Norlington, Bournemouth, Dorset
Norlington, Bournemouth, Dorset
Norlington, Bournemouth, Dorset

Norlington Nursing and Residential Care is a long established family run home which provides Premier Care for Senior Citizens.

The home is situated in Southbourne and is a short level walk from the local shops and seafront and also close to the main bus route between Christchurch and Bournemouth.

Norlington aims to create a secure, relaxed, happy and homely atmosphere for the clients to live in and for staff to work. Every client is supported on an individual basis with dignity and respect. They welcome families and friends at the home and encourage the client to maintain links to meet their social, emotional and spiritual needs.

Facilities and services include: activity organiser, chiropodist, dentist, optician, local priest, hairdresser, library, wheelchair access, lift to all floors.

Owner: Norlington Care Ltd

Person in charge: Gary Tempany (Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Old Age

Single Rooms: 17

Shared Rooms: 10

Rooms with ensuite WC: 25

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Norlington: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 2 hours ago

Single room en suite on the top floor with access to the lift. Single room en suite on the ground floor facing the garden

Reviews

9.7 Norlington has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Norlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Norlington in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Norlington is calculated as follows: ( (224 Excellents x 5) + (86 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 322 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Norlington is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 18 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norlington?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norlington

  • Resident / Service User
    6
  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • more

My father has been a resident since June 2015 following a hip surgery, a period of convalescence which wasn't successful and a long-term diagnosis of Vascular Dementia.
Following admission, all staff have proved to be very caring, knowledgeable and generally very kind towards my father. The food is of an excellent standard with variety and options available. My father is very well cared for in this home and I thoroughly recommend it.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we decided to look for a home for our close friend we wanted somewhere that would not only look after his personal needs but make sure his mental needs were looked after too. In the few years that he has now been living at the Norlington, he has become a much happier man and there is always something for him to take part in. He started off not wanting to leave his room but now loves to go to the lounge and participate in activities and entertainment that the home provides on a regular basis. The staff are all friendly and nothing is too much trouble for them. He is kept clean and treated with utmost respect and with dignity. The facilities are also kept to a high standard of cleanliness and tidiness. I’m so happy he is there. Staff always keep me updated on a regular basis. I would highly recommend this home to anyone.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When they arrived at Norlington, my parents were made very welcome and were told from the outside that the staff were there for them. Indeed it was clear throughout their time there that nothing was too much trouble. Staff were kind and compassionate, the owner and manager are passionate about their work and this permeates through the whole staff. The care given to the residents was fantastic. They were always clean with combed hair and sometimes, where appropriate a little make up had been applied. Although staff were very busy, there was always a relaxed atmosphere and it was always possible to speak to someone if we had a concern. We were kept well informed regarding mum and dad's health issues. The religious practices of residents are taken into consideration whenever possible and the family (including grandchildren and great-grandchildren) were always welcome. We felt part of one big family.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Can only praise Norlington for the care and affection they showed toward my father, now deceased.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care workers at this care home are so loving, thoughtful and respect all elderly in the home, such a welcoming loving home. Would highly recommend this home.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My experince is the first time dealing with a relative in a care home.
They were very helpful and kind and friendly to my dad.

How likely would you be to recommend Norlington? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was a resident for 4 years. She was looked after amazingly well by all the staff, who were always giving 100%. We were very very lucky to get her into this home and will always be extremely grateful!

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I consider myself very lucky to have found and chosen the Norlington for my uncle. All the staff are very friendly, approachable and offer a lovely, caring service.

When we first visited, we noticed that it had a pleasant, homely atmosphere and when we were shown around, nowhere was off limits which gave us confidence.

I would highly recommend the Norlington.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very pleased with Norlington. They made the move my aunt had to make as easy as they could. Letting her bring quite a bit of her own furniture in.
There is always a good number of staff on duty. From the manager and owner down staff seemed interested in the residents and there is a genuine sense of care. Any problems/concerns are taken seriously and have been dealt with efficiently. Visitors are always made to feel welcome.

How likely would you be to recommend Norlington? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been cared for at this home for the past five years. During this time the care given by all the staff has been to the highest standards. The home has a distinct family feel it with the staff being supportive not only to the residents but also their relatives. The owners are constantly on hand and seek to improve all the time.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident at Norlington care home for 5 1/4 years. She sadly passed away this week, aged 95 years. The care administered by staff in the latter stages of mum's life was excellent - very caring and dignified. We have always been kept informed of any changes to do with mum.

How likely would you be to recommend Norlington? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent home.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleasantly satisfactory.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother entered Norlington in spring 2012, she was allocated a lovely sunny room with door to terrace. All the staff have cared for mum over the last 5 years superbly, in fact now saying she was 'like one of the family'.

Mum's dietary needs changed as she declined and carers, chef and ancillary staff helped with these. Nursing staff have helped to keep mum free of pain and she had a peaceful death. Thank you all at the Norlington.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit my friend regularly, (aged 91) who used to be a neighbour in the retirement establishment where I still live. She is in very good spirits, she is not very mobile but the staff are very helpful, patient and always friendly. She has a poor appetite but she enjoys the meals provided. (There is a choice)
The staff are very friendly, always respectful. (So I know where I will go when I will no longer be able to care for myself)

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I are so pleased we found the Norlington. The care is excellent from the carers and nurses. The food is also good, with pleasant surroundings. Visitors are always welcomed.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very satisfied with respite care that Norlington provided dad, he was very settled there for six weeks. Well fed and looked after. Medical and general care very good. Carers always on hand when assistance was required. The manager very thorough with initial appraisal and always on hand when the family needed reassurance with regard to dad's care during his stay. Carers and nurses always very friendly and helpful. All our needs were met during dad's stay. Dad certainly would not have survived at home and thanks to the Norlington he is still with us.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was very well cared for and respected by the staff. Good choice of food and really enjoyed the lunches. The staff were all cheerful and kind. I felt that the respite stay had done me good and came home rested and feeling stronger. Thank you.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I want to give this care home 110% it's not posh which is what I loved about it. Just home from home. The staff are absolutely fantastic to not only the residents but also their family, friends and pets. My mum has been extremely difficult in her behaviour and amount of noise she was making due to her dementia and they have been so good to her, patience I wouldn't have had! They made her final hours very comfortable and still continued to turn her etc and provided my brother and me with endless coffees and snacks, thanks to a very caring chef too! and not forgetting the maintenance man who hung up her pictures for her etc.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for since 2007. The care and support which the staff of this nursing home have given my mother has been of the highest standard. The staff have adjusted the care and support which they give to accommodate my mother's changing needs. There is always a warm welcome for my sister, who regularly visits my mother. The activities could be improved.

How likely would you be to recommend Norlington? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Staff are kind. Food is excellent and always a good choice. I like to talk to people and staff always have time for me.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During the last few days of my husbands life he was cared for with fondness and dignity. He felt as though he was with friends and was surrounded by love. The staff have supported both my husband and myself and made this difficult time more bearable.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy here. Everyone is lovely.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like the food, always get seconds!
Staff are excellent, I feel safe here.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as we entered Norlington to view, we felt there was a very friendly atmosphere and more like a big happy family. It was very clean and no nasty smells. Since placing my wife's uncle we have been very impressed with how quickly he settled and this was due to all the staff. He keeps saying how happy he is and how the staff often pop in to say hello, and how happy he is to be there. Also the food is always nice and he eats it all up.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for 4 years, it's very good.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we first visited Norlington with a view to placing my uncle we felt a lovely air of friendliness and calm. We returned to meet the manager who was again very friendly and informative. Everywhere was very clean and since placing my uncle he has found everyone very helpful and caring.
There is also entertainment throughout the week which the residents enjoy. My uncle arrived at Norlington frail and is now a very cheerful person and always says how kind and considerate everyone is. I would completely recommend Norlington, they are like a big family.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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