The Mellowes Care Home

Common Mead Lane, Gillingham SP8 4RE
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9.6 54 Reviews
  • The Mellowes Care Home, Gillingham
Welcome to The Mellowes.

The Mellowes is a great place to socialise, enjoy an activity or have quiet time. The home has 45 bright and airy rooms, with rooms suitable for couples. Focus is on overall wellbeing and the team treat each resident with dignity and respect.

Residents are always free to choose what they do and where they do it, whether indoors or in the pleasant, secure garden. Friends and family can pop in at any time for a visit, a meal or to join in with what’s going on.
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Care Provided by The Mellowes Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Subject to assessment and room chosen. Our care home is open to everyone. We can accommodate LA funded residents depending on care needs, with negotiable top up. Price correct at time of publication in August 2024. Please contact us for more information or to book a show around of the home.

These prices are only a guideline, please contact The Mellowes Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Balazs Salamon (General Manager)

Local Authority / Social Services

Admission Criteria

  • Privately funded, Local Authority Funded Residents are welcome.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

The Mellowes Care Home Reviews (54)

9.6

The Mellowes Care Home has a Review Score of 9.6 (9.566) out of 10, based on 11 reviews in the last 2 years.
Over all time The Mellowes Care Home has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mellowes Care Home
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Review from Martyn W (Son of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is very happy at The Mellowes, and he is being looked after very well. I appreciate that staffing levels have been difficult, but I feel that you are all doing the best you can in the circumstances. Well done!
Reply from Amanda Barnes, Customer Service Adviser at The Mellowes Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your dad is happy in our care and that you are happy with the care provided. We hope to continue providing your Dad with the best possible care.

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Review from C H (Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Far better than I expected. The whole team was very nice. I was grumpy when I came in. Felt like I had been dumped by family but not true. Loved my stay. The staff are lovely. Happy to come back for another stay.
Reply from Amanda Barnes, Customer Service Adviser at The Mellowes Care Home

We appreciate you taking the time to leave us your comments. We are glad that your experience was better than expected and that you enjoyed your stay. We are looking forward to seeing you again.

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Review from Jean K (Respite Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was transferred by ambulance from the hospital to The Mellowes Care Home for rehab during February and was in isolation for 14-days after, after which I could then go downstairs for my meals and activities. I have been very happy here and been extremely well cared for. The staff, both day and night
are very caring and helpful. All of the patients are very friendly. The meals are very good and enjoyable. The staff make one feel very secure and in a homely environment. I would thoroughly recommend this care home to anyone at any time.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you for sharing your lovely experience with us; we are very pleased that you're happy with the care you're receiving at The Mellowes. Please let us know if there is anything else we can do for you.

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Review from F P (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this exceptionally difficult year of coronavirus, I haven't been able to hug or touch mum since March. I speak to her regularly on the phone and she always tells me how kind the staff are how well she is treated and how comfortable she is. I've seen her on 2 distanced garden visits and she looks
well.
I know she is in safe hands, stimulated by varied and interesting activities.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you for your kind words, we are happy to help you and your family through this difficult time.

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Review from H A (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother took a while to settle in but once she was used to the routine she was fine and she is well cared for. The staff are very kind and were exceptionally so when they organised a 100th Birthday Party for her.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Mellowes Care Home

We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else we can do for you or your family.

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Review from T W (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All in all, a good home and Mum seems happy. Communication is something that needs to be worked on as well as more updates during coronavirus and no visits. They have FaceTime but do not arrange regular chats that reassure families. Also need to seriously decide on inside visits during covid, as only
window visits in winter!
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you for your feedback. We will certainly pass your comments on to the manager.

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Review from J T (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was such a relief to have Mum cared for in the best possible place. Such love and care with superb meals. She needed a great deal of nursing care which she certainly received. She was always treated with care and dignity as I was also. I give thanks to you all still every day.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you, we really appreciate you taking the time to leave us such lovely comments.

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Review from D C (Brother-in-law of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good last home for my relative. The best thing that can be said was said by my relative himself. He was as happy as he could be, he felt safe and well looked after and he was at ease with the future. As his relatives, we had all the help and assistance we asked for, and with a smile.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Mellowes Care Home

We are very happy to hear you can feel at ease with your loved one in our care. Thank you for your praise.

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Review from N V (Son of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at The Mellowes for 16 months. When she arrived she was very poorly. With the care she received from all the staff at The Mellowes she became much better and was able to relax and enjoy life being well looked after. It was unfortunate that her final days were during the Covid-19 lockdown,
however, the staff were caring and sensitive and allowed me to visit a couple of days before she passed away. A wonderful team and we are most grateful.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Mellowes Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Clive B (Son of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother had could not have been better. The staff are fantastic, I cannot express how much I think of the staff in words. The home is lovely, I chose it over 2 others. My mother was happy there, her care could not have been better.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Mellowes Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from S R (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed with the care and understanding the staff has shown to my mother and us which has been exceptional during the lockdown due to COVID-19. The most important to us is that my mother feels cared for and is happy, which I can honestly say she has felt since she has been here in The Mellowes.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from Beryl W (Daughter of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Mellowes for almost 2 years following a stroke. She was a quiet, shy person but the staff encouraged her to eat her meals with the other residents in the dining room and to join in with the afternoon activities.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

Thank you for such a lovely review. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Carol (Niece of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt lived at The Mellowes Care Home for over seven years, all in her 90s. From the beginning, the care she received was excellent. We noticed on our visits that she was treated with great respect and kindness. Until this last year or so she enjoyed taking part in the various afternoon activities.
She liked her meals in the very pleasant dining room and was happy in her small but comfortable bedroom. She had always taken great pride in her appearance, so I was impressed to see the care with which she was helped to dress well and the attention that was paid to her hair and even her nails. All this was an indication of the dignity she was afforded and also the kindness and compassion of the staff at all levels.
Reply from Greta Narbutaityte, Customer Advisor at The Mellowes Care Home

Thank you for the praise. We are very happy to hear you can feel at ease while trusting us with your aunts care.

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Review from L J (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mellowes is a lovely residential home in gorgeous grounds. Mum was there for over 4 years and we loved sitting out in the garden when the weather was dry. The carers are friendly and really care for the residents, they work so hard. There are a couple of cosy large lounges - great for when residents
have visitors and for all the fun activities and events. I enjoyed spending time with mum there and am so grateful for their kindness and care.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

Thank you for such a lovely review.

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Review from James T (Respite Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all at The Mellowes for my stay. It was very nice, like a 3-star hotel. The food was brilliant as was the entertainment. Thanks to the staff for our banter and also the night staff. But there is no place like home. Thanks again.
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Review from Richard D (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff who work with the residents in both a loving and professional manner, always giving of their best and trying to help the residents on all occasions. The staff members work well as a team, helping each other and providing a friendly atmosphere at The Mellowes.
Excellent menu with a
variety of healthy dishes, served in a pleasant dining room. Options are always available and staff are very willing to change the choice of a resident at a moment's notice. Tea/coffee are always available.
A good selection of activities are available and staff work hard to accommodate all who are willing to take part.
Lack of a shower in my room, limited ability to feel fresh and keep clean.
Need for a full-time gardener to improve the outside appearance of The Mellowes.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the manager to help us continually improve our service.

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Review from Gloria B (Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in The Mellowes for 14 days and found it a very pleasant experience.good facilities, friendly and helpful staff. Lovely surroundings, tasty food and friendly residents. Owing to my arthritic disability I was very slow to move but the staff were all very patient with me.
Only criticism - twice
towels and flannels were removed from the bathroom and not replaced until I asked. Ditto toilet roll.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Foone H (Respite Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Mellowes Care Home provided me with good care and kindness.
Many of the staff go out of their way to make Chinese New Year 2019 a memorable day with a very special Chinese meal.
It's with a heavy heart that I leave.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

Thank you for your kind words. We are very delighted to hear you enjoyed your time while in our care. Please don't be a stranger and come visit us!

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Review from L W (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 6 months now.
During that time, her condition has worsened but the care and compassion received has been fabulous. Staff are quick to react to requests and often go "over and above" the make mum's life as good as it possibly could be.
Reply from Greta Narbutaityte, Customer Adviser at The Mellowes Care Home

Thank you for your kind words. We are glad you could feel at ease with mum in our home and we hope the care home did everything possible to provide your mum with the best possible care.

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Review from H G (Son of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly helpful staff. Clean public area and refreshment room and lounge pleasant bedroom - warm in winter.
Reply from Gabriella Mills, Customer Adviser at The Mellowes Care Home

Thank you for your review of The Mellowes Care Home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff working here and will pass on your comments to the care homes manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for The Mellowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.566 for The Mellowes Care Home is calculated as follows: ( (95 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 129 Ratings = 4.566
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mellowes Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Balazs

Balazs Salamon

Job Title: Registered Home Manager

Before taking up the role of Home Manager at The Mellowes, I was the Home Manager Designate at The Lindsay Bupa care home. I love to make a difference for my residents and their families and try to make each day special. I feel very privileged to work in our residents’ homes.


I am married with one son. I love water sports, especially scuba diving in my spare time and love showing the photos to our residents.

Laura

Laura Bottomley

Job Title: Deputy Home Manager Joined: 2015

I started working at The Mellowes back in 2015. I have worked in various roles within the care home from Care Assistant to Senior Care Assistant and Financial administrator.


I have extensive experience and knowledge of the care sector over 14 years, nothing brings me more joy than making a difference in the lives of our residents.


Outside of work, I am very family-orientated and enjoy spending time with my children. I also have a hidden passion for cricket and football!

Lauren

Lauren Cook

Job Title: Hr Coordinator Joined: 2012

I began working part-time here at The Mellowes in 2012 as a care assistant, whilst also becoming a qualified hairdresser. Since then, I’ve not looked back and have worked various roles within the Home. Having spent the majority of my time here working as a Senior care assistant, I have a wealth of knowledge within the care sector.


In January 2023 I became the ‘Senior activities coordinator’ and I love my new role very much. It fills me with joy to see the residents happy and enjoying new and regular activities.


In January 2024 I became the home's HR Coordinator and I look forward to continuing my journey in The Mellowes.


Outside of work, I am very family-oriented and enjoy spending time at home.

Mandy

Mandy King

Job Title: Reception Joined: 2015

I worked at The Mellowes Care Home for the past 8 years. I have been involved in various job roles within my time such as care, activities and now reception for the past 3 years.
I love coming to the residence home to work and chatting with the residents and family members.


In my spare time, I enjoy spending time with my family and going on holiday.

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