The Elms, Stonehouse, Gloucestershire
The Elms, Stonehouse, Gloucestershire
The Elms, Stonehouse, Gloucestershire

The Elms offers up to 45 residents compassionate, individualised residential, nursing and respite care. Located to the west of Stroud, the home is situated in a quiet residential area just a short walk from the heart of bustling Stonehouse.

There is a bright, open entrance hall with its own seating areas, cosy lounges, dining area and lovely gardens where you can find peace and quiet to relax with a book or a lively area to socialise with friends.

Social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible.

Group: The Orders of St John Care Trust

Person in charge: Jerry Brown (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Polish, Urdu

Single Rooms: 45

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on The Elms: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 14 Nov 2017

Nursing Care, Residential Care, Respite Care

Reviews

8.5 The Elms has a Review Score of 8.5 (8.464)

The Review Score of 8.5 (maximum of 10) for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Elms in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for The Elms is calculated as follows: ( (114 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 176 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.833 Points relating to the number of positive Reviews for The Elms is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Elms?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Elms

  • Resident / Service User
    4
  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My mum came to this home for a week for respite care. Staff very helpful, friendly. Room very clean and would tell other people to find out more about The Elms if their loved ones need a care home.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was in for 4 weeks respite following a long spell in hospital.
She was treated with dignity and respect at all times. All the staff were very kind and the manager appeared to be very 'hands on'
The home was always clean and mothers room was big and airy with a wonderful view.
Mother was encouraged to be things for herself and she became more confident as she knew that there was always someone close by.
There was an excellent entertainment/activity programme.
Thank you.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleasant atmosphere. Dad's room (on the ground floor) is quite spacious and light and bed is comfortable (dad says!). Staff friendly and caring - professional in their work but also cheerful. Dad settled very quickly and quite enjoyed his week there. His medical issues (Parkinson's and other needs) were taken care of in a way we (his family) were most happy with. I would certainly choose to use this home again should it be necessary.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I haven't been here long, but the time I spent here is alright.
If I don't get my home back soon then I like it here so I might stay.

How likely would you be to recommend The Elms? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Very happy I have landed on my feet and not my head. Very happy here.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff most helpful. The surroundings are very pleasant and I should imagine that it is very pleasant to sit on the patio area and watch the birds. Very open-minded staff relaxed about visiting hours.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been cared for with great compassion and understanding. All the staff have been wonderful and the food is perfect.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am very pleased with the care given to my husband. His needs are dealt with very well and with dignity. The staff are very good with the families as well as the patient.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I could not have a better place to stay. Everybody has been so kind. If anything was bothering you they would do their best to help or sort it out for you, they definitely put your mind to rest. Kindness is second to none. Wonderful staff.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Altogether beneficial and enjoyable. Well looked after, caring staff.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been in The Elms for three years. Doctors assumed he went into die, within two weeks, certainly within a month. Gradually they encouraged him to drink, then to eat. He went through invaluable experiences. He had written a scholarly book on "love", but now he has experienced much more about what the word means, we are closer than we have ever been,

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff helpful and friendly, which is very important. The hygiene standards are excellent and there are no "smells" that pervade other care homes. The food is very good and it is a bonus that it is cooked on the premises. Altogether I think it is extremely satisfactory and as good as its going to get.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy atmosphere, no nasty smells lingering anywhere. Fresh and clean, very open, staff all look happy and chatty. Friendly, respectful to my cousin (dementia) and trained well to re-ask a question scenarios to help her. Always calm and controlled. Security is good but not overpowering. Car parking available, limited but on road parking close by. Phone always answered and they keep in contact well; I am 300 miles away.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Elms care home provides a very good standard of nursing care, with good food, clean rooms and caring staff. Good activities provided all day and lovely atmosphere.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Elms is a physically pleasant building in equally pleasant well maintained grounds.

Over the last two and a half years we have found the home to be generally well staffed by nurses, carers and admin staff who maintain a high level of cheerfulness, enthusiasm and patience in what can be difficult and trying circumstances.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Jerry

Jerry Brown

Job Title: Home Manager

Joined: 2014

Description:

The residents at The Elms are cared for by a highly dedicated and professional team of employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and Home Manager

Jerry has been Home Manager of The Elms since February 2014, he has over 30 years experience of working in the social care sector working for a number of charities in the voluntary sector as well as working for local authorities, the NHS and the private sector.

Jerry is a qualified Social Worker and has been involved in the management of a variety of homes, a residential school and domiciliary care since 1996. He started his social care career as a carer for people with learning disabilities and has experience of working with people of all ages and abilities.

Jerry holds a NVQ level 4 in Management and is currently studying for a level 5 in Leadership and Management. Jerry firmly believes that a well trained and motivated team can really make a positive difference to people’s lives and encourages all employees at The Elms to undertake training to further and develop their skills.

Jerry is very passionate about the quality of care that the residents at The Elms receive.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Elms