Colebrook Manor

Boringdon Road, Colebrook, Plympton, Plymouth PL7 4DZ

Group: Blue Mar Ltd

Person in charge: Hayley Mellow (Home Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Asperger Syndrome • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Also 16 high dependency beds (18+). Ages 18+.

Languages Spoken by Staff (other than English): Arabic, Polish, Portuguese, Romanian, Russian

Single Rooms: 46

Shared Rooms: 1

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Visiting:

We do not have specific visiting times, but do ask that visitors are sensitive to other residents daily routines.

Parking:

Currently off street car park to the front of the home.

Latest Care Quality Commission* Report on Colebrook Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.6 Colebrook Manor has a Review Score of 6.6 (6.579)

The Review Score of 6.6 (maximum of 10) for Colebrook Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Colebrook Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.672 for Colebrook Manor is calculated as follows: ( (39 Excellents x 5) + (19 Goods x 4) ) ÷ 58 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.907 Points relating to the number of positive Reviews for Colebrook Manor is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.6 Target = 0.313 , then divided by 2 = 0.157

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Colebrook Manor?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Colebrook Manor

  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Son of Resident/Service User
    1

I wish to place on record my thanks and appreciation for the management team and all staff at Colebrook Manor for the great job they did in looking after my mother for the past two years. Their kindness, patience and tolerance were noted by my family and I every time we visited. They make a difficult and demanding job look effortless and easy but I know it isn't. As a professional customer service consultant, I know what it takes to deliver a good quality service consistently and that team, led by the Manager certainly achieve it. Please pass on our/my thanks and deep gratitude for what they have done.

How likely would you be to recommend Colebrook Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The time spent in Colebrook Manor was very much a caring place, manager and staff alike. Never did I feel a nuisance, all carers very helpful. Choice of food very good, activities good, laundry very good, garments returned on hangers etc.
Visitors welcome, offered drinks tea/coffee.
I didn't know what to expect but I soon felt I was in good hands, very good impression.

How likely would you be to recommend Colebrook Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum just went to Colebrook as a resident having made good friends following respite. She remained residential until she had a massive stroke in February. Following two weeks in hospital she returned for nursing care. She went downhill and finally passed away on 4th Arril. The staff were caring and compassionate to both mum and my husband and I. We will miss seeing them all.

How likely would you be to recommend Colebrook Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at Colebrook Manor after staying at two other care homes in the Plymouth area and found them to be unacceptable and lacking in several aspects.
Thus it was a pleasant change to stay at Colebrook Manor particularly as I was in the new rooms on the first floor. The rooms which I found to be large, clean and well furnished.
The staff are particularly helpful and attentive. I shall not hesitate to go again for respite care which is becoming more necessary as time goes on.

How likely would you be to recommend Colebrook Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My child is cared for in a sensitive and empathetic manner. She is completely dependant for all aspects of her life and she is given care commensurate with her needs. She has been a resident for 12 years and during that time has been made to feel thoroughly at home.

How likely would you be to recommend Colebrook Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Colebrook Manor

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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