Bohanam House, Gloucester, Gloucestershire
Bohanam House, Gloucester, Gloucestershire
Bohanam House, Gloucester, Gloucestershire

Bohanam House can accommodate up to 39 residents needing compassionate, individualised residential, nursing and respite care in a warm and comfortable environment. There is also a day centre connected to the home.

Situated in the attractive residential area of Barnwood, the home is surrounded by parkland and gardens, and is conveniently close to shops and local bus routes.

To give you the support you need when you need it, a friendly, professionally trained team are on hand around the clock to support you in how you wish to spend your day. There are comfortable lounges to relax or socialise with friends and family in whilst dedicated Activities Coordinators organise a varied programme of events to encourage residents to continue to pursue existing hobbies and interests, or try something new. Outside entertainers are regular visitors to the home.

A talented cook and kitchen team prepare tasty, home-cooked meals, choosing seasonal produce whenever possible. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences.

Group: The Orders of St John Care Trust

Person in charge: Nichola Grainger (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the Barnwood roundabout, head towards the city centre on the Barnwood Road (A38). At the crossroads with traffic lights, turn right into Armscroft Road, which becomes Armscroft Place. Continue straight to the end, where there is parkland ahead. Turn right onto Coronation Grove and follow the road to the very end where the car park for Bohanam House is to be found. For SatNav please use postcode GL2 0SS that will direct to Coronation Grove.

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Bohanam House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 14 Nov 2017

Nursing Care, Residential Care, Respite Care

Reviews

9.4 Bohanam House has a Review Score of 9.4 (9.397)

The Review Score of 9.4 (maximum of 10) for Bohanam House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Bohanam House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.397 for Bohanam House is calculated as follows: ( (135 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.397

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bohanam House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bohanam House?

  • Extremely LIKELY
    13
  • Likely
    9
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bohanam House

  • Resident / Service User
    11
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

My husband has been in this nursing home for six months now. He was only expected to last six weeks by the hospital consultants. He is looked after very well, with kindness and consideration at all times. I cannot care for him myself but the attention the carers and nurses give him makes me feel contented that he is in good hands. Also the friendliness and kindness the staff show to me as I visit him every day makes me feel relaxed and grateful.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I'm quite happy living at Bohanam House.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I enjoy it here. I'm well looked after and the food is good. The activities are fun and varied.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I'm generally satisfied living here. I like most of the residents.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like the other residents and staff. I like the building and my room. I enjoy the food. The activities are varied and good.

How likely would you be to recommend Bohanam House? Don't know

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt has been at Bohanam House almost 4 years and has received very good care. In general, I am pleased with all services provided. Staff have come and gone and some good ones have been lost but the ones that have been there all time are lovely people. My aunt has dementia now so can be difficult at times but they understand her needs and care for her with dignity.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is bright, clean and always friendly. The staff have smiles and kind words for all residents and visitors. Nothing is ever too much trouble for any of the staff and my mother is treated with the utmost respect and care. This is reflected in how happy she is in Bohanam House.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was admitted to Bohanam in April 2016 from hospital in a very bad condition.
Gradually with the excellent medical nursing and care attention here, I became much better in various ways.
My main difficulties now relate to lack of opportunity to go out and of other residents who are sufficiently well for me to have a relationship of friendship with them.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My only wish is that Bohanam House was nearer to where I live as I have to hire a driver to bring me. I can only afford one visit a week. I find the staff at Bohanam House very friendly and attentive.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel safe and well cared for in the home. The staff are caring and attentive. The nursing staff manage my medical condition very well, which I believe reduces or prevents regular hospital admissions.

My room is comfortable, clean and well furnished.

The food is good and the communal lounge is spacious and comfortable.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff helpful and very caring.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Fantastic care would highly recommend the home. My dad is sad to be leaving. All staff are fantastic and the food excellent.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say that the day centre and residential is a wonderful place to come to. Everyone is wonderful to us, and they do a marvellous job and have lots of patience with us all. If I was younger I would love to come and work here.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived at Bohanam Care Home on the 24th February from day one I have been treated with care, the utmost dignity and love. There is a spacious light lounge and dining room, a pleasure to be in. All meal are freshly cooked always given a choice. If there is nothing that you fancy the chef is happy to provide something of your choice. Hot drinks are taken round several times a day. Visitors are always welcome. Help for anything is always available.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

This is my first experience of being in a care home and I have found this to be absolutely first class. I originally came into the home for a weeks respite care but I have enjoyed my stay so much I have extended it and have been here almost one month. I have found the staff excellent and I would not hesitate in coming back again in the future.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Well managed friendly care home. The staff appear cheerful and are friendly and helpful. The public areas are always clean and the Chef has always been prepared to satisfy my mother's dietary needs. If health issues appear and doctors are called we are always contacted and advised which is a great comfort. There does appear to have been a large turnover of staff in the last year however all the 'new replacements' seem to be more than capable of their duties. Most important of all, my mother is well looked after.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Whenever a problem arises, my family can contact the home manager or her deputy who will always find a way to solve the problem. Bohanam House always welcomes my family members when they visit which is very often. Nothing is too much trouble. A concern is the turnover of staff, which in the last 12 months or so has been very noticeable with very experienced staff leaving. This certainly has an effect on the residents.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Inadequate room size and lack of en-suite. Long delay in answering bell which could result in extreme discomfort and incontinence. My mother prefers to have wholemeal sandwiches but as the home generally produces white bread sandwiches she often has little or no choice of sandwich filling.
There are a good number of helpful members of staff but there are some communication problems with a minority due to them speaking quietly or their accent. Good at organising birthday parties and practical arrangements for external medical (hospital) appointments.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Nichola Grainger, Home Manager at Bohanam House responded to this review on 19 Jan 2016:

Thank you for taking the time to write a review. The home is an old building and so the provision of large room sizes and en-suite facilities are unfortunately out of our control. However, each prospective resident and their family are always shown around the home prior to admission so that they have a clear idea of the facilities on offer.

The time taken to answer call bells is monitored and stored on a 4 weekly basis and any lengthy delays in answering are raised with the care team at handover by the Home Manager and Head Nurse.

The residents who remain in the bedrooms are visited daily by the kitchen team and asked what their preferred choice is for tea that day, so that every effort is made to meet their preference. Wholemeal bread is always available as an option and I will make sure the kitchen staff are aware of your mother’s preference in this regard.

I note your comments regarding occasional communication difficulties and will raise this as a general point with the team. We do of course recognise the importance of clear communication and I can confirm that each new member of the team is required to complete training in this area as part of their probation. Please do not hesitate to come and talk to me about any specific issues that may arise in the future.

Whenever we visit Bohanam we are always met with a friendly smile and warm welcomes from all the staff. The residents are very well cared for and I am delighted with the dedicated care my Aunty has always received in the four years that she lived here. There are always plenty of activities going on and lots of times for the residents to have a sing-a-long which they always particularly enjoy. As with all homes nowadays there are times when the staff though no fault of their own, seem to be rushed off their feet and are needed in multiple places at one time.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother, who has problems walking, seeing and hearing, appreciates the care given to her by the staff. They are friendly to her, and treat her as a person. The major problem is with the lift - when it fails, I can't visit because I can't manage the stairs.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bohanam House seems a nice enough place to me. My mother is well looked after. My main concern is the amount of staff that leave. That is a little worrying.
Mum never gets out of bed so we don't really notice any other things that go on at the home.

How likely would you be to recommend Bohanam House? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Tracey Click, Head Nurse, Bohanam House at Bohanam House responded to this review on 15 Jan 2016:

Thank you for taking the time to write a review. I am pleased that you feel that your mother is well looked after here at Bohanam House. Over recent months, we have had a definite change in staffing, which has given us an opportunity to refresh the team and recruit some very experienced and skilled carers. I have no concerns over current staffing levels, but would of course be happy to discuss this in more detail next time you visit the home.

All the staff have been supportive and amazing, making dads transition to care as positive experience as possible. I am impressed by the standards of cleanliness in all areas. The communal spaces are bright and cheery, so are the staff at every level. This is a wrench and a difficult time for the family, Bohanam has made it straightforward and have our complete trust. Thank you.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are all very friendly and really care well for the residents. A high standard of cleanliness and good food. The activities are varied and fun and relatives can join in too. Overall this is a really well run home and my husband has settled in really quickly.

How likely would you be to recommend Bohanam House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

May 2017

Unsung Hero of the Year 2017

Recipient: Bohanam House

Date: Tuesday 30 May 2017

more details

April 2017

May 2016

Very Important Pooch Award

Recipient: Bohanam House

Date: Tuesday 31 May 2016

more details

February 2016

Job Vacancies

Staff Profiles

Nichola

Nichola Grainger

Job Title: Home Manager

Joined: 2012

Description:

The thirty nine residents at Bohanam House are looked after by a highly dedicated team of over sixty staff that include nurses, carers, administrators and ancillary staff. They are led by the manager who is supported by a Head of Care and a team of Care Leaders.

Nichola Grainger has been the manager of Bohanam House since 2012. She has 19 years’ experience as a Registered Nurse having trained at the Queen Elizabeth Hospital in Kings Lynn. She spent her early years working on acute care of the Elderly wards and Medical assessment units before leaving the NHS to continue her career working in the nursing home environment.
After a period as an Agency Nurse working in a variety of Nursing Homes around the county, Nichola became the Deputy Manager of a Nursing Home for Ladies situated in central Gloucester. She spent four and a half happy years here, caring for residents with Dementia and Nursing needs.

From there she progressed into the role of Home Manager at Trevone Nursing Home for The Orders of St John Care Trust. She spent Three and a half years here and then was transferred to Bohanam House .

Nichola has always been passionate about caring for elderly people and has a particular interest in dementia care. She has completed the Dementia Leadership award and has also completed a variety of degree level courses in Person Centred Care for People with Dementia along with her ENB 941.

As well as qualification as a Registered General Nurse with the Nursing and Midwifery Council, Nichola holds the Registered Manager’s Award. She has completed numerous short courses covering all aspects of caring for the elderly including palliative care. These ensure that all residents living at Bohanam receive the best care from staff.

Nichola sets high standards of conduct and performance for herself and her staff. She instils compassion and care throughout the home and ensures that Bohanam is a welcoming and friendly place to live by providing a family feel throughout the home.

Tracey

Tracey Click

Job Title: Head Nurse

Description:

My name is Tracey and I am the Head Nurse at Bohanam House. I have been practising as a qualified Nurse for the past 10 years after completing my training in Mental Health Nursing at Hartpury College in Gloucester. I have worked with older people for around 19 years beginning my career as a Care Assistant and have continued in Nursing and Residential Care homes ever since.

I feel very passionate about providing a real ‘home’ for anyone coming to live at Bohanam House and am very proud of the team I work with every day to achieve this.

Karen

Karen Doig

Job Title: Activities Coordinator

Description:

My name is Karen Doig and I am one of the Activity Coordinators here at Bohanam House. I feel very passionately about making a difference in a person’s life and I will do my very best to achieve just that.
This may be through getting people involved in group activities or on a one to one basis. For those who do not wish to join in with activities? I will always make time to chat and listen.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bohanam House