Sheldon House, Falmouth, Cornwall
Sheldon House, Falmouth, Cornwall
Sheldon House, Falmouth, Cornwall

Sheldon House, in Falmouth, welcomes a wide range of specialist care conditions, with a team of experienced carers who are well-resourced to support adults with dementia and many other complex needs.

Both long and short-term requirements are welcomed, with the home having a pleasant atmosphere and comfortable interior making it ideal for respite and day care.

Group: Comfort Care Group Ltd

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke

Admission Information: Ages 60+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 4

Weekly Charges Guide: Nursing Care Single £800 – £1400 , Nursing Care Shared (per person) £800 – £1400 (These prices are only a guideline, please contact Sheldon House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Visiting:

24/7

Latest Care Quality Commission* Report on Sheldon House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Sheldon House has a Review Score of 8.6 (8.594)

The Review Score of 8.6 (maximum of 10) for Sheldon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Sheldon House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Sheldon House is calculated as follows: ( (60 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Sheldon House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sheldon House?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sheldon House

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother has now sadly died. She had suffered with vascular dementia for some years and had been a resident at The Sheldon since 2011. She was totally dependant. The loving care she was given by the staff at Sheldon House was second to none, right up until her recent death. She was treated with love and respect. The staff were also supportive to us as a family during this difficult time. I witnessed professional, gentle patient care being given to my mum and other residents. My mothers often complex needs were anticipated and well met, despite her not being able to communicate her wishes due to her dementia.
The food is freshly cooked and there is lots of choice and when I visited I was always offered a drink or to join Mum for a meal. The staff are well lead and paperwork is kept up to date, information shared where appropriate. I would say the residents are treated with respectful kindness, and I would even say they are treated as one of their family.

How likely would you be to recommend Sheldon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife first attended Sheldon in November 2016 for respite care. The experience proved both distressing and challenging. I was grateful to the staff for their excellent care, support and advice throughout on 17th March, when it was necessary to place my wife in full-time care, Sheldon was our first choice. I am impressed with the excellent quality of care provided to residents, some with complex needs. The management is clearly committed to the best interests of my wife, night and day. The staff display a genuine interest in supporting all residents to be cared for in the best way possible. I visit 3/4 times each week and engage with staff as to the general well being of my wife. The manager by her example leads a team of staff that clearly have the best interests of residents at the forefront of the care provided. My wife's room is spacious, safe and very well equipped. Sheldon's success owes much to the nature, personalities of staff who provide a homely and relaxed environment.

How likely would you be to recommend Sheldon House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

At first, I was very upset for my mum to be going into Sheldon House but I soon changed my mind. Everything about this home is perfect, the food you get is plenty, the care is perfect. The staff is very caring and friendly. Well done to all.

How likely would you be to recommend Sheldon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been transformed from a breathing cadaver into a communicating human being. She is comfortable but relatively immobile. The staff are extremely supportive, kindly and helpful as my wife is immobile. I could not have chosen a better care home and I did see a few others.

How likely would you be to recommend Sheldon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Visitors are always welcomed with kindness and warmth. The staff are excellent and the care and compassion is evident at all times and I cant speak too highly of the atmosphere and loving care that is shown with dignity, cheer and love.

How likely would you be to recommend Sheldon House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My uncle was admitted due to dementia, recurrent chest infection and a heel sore causing him great pain. The staff and owner of the home welcomed my uncle and our family as visitors with openness, kindness and a general desire to give the best care possible. Nothing was too much trouble and the family have been fully informed at all times. The lead nurse was truly understanding often staying late or in early to deal with any issues. Thank you.

How likely would you be to recommend Sheldon House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

You could improve by providing a pre-admission pack about the facilities and what is available. Otherwise the home and staff provide an excellent service and surrounding. Very happy with all that you provide and have provided in the last five years for my husband.

How likely would you be to recommend Sheldon House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother seems contended in a secure and happy place, although her dementia and does not allow her to be aware of her situation. The attention to her well being and physical comfort seems to be very well taken care of and the staff are very good at advising me of any concerns they have about her physical condition, which is especially appreciated as I can only visit my mother every few weeks. My only discontent is that as my mother is a fully fee paying resident, for which I am responsible, I am not advised to consulted when extras are needed such as hairdressing or podiatry.

How likely would you be to recommend Sheldon House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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