Ilsom House Care Home

Cirencester Road, Tetbury GL8 8RX

Set within its own large grounds, Ilsom House was 17th-century farmhouse that has been transformed into a modern and comfortable care home offering care and support to individuals who are looking for short or long-term care. As well as offering nursing, palliative and Parkinson's care.

Within the grounds of the property assisted living bungalows and cottages are available for individuals who wish to lead a more independent lifestyle.

Each bedroom features en-suite facilities and tasteful decor, and some offer views of the home’s landscaped garden. Residents are able to enjoy the outside in the summer months, relaxing in the well-kept gardens with flowerbeds and a rose garden.

The home’s chef provides a wide range of meals for residents, which have been created to take into account each individual’s food requirements and preferences. Snacks and refreshments are available throughout the day as well as a 'Nite Bite' menu for out of hours snacks.

At Ilsom House, a dedicated activity co-ordinator arranges a busy schedule of engaging and fun activities and events, which are suited to the varied interests of residents. Days out and regular visits from entertainers and performers add to the exciting social calendar.

Group: HC-One

Person in charge: Jan Pitcher (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French, Polish

Single Rooms: 38

Rooms with ensuite WC: 34

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ilsom House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Ilsom House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Ilsom House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Ilsom House Care Home is calculated as follows: ( (42 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 72 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.276 Points relating to the number of positive Reviews for Ilsom House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Ilsom House Care Home has a Review Score of 8.8 (8.762) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ilsom House Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ilsom House Care Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2

A small care home with delightful dining and sitting rooms and lovely flat garden. The staff are always very welcoming and caring in their attitudes to residents and visitors.

How likely would you be to recommend Ilsom House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My wife and I have been visiting our friend on a twice weekly basis over the past 18 months. Our friend has been very happy since entering Ilsom House 18 months ago and joins in most of the activities and she enjoys the meals very much and she finds all the staff very caring and helpful.
It is a pleasure to visit as the staff are so welcoming and we are offered tea or coffee on entry.
We are pleased to join with our friend at the monthly service which is held by our local church.

How likely would you be to recommend Ilsom House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have a broken back and diabetes and am looked after so well and am very happy here.

How likely would you be to recommend Ilsom House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Ilsom House Care Home responded to this review on 31 Oct 2017:

Thank you for your review. I'm so glad that you are happy and looked after so well in our care.

I can not fault the care my elderly friend is receiving in Ilsom House. The staff, particularly the older and more mature carers are excellent, very understanding of the needs of elderly residents. I think they deserve every penny they earn for the work which they do and I admire them for always being so helpful and cheerful.

How likely would you be to recommend Ilsom House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Ilsom House Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The cook, caregivers, office staff, nurse and cleaning girl, all genuinely care about my dad. They are wonderful, warm, caring staff.
The girls treat my father with dignity and respect. I live in Canada - I always go home with peace of mind that he is content and safe.

How likely would you be to recommend Ilsom House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Ilsom House Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The peace and quiet in this former family home, with the kind, competent care was so beneficial for my postoperative convalescence. I felt safe, comfortable and truly cherished, with my needs well anticipated. The long serving staff are efficient in their various roles but also generous with their time. The food, cooked and prepared on the premises was enjoyable and well balanced. The premises might not be elaborately decorated or purpose built, but the friendly atmosphere and professional care are the crucial priorities, ensuring privacy and respect with genuine patience and compassion. Although my visit was short, it is reassuring to know that this haven exists for any future needs.

How likely would you be to recommend Ilsom House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Submit a Review for Ilsom House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ilsom House Care Home