Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
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Date Published
  • 189
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Reviewer Connection to Queensmount Care Home
  • 60
  • 31
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Total of 189, showing 161-180
Review from Peter H (Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Queensmount for the past 2 years. I enjoy the food in here, I like playing bingo every week. Sometimes I win a prize. The staff are very friendly and caring.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so glad to hear that you are happy and enjoying things. I hope you continue to win at bingo.

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Review from Robin D (Nephew of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took double room - well chosen. Restaurant food and staff wonderful accommodating most needs. Administration visit and know residents well. Entertainment well-run, considering varied needs. Trips out a bit limited. Well run and friendly yet professional nursing.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from L J (Friend of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is very happy at Queensmount Care Home. She is well looked after by friendly and professional staff. Nothing is too much trouble. When I come and visit my friend, I am always made feel welcome and I get a lovely cup of tea and delicious homemade cake.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so glad to hear that your friend is happy and well cared for and that you enjoy a cup of tea and cake together.

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Review from Patricia A (Friend of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady I visit is well looked after and very happy with her care.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. It is lovely to hear that your friend is happy and that she is well cared for.

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Review from Heather B (Power of Attorney of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by staff and management not only for my cousin but for myself. The care has been excellent and nothing is too much trouble. Always a warm welcome and everywhere is clean. The patient is spotless.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Vanessa R (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived to view Queensmount for our Dad we knew immediately this was the place we wanted him to be. The staff were so friendly and welcoming and it just felt right. During his time there he received the best care possible and was treated with the dignity and respect he deserved. They
made a very difficult time so much easier to bare and we are so grateful for that. We even visited after my Dad passed away so that other family members who were over from Australia could see where he spent his last days and were again made very welcome. Highly recommended.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words. I hope that you and your family have peace of mind knowing that your dad was so well cared for in our care.

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Review from D Jane A (Niece of Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was a resident of this care home for over two years. During this time, the care of his physical, social and emotional needs was extremely good. As a relative living away, I was kept fully informed at all times about any issues affecting my uncle. It was reassuring to know that he was receiving
such good care. At all times he was treated with respect, patience and understanding. To the last he maintained his dignity. I certainly felt supported by the staff and part of the Queensmount family. In my opinion, Queensmount is a well-managed establishment.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words, it is lovely to hear how well cared for your uncle was and that you were also supported and felt like part of the Queensmount family.

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Review from S D (Sister of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was a resident at Queensmount Care Home for three weeks respite. From the minute he arrived to the day he left he was treated with respect, understanding and kindness. Everyone was friendly and the family visiting him were warmly welcomed at all times.
Queensmount is warm comfortable and
homely. My brother does not like being away from his own home where he is cherished by my sister-in-law but he said he would be happy to return for future respite should it be necessary. I can't speak highly enough for the way my brother was looked after. He also enjoyed all the activities and entertainment provided.
Thank you to all the kind staff.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so glad to hear that your brother enjoyed his short stay with us and was happy and well cared for. It is the little things like a smile or a little chat that makes all the difference. I hope that your brother comes and stays with us again for some respite care.

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Review from Sue D (Friend of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing staff and other staff are very friendly, helpful and caring. Everything is done to a very high standard. The rooms are very clean.
Would be happy to book myself in.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from J S (Friend of Resident) published on 17 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend at Queensmount about once a week. We often have Sunday roast lunch together, which is always delicious. The staff are very welcoming and caring. My friend is happy and settled there.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. I'm so glad to hear that your friend is happy and settled and that you enjoy Sunday lunch together.

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Review from Jean M (Friend of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcoming staff. I have been visiting my friend here for years and she has always been well cared for here. I would recommend Queensmount to anyone. It is a great home.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from E D S (Friend of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited my friend once a week for several months. She was a bright and intelligent elderly lady who would, of course, have preferred to be in her own home, but since that was not possible she always said she was in the best place possible. My friend was well cared for by friendly, professional staff,
in fact, she often commented on how kind and attentive everybody was to her.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Jill M (Daughter of Resident) published on 5 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother entered Queensmount Care Home following a hospital visit in December 2017, my family have been greatly relieved and reassured to discover how happy, friendly and well-run it is. During this settling in period, the staff have been very supportive, friendly and helpful in facilitating
as smooth a transition from her own home as possible for my mother.
My mother now enjoys the very well organised and stimulating daily residents activities and a much improved social life, instead of being on her own in her flat much of the time.
the catering is excellent with a varied and flexible choice of daily menus and we have enjoyed several delicious meals in the residents dining room as guests with my mother.
Thank you to all Queensmount staff for helping us through this difficult time with such understanding and kindness. My mother feels very safe and well cared for and we have peace of mind.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. I'm so glad to hear that your mum is settling in and enjoying the activities, I'm sure she will make lots of new friends. It is lovely to know that you also have peace of mind knowing that she is well cared for.

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Review from Mary W (Wife of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the time of my initial enquiry I was very impressed by the warmth and help I was given. My husband suffers from Parkinson's Disease and needed three weeks respite care. Having visited him every day of his stay has been obvious to me that Queensmount Care Home is very well run in a very compassionate
and caring way by many exceptional and devoted staff.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from G H (Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time in a care home and pleasantly surprised with all the staff - attitude and friendliness of all. Food and choices are very good.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from M R (Brother-in-law of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law spent approximately 18 months in Queensmount Care Home before passing away peacefully on 11 September 2017. We hear of so many alarming stories in the press. I cannot fault the care received by my sister-in-law during her confinement. It was friendly, kind and very professional. All
of the staff were always helpful and considerate. Both I and my sister-in-law found new friends and they made her remaining life as joyous and comfortable as was possible. I was so pleased that some of the staff were able to attend her funeral.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad to hear that you and your sister in law made new friends and your kind words about our staff. I'm sure this will be of comfort to you in the future knowing that she was well cared for.

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Review from J C (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Queensmount to be an extremely caring, friendly, clean and very hospitable care home.
Our mum was content there and we always found a very friendly and caring welcome whenever we visited.
Thank you for all you did to make our mum's last months as happy as possible.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm sure in time you will look back on your mum's time with us with happy memories.

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Review from Margaret B (Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home very good, this is my second visit and if needs be I will come back, care is very good indeed, nothing is too much trouble.
Reply from Jayne Duck, Customer services administrtor at Queensmount Care Home

Thank you for your review. It is lovely to hear that you have enjoyed your stay's with us and hopefully you will come and stay with us again.

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Review from C K (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Bupa Queensmount staff friendly and efficient. Nothing seems too much trouble for them and they all care and look after my father exceedingly well.
I cannot fault the home or the level of care my father receives. Dad is always kept clean and tidy and I know he is in the best possible
place. The food too is excellent.
All in all, a fantastic care home.
Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Neil G (Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The establishment is set in a most pleasant environment within the heart of nature. The peacefulness and tranquillity is matched by the very caring staff which completes a most excellent rehabilitation environment. Nothing is too much trouble and the most pleasant characters that make up the establishment.
On the personnel side are a real tribute to the professional qualities of the whole staff from the chosen managers through to the happy and helpful care assistants.
Reply from Jayne duck, Customer sercices administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.