Newtown House Nursing Home

Waterford Road, Highcliffe-on-Sea, Christchurch BH23 5JW

Newtown House Nursing Home, Christchurch, Dorset
Newtown House Nursing Home, Christchurch, Dorset
Newtown House Nursing Home, Christchurch, Dorset

Newtown House is a property full of character which provides nursing care for the elderly frail of the highest standards. Newtown offers both long and short stay in a homely relaxed environment.

Staff are also trained to offer specialist palliative care with understanding and compassion.

There is a flexible activities programme within the home and pretty gardens to relax in.

Many rooms have either patio gardens or balconies overlooking the pretty secluded garden.

Friends and family are always welcome, and Newtown staff are highly respectful of residents as individuals.

Group: Quality Care Group

Person in charge: Jane Harris (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Parkinson's Disease • Stroke

Admission Information: Please telephone to discuss fees.. Ages 55+.

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Newtown House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Nov 2017

First floor room, lift access. Nursing care, palliative care. Large room with sink/wash facility.

Reviews

9.6 Newtown House Nursing Home has a Review Score of 9.6 (9.629)

The Review Score of 9.6 (maximum of 10) for Newtown House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Newtown House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Newtown House Nursing Home is calculated as follows: ( (148 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.962 Points relating to the number of positive Reviews for Newtown House Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.2 Target = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newtown House Nursing Home?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newtown House Nursing Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Resident / Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

My mother was adamant that she did not want to go into a nursing home but bedridden and needing 24 hr care she had no option.
She was warmly welcomed at Newton House Nursing Home and soon felt at home.
Everyone there without exception and whatever their role went out of their ways to make her stay as pleasant as possible.
It was reassuring for the rest of her family to know that she was safe and indeed happy for the last year of her life

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jane Harris, Registered Manager at Newtown House Nursing Home responded to this review on 24 May 2017:

Thank you so much for your lovely review of us. Your mother was an absolute pleasure to know, blessed with an interesting and inquiring mind, she had a natural empathy for others; people were drawn to her and she is much missed. The sound of her radio playing was a constant in the home, often also hearing laughter and singing coming from the room - we all loved her choice of music, very upbeat!, often would see staff while supporting your mum having a little sing and dance. You as a family were incredibly supportive both to your mother and to us, and for that I sincerely thank you. I wish you all well and trust that like us you have many happy memories of your mum.

Finding the right accommodation for my mother-in-law was a worryingly daunting prospect that was thrust upon us at very short notice following soon after her discharge from hospital. With no prior knowledge or experience of searching for a care home, making the right choice was paramount. As daunting as the task was, our worries and concerns were immediately allayed during the initial meeting with the manager of Newtown House. We felt totally reassured by her caring and positive approach to providing the level of care required and gave us an immediate sense that this was the right place for my mother-in-law. Whilst it is still early days in the provision of her care, we are very, very happy that she is being looked after so well by a professional team of caring individuals where nothing is too much trouble.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 11 May 2017:

Sincere thanks for your very kind review of us. I absolutely agree finding the right care home is paramount, however it is also very daunting. I am so glad you as a family feel reassured by the care and support your mother-in-law receives. Many thanks for your compliments about the team; they are a team I am very proud of, they genuinely do care, in some respects we are one large extended family. With out any doubt your mother-in-law loves the food, it is so heartening to see her gaining strength and confidence to participate in the activities the community offers. Your mother-in-law is definitely a very welcome member of our community.

At the end of a difficult week, having just returned home from the hospital, my mother realised she needed full-time care.
It was a very stressful time and a place in a care home needed to be organised quickly, which I found a daunting prospect having never had to do this before.
I made an initial telephone enquiry and was immediately impressed with the calm and caring manner of the manager of Newton House.
We were able to visit that same afternoon and it soon became clear that not only did the manager and staff know the residents well but also their families as well.
The manager understood my worries and removed a lot of my stress including making arrangements for my mother to attend a hospital appointment the very next week.
My mother has settled in well and has enjoyed the activities so far.
She is also enjoying the meals on offer very much and has regained her appetite following her hospital stay where she had lost weight.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 11 May 2017:

I am so happy that we were able to help you at what was a very stressful time and ease the transition from home to a nursing home for your mum. When we met, one of the things we discussed was that very few people make a conscious decision to go into a care facility, inevitably this is driven by a person's change in circumstances, which makes the move stressful for all concerned. Thankfully your mum has settled really well, she loves the view from her room onto the garden, new hanging baskets on the way!! which will enhance what is already a super view. Without a doubt your mum's appetite has returned with vigour - sometimes even selecting 2 main courses - lovely to see her gaining her strength again. As a family, you have been and are an integral part of ensuring your mum's successful move to our nursing home, I would like to sincerely thank you for all you have done and do to help not only your mum, also us the staff to help support and care for your mum.

After becoming increasingly frail, medical complications and falls at home, my Father needed nursing home care. The staff at Newtown House are professional, kind, caring and after just a few days totally understood my father's needs.

It is such a relief to know he is safe and cared for so well, in addition so much consideration to the whole family. Everything is so clean, the food is nicely presented, appetising and appropriate portions. We sat in the garden and used a wheelchair to take Dad our for some fresh air.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jane Harris, Registered Manager at Newtown House Nursing Home responded to this review on 20 Apr 2017:

Sincere thanks for your lovely review. Care is always a partnership, working alongside you, the family, being so supportive and caring to your father is an absolute privilege. Also enabling us to know your father better as a person; by entrusting us with your shared memories of your dad, at those times in his life when he did not need us, but nevertheless all contributed to the person he is today. It is so clear how close you are as a family and your continued and loving support for your father is the most important aspect of care he could receive, we are here to support your father and you as a family to spend those precious moments together making more memories. Kindest thoughts Jane

My father was admitted to Newton House in August 2016 with terminal cancer. The staff especially the manager were superb. Dad became more difficult to manage mentally and clinically and nothing was too much trouble. His final passing was well handled and all through his time everything was explained to me. I could not recommend this home more highly.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 20 Jan 2017:

Sincere thanks for your kind review of our home. Your father was an absolute pleasure to care for; his tenacity and determination were to be admired. In the time that your father was with us, we got to know him, including his love for dining out!! It has been our pleasure and good fortune to have known him; thank you as a family for all the support you constantly gave to not only your father but also to us enabling us to know your father a little better.

This nursing home has a very friendly welcoming atmosphere. My mum has not been the easiest person to care for. The staff at Newtown House Nursing Home have been so kind and caring. The home is very clean. The manager is so helpful too. She has really gone out of her way for mum and her family.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 20 Aug 2016:

Sincere thanks for your review. Caring for your mother is an absolute pleasure, we at Newtown House are so very glad that she is settled and leads a full and active life, your mum particularly likes participating in activities and chatting with staff and residents. At the Queens 90th birthday celebrations, as you know your mum thoroughly enjoyed herself, it was also so lovely to see you all as a family celebrating with us. We are so pleased that you as a family have confidence in the care and support we give to your mum, change is never easy and never more so than when you are mature in years. Seeing your mum settle and establish herself as part of our community is so satisfying; thank you for allowing us the opportunity to care and support your mum to have as fulfilling a life as possible.

Since my wife began living at 'Newtown House Nursing Home' in March 2016, the care and attention given to her by the staff has been very good, as is helping her adapt to a very different way of life since having a stroke and the onset of dementia. The activity programme for the residents helps the brain working, apart from giving the residents a lot of enjoyment, but no-one is forced to participate. Food is important to everyone and the quality and variety offered at 'Newtown House Nursing Home' is excellent. Finally; the respect and personal attention given to the residents by management and staff is great.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 08 Aug 2016:

Many thanks for your lovely review, I am so pleased you are happy with the care given by Newtown House to your wife. It is always a pleasure to know that not only residents, but their families are confident with the person centred care we always strive to give at our home, which essentially is the residents home. It is lovely to see your wife participating in the activities and also befriending some of our other residents; socialising is such an important aspect of all of our lives, which we strive to maintain as part of our care and support for residents. As always please do not hesitate to see me, if there is absolutely anything at all we can do to further to support both you and your wife.

I think the care given by all the staff at 'Newtown House Nursing Home' is excellent. I think the best way to describe all I see is that residents are treated how staff would treat their own family; which is very comforting to us as a family. The manager is absolutely superb in every sense. The senior nurse oozes competence. The quality of meals look fab. The chef does a great job.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 08 Aug 2016:

Sincere thanks for your lovely review, we always see Newtown House as primarily the residents home; therefore providing a homely and inclusive manner of providing care, support and lots of laughter is fundamental to the residents well-being. Activities are an integral aspect of our daily lives, meaningful activity and positive relationships are essential to our residents and therefore inclusion in the daily activities, be they formal or informal are encouraged. So pleased you have confidence in the team, we are here at any time should you want to chat or discuss anything with us. Food as we all know, is not only an essential need, but in the wider sense part of socialising with others during meal-times, so again huge thanks for your comments about the quality of the meals.

This home is exceedingly well managed. Staff are cheerful and welcoming. High standard of cleanliness, total absence of unpleasant smells.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 02 Jun 2016:

Thank you so much for your kind review. We are so very glad that you find Newtown House so welcoming and cheerful, our aim is always to ensure that we provide a homely and welcoming environment for our residents; after all this is their home first and our roles are to enable the residents and their families to have as good a quality of life as they are individually able to achieve. Families and friends are such an integral part of residents lives, we are always heartened by the number of people that visit the home. As always my door is always open to you and anyone else that would like to see me or just stop and have a coffee and chat.

My auntie required somewhere her high dependency needs could be fully given, which she receives at Newtown House. She is treated with respect and love by the staff team. A very positive approach to all her requirements and time given at a pace which she feels comfortable.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 13 May 2016:

Many thanks for your lovely review of our home and the care your aunt receives as one of our residents. It is always heartening to hear from families who have found a home that they are comfortable with in providing care for their loved one. Your aunt is a pleasure to care for and a very valued member of our community.

I came to reside at Newtown House about 12 months ago following a minor stroke which resulted in, amongst other things, the loss of my driving licence. I was allocated an excellent room with built in toilet, shower and washing facilities. I have been complete satisfied with all their facilities. The staff here excel in pursuing their many duties and as a result i have nothing really to complain about. Since then following a stroke that left her paralysed down one side, my wife has also resided here. She was given a room opposite mine which is very convenient for us. She also receives excellent and constant attention. So overall I find the service and treatment provided by Newtown House to be excellent.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 14 Aug 2015:

We are so pleased that both you and your wife are able to continue to share your life together at Newtown House and receive the care and support that meets your individual needs. I would also like to thank you for responding to the activities section of the survey, in response to Newtown House's internal survey for residents/families/professionals we certainly identified the pleasure and benefits that our residents gain from activities and to that effect the number of hours available has been increased to offer an even greater variety of activities for residents to participate in. Additionally there is a residents meeting chaired and led by residents which I would encourage you to attend to make any suggestions to further improve the service offered.
Once again sincere thanks for your review.

My 75 year old cousin who has both physical and learning disabilities has been a permanent resident of Newtown House for about 18 month she settled into the daily routine very quickly being well supported and cared for by the very friendly staff. She finds the food particularly to her liking and enjoys participating in the various activities that run through the week. Overall a very good level of care and support.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 14 Aug 2015:

Sincere thanks for your review, we are so pleased that your cousin has settled so well into the home, our aim is always to offer a homely atmosphere for residents, after all this is their home. Meals are such an important part of our lives, not just for their variety and nutritional value, but also from the prospective of being such a social event, conversations abound around the dinning table, your cousin appears to really enjoy being part of a group of residents dinning and talking together. Activities have been increased in terms of the times available and the variety, so even more opportunities' for your cousin to enjoy. We trust that your cousin will continue to benefit from and enjoy the facilities at Newtown House.

My sister has been living alone for some twenty years. She had been failing to care for herself and was in poor physical and psychological condition. She had been unwilling to enter a care home for many years. She was finally taken to Newtown House where she has received the care that she urgently needed. The caring staff have done wonders in returning her to a happy, sensible way of living. In Newtown House she feels completely 'at home'. The transformation has been remarkable to an 87 year old woman.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 05 Aug 2015:

Thank you for allowing us the opportunity to provide your sister with a home that she is so happy in. It is such a pleasure when someone's quality of life improves and that person is able to live a happy and meaningful life. We as staff are frequently amazed at the tenacity of a person to overcome significant obstacles in their life and regain a quality of life which brings them happiness and contentment.

When we realised that my sister-in-law needed to be cared for, Newton House was recommended by a neighbour. We visited and were immediately impressed by the welcoming staff and unusually there was a room free. She agreed to leave her much loved home after being interviewed by the manageress (who talked about singing, which my sister-in-law loves). She moved in with no fuss and now absolutely loves living in Newton House.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 05 Aug 2015:

It is always a pleasure when our home has been recommended and proves to be a success with a new resident. Singing is something we do at Newtown House, not just during activity sessions, but in general - people sing when they are happy and we sing a lot, residents and staff. We are so pleased that your sister-in-law loves living at Newtown House.

I am 79 years old and I have been living here for 7 months following an illness. Because of it I was unable to look after myself. I chose a Nursing home because I needed full time Nurses and Carers. I had expected that my health could only worsen but instead it has been gradually improving. This, I believe is for no other reason than the skill and kindness I have received here..... No, it is more like the love and care that normally comes from your own family.
How do I describe such a great place ? Well, here is a little bit.
The food is so nice that I am even eating my vegetables.... what a surprise ! Three menus a day and the variety seems to please everyone.
More. Personal needs are most important and are handled with such care that there is little or no embarrassment. A wonderful relief.
You can read about the normal things like rooms, gardens and amenities, etc. all excellent. No worries.
Stated briefly Newtown is a Brand name.
The Home is us.
We are the Newtown House Nursing Home.
And we are delighted to be here.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 05 Aug 2015:

It is always so heart warming when we receive a review from someone like yourself - you as a resident know the home from a very different perspective, you live here, this is your home. I am so pleased that you feel cared for and surrounded by kindness. Your progress is a joy to see and you should be proud of what you have achieved, we as the team are only part of the answer, your determination and endurance has been humbling to watch - well done. I trust that you will continue to feel safe surrounded by those of us that have the privilege to care for you.

My wife has been well looked after. She has made good progress in regarding her health thanks to the professional attention given by the staff, They have made her very welcome and consequently she has felt wanted and not just a number. The general approach and care she has received gives one confidence in my leaving her alone in somewhere other than her own home.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 05 Aug 2015:

We are so pleased that you have confidence with the team and the care that your wife receives. Our aim is always to give personalised care to all of our residents, we are after all individuals in our own right with life's rich tapestry of experiences. The progress you mention is always a partnership, we aim to work proactively with residents, their families and those who they chose to be involved in their care and lives.

Newtown House is one of the smaller nursing homes (24 residents) which is what attracted us. The staff are friendly and helpful and there is a bright and welcoming atmosphere about the place. Everyone is on first name terms and there is a close eye kept on medical conditions. eating, drinking etc. The day lounge gets a bit crowded at times but it does mean nobody is left out of activities. All in all a big worry off my mind.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 05 Aug 2015:

Many thanks for your review of Newtown House. Following a resident survey we have identified that our residents benefit wonderfully from the current activities programme, therefore we have increased the number of hours available to offer an even more extensive range of activities to our residents. I would be very pleased to discuss this further with you, my door is always open and I look forward to seeing you very soon. I agree there are even more residents participating in the activities and also enjoying one another's company - a real community spirit.

My aunt, now aged 100, has been in the care home for 2 years. Initially I was looking for a care home that was not too large and that had some rooms that overlooked the garden as aunt was keen to have a garden outlook and not just a brick wall! The home is a converted guest house with a two story extension overlooking the garden. The garden rooms are adequate in size but not en-suite. Being a little reclusive my aunt likes to stay in the room most of the time – this is no problem to the staff who understand her needs and bring her meals to her and make every effort to pop in to see her for a chat and make sure she is keeping well hydrated. She is warm, comfortable and treated with dignity. A choice of meals is available and the food appears to be nutritious and plentiful. Due to limited mobility she uses a commode, which does lead to some 'accidents', so the room is cleaned regularly and an automatic air freshener dispenser is fitted to 'sweeten' the air. When there have been concerns about her health I have always been kept informed, by the management, as to what action is being taken. There is an assortment of activities, including 'pamper days', held in the home for those who wish to attend. Furthermore, there are no restrictions on visiting and I am always struck by how welcoming the staff are to any visitors. All the staff are kind and compassionate and treat all residents with respect and gentleness. Whilst the 'tick' boxes below are useful to provide a score they are only subjective to an individuals interpretation of the headings, but to me the overall standard is excellent for the requirements of my aunt. With a limit of 23 residents the care home is run as a big family catering to individual preferences and I have no hesitation in recommending it.

How likely would you be to recommend Newtown House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jane Harris, Manager at Newtown House Nursing Home responded to this review on 05 Aug 2015:

Thank you for your lovely review in respect of the care your aunt receives with us at Newtown House. Our ethos is always to treat each resident as an individual, respect for that person and their life is central in the provision of dignified personalised care. Every person is an individual with a rich tapestry of experiences in life that make the person who they are, to know our residents is a privilege; there are countless opportunities to learn from one another. We always like to work in partnership with residents, family's and those that the resident would like involved in their care and life in general. It is heart warming to know how settled your aunt is at Newtown House.

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Awards / Recognitions

February 2017

Food Standards Agency

Recipient: Newtown House Nursing Home

Date: Monday 27 Feb 2017

more details

November 2016

Finalist Chef of the Year

Recipient: Newtown House Nursing Home

Date: Saturday 26 Nov 2016

more details

March 2016

November 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Newtown House Nursing Home