Norlington

19 Stourwood Avenue, Southbourne, Bournemouth BH6 3PW

Norlington, Bournemouth, Dorset
Norlington, Bournemouth, Dorset
Norlington, Bournemouth, Dorset

Norlington Nursing and Residential Care is a long established family run home which provides Premier Care for Senior Citizens.

The home is situated in Southbourne and is a short level walk from the local shops and seafront and also close to the main bus route between Christchurch and Bournemouth.

Norlington aims to create a secure, relaxed, happy and homely atmosphere for the clients to live in and for staff to work. Every client is supported on an individual basis with dignity and respect. They welcome families and friends at the home and encourage the client to maintain links to meet their social, emotional and spiritual needs.

Facilities and services include: activity organiser, chiropodist, dentist, optician, local priest, hairdresser, library, wheelchair access, lift to all floors.

Owner: Norlington Care Ltd

Person in charge: Gary Tempany (Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Old Age

Single Rooms: 17

Shared Rooms: 10

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single £650 – £850 , Nursing Care Shared (per person) £570 – £670

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Norlington: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Norlington has a Review Score of 9.7 (9.651)

The Review Score of 9.7 (maximum of 10) for Norlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Norlington in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for Norlington is calculated as follows: ( (99 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.946 Points relating to the number of positive Reviews for Norlington is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered beds ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norlington?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norlington

  • Resident / Service User
    5
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I was very well cared for and respected by the staff. Good choice of food and really enjoyed the lunches. The staff were all cheerful and kind. I felt that the respite stay had done me good and came home rested and feeling stronger. Thank you.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I want to give this care home 110% it's not posh which is what I loved about it. Just home from home. The staff are absolutely fantastic to not only the residents but also their family, friends and pets. My mum has been extremely difficult in her behaviour and amount of noise she was making due to her dementia and they have been so good to her, patience I wouldn't have had! They made her final hours very comfortable and still continued to turn her etc and provided my brother and me with endless coffees and snacks, thanks to a very caring chef too! and not forgetting the maintenance man who hung up her pictures for her etc.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for since 2007. The care and support which the staff of this nursing home have given my mother has been of the highest standard. The staff have adjusted the care and support which they give to accommodate my mother's changing needs. There is always a warm welcome for my sister, who regularly visits my mother. The activities could be improved.

How likely would you be to recommend Norlington? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Staff are kind. Food is excellent and always a good choice. I like to talk to people and staff always have time for me.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During the last few days of my husbands life he was cared for with fondness and dignity. He felt as though he was with friends and was surrounded by love. The staff have supported both my husband and myself and made this difficult time more bearable.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy here. Everyone is lovely.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like the food, always get seconds!
Staff are excellent, I feel safe here.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as we entered Norlington to view, we felt there was a very friendly atmosphere and more like a big happy family. It was very clean and no nasty smells. Since placing my wife's uncle we have been very impressed with how quickly he settled and this was due to all the staff. He keeps saying how happy he is and how the staff often pop in to say hello, and how happy he is to be there. Also the food is always nice and he eats it all up.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at the Norlington for three years 10 months. During her stay she ahs been looked after with great dignity and caring. The staff are professional and very caring without exception. The home has a very homely feel and relatives and visitors are made to feel welcome and cared for.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have lived here for 4 years, it's very good.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we first visited Norlington with a view to placing my uncle we felt a lovely air of friendliness and calm. We returned to meet the manager who was again very friendly and informative. Everywhere was very clean and since placing my uncle he has found everyone very helpful and caring.
There is also entertainment throughout the week which the residents enjoy. My uncle arrived at Norlington frail and is now a very cheerful person and always says how kind and considerate everyone is. I would completely recommend Norlington, they are like a big family.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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