Pinford End House Nursing Home

Hawstead, Bury St Edmunds IP29 5NU

Owner: Pinford End Ltd

Person in charge: Joanne Walton (Matron)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 37

Weekly Charges Guide: Nursing Care Single £850 – £950 (These prices are only a guideline, please contact Pinford End House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Open visiting

Parking:

car park within grounds

Latest Care Quality Commission* Report on Pinford End House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.2 (maximum of 10) for Pinford End House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Pinford End House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Pinford End House Nursing Home is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.563 Points relating to the number of positive Reviews for Pinford End House Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.2 Pinford End House Nursing Home has a Review Score of 6.2 (6.230) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinford End House Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pinford End House Nursing Home

  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

We found the staff to be friendly and caring to both family and patient.

Every interaction with my husband was carried out with the utmost consideration and compassion and was clearly appreciated despite his inability to communicate this verbally.

I am very grateful for all the support, care and assistance given to us all during his stay.

How likely would you be to recommend Pinford End House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother was recently in the care of the Pinford End Nursing Home following a rapid deterioration in her ability to care for herself and the aftermath of a debilitating Shingles attack. I cannot speak too highly of the wonderful, and compassionate care she received during her stay. All of us in the family knew that her condition was very grave when she arrived and would result in further deterioration. Sadly, she passed away in January. However, in her last days she could not possibly have received better care from a team of staff more dedicated and committed to providing the utmost in tender and compassionate care not just for herself but also to her family. During the last 24 hours of her life the staff provided caring support at all hours and treated our family with the utmost care and respect. I should add that at all times her room was spotlessly clean and my mother's personal needs could not have received better attention.

How likely would you be to recommend Pinford End House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

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Care Home Idol 2016

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