Delph House Nursing & Residential Home

40 Upper Golf Links Road, Broadstone BH18 8BY

Delph House Nursing & Residential Home, Broadstone, Dorset
Delph House Nursing & Residential Home, Broadstone, Dorset
Delph House Nursing & Residential Home, Broadstone, Dorset

Delph House Nursing and Residential Home recognises that going into a care home can be a difficult and stressful time for you and your family.

Staff will do everything they can to make your arrival as welcoming as possible and to help you quickly settle into your new home, with expert staff to guide you through every step.

Don’t hesitate to contact the home. The management team is available Monday to Friday from 9am to 5pm.

However, after office hours a nurse will be on duty to assist you or to take messages.

Group: Hantona Ltd

Person in charge: Alan Johnston (Registered Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages from 60 to 105.

Single Rooms: 39

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £700 – £950 Nursing Care Single £800 – £1000 (These prices are only a guideline, please contact Delph House Nursing & Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Delph House Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Delph House Nursing & Residential Home has a Review Score of 8.6 (8.630)

The Review Score of 8.6 (maximum of 10) for Delph House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Delph House Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for Delph House Nursing & Residential Home is calculated as follows: ( (36 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.885 Points relating to the number of positive Reviews for Delph House Nursing & Residential Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.8 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Delph House Nursing & Residential Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Delph House Nursing & Residential Home

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My wife received end of life care in this nursing home, she was treated with respect and very good care while she was there. I was extremely pleased with the friendly staff that would go out of their way to make her last days as comfortable and happy as possible.
The food was excellent and a good choice of menu with the feeling that you could have whatever you wanted,
My wife passed away in her sleep holding my hand and I sat with her feeling pleased she had been well looked after

How likely would you be to recommend Delph House Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Edward, Operations Manager at Delph House Nursing & Residential Home responded to this review on 31 Jul 2017:

Thank you so much for your lovely review of Delph House.
The staff will be delighted to think that you were thrilled with all their efforts to make the stay with us as comfortable as possible, with the end of life care for your wife.
Thank you for choosing us.

For and on behalf of Delph House.

My mother has received excellent care from all the staff at Delph House, from the first time she came into contact with them at her initial assessment, to now nearly 6 months on.
Everyone I have come into contact with has been friendly, professional and willing to do everything in their power to ensure that my mother has settled in well.
The staff are kind, compassionate and respectful to mum and very welcoming to the whole family.
The house is always clean and the food is plentiful and delicious.
A wide range of activities are organised and geared to the needs of the residents.
It took my mother a few weeks to settle into her new environment but now she loves her new home and appears very happy and settled.

How likely would you be to recommend Delph House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Edward, Operations Manager at Delph House Nursing & Residential Home responded to this review on 26 Jul 2017:

It was an absolute pleasure in taking good care of your mother.
Thank you for your response and will pass it on to all the Staff at Delph House.

For and on Behalf of
Delph House

My grandmother received an excellent level of care here over the last year. The premises has a warm, friendly, homely atmosphere.
The staff are amazing. They build strong, warm, friendships with all the residents. There is a wide variety of activities planned to keep residents engaged and meet their social, mental requirements.
My grandmother also received excellent nursing care to meet her physical needs and was treated with dignity and respect.
The food is great. Tasty and varied and adapted to residents needs.
As a family, we were made very welcome to visit anytime.
Comparing this to a previous location my Nan stayed at I feel this is a great place and the team of staff really go the extra mile to make a difference and enrich the days of the residents.

How likely would you be to recommend Delph House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Edward, Operations Manager at Delph House Nursing & Residential Home responded to this review on 26 Jul 2017:

Thank you for your lovely response and I will pass this on to all the staff at Delph House.
We are very fortunate to have staff that work as a Team.

For and On Behalf of
Delph House

A very warm welcome on arrival and a high level of care and consideration has continued throughout mums stay. Mum is respected and valued within the home. Staff are attentive and very friendly ~ most of them are long term employees which is a real bonus when someone requires constant reassurance ~ familiar faces are what really helps and mum feel relaxed when she is having difficulties with her memory.
Lots of varied activities to participate in or just watch if preferred are very often being enjoyed by the residents when I visit. I always feel relaxed when I visit as though I am walking into a large family home which is a real comfort to me. If I have any concerns I can speak on mums behalf to Nurses,care staff or management in the knowledge that we are being listened to. Mums room is light and nicely decorated. The menu is varied, with choice, always changing, freshly home cooked - again a homely touch. Fluids are regularly offered and presented to residents who may require prompting.

How likely would you be to recommend Delph House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alan Johnston, Manager at Delph House Nursing & Residential Home responded to this review on 11 Nov 2016:

Thank you Jane for your review. I will be sure to pass on your comments to the staff team here at Delph House.

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Awards / Recognitions

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Care Home Idol 2016

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