my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
Rated Outstanding in all areas by the CQC (August 2022), Queensmount offers personalised short and long-stay residential and nursing care, including day care and specialist support for people living with Parkinson’s. The home also provides compassionate palliative care. Queensmount has recently undergone an extensive refurbishment, with communal areas such as the lounges, dining rooms, salon and bar beautifully refreshed and updated with new décor, furniture and fittings, alongside improvements to...
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
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Queensmount Care Home has a Review Score of 9.8 (9.849) out of 10, based on 25 reviews in the last 2 years.
Over all time Queensmount Care Home has 192 reviews.
Dad sadly passed away in June and during the last few days we spent with him. The staff went above and beyond to look after him and us. They genuinely cared for him and we thank them all.
Thank you for taking the time to leave your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like "patient, kind and caring" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
My mother was a resident at Queensmount for almost 6 years before she passed away there in June. I have nothing but praise for everyone who works at Queensmount. She received the best of care throughout her stay - their excellent care remained constant throughout despite Mum's deteriorating condition. All members of staff (nurses, carers, kitchen, cleaning, finance, management etc) were thoroughly professional, friendly and supportive. They were also communicative and promptly addressed any concerns I had about Mum's care.
Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "professional, friendly and supportive" being used to describe our care....
I found Queensmount very clean and a friendly atmosphere, the staff seem to be very attentive to the residents' needs and nothing seems to be too much trouble, my cousin seems to be very happy there and as she suffers from a serious condition so she can't enjoy and do all the things that we all take for granted, yes they do their upmost best for her, so she can enjoy her remaining days in comfort and be in a safe and secure environment without having to rely on careers and family to help her with her basic needs. 10/10.
Hello and thank you for taking the time to leave such a lovely review for the staff at Queensmount Care Home. It is lovely to hear words like "attentive" used to describe our staff. We are so pleased that your Cousin is happy at the care home and that you feel she is comfortable "safe and secure". We hope that your Cousin continues to enjoy her time within the care home!
A perfect final place for Dad. The staff really cared. The home was clean and well-managed. The staff, without exception, made this a real home, inclusion was key to everything they did. Even during difficult times; COVID, no lifts, lockdowns, they made extra effort to make Dad feel looked after. When Dad had his difficult moments, they went the extra mile. I will always be grateful to all the management and staff for what they did for Dad over his three-year stay.
Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope Queensmount Care Home did everything possible to make your father's stay as comfortable as possible. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your Dad received the best possible care.
My mother-in-law was cared for with the utmost professionalism. Staff were always able to explain what was happening, kept us well informed of any changes and was extremely approachable. The family always felt welcome. At the end of my mother-in-law's life, they showed great compassion and treated her with dignity and evidence a good understanding of palliative care. Thank you.
Thank you for your kind words. It is always nice to hear words like 'professionalism" and 'compassion being used to describe our care.
My mother has spent the last 5.5 years at Queensmount Care Home and I am so grateful for the care she has received from the staff from the day she arrived to her last breath. They have been her second family and we as her family have got to know the staff and appreciate all they have done for her and along the way became friends.
We are saddened to hear of your loss and appreciate you taking the time to leave your review. It is lovely to hear that throughout your Mother's stay at our home, she has become a part of our Queensmount family and you have felt nothing short of supported throughout the years. Hopefully you can go away from this feeling like your loved one received the best possible care.
The care at Queensmount is outstanding and has been throughout all the years my dearest friend has been in there. The last few weeks of her life were made bearable by the respect and compassion she was treated with and also the wonderful way the family and friends were also supported throughout.
Thank you for your kind words. We are glad to help you through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you and your friend's family felt supported through these hard times and that your Friend was treated with compassion and respect. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Queensmount took great care of Dad. The staff really got to know him and had a laugh with him which was important to us. At a hard time for us, they met us with kindness. Thank you to all, especially some members of staff in particular.
We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and it is lovely to know that your Dad was well looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.
Queensmount provides care tailored to each individual and looks after each resident and their family with great patience and kindness. All the staff go to great lengths to help everyone feel at home at all times. Staff are great at keeping families informed and involved. Everyone who works there in whatever role are amazing.
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Queensmount for your stay.
My respite care at Queensmount after a hospital stay was so beneficial in terms of care, kindness and medical staff's ability to deal with my neck brace after a car accident. The staff were so understanding after a stressful time and I shall never forget all the advice and motivation I received in my times of need! Thank you to everyone at Queensmount.
Thank you for taking the time to leave your review. We are really pleased to hear you felt so comforted and supported both physically and emotionally by our staff whilst you recovered. Thank you for choosing Queensmount for your stay.
From the minute I walked into Queensmount for my two-week period of respite, I knew it was the right place for me. I was immediately welcomed by the receptionist and staff. I checked in when I was discharged from hospital after lung surgery for cancer. I extended my three days and didn't want to leave! I am a fit and able 62-year-old woman. All the staff were incredible! Caring, friendly and so very helpful. Very attentive and always checking on me, giving me my medications and meals and tea etc. Without a doubt the best place to be for my recovery and healing, as I had no concerns or worries. Pure care and focus on me! I was sad to leave. A fantastic place for operation recovery and highly recommended!
Thank you for your lovely review. We are so pleased to hear that the staff at Queensmount went above and beyond to help you during your respite stay, doing everything they could to make the transition as smooth as possible. It's so lovely to know you felt so at home with us during your stay and we...
At an extremely difficult time for my mum and our family, my mum found sanctuary at Queensmount Care Home. She was very well looked after and treated with kindness, compassion and care. As a family, we were massively grateful for the kindness that was extended to all of us. At a time of sadness and grief, we could not have been better supported. We will never forget the angels at Queenmount Care Home. Thank you from the bottom of our hearts for everything.
Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
We will always have gratitude for her gentile system of care and would not hesitate to recommend Queensmount Care Home to others. With many thanks.
Thank you for taking the time to leave your kind review. We are sorry for your loss. We hope Queensmount care home did everything possible to make the transition as easy as possible for your mum and it is always nice to hear from family members feeling like their loved one has been cared for and...
Amazing place, amazing people.
Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
The care staff and office staff are so good at keeping the family informed. And even during the very difficult times of COVID, we were assured of care at all times.
Thank you for your kind words. It is always nice to hear words like “Kind” and “Thoughtful” being used to describe our carers. Please let us know if there is anything we can do to make your grandma's stay as comfortable as possible.
Queensmount Care Home is a wonderful place to be for both residents and visitors. The atmosphere is warm, friendly, and always welcoming. The food is exceptional, and the activities are highly entertaining. My mum was so very well looked after and treated with great respect. I thoroughly recommend Queensmount Care Home.
Thank you for your lovely review. It is always nice to hear words like “friendly” and “welcoming” being used to describe our care. We are pleased to hear that you were impressed with our freshly cooked meals and entertaining activities at Queensmount Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.
The care home was so welcoming to our mother and us as a family. My mother wasn't always an easy person to look after and the staff were always patient with her. The staff were especially brilliant in my mother's last 5 days, I was allowed to stay overnight and we were all cared for. The last few days of my mother's life are now filled with so many lovely memories, I cannot thank everyone enough for this gift.
We appreciate you taking the time to leave us your kind comments. We are very happy to hear you were always at ease knowing the staff at our Queensmount care home were always so patient and welcoming to both your family and your mother whilst in our care. We are saddened to hear about your loss and hope you can go away from this experience knowing your loved one received the best possible care.
We would recommend this care home to everyone.
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like “fantastic” and "amazing" being used to describe our care. We hope to continue providing your dad with the best possible care and we look forward to seeing you again soon.
Thank you all at Queensmount, I am eternally grateful to you all.
We appreciate you taking the time to leave us your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are so pleased to hear that you can feel at ease knowing that your mum received the best possible care. Thank you for choosing Queensmount Care Home for your mum's stay.
I would not hesitate to recommend Queensmount to anyone and I really can’t thank them enough for taking wonderful care of my lovely mum in her last days.
We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased that you and your family felt welcomed and that your mum felt comfortable. Thank you for choosing Queensmount for your stay.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.
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I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application
I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.
I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.
I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.
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