Trengrouse, Helston, Cornwall
Trengrouse, Helston, Cornwall
Trengrouse, Helston, Cornwall

Trengrouse is situated very near to Helston town centre and has been extensively remodelled to offer bright, lively and colourful accommodation. Trengrouse care for clients with dementia and nursing needs, and make sure that you have whatever you need to help you feel safe, comfortable and relaxed.

Group: Cornwall Care Ltd

Person in charge: Julie McNaughton (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 37

Shared Rooms: 2

Rooms with ensuite WC: 3

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Trengrouse: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Trengrouse has a Review Score of 9.6 (9.583)

The Review Score of 9.6 (maximum of 10) for Trengrouse is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Trengrouse in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Trengrouse is calculated as follows: ( (176 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 252 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Trengrouse is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trengrouse?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Trengrouse

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

Home is always clean and staff are caring and helpful.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always made to feel welcome by positive and friendly staff who are easy to talk to and happy to help.

How likely would you be to recommend Trengrouse? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

This is my first experience of such a care home but I have much experience as a carer looking after my late wife who battled a brain tumour for 18 years. I fully appreciated the difficulties of the caring staff when looking after patients who may not understand that it's happening to them and have little in life to look forward to. Without exception, Trengrouse staff have provided excellent care in difficult circumstances, they are always kind, courteous and considerate to residents. The staff made great efforts to provide a warm and happy atmosphere and to do everything possible for the welfare of residents.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Trengrouse are brilliant. The standard of care and attention they gave my aunt went well above and beyond what could be expected and I always had peace of mind knowing that she was in very good hands. The home smelled of nothing unpleasant, my aunt was always very clean and tidy. She was safe in the hands of the professionals who knew how to care for someone who could be quite challenging and demanding. I would recommend them to anyone.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home seemed very short staffed during my visits there, one person would look after 6 to 8 residents. With most residents having severe dementia, other mental and violent issues, safety for my gran was a big concern.
There was no entertainment in the 3 weeks I visited, and the lunch menu was of basic sandwiches every day.
I would advise anyone to visit this home unannounced to get a true reflection of the day to day runnings and limited care. Not a place for anyone of sane mind, or put there for recovery from illness or for assessment unless severely mentally incapacitated. Staff are friendly and do their best just not enough of them.

How likely would you be to recommend Trengrouse? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Excellent

Activities: Very Poor

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

Staff at Trengrouse cared for my elderly relative for 10 years until he died this August. Their care was wonderful and my relative was very contented. Our family are so grateful to the brilliant staff at Trengrouse.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for Trengrouse. My mother has been in this care home for nearly 2 years and they have looked after and cared for her in a wonderful manner.
I can't fault the care and would recommend this care home to anyone who has the worry about where to place a loved one.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Trengrouse since April 2016, we (my sons and myself) visit when we can at different times of the day and week, we have always been happy with all aspects of his care. He is always clean and shaven, his clothes are clean and he is well fed and appears to be happy and content. All members of staff are very friendly and courteous at all times and the time and dedication, love and compassion shown to the residents is wonderful. I would not hesitate to recommend Trengrouse as a care home of a very high standard.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is resident here. The standard and care for these patients is exemplary. The home is clean with no smell of urine and all of the staff, without exception are all very caring. I am very very impressed with the management of the home, nothing is too much trouble. The manager is very hands on and extremely efficient.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that the resident in question is receiving the very best care possible.
Members of the staff are always very friendly and the nurses are ready to answer questions posed by relatives at any time. If they are not too busy with the more difficult patients.
Trengrouse nursing home is light, bright and as cheerful as it is possible to be whilst being home to such dependent people.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean and well run. The staff are all very friendly, communicative and are always ready to help and advise.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan was only with the team at Trengrouse a short time but I can say that they looked after her in a brilliant way- everything from care to dignity and passionate about looking after my nan. They informed us of any changes when I visited and were able to answer all of my questions that I asked. I work in healthcare, end of life, so was able to ask pertinent questions and the team were able to answer in an open manner and that everything I had asked was in place for when she passed away. They informed my mum at all times if there were any changes and when it was time I called her to be there. I was really impressed with the big changes at Trengrouse and can't thank the team enough. Fab job!! :)

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All team members showed an extremely high standard or care, compassion and dedication towards mother-in-law and I. I cannot tell you enough how much respect all your team has from me. They made my mother-in-law's last couple of weeks so comfortable and her passing very beautiful. Thank you to all, you made a very difficult journey a pleasure to remember.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found that my mother settled into Trengrouse quickly and was very soon joining in the activities on offer. She is happy in herself, in spite of missing my father who is hospitalised at the present time.

In talking to my mother on visits recently I have noticed from time to time the mum I knew some years ago is 'sparkling through'.
The staff show her respect and have helped her a lot. She is eating fairly well now and enjoys playing the keyboard, as she used to at home with us all.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father moved to Trengrouse Nursing Home.
I am very happy with the layout of the home on one level. Staffing levels and support is excellent. My dad has said he is happy and likes the food and the staff couldn't be more helpful. I would have no hesitation in recommending Trengrouse and I'm confident that my dad's daily needs will be met. Information and contact are very good.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring staff. Residents well looked after. Clean and tidy premises. Residents are happy and contented considering complex problems.

How likely would you be to recommend Trengrouse? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very caring to all of the residents. A lovely atmosphere to chat to the people and everyone is very friendly.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found the home very friendly and the staff are very helpful and kind to the residents and their visitors. It is very clean and well kept with music in the background creating a very relaxed atmosphere.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad seems to have settled in very well and the staff seem to be looking after him very well. It is kept clean and tidy and is always very welcoming.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been in this home for three weeks now. We have had a few initial problems but these have all been addressed and all the staff show a lot of care and consideration towards my father and there is a very relaxed, happy but above all a professional atmosphere of which we are so very grateful, My wife and I were so pleased to have been able to get my father in as a resident at Trengrouse House.

How likely would you be to recommend Trengrouse? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Helpful straightforward information from the start. Made to feel at ease in the difficult situation, told to take things one step at a time. Answer client queries or questions sympathetically and honestly. Staff all acknowledge you on visits and always someone on hand to help or assist, nothing too much trouble. Trengrouse staff have helped a very difficult and emotional decision lots easier than expected.

How likely would you be to recommend Trengrouse? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Julie

Julie McNaughton

Job Title: Manager

Joined: 1997

Description:

I look after the home, manage the staff and make sure that each of our residents’ needs is tailored to them as an individual. I love my role and the opportunity

I get to meet so many different people. I really enjoy meeting the relatives of the people we care for and it’s wonderful to know that family members trust us to look after their loved ones.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Trengrouse