Review from J S (Friend of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience

I visit my friend at Queensmount about once a week. We often have Sunday roast lunch together, which is always delicious. The staff are very welcoming and caring. My friend is happy and settled there.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. I'm so glad to hear that your friend is happy and settled and that you enjoy Sunday lunch together.

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Review from Jean M (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

Very friendly welcoming staff. I have been visiting my friend here for years and she has always been well cared for here. I would recommend Queensmount to anyone. It is a great home.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from E D S (Friend of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience

I visited my friend once a week for several months. She was a bright and intelligent elderly lady who would, of course, have preferred to be in her own home, but since that was not possible she always said she was in the best place possible. My friend was well cared for by friendly, professional staff,

in fact, she often commented on how kind and attentive everybody was to her.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Jill M (Daughter of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience

Since my mother entered Queensmount Care Home following a hospital visit in December 2017, my family have been greatly relieved and reassured to discover how happy, friendly and well-run it is. During this settling in period, the staff have been very supportive, friendly and helpful in facilitating

as smooth a transition from her own home as possible for my mother.
My mother now enjoys the very well organised and stimulating daily residents activities and a much improved social life, instead of being on her own in her flat much of the time.
the catering is excellent with a varied and flexible choice of daily menus and we have enjoyed several delicious meals in the residents dining room as guests with my mother.
Thank you to all Queensmount staff for helping us through this difficult time with such understanding and kindness. My mother feels very safe and well cared for and we have peace of mind.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. I'm so glad to hear that your mum is settling in and enjoying the activities, I'm sure she will make lots of new friends. It is lovely to know that you also have peace of mind knowing that she is well cared for.

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Review from Mary W (Wife of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

At the time of my initial enquiry I was very impressed by the warmth and help I was given. My husband suffers from Parkinson's Disease and needed three weeks respite care. Having visited him every day of his stay has been obvious to me that Queensmount Care Home is very well run in a very compassionate

and caring way by many exceptional and devoted staff.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from G H (Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience

First time in a care home and pleasantly surprised with all the staff - attitude and friendliness of all. Food and choices are very good.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from M R (Brother-in-law of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

My sister-in-law spent approximately 18 months in Queensmount Care Home before passing away peacefully on 11 September 2017. We hear of so many alarming stories in the press. I cannot fault the care received by my sister-in-law during her confinement. It was friendly, kind and very professional. All

of the staff were always helpful and considerate. Both I and my sister-in-law found new friends and they made her remaining life as joyous and comfortable as was possible. I was so pleased that some of the staff were able to attend her funeral.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad to hear that you and your sister in law made new friends and your kind words about our staff. I'm sure this will be of comfort to you in the future knowing that she was well cared for.

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Review from J C (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

We found Queensmount to be an extremely caring, friendly, clean and very hospitable care home.
Our mum was content there and we always found a very friendly and caring welcome whenever we visited.
Thank you for all you did to make our mum's last months as happy as possible.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm sure in time you will look back on your mum's time with us with happy memories.

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Review from Margaret B (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

I find the care home very good, this is my second visit and if needs be I will come back, care is very good indeed, nothing is too much trouble.

Reply from Jayne Duck, Customer services administrtor at Queensmount Care Home

Thank you for your review. It is lovely to hear that you have enjoyed your stay's with us and hopefully you will come and stay with us again.

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Review from C K (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

I have always found Bupa Queensmount staff friendly and efficient. Nothing seems too much trouble for them and they all care and look after my father exceedingly well.
I cannot fault the home or the level of care my father receives. Dad is always kept clean and tidy and I know he is in the best possible

place. The food too is excellent.
All in all, a fantastic care home.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Neil G (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience

The establishment is set in a most pleasant environment within the heart of nature. The peacefulness and tranquillity is matched by the very caring staff which completes a most excellent rehabilitation environment. Nothing is too much trouble and the most pleasant characters that make up the establishment.

On the personnel side are a real tribute to the professional qualities of the whole staff from the chosen managers through to the happy and helpful care assistants.

Reply from Jayne duck, Customer sercices administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from M P (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for 2 years prior to her death from old age (106 years old) in January. Throughout her stay, she was looked after with care, dignity and love. The nursing care in her last weeks was exceptional. The support I received was outstanding, both from carers and management and I thank

them all very much.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sandra T (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

My father spent the last three months of his life at Queensmount and received excellent care. The staff took the time to help him and us, his family at this difficult time. The quality of care, wellbeing and food were excellent. We couldn't have asked for more.

Reply from Rose Pickering, Customer Service Administrator at Queensmount Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from D C (Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience

Everything seemed to be fine. Nurses were very efficient and delivering of drugs.

Reply from Emily Wilson, Customer Service Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Ann F (Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and are always ready to laugh and joke.They often talk about their families which is very nice. The food is good and varied - perhaps too good! The nursing staff are very helpful and caring when I have ones of my headaches.
Recently they (the staff) have arranged for the opticians

to visit and are in the process of finding a chiropodist. Nothing seems it is too much trouble.
I recommended the home to a friend who came to stay.

Reply from Rachel Elliott, Customer Service Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Janet F (Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience

The manager and customer advisor were excellent - very pleasant and welcoming. All the staff with whom I came into contact were warm and caring. I enjoyed the food very much.
I found the room temperature at night too high but understand that this was important for some residents. There were problems

with my beeper (bell) for a few days but a good effort was made to correct this. I found the proximity of the main beeper indicator in the corridor intrusive at times - again - I understand that it has to be somewhere! Overall I found this week at Queensmount very beneficial to my well-being after my cardiac surgery.

Reply from Jayne Duck, Customer Service Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Betty C (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience

I always found the service excellent, the staff are very nice, friendly and caring. The food and drink is better than some 1st class restaurants in London - my son said the home is always kept very clean.

Reply from Rose Pickering, Customer Service Administrator at Queensmount Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from C H (Wife of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience

We had to get my husband into respite care at a moments notice and Queensmount has filled the gap of three weeks beautifully. I love the home, it's clean and bright with a friendly atmosphere from when you walk in. The staff have been kind and supportive to my husband and we have particularly been impressed

with the activities which get him out of his room (he is blind so can't read or watch T.V.) and allows him to socialise and keep his mind active.

Reply from Rachel Elliott, Customer Service Administrator at Queensmount Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Maureen B (Daughter of Resident) published on 6 January 2016
Submitted via Website • Report

Overall Experience

My mother only went to Queensmount Nursing Home for respite care for 2 weeks so my husband and I could have a holiday. She had been unwell and needed full time care and assistance but after meeting a senior member of staff I felt confident she would be well looked after. I couldn't have found anywhere

better for her. The staff were all so caring and supportive both to my mum and to us as a family. If mum or I needed to talk to any of the staff they were always very helpful and approachable. It was discovered when she went in to Queensmount, by their GP, that she had a blood clot and cellulitis. She had seen her own doctor prior to going to Queensmount and it was not diagnosed so the fact that they picked up on it so quickly we were very grateful.
She had a very nice en-suite ground floor room. The menu was varied and offered a good selection. We sometimes stayed and had a meal with her in the dining room which was always beautifully laid up just like a hotel. Nothing was too much trouble for the staff and every care was taken to make everyone feel part of a big family, even the relatives. My mum was there for 18 months and although we had wanted her home with us it was not to be. She had a fear of hospital but sadly had to be admitted and we all thought she would be able to return to Queensmount where she wanted to be in familiar surroundings and with family and friends around her. She died peacefully in hospital and it seemed right that her main carer and a senior member of staff were with us at that time. We did not ask for them to be with us but so grateful for their support at that time. We still keep in touch and hopefully always will. It is like an extension of our own family. I thoroughly recommend Queensmount for your own peace of mind if you have a relative that needs to be cared for.

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Review from Graham T (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience

My mum needed constant care and careful dietary needs. Nothing was ever too much trouble for the staff, who attended to their duties with a smile. Visitors were always made most welcome with a drink and biscuit/cake offered. Activities were taking place each day with a special Christmas meal prior to

Christmas Day for residents and relations.

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Queensmount Care Home

Care Provided by Queensmount Care Home

Good to Know

Funding & Fees Guide for Queensmount Care Home

Facilities