Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
Review Us
9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queensmount Care Home
  • 60
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Total of 189, showing 21-40
Review from John M (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A perfect final place for Dad. The staff really cared. The home was clean and well-managed. The staff, without exception, made this a real home, inclusion was key to everything they did. Even during difficult times; COVID, no lifts, lockdowns, they made extra effort to make Dad feel looked after. When
Dad had his difficult moments, they went the extra mile. I will always be grateful to all the management and staff for what they did for Dad over his three-year stay.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope Queensmount Care Home did everything possible to make your father's stay as comfortable as possible. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review from A R (Daughter-in-law of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was cared for with the utmost professionalism. Staff were always able to explain what was happening, kept us well informed of any changes and was extremely approachable. The family always felt welcome. At the end of my mother-in-law's life, they showed great compassion and treated her
with dignity and evidence a good understanding of palliative care. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. It is always nice to hear words like 'professionalism" and 'compassion being used to describe our care.

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Review from Y M (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent the last 5.5 years at Queensmount Care Home and I am so grateful for the care she has received from the staff from the day she arrived to her last breath. They have been her second family and we as her family have got to know the staff and appreciate all they have done for her and
along the way became friends.
Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

We are saddened to hear of your loss and appreciate you taking the time to leave your review. It is lovely to hear that throughout your Mother's stay at our home, she has become a part of our Queensmount family and you have felt nothing short of supported throughout the years. Hopefully you can go away from this feeling like your loved one received the best possible care.

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Review from Morag S (Friend of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Queensmount is outstanding and has been throughout all the years my dearest friend has been in there. The last few weeks of her life were made bearable by the respect and compassion she was treated with and also the wonderful way the family and friends were also supported throughout.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We are glad to help you through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you and your friend's family felt supported through these hard times and that your Friend was treated with compassion and respect. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from E M (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount took great care of Dad. The staff really got to know him and had a laugh with him which was important to us. At a hard time for us, they met us with kindness. Thank you to all, especially some members of staff in particular.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and it is lovely to know that your Dad was well looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from A A (Relative of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queensmount provides care tailored to each individual and looks after each resident and their family with great patience and kindness. All the staff go to great lengths to help everyone feel at home at all times. Staff are great at keeping families informed and involved. Everyone who works there in
whatever role are amazing.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Queensmount for your stay.

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Review from E G (Respite Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My respite care at Queensmount after a hospital stay was so beneficial in terms of care, kindness and medical staff's ability to deal with my neck brace after a car accident. The staff were so understanding after a stressful time and I shall never forget all the advice and motivation I received in my
times of need! Thank you to everyone at Queensmount.
Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are really pleased to hear you felt so comforted and supported both physically and emotionally by our staff whilst you recovered. Thank you for choosing Queensmount for your stay.

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Review from K S (Respite Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute I walked into Queensmount for my two-week period of respite, I knew it was the right place for me. I was immediately welcomed by the receptionist and staff. I checked in when I was discharged from hospital after lung surgery for cancer. I extended my three days and didn't want to leave!
I am a fit and able 62-year-old woman. All the staff were incredible! Caring, friendly and so very helpful. Very attentive and always checking on me, giving me my medications and meals and tea etc. Without a doubt the best place to be for my recovery and healing, as I had no concerns or worries. Pure care and focus on me! I was sad to leave. A fantastic place for operation recovery and highly recommended!
Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. We are so pleased to hear that the staff at Queensmount went above and beyond to help you during your respite stay, doing everything they could to make the transition as smooth as possible. It's so lovely to know you felt so at home with us during your stay and we will certainly pass on your feedback to the home's manager. Thank you for choosing Queensmount for your stay.

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Review from J P (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At an extremely difficult time for my mum and our family, my mum found sanctuary at Queensmount Care Home. She was very well looked after and treated with kindness, compassion and care. As a family, we were massively grateful for the kindness that was extended to all of us. At a time of sadness and
grief, we could not have been better supported. We will never forget the angels at Queenmount Care Home. Thank you from the bottom of our hearts for everything.
Reply from Eden Tomlinson, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from C D (Son of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum was there for a relatively short time, we were welcomed with respect and understanding from our viewing to the final days of our Mum's life and beyond. We can only give praise to all the staff for their care and support as we feel they assisted in making Mum's last days more fulfilling.
We will always have gratitude for her gentile system of care and would not hesitate to recommend Queensmount Care Home to others. With many thanks.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. We hope Queensmount care home did everything possible to make the transition as easy as possible for your mum and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from Nigel H (Son of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Queensmount for palliative care. He was only in care for probably three weeks until he passed away. The care that he received and the attention to detail for his needs were exceptional. The staff go above and beyond to ensure that all needs are met with care and dignity. I know that
my father had the best care possible in his final days.
Amazing place, amazing people.
Reply from Eden Tomlinson, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Trudy S (Granddaughter of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma moved into Queensmount Care Home over 2 years ago. It was a really scary time for her (dementia) and for the family as she became more unable to look after herself... Queensmount have been a lifeline. The staff are incredible, so kind and thoughtful. The daily activities are wonderful to
keep Grandma active and around other people. She has found a wonderful community and is honestly happy each day.
The care staff and office staff are so good at keeping the family informed. And even during the very difficult times of COVID, we were assured of care at all times.
Reply from Eden Tomlinson, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. It is always nice to hear words like “Kind” and “Thoughtful” being used to describe our carers. Please let us know if there is anything we can do to make your grandma's stay as comfortable as possible.

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Review from Wendy G (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount Care Home is a wonderful place to be for both residents and visitors. The atmosphere is warm, friendly, and always welcoming. The food is exceptional, and the activities are highly entertaining. My mum was so very well looked after and treated with great respect. I thoroughly recommend Queensmount
Care Home.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” and “welcoming” being used to describe our care. We are pleased to hear that you were impressed with our freshly cooked meals and entertaining activities at Queensmount Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Georgina T (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was so welcoming to our mother and us as a family. My mother wasn't always an easy person to look after and the staff were always patient with her. The staff were especially brilliant in my mother's last 5 days, I was allowed to stay overnight and we were all cared for. The last few days
of my mother's life are now filled with so many lovely memories, I cannot thank everyone enough for this gift.
Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your kind comments. We are very happy to hear you were always at ease knowing the staff at our Queensmount care home were always so patient and welcoming to both your family and your mother whilst in our care. We are saddened to hear about your loss and hope you can go away from this experience knowing your loved one received the best possible care.

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Review from Sally S (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has the most wonderful care, every need was met, also the care of our family was also fantastic, all staff are amazing, caring people. The food was wonderful, hot and well presented.
We would recommend this care home to everyone.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like “fantastic” and "amazing" being used to describe our care. We hope to continue providing your dad with the best possible care and we look forward to seeing you again soon.

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Review from Emma H (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review following the sad passing of my mummy who was a resident at Queensmount since January 2023, I had heard many good reports in the years preceding her stay. So when we had to make the difficult decision to take the nursing home route, Queensmount was one of our choices and I am
so glad we chose Queensmount.
I have no regrets which is so comforting now, I spent time with my mother most days during her 9 months there and what a fantastic experience, the staff are so kind, professional, and friendly.
Thank you all at Queensmount, I am eternally grateful to you all.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are so pleased to hear that you can feel at ease knowing that your mum received the best possible care. Thank you for choosing Queensmount Care Home for your mum's stay.

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Review from Karen M (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mum only had a short stay at Queensmount before she passed away, however, I have nothing but praise for all the staff. Without exception and starting from when I first went to have a look around, my mum, myself and my family were made to feel so very welcome.
Nothing was too much trouble
and we were always welcomed with a smile. The manager herself was especially wonderful and helped me get things in place to enable my mum to move in quickly.
There was always a very relaxed atmosphere which was very calming but we were all very aware of how hard the staff worked to make everything run smoothly.
The nursing staff were fabulous and right up to the end, they made sure that Mum was comfortable and that anything she wanted/needed was done without question.
I would not hesitate to recommend Queensmount to anyone and I really can’t thank them enough for taking wonderful care of my lovely mum in her last days.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased that you and your family felt welcomed and that your mum felt comfortable. Thank you for choosing Queensmount for your stay.

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Review from S T (Son-in-law of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be exceptionally kind and considerate towards my father-in-law. I have every confidence for his wellbeing at Queensmount.
Reply from Rebecca Kellegher, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are pleased to hear that you find our staff exceptionally kind and considerate and that you have every confidence for your father-in-law's wellbeing. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from J T (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled very well in to the home with the help of all the staff.
I now have peace of mind as I can see how well he is looked after and cared for. The home organised a trip out for him and he so enjoyed this. It was a lovely thing to do for him.
Reply from Rebecca Kellegher, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you feel at ease with your father in our care and that he has settled very well with us. We hope to continue providing your loved one with the best possible care.

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Review from S P (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went into Queensmount Care Home last December. She found it difficult to begin with as she has always been very independent. I go in to see my mother every day, and my brothers (2) are also regular visitors. I have found the staff very caring and the management I have found to be very supportive.
Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

Thank you for your feedback. We hope Queensmount care home did everything possible to make such a difficult transition as easy as possible and that Mum has now settled into the home well. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

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