Begbrook House Care Home, Bristol, Bristol
Begbrook House Care Home, Bristol, Bristol
Begbrook House Care Home, Bristol, Bristol

Begbrook House Care Home is a purpose-built nursing care facility that is situated close to Bristol but surrounded by scenic countryside and attractive woodland.

This is a homely and comfortable facility with good wheelchair access, that offers residents the choice of four lounges depending on whether they feel like socialising or relaxing, and an enclosed garden area.

Meals are prepared on-site by trained chefs, offering a varied daily menu of tasty and nutritious food. Most residents seat communally in the restaurant-style dining room, but meals may be taken in rooms if preferred. Special dietary requirements will be met.

Convenient travel routes and shops are located nearby, with residents looking to enjoy an independent lifestyle able to travel to and from Bristol, as well as taking part in the home's popular activities schedule.

The recreation and activities team oversee everything from bingo and knitting club to sing-alongs and special events. If it’s sunny, residents can go outside and appreciate the best of the day. Activities are planned a month in advance by the recreation and activities coordinator. Key calendar events are always made extra special at Begbrook, because they enjoy any excuse for a party.

For Begbrook, every day is a new opportunity. To engage, encourage and appreciate. To be there when it matters. Involved in all the little moments of kindness that help make life feel brighter. When sharing time, conversation and activities means everyone contributes something different. By sharing a little love, every day, Begbrook helps those they care for to love every day.

Group: brighterkind

Person in charge: Lesley Griffiths (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Begbrook House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Begbrook House Care Home has a Review Score of 9.5 (9.488)

The Review Score of 9.5 (maximum of 10) for Begbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Begbrook House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.488 for Begbrook House Care Home is calculated as follows: ( (92 Excellents x 5) + (74 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 172 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Begbrook House Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 14 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Begbrook House Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Begbrook House Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Mum has been a resident of Begbrook House Care Home for around 8 months now and I've never seen her happier. The care is exceptional and every single member of staff is very welcoming and pleasant to talk to and however busy they are they always take the time to smile and ask you how you are. Mum settled in from day 1 and has made new friends aswell as gaining confidence with many laughs along the way....which in my book is more rewarding than you will ever know. I thank you from the bottom of my heart to every single member of staff you make Begbrook House Care Home - what it is today is a second home for my mum where she wants to spend the rest of her life....

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been a resident in Begbrook House for the last 7 months and I am very happy with the care he has received.
All the staff have been extremely kind and caring towards him and taken great care to look after him in a dignified manner.
All members of the team, from cleaners, cooks and carers have made it a home not just a place to live in. Dad and myself have been cared for and always made to feel important and loved in the Begbrook family of staff and other residents. From day one, arriving at Begbrook it has been a really positive experience and I would strongly recommend them as a preferred choice of nursing home to anyone who is looking.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

From the first day of visiting the home, we found everything very satisfactory and to our liking. Our family and friends continue to think this way and speak very highly of the staff in caring and day to day duties. My husband is as happy as he can be after having a severe stroke.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

I have only visited a few times and have found the staff very friendly and sociable.
The resident I visit hasn't wanted to access the facilities or activities so I couldn't rate these.

How likely would you be to recommend Begbrook House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

My mum was a resident for only a short time but the staff were so friendly and supportive throughout her stay that I wanted to keep in touch. I visited one of their activity days and was so impressed to see that the staff were still as amazing as before and the residents were happy and fully included in the day. The care and gentleness shown to each and every one of them is a comfort to see.

People only get to hear about the bad or struggling care homes but this one is superb and should be highlighted as such.

Well done to everyone at Begbrook House Care Home. This is a home, I would encourage any family having to make the difficult decision to put a loved family member into a care home, to visit. You won't be disappointed.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 94-year-old mother had a fall at home, cracking her pelvis, she needed nursing care. From the moment we approached the manager, the response was incredibly warm and empathetic. The love and care given to my mum was outstanding, the level of respect for her choices was wonderful. Despite the decline in mum's health, my mum was very happy for the short time. The professionalism of every member of staff could not have been better, what a truly lovely place for my mother to end her days. My thanks and love to all the staff, long may Begbrook continue and grow.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great atmosphere with friendly staff and a good selection of freshly cooked meals.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good food. Good team activities organised events etc. Cocktail party Xmas events etc.

How likely would you be to recommend Begbrook House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is kept very clean and tidy.
Excellent medical staff very friendly and professional.
Carers are generally very good but I believe, although probably at the legal level per capita, should be increased in number to achieve two carers per wing. This would enable carers to spend more time with each person in care and therefore improving the standard of care/time with each resident.
Lovely quiet and well-kept gardens.
Generally very happy with this home.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very clean and staff very helpful and caring. Kitchen very clean, staff very helpful and food very nice and filling. Could not ask for anything more. A few jobs in rooms are awaiting work, like broken drawers.
In all, a very friendly home, if anyone as a question just ask and they will help.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When my eldest sister and myself were looking for a care home for our 94 year old mother, we couldn't have found a better one. They helped organise the move, staff not only gave our mum great love and care, they also looked after us when mum passed away. The staff have to be the most caring I have ever known. I've worked in care homes for many years and this one is the very best, The food is as good as a top rate hotel if not better. Many thanks to Begbrook.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and helpful. The home is pleasant and clean and welcoming. There is a calm atmosphere when I visit. The food is good and if there is an option that mum doesn't like, she can request an alternative and it is cooked for her. This month mum was unwell and she was treated well and seen by the doctor. She is now much better. The home kept me informed of her treatment by phone and personally all the time. I am very happy for mum to be at the home and she is happy too.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always found staff most helpful and kind.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

"Care" and "Home" describes Begbrook House Care Home exactly. It is warm, friendly and comfortable and because it is situated overlooking the river Frome at Snuff Mills it Is lovely area and very quiet with plenty of wildlife to add interest. All the staff, whether they are cleaners, maintenance, cooks, carers, housekeepers, nurses, administration, are wonderful and have an excellent rapport with all the residents and their families. Nothing is too much trouble. The food is excellent; we ate there often and couldn't fault it. There always seems to be something interesting going on every day for the residents and they are gently encouraged to join in. The rooms are very comfortable and roomy with french windows and a small seating area outside with small flower beds that the residents can use if they wish. Unfortunately, my mother was only at Begbrook for a short time but she felt happy and secure and was very well cared for there.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The lady in charge of activities is rude and pushy. So pushy its puts me off visiting my best friend. She asked me to visit other people in the home to show them what I can do. I go to visit a friend not everyone else, I feel that she is making me not visit my friend . The other staff are great, she was there making tea and left the trolley to dash out for her bus. I made the tea for the residents in the end. She shouldn't start something and leave to catch her bus to Bath.

How likely would you be to recommend Begbrook House Care Home? Neither Unlikely or Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Poor

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Griffiths, Home Manager at Begbrook House Care Home responded to this review on 05 Aug 2016:

Thank you for your comments. We welcome all feedback that will help us to improve our services.

The Activities team at Begbrook House offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme. The programme aims to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.
We currently have two Activity Coordinators at Begbrook House, who encourage and facilitate activities based on themed events and the wishes and needs of our residents, who have received training for their roles.
We appreciate all comments by visitors and continually review activities we provide at Begbrook House.
All comments and suggestions are acted on and we will discuss this review with the activity team to ensure all activities are delivered in line with the Brighterkind ethos.

If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lesley Griffiths, Home Manager.

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

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