Amerind Grove Care Home, Bristol, Bristol
Amerind Grove Care Home, Bristol, Bristol
Amerind Grove Care Home, Bristol, Bristol

At Amerind Grove, a team of professional carers provide a range of individualised care packages for short or long-term care needs. Care at the home includes nursing, residential, respite, palliative, convalescence and dementia care.

A purpose-built property situated within a quiet suburban area of Ashton in Bristol, Amerind Grove consists of five independent houses with first class facilities, including bright and spacious communal areas, ensuite bedrooms and landscaped gardens. A conservatory within each house provides the ideal setting for social interaction and relaxation.

A delicious menu of homemade food is served daily and can be tailored to individual preferences. Lighter alternatives, finger food and snacks are readily accessible, as well as biscuits with tea and coffee are served throughout the day.

Residents can benefit from a programme of enjoyable and stimulating activities including cookery classes, gardening, art classes and craft sessions alongside regular organised outings and trips.

Group: Bupa Care Homes

Person in charge: Adrian Cole (General Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 169 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 169

Rooms with ensuite WC: 22

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Amerind Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Amerind Grove Care Home has a Review Score of 7.8 (7.802)

The Review Score of 7.8 (maximum of 10) for Amerind Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Amerind Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.213 for Amerind Grove Care Home is calculated as follows: ( (24 Excellents x 5) + (11 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 47 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.589 Points relating to the number of positive Reviews for Amerind Grove Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 33.8 positive Reviews (169 registered maximum number of service users ÷ 5). 3 Reviews ÷ 33.8 Target = 0.089

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amerind Grove Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amerind Grove Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

My family cannot express enough our gratitude for the excellent care that our mother received during her 4-year stay in Capstan House. The care was compassionate, caring and giving dignity and respect to both her care and to the support of us relatives. We would recommend the safe and comfortable environment of Amerind Grove to anyone requiring this type of care.

How likely would you be to recommend Amerind Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Jayne Duck, Customer services administrator at Amerind Grove Care Home responded to this review on 24 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Good in parts - lacking in others.

How likely would you be to recommend Amerind Grove Care Home? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer Services Administator at Amerind Grove Care Home responded to this review on 12 Jun 2017:

Thank you for your review, your comments are extremely important to us, if you would like to speak to the home manager to discuss in more detail and to help us improve things please do go and see him.

Very accommodating. Care seems very good. Excellent dining and choice of menus. Good interaction with others. Management team excellent.

How likely would you be to recommend Amerind Grove Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Amerind Grove Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are impressed by our home and that you would recommend it to others. The Bupa Customer Care Team.

My mother has been resident at Amerind Grove for three years now and the care has been superb. The care my mother has received has made her health really improve and if any of the care teams have told me three years ago that my mother would be helping tend the garden of Amerind, I would not have believed them. Gardening was a very big part of my mother's life she thoroughly enjoyed it and it is only down to the wonderful care and support that all the staff have given mum to enable her to do this.
My mother is very content at Amerind Grove I would definitely recommend this care home as all the staff are very compassionate and understanding. The cleanliness of the home is very good and mum really enjoys the activities.

How likely would you be to recommend Amerind Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer servicies administrator at Amerind Grove Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Submit a Review for Amerind Grove Care Home

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Amerind Grove Care Home