care Home

Redgate House, Vicarage Lane, Wherstead, Ipswich IP9 2AE

Orwell Care Home, Ipswich, Suffolk
Orwell Care Home, Ipswich, Suffolk
Orwell Care Home, Ipswich, Suffolk

Orwell Care Home provides 24-hour nursing including palliative and respite care for the elderly. The Home has been tastefully decorated throughout with individual d├ęcor to each bedroom to meet the requirements and needs of each individual resident. There is a large conservatory within a substantial airy lounge area and a tranquil, secluded garden which offers relaxing atmosphere and a quiet retreat. The staff are highly qualified and motivated enabling them to meet the needs of the residents. Each resident has an individual care package, specifically planned to reflect their personal needs and choices. Resident choice is paramount and residents are actively encouraged to make informed choices and maintain independence. The Activities Organiser produces a regular programme of daily quizzes, games and events. Family and friends are encouraged to visit as often as they wish.

Group: Priory Adult Care

Person in charge: Rhona Steytler (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): German, French

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 37

Weekly Charges Guide: (These prices are only a guideline, please contact Orwell Care Home to find out the exact price for your requirements.) Nursing Care Single from £671 (These prices are only a guideline, please contact Orwell Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orwell Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Orwell Care Home has a Review Score of 9.5 (9.494)

The Review Score of 9.5 (maximum of 10) for Orwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Orwell Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.869 for Orwell Care Home is calculated as follows: ( (73 Excellents x 5) + (11 Goods x 4) ) ÷ 84 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Orwell Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orwell Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orwell Care Home

  • Daughter of Resident/Service User
    2
  • Great-granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I feel The Orwell is a very special place, and am very happy that my partner is there.
The staff are all incredibly helpful and caring, and nothing is too much trouble for them.
As the partner of a resident, I also receive the same consideration and kindness.
I feel that the management team is quite exceptional, and the same goes right through to every level of the staff.

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Nursing home is a friendly, kind and caring place. My great Nan has been living here for 2 1/2 years now and all the staff are amazing and are always there to support not just my Nan but myself and my family. Nanna can have challenging behaviour but the staff are calm and they find a way to give her the care she needs. The manager is also very approachable and has an open door policy, she will help you with any problems you come across. I felt this is the best home I could put my Nan in because myself and my family felt very welcome.

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was cared for from January to June this year and I would like to express my thanks and gratitude to all the staff involved in his care up to his death last week.
I was so impressed with the high quality care that he and I received. I include myself as I believe every effort was made to support me in the EOL journey. The home went over and above recognising my need to be involved but also realising that I had to make a transition from nurse to daughter.
The staff called my father by his chosen name which meant a great deal to him and us as a family. My father was taken at his request to the village where he was born and the whole outing was facilitated by the home. When we asked if Dad could come home for the day to watch his favourite boxing match every effort was made by the home to support us to achieve this for Dad.
I feel very grateful to the home and staff for giving me the opportunity to have the time with my Dad as his daughter and not his nurse.
With kind regards

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Orwell is an outstanding nursing home.
The nurses, carers, cooks, maintenance, house-keeping staff and management are all focused on providing a dignified happy and friendly environment for its residents. The leadership at The Orwell is outstanding. It doesn't matter what the individual's roles, they all go out of their way to engage with the residents and with their families and friends.

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for 15 months and during that time I have been extremely happy with the level of care offered. The staff are always very cheerful and this translates to an atmosphere which is very welcoming for residents and visitors alike. The food is of a very high standard and the home always make a special effort to involve residents and their families in special events. I can not praise the home enough for how they are trying to make a difference to my mum's and other residents' lives by the care and compassion they show.

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are extremely professional, helpful, friendly and caring to both residents and visitors. You do need a car or use of a Taxi to get there due to the location of the home but that is the only negative point if you are looking for a place for your loved one. From the moment I walked in to take a look, I was made very welcome and a year on, I feel the same. Mum is on a peg feed so I cannot comment on the food but it always looks nice and there is a menu by the door. This is also one of the cheaper homes but this does not mean the quality is worse for that. The home has also won awards which is well deserved and something to consider when you hear of so many reports of homes going into special measures.

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident for 3 months, in which time he has been so well cared for. All staff are so kind and professional, all medical care needed is given and choice of excellent food. Various activities going on throughout the day. A very happy home.

How likely would you be to recommend Orwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2014

Job Vacancies

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Care Home Idol 2016

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