my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
Rated Outstanding in all areas by the CQC (August 2022), Queensmount offers personalised short and long-stay residential and nursing care, including day care and specialist support for people living with Parkinson’s. The home also provides compassionate palliative care. Queensmount has recently undergone an extensive refurbishment, with communal areas such as the lounges, dining rooms, salon and bar beautifully refreshed and updated with new décor, furniture and fittings, alongside improvements to...
Rated Outstanding in all areas by the CQC (August 2022), Queensmount offers personalised short and long-stay residential and nursing care, including day care and specialist support for people living with Parkinson’s. The home also provides compassionate palliative care. Queensmount has recently undergone an extensive refurbishment, with communal areas such as the lounges, dining rooms, salon and bar beautifully refreshed and updated with new décor, furniture and fittings, alongside improvements to selected bedrooms.
Situated in a pleasant area of Bournemouth, Queensmount offers an exceptional setting where residents can choose to socialise, welcome visitors, or simply enjoy some quiet time. The home features attractively decorated en-suite bedrooms, each equipped with a flat-screen TV and a 24-hour call system. Outside, residents can make the most of the well-kept gardens and inviting patio areas designed for comfort and relaxation.
Fresh, high-quality produce is used to prepare nutritious and delicious meals, with all dietary needs and personal preferences catered for. A selection of snacks is also available throughout the morning and afternoon.
Queensmount’s dedicated activity co-ordinator ensures residents can continue enjoying their favourite hobbies and interests, with activities including films, bowls, cake making and charades. The home also welcomes regular visits from local singers and musicians, and hosts a themed event each month for residents to look forward to.
To see more of what goes on day to day, follow Queensmount on Facebook and Instagram by searching “Bupa UK Queensmount Care Home".
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Queensmount Care Home for full pricing details and T&Cs.
Contact Queensmount Care Home to confirm what's included and get a personalised quote:
Queensmount Care Home has a Review Score of 9.9 (9.854) out of 10, based on 27 reviews in the last 2 years.
Over all time Queensmount Care Home has 199 reviews.
We were extremely pleased with the care my mother-in-law received at Queensmount Care Home. All staff were caring and compassionate and treated my mother-in-law with the utmost dignity and respect. We were kept informed of her condition at all times when we visited and staff were always available...
We were extremely pleased with the care my mother-in-law received at Queensmount Care Home. All staff were caring and compassionate and treated my mother-in-law with the utmost dignity and respect. We were kept informed of her condition at all times when we visited and staff were always available to discuss her care.
Thank you for your review of Queensmount Care Home. We are happy to hear that you and your mother-in-law have had a positive experience with the home and appreciate your comments regarding how the staff have treated your mother-in-law with dignity and respect. We will share your comments with the home's manager. The Bupa Customer Care Team.
My sisters and I looked at various homes and when we walked into Queensmount knew immediately that it was the right place for our mother. She really didn't want to go into a care home but thanks to the staff has really settled in. I find all the staff extremely pleasant and helpful. The staff...
My sisters and I looked at various homes and when we walked into Queensmount knew immediately that it was the right place for our mother. She really didn't want to go into a care home but thanks to the staff has really settled in. I find all the staff extremely pleasant and helpful. The staff couldn't have been more friendly and reassuring to my sisters and I as the whole process was very emotional for all of us.
Thank you for your review of Queensmount Care Home. We are pleased to hear that you, your sister, and your mum have had a positive experience with the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
Our first impression of this place was how well organised it was. The staff are amazing, caring, compassionate. My sister has been treated with dignity and kindness. Nothing has been too much trouble.
Our first impression of this place was how well organised it was. The staff are amazing, caring, compassionate. My sister has been treated with dignity and kindness. Nothing has been too much trouble.
Thank you for your review. We are pleased to see that our staff left a good impression and it is our aim to provide high-quality staff for all our homes. We appreciate your feedback and will share your comments with the home's manager. The Bupa Customer Care Team.
Nursing is taken very seriously. The general tone of the staff is friendly and cheerful. Sometimes, some of the residents would benefit from more stimulation...
Nursing is taken very seriously. The general tone of the staff is friendly and cheerful. Sometimes, some of the residents would benefit from more stimulation but this is difficult as the residents' abilities and interests are so different.
Thank you for your review of Queensmount Care Home, we are pleased to hear that you are happy with the care here and that you get on well with the staff. We appreciate your comments on the activities and will pass this on to the care homes manager, to help them continually improve their service. The Bupa Customer Care Team.
Staff have always had time for me and it is friendly, clean and tidy. Home from home.
Staff have always had time for me and it is friendly, clean and tidy. Home from home.
Thank you for your review of Queensmount Care Home, we are pleased to hear that you a getting on well with the staff and are enjoying your time in the home. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.
I can only say that from my arrival on Monday 30th April until I left on Monday 21st May I was treated with the utmost care and consideration.
I can only say that from my arrival on Monday 30th April until I left on Monday 21st May I was treated with the utmost care and consideration.
Thank you for your review. We appreciate your comments about the care home and glad to hear that you were well cared for and that you have had a positive experience during your stay. Your comments will be shared with the manager of the home, The Bupa Customer Care Team.
My experience during the 3 weeks stay has been remarkable. Immediately you notice the kindness, how friendly all the staff are. There is no pressure they are so approachable. The food, breakfast, lunch and supper are extremely comprehensive to suit your diet. The activity programme is light for...
The nurses help at all times to ensure your medication is not forgotten, I can recommend this care home most highly. I have been very happy and the staff have been absolutely brilliant.
Thank you for your review. We are pleased to hear you had such a great experience at our Queensmount care home and speak so highly of the staff there. It is great to hear that you enjoyed the food served at the home as well as the daily activities. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
It was a big decision for my mother to go into care and we are all so happy that Queensmount was the home she chose. We are delighted with the home and the care she receives.
It was a big decision for my mother to go into care and we are all so happy that Queensmount was the home she chose. We are delighted with the home and the care she receives.
Thank you for your review. I know it is such a big decision to make but I'm sure that you all now have peace of mind knowing that your mother is happy, safe and well cared for.
My friend has been very well cared for at Queensmount, the carers always do a brilliant job of looking after her. The food menus are very good and varied, with all lovely homemade food. The team at Queensmount always go above and beyond. She is very happy and always singing praises of the team.
My friend has been very well cared for at Queensmount, the carers always do a brilliant job of looking after her. The food menus are very good and varied, with all lovely homemade food. The team at Queensmount always go above and beyond. She is very happy and always singing praises of the team.
Thank you for your review and kind words. I'm so pleased to hear that your friend is happy and settled in our care.
Very satisfied, my family are very happy and my guests say it is very nice, the best they have seen.
Very satisfied, my family are very happy and my guests say it is very nice, the best they have seen.
Thank you for your review. I'm so pleased to know that you and your family are happy, I hope that you are enjoying the different activities that are on offer.
I have been in Queensmount for the past 2 years. I enjoy the food in here, I like playing bingo every week. Sometimes I win a prize. The staff are very friendly and caring.
I have been in Queensmount for the past 2 years. I enjoy the food in here, I like playing bingo every week. Sometimes I win a prize. The staff are very friendly and caring.
Thank you for your review and kind words. I'm so glad to hear that you are happy and enjoying things. I hope you continue to win at bingo.
Took double room - well chosen. Restaurant food and staff wonderful accommodating most needs. Administration visit and know residents well. Entertainment well-run, considering varied needs. Trips out a bit limited. Well run and friendly yet professional nursing.
Took double room - well chosen. Restaurant food and staff wonderful accommodating most needs. Administration visit and know residents well. Entertainment well-run, considering varied needs. Trips out a bit limited. Well run and friendly yet professional nursing.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
My friend is very happy at Queensmount Care Home. She is well looked after by friendly and professional staff. Nothing is too much trouble. When I come and visit my friend, I am always made feel welcome and I get a lovely cup of tea and delicious homemade cake.
My friend is very happy at Queensmount Care Home. She is well looked after by friendly and professional staff. Nothing is too much trouble. When I come and visit my friend, I am always made feel welcome and I get a lovely cup of tea and delicious homemade cake.
Thank you for your review and kind words. I'm so glad to hear that your friend is happy and well cared for and that you enjoy a cup of tea and cake together.
The lady I visit is well looked after and very happy with her care.
The lady I visit is well looked after and very happy with her care.
Thank you for your review. It is lovely to hear that your friend is happy and that she is well cared for.
I have been very impressed by staff and management not only for my cousin but for myself. The care has been excellent and nothing is too much trouble. Always a warm welcome and everywhere is clean. The patient is spotless.
I have been very impressed by staff and management not only for my cousin but for myself. The care has been excellent and nothing is too much trouble. Always a warm welcome and everywhere is clean. The patient is spotless.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
From the moment we arrived to view Queensmount for our Dad we knew immediately this was the place we wanted him to be. The staff were so friendly and welcoming and it just felt right. During his time there he received the best care possible and was treated with the dignity and respect he deserved....
From the moment we arrived to view Queensmount for our Dad we knew immediately this was the place we wanted him to be. The staff were so friendly and welcoming and it just felt right. During his time there he received the best care possible and was treated with the dignity and respect he deserved. They made a very difficult time so much easier to bare and we are so grateful for that. We even visited after my Dad passed away so that other family members who were over from Australia could see where he spent his last days and were again made very welcome. Highly recommended.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words. I hope that you and your family have peace of mind knowing that your dad was so well cared for in our care.
My uncle was a resident of this care home for over two years. During this time, the care of his physical, social and emotional needs was extremely good. As a relative living away, I was kept fully informed at all times about any issues affecting my uncle. It was reassuring to know that he was...
My uncle was a resident of this care home for over two years. During this time, the care of his physical, social and emotional needs was extremely good. As a relative living away, I was kept fully informed at all times about any issues affecting my uncle. It was reassuring to know that he was receiving such good care. At all times he was treated with respect, patience and understanding. To the last he maintained his dignity. I certainly felt supported by the staff and part of the Queensmount family. In my opinion, Queensmount is a well-managed establishment.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words, it is lovely to hear how well cared for your uncle was and that you were also supported and felt like part of the Queensmount family.
Queensmount is warm comfortable...
Thank you to all the kind staff.
Thank you for your review and kind words. I'm so glad to hear that your brother enjoyed his short stay with us and was happy and well cared for. It is the little things like a smile or a little chat that makes all the difference. I hope that your brother comes and stays with us again for some respite care.
Would be happy to book myself in.
Would be happy to book myself in.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
I visit my friend at Queensmount about once a week. We often have Sunday roast lunch together, which is always delicious. The staff are very welcoming and caring. My friend is happy and settled there.
I visit my friend at Queensmount about once a week. We often have Sunday roast lunch together, which is always delicious. The staff are very welcoming and caring. My friend is happy and settled there.
Thank you for your review. I'm so glad to hear that your friend is happy and settled and that you enjoy Sunday lunch together.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.
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I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as...
I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application
I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.
I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure...
I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.
I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.
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