Review from C D (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience

Although Mum was there for a relatively short time, we were welcomed with respect and understanding from our viewing to the final days of our Mum's life and beyond. We can only give praise to all the staff for their care and support as we feel they assisted in making Mum's last days more fulfilling.

We will always have gratitude for her gentile system of care and would not hesitate to recommend Queensmount Care Home to others. With many thanks.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. We hope Queensmount care home did everything possible to make the transition as easy as possible for your mum and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from Nigel H (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience

My father went into Queensmount for palliative care. He was only in care for probably three weeks until he passed away. The care that he received and the attention to detail for his needs were exceptional. The staff go above and beyond to ensure that all needs are met with care and dignity. I know that

my father had the best care possible in his final days.
Amazing place, amazing people.

Reply from Eden Tomlinson, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Trudy S (Granddaughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience

My grandma moved into Queensmount Care Home over 2 years ago. It was a really scary time for her (dementia) and for the family as she became more unable to look after herself... Queensmount have been a lifeline. The staff are incredible, so kind and thoughtful. The daily activities are wonderful to

keep Grandma active and around other people. She has found a wonderful community and is honestly happy each day.
The care staff and office staff are so good at keeping the family informed. And even during the very difficult times of COVID, we were assured of care at all times.

Reply from Eden Tomlinson, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. It is always nice to hear words like “Kind” and “Thoughtful” being used to describe our carers. Please let us know if there is anything we can do to make your grandma's stay as comfortable as possible.

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Review from Wendy G (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience

Queensmount Care Home is a wonderful place to be for both residents and visitors. The atmosphere is warm, friendly, and always welcoming. The food is exceptional, and the activities are highly entertaining. My mum was so very well looked after and treated with great respect. I thoroughly recommend Queensmount

Care Home.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” and “welcoming” being used to describe our care. We are pleased to hear that you were impressed with our freshly cooked meals and entertaining activities at Queensmount Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Georgina T (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience

The care home was so welcoming to our mother and us as a family. My mother wasn't always an easy person to look after and the staff were always patient with her. The staff were especially brilliant in my mother's last 5 days, I was allowed to stay overnight and we were all cared for. The last few days

of my mother's life are now filled with so many lovely memories, I cannot thank everyone enough for this gift.

Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your kind comments. We are very happy to hear you were always at ease knowing the staff at our Queensmount care home were always so patient and welcoming to both your family and your mother whilst in our care. We are saddened to hear about your loss and hope you can go away from this experience knowing your loved one received the best possible care.

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Review from Sally S (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience

My dad has the most wonderful care, every need was met, also the care of our family was also fantastic, all staff are amazing, caring people. The food was wonderful, hot and well presented.
We would recommend this care home to everyone.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like “fantastic” and "amazing" being used to describe our care. We hope to continue providing your dad with the best possible care and we look forward to seeing you again soon.

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Review from Emma H (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience

I am writing this review following the sad passing of my mummy who was a resident at Queensmount since January 2023, I had heard many good reports in the years preceding her stay. So when we had to make the difficult decision to take the nursing home route, Queensmount was one of our choices and I am

so glad we chose Queensmount.
I have no regrets which is so comforting now, I spent time with my mother most days during her 9 months there and what a fantastic experience, the staff are so kind, professional, and friendly.
Thank you all at Queensmount, I am eternally grateful to you all.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are so pleased to hear that you can feel at ease knowing that your mum received the best possible care. Thank you for choosing Queensmount Care Home for your mum's stay.

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Review from Karen M (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

Sadly my mum only had a short stay at Queensmount before she passed away, however, I have nothing but praise for all the staff. Without exception and starting from when I first went to have a look around, my mum, myself and my family were made to feel so very welcome.
Nothing was too much trouble

and we were always welcomed with a smile. The manager herself was especially wonderful and helped me get things in place to enable my mum to move in quickly.
There was always a very relaxed atmosphere which was very calming but we were all very aware of how hard the staff worked to make everything run smoothly.
The nursing staff were fabulous and right up to the end, they made sure that Mum was comfortable and that anything she wanted/needed was done without question.
I would not hesitate to recommend Queensmount to anyone and I really can’t thank them enough for taking wonderful care of my lovely mum in her last days.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased that you and your family felt welcomed and that your mum felt comfortable. Thank you for choosing Queensmount for your stay.

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Review from S T (Son-in-law of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

I have found all the staff to be exceptionally kind and considerate towards my father-in-law. I have every confidence for his wellbeing at Queensmount.

Reply from Rebecca Kellegher, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are pleased to hear that you find our staff exceptionally kind and considerate and that you have every confidence for your father-in-law's wellbeing. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from J T (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

My father has settled very well in to the home with the help of all the staff.
I now have peace of mind as I can see how well he is looked after and cared for. The home organised a trip out for him and he so enjoyed this. It was a lovely thing to do for him.

Reply from Rebecca Kellegher, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you feel at ease with your father in our care and that he has settled very well with us. We hope to continue providing your loved one with the best possible care.

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Review from S P (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother went into Queensmount Care Home last December. She found it difficult to begin with as she has always been very independent. I go in to see my mother every day, and my brothers (2) are also regular visitors. I have found the staff very caring and the management I have found to be very supportive.

Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

Thank you for your feedback. We hope Queensmount care home did everything possible to make such a difficult transition as easy as possible and that Mum has now settled into the home well. We hope to continue providing your loved one with the best possible care.

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Review from F P (Friend of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience

Lovely home. Nice rooms. Good, friendly staff. Staff friendly to all visitors of home users.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.

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Review from S F (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

The home is well-run with friendly and caring staff. The quality of nursing care, when required, is particularly high. Experience has shown that it is able to offer a flexible and supportive role in caring for the changing needs of residents. The reception staff are always friendly and helpful

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review from Paul G (Son-in-law of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience

Queensmount is always so warm and welcoming when I visit. My mother-in-law has been at Queensmount for over a year now and the change in her is remarkable.
She visits the restaurant daily and most activities to which she thoroughly enjoys even if she's not interested in certain activities she will

still go to them and have a chat with everyone.
She has made friends with other residents and has lots of fun and laughter with all the staff there, even though she forgets their names. Well done to all staff for everything you do.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your kind review. We are so pleased to hear that your mother-in-law has benefitted from our staff providing a caring and attentive approach with all of our residents. It is always lovely to hear words such as "warm" and "welcoming" to describe the care that we provide and we hope to continue providing your loved one with the best possible care.

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Review from Gillian K (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My mother has been at Queensmount since February 2022 to present. She was made to feel very welcome and has been looked after very well, nothing is too much trouble for the staff.
The residents are afforded the utmost dignity and care, family/friends are made welcome.
All the facilities and rooms

are well-maintained and comfortable.
All the staff work extremely hard for the benefit of residents from cleaning/restaurant/laundry/reception/nursing and it feels like home from home.

Residents have so many activities to do and my mother has enjoyed joining in with them
She especially enjoys the Singers and musicians who come to perform for residents.

Very pleased with the care she receives.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We hope Queensmount Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “all the staff work extremely hard for the benefit of residents" being used to describe our care. We are happy to hear you feel like a part of our Queensmount Care Home family. Thank you for choosing Queensmount for your stay and we look forward to seeing you again soon.

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Review from Steve S (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident in Queensmount for just over a year and from the day she went into the home, the care she has received from all of the staff has been excellent. Mum was quite unwell when she was admitted and the team has nursed her back to health with excellent care and attention.
Mum

has settled in so well and is now happier than we have seen her for a long time. The home is so comfortable and clean with plenty of activities for the residents to take part in.
Thank you to all of the superb team at Queensmount.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from D V (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience

My father was on end-of-life care, and the family wanted to get him out of the hospital and chose Queensmount for him to go into for his last days. The manager and staff were absolutely wonderful in making his final week homely and comfortable. He was treated with utter respect, and we are so grateful

for his last days, which were peaceful and allowed us to visit him at any time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your kind words. We are so happy that we were able to offer your Father a place where you were able to spend those last days in privacy. Thank you again for your review.

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Review from R R (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

Outstanding care. Personalised and professional. Some food portions are rather small. Some carers are impatient. The management are excellent and very responsive.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. It is so nice to hear you describe our care as outstanding. I will certainly pass your comments about the portion sizes on to our hospitality team and please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Nicola T (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been extremely happy and satisfied with my mother's care at Queensmount. Every health issue she has had, has been promptly sorted and all the staff are most caring and helpful. My mother suffers from memory problems and we did wonder if she would settle down and although it took a couple of weeks,

we can now relax a little, knowing she is in such good hands. Thank you!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your review. We are happy to hear that you are able to relax knowing that your mother is safe and well cared for at Queensmount. Thank you again for your feedback.

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Review from A A (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

The staff at Queensmount are consistently friendly, professional and most caring. They work so hard to help meet the individual needs of each person. A huge thank you to everyone who worked to make the Queensmount Fair in the park on Saturday such a great event for both residents and their families

and friends. My mother so enjoyed being at the event with the opportunity to watch all the people and to enjoy some refreshments and be out in the sunshine. It was quite an emotional occasion to see Mum outside enjoying herself after a difficult period of illness. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

We appreciate you taking the time to leave us your feedback. We really enjoyed having everyone come and take part in the event, it was a fantastic day all round. Thank you for your review.

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