The Mellowes Care Home

Common Mead Lane, Gillingham SP8 4RE
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9.6 54 Reviews
  • The Mellowes Care Home, Gillingham
Welcome to The Mellowes.

The Mellowes is a great place to socialise, enjoy an activity or have quiet time. The home has 45 bright and airy rooms, with rooms suitable for couples. Focus is on overall wellbeing and the team treat each resident with dignity and respect.

Residents are always free to choose what they do and where they do it, whether indoors or in the pleasant, secure garden. Friends and family can pop in at any time for a visit, a meal or to join in with what’s going on.
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Care Provided by The Mellowes Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Subject to assessment and room chosen. Our care home is open to everyone. We can accommodate LA funded residents depending on care needs, with negotiable top up. Price correct at time of publication in August 2024. Please contact us for more information or to book a show around of the home.

These prices are only a guideline, please contact The Mellowes Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Balazs Salamon (General Manager)

Local Authority / Social Services

Admission Criteria

  • Privately funded, Local Authority Funded Residents are welcome.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

The Mellowes Care Home Reviews (54)

9.6

The Mellowes Care Home has a Review Score of 9.6 (9.566) out of 10, based on 11 reviews in the last 2 years.
Over all time The Mellowes Care Home has 54 reviews.

Overall Experience
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Date Published
  • 54
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Reviewer Connection to The Mellowes Care Home
  • 20
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Total of 54, showing 41-54
Review from Joan M (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was first class for me except the bed, it is too small for me.
Reply from Gabriella Mills, Customer Adviser at The Mellowes Care Home

Thank you for your review of The Mellowes, we are pleased to hear that you have had a positive experience of the care home. We will share your review with the care home's manager and make them aware that you had an issue with the bed during your stay. The Bupa Customer Care Team.

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Review from B F (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy and well looked after.
Reply from Gabriella Mills, Customer Adviser at The Mellowes Care Home

Thank you for your review. We are pleased to hear that your Mother is happy at the care home, we appreciate your comments and glad that she is well cared for by the staff. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Rob P (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are gentle, friendly, very caring and supportive - as a result, dad feels safe and looked after.
Consequently, he has become less anxious in his inform state and able to relax in the later stages of his life.
Reply from Gabriella Mills, Customer Adviser at The Mellowes Care Home

Thank you for your review of The Mellows care home. We are pleased to hear that your Dad is enjoying the care home and that he is able to relax. We appreciate your comments on the staff and glad that your Dad is being well cared for by them, we will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from T R (Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and sympathetic staff, ready to help any time day or night. My room is very pleasant with a lovely view. My daughter knows I am safe and looked after.
Reply from Natalie Krisman, Customer Service Advisor at The Mellowes Care Home

Thank you for your review about The Mellowes and your kind words about our excellent staff.

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Review from Carol K (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the fifteen months that our father was at The Mellowes, he received the very best of care surrounded by wonderful and caring staff who treated him with love, respect and dignity - plus plenty of laughter. We couldn't have asked for more, thank you.
Reply from Natalie Krisman, Customer Services Administrator at The Mellowes Care Home

Sorry to hear about your loss. Please accept our condolences. Thank you for your review and kind words. I'm sure in time when you look back it will give you comfort to know that your father was happy in our care.

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Review from Helen M (Wife of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can always leave my husband in Bupa The Mellowes for a week's respite knowing he is being well looked after by good carers and staff that work very hard. I am always met at Reception with a welcoming smile, but most importantly, a qualified nurse is always on duty.
Reply from Jayne Duck, Customer services administrtor at The Mellowes Care Home

Thank you for your review. It is so nice to know that when you leave your husband in our care and that you have peace of mind knowing that he is well cared for.

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Review from Kay G (Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having a shower and hair shampooed and blow dried.
Excellent lunch with a glass of sherry. Coffee and biscuits at 11 and tea and cake or biscuits in the afternoon.
Reply from Jayne Duck, Customer Services Administrator at The Mellowes Care Home

Thank you for your review. This sounds lovely and I wish I was there to enjoy the lunch with you. The Bupa customer care team.

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Review from M K (Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Friendly, caring staff.
Nice rooms and comfortable.
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home

Thank you very much for your review. We are so pleased that you are happy with our home, we will pass your comments onto the home manager. The Bupa Customer Care Team

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Review from Rosemary L (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Lovely staff. I would always recommend it to friends. Well done.
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Patricia F (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring, nothing is too much trouble. Made me feel very welcome.
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Margaret S (Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been helped whenever I needed it. The staff are excellent and I am unable to complain at all. I would recommend this home at any time to this person in need of care.
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Phyllis B (Wife of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Maureen C (Sister of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our relative is new to The Mellowes Care Home, he seems very happy and settled getting to know other residents. Staff are kind and attentive.
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Mike (Son of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother had been in the hospital for 12 weeks and eventually a place was offered at The Mellowes I initially had reservations due to the travelling I would need to do (20 miles one way) however having viewed The Mellowes I was very impressed by the accommodation offered and the helpful friendly staff.
My mother soon settled in and the transition was very smooth and organised with lots of information provide by The Mellowes team. I can now relax knowing that my mother is kept safe and cared for 24/7.
Reply from Rose Pickering, Customer Service Administrator at The Mellowes Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for The Mellowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.566 for The Mellowes Care Home is calculated as follows: ( (95 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 129 Ratings = 4.566
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mellowes Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Balazs

Balazs Salamon

Job Title: Registered Home Manager

Before taking up the role of Home Manager at The Mellowes, I was the Home Manager Designate at The Lindsay Bupa care home. I love to make a difference for my residents and their families and try to make each day special. I feel very privileged to work in our residents’ homes.


I am married with one son. I love water sports, especially scuba diving in my spare time and love showing the photos to our residents.

Laura

Laura Bottomley

Job Title: Deputy Home Manager Joined: 2015

I started working at The Mellowes back in 2015. I have worked in various roles within the care home from Care Assistant to Senior Care Assistant and Financial administrator.


I have extensive experience and knowledge of the care sector over 14 years, nothing brings me more joy than making a difference in the lives of our residents.


Outside of work, I am very family-orientated and enjoy spending time with my children. I also have a hidden passion for cricket and football!

Lauren

Lauren Cook

Job Title: Hr Coordinator Joined: 2012

I began working part-time here at The Mellowes in 2012 as a care assistant, whilst also becoming a qualified hairdresser. Since then, I’ve not looked back and have worked various roles within the Home. Having spent the majority of my time here working as a Senior care assistant, I have a wealth of knowledge within the care sector.


In January 2023 I became the ‘Senior activities coordinator’ and I love my new role very much. It fills me with joy to see the residents happy and enjoying new and regular activities.


In January 2024 I became the home's HR Coordinator and I look forward to continuing my journey in The Mellowes.


Outside of work, I am very family-oriented and enjoy spending time at home.

Mandy

Mandy King

Job Title: Reception Joined: 2015

I worked at The Mellowes Care Home for the past 8 years. I have been involved in various job roles within my time such as care, activities and now reception for the past 3 years.
I love coming to the residence home to work and chatting with the residents and family members.


In my spare time, I enjoy spending time with my family and going on holiday.

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