Wickwar Nursing & Residential Home

Castle House, Sodbury Road, Wickwar, Wotton-under-Edge GL12 8NR

Wickwar offers both residential and nursing care from a renovated Georgian building, welcoming elderly people with physical frailties and also younger people with a disability.

A respite service is available to local carers and the home looks to contribute to local community life in any way it can, to the benefit of those residents who wish to pursue a fully independent lifestyle.

In-house events and outings are popular amongst residents, while carers strive for an efficient care service that does not bring undue stress to those involved.

Group: Larchwood Care

Person in charge: Leesha Hopkins (Deputy Manager)

Local Authority / Social Services: South Gloucestershire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65+. Ages 65+.

Single Rooms: 39

Shared Rooms: 3

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Wickwar Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Wickwar Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Wickwar Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.23 for Wickwar Nursing & Residential Home is calculated as follows: ( (104 Excellents x 5) + (49 Goods x 4) + (25 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 191 Ratings = 4.23

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wickwar Nursing & Residential Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 14 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Wickwar Nursing & Residential Home has a Review Score of 9.2 (9.230) from 16 Reviews


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wickwar Nursing & Residential Home?

  • Extremely LIKELY
    11
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Wickwar Nursing & Residential Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Personal space is quite small and cramped. No individual bathroom/toilet but this is not a problem as resident needs personal assistance. Public areas open and light. Areas of structure need attention but some repairs/replacements already done. However, the limited drawbacks are more than made up for by the care of the staff at all levels. Activities for residents is limited but should improve with the appointment of a new coordinator.

How likely would you be to recommend Wickwar Nursing & Residential Home? Likely

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Average Rating:   3.4 out of 5

Mum has been here for 6 years, she has always been treated as an individual and with respect and dignity. The activities problem is being resolved and was never a problem before this last year or so. This is changing fast. I also get a lot of support.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very helpful and happy, staff always available to answer any questions I have.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff, it's like being looked after by really good friends. Some issues during the past year on the weekends with agency staff turnover, but always replaced by good staff. An issue with TV aerial, hopefully getting it fixed soon. Activities affected due to the sickness of the activities facilitator. Also, management improving.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   4 out of 5

Dad seems to be happy at Wickwar and I feel the staff are looking after him really well. They always seem very friendly and easy to talk to if there are any problems. Just recently dad was very distressed and confused. I felt the staff were very kind and handled the situation really well.

How likely would you be to recommend Wickwar Nursing & Residential Home? Likely

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Average Rating:   3.7 out of 5

Staff are very caring and treat my father very well. He is happy at Wickwar. There have been improvements recently in the overall appearance of the home.

How likely would you be to recommend Wickwar Nursing & Residential Home? Likely

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Average Rating:   3.8 out of 5

No staff to let us in. No pen to sign book. Visitor let us in! Had to find own way to room. Dusty shelves, dirty washing in a pile in his room. Television has NOT been working for weeks, so patient unable to watch and he is confined to bed! Another lady said her husband didn't have a TV for 4 weeks, but he can go to the lounge. Sister spoke to a Nurse, but she was NOT interested about the complaint, and couldn't say who to speak to! Disgusting place. Dirty and very smelly in corridors.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Unlikely

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Average Rating:   1.2 out of 5

Care for my husband's step-dad, who has supranuclear palsy, has been excellent.
Unable to do much for himself now and with limited communication, they understand his needs and maintain his dignity. They engage with him through music which has been his passion.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

We cared for my father until we were exhausted, but did not want him to leave our care. Initially, we decided to seek respite care. We heard a very positive report on Wickwar from a family friend. Dad was assessed and we were given the confidence to realise if he settled, it would be better for him to permanently reside at the home. Dad settled in immediately as the staff were sensitive to his personality, respectful and genuinely tender to him. We were so impressed and relieved by the high quality of care. Dad was gently encouraged with kindness to integrate. His room was neat and clean. As he required assistance, it was not an issue the room was not en-suite. Dad was bathed and groomed daily. Our family were allowed to visit whenever we wished. Each time dad was being attended, or a Carer was close by. His Nurse was always available to discuss his daily health or explain any issues. When dad reached end-of-life, the staff ensured his passing was comfortable and dignified. We were also sensitively supported. A family member resided in another local Nursing Home of higher official rating and more expensive, we much preferred Wickwar.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

This is a lovely place with a nice atmosphere. Very friendly staff and very attentive, nothing is too much trouble for the staff. The rooms are large, bright and airy with a nice feel to them. I've been to other residential homes and none compares to Wickwar. The warm inviting feeling is evident as soon as you enter the front door. Lovely place!

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Natasha Plumley, Home Manager at Wickwar Nursing & Residential Home responded to this review on 23 Jun 2017:

Thank you for your kind comments, very much appreciated. Kind regards, Tasha

Kind and caring staff at this home. Very homely, clean.
There are not any ensuite bathrooms in this home. The food is homemade and cooked on the premises. Medical staff are very efficient and are very knowledgeable. Overall my mother is very happy there.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   3.8 out of 5

Natasha Plumley, Home Manager at Wickwar Nursing & Residential Home responded to this review on 20 Jun 2017:

Dear Angela, thank you for your kind comments, very much appreciated. On behalf of the team and myself, thank you for choosing Wickwar. Kind regards, Tasha

I have only been here approximately a month but I do feel very comfortable here and I find the staff all very helpful and friendly. I have brought a number of things from my bungalow and have pictures and some of my own furniture here at the home and I find this very comfortable.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Natasha Plumley, Home Manager at Wickwar Nursing & Residential Home responded to this review on 20 Jun 2017:

Dear Molly, thank you for your kind words, and we are so glad that you are happy at Wickwar. On behalf of the staff and myself, thank you for choosing Wickwar, kind regards, Tasha

The staff are very attentive to the resident and also the residents family. Wickwar Nursing and Residential Home makes you feel genuinely welcomed and the way they treat the residents. When it come to their health and medication it is what you would find if you paid to go private. They welcome you all with open arms or paws with love and compassion, they help both residents and family by using humour to heal any situation and make the atmosphere more positive and a nice place to be in. Overall my friend is in the best of hands in Wickwar Nursing and Residential Home.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Natasha Plumley, Home Manager at Wickwar Nursing & Residential Home responded to this review on 19 Jun 2017:

Thank you for your very kind words, very much appreciated, and we hope to see you all again soon. Kind regards, Tasha

Good care given to my father, keeping him safe and well fed.

How likely would you be to recommend Wickwar Nursing & Residential Home? Likely

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Average Rating:   4.3 out of 5

Natasha Plumley, Home Manager at Wickwar Nursing & Residential Home responded to this review on 12 Jun 2017:

Thank you for your kind comments, much appreciated. On behalf of the staff and myself, thank you for choosing Wickwar Care Home.

My mother has been in the home for a month and is very happy. Lovely sized room, clean and light with a lot of character.
All staff are very nice and helpful.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Natasha Plumley, Home Manager at Wickwar Nursing & Residential Home responded to this review on 08 Jun 2017:

Thank you for the lovely comments, much appreciated. On behalf of the staff and myself, I would like to thank you for choosing Wickwar care home. Kind Regards

My Father has been a resident for over a year and has gained a new lease of life. Whenever I visit him, at whatever time, the staff are always welcoming, chatty and interacting with the residents. I never wanted him to go into a home, but I really believe I found the best one for him. The staff are hard working, very caring and professional.

How likely would you be to recommend Wickwar Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Becky Green, Media Assistant at Wickwar Nursing & Residential Home responded to this review on 07 Sep 2015:

Julie, thanks for taking the time to let us know your Father is enjoying living at Wickwar. Maintaining the positive mood of our residents through our high-spirited staff is extremely important to us at Orchard and it's great to hear you have noticed how welcoming and pleasant they are.

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Bed Vacancies

3 Bed Vacancies

posted 26 Apr 2018

single rooms, nursing and residential

Awards / Recognitions

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