Orchard House, Cheltenham, Gloucestershire
Orchard House, Cheltenham, Gloucestershire
Orchard House, Cheltenham, Gloucestershire

Orchard House offers up to 50 residents compassionate, individualised residential, nursing and respite care in an attractive, light and airy home. This warm and welcoming home is located in a quiet residential area of Bishops Cleeve to the north of Cheltenham. It stands in its own spacious gardens close to the local shops and amenities of this well known Cotswold village.

In this homely environment you can relax or socialise with friends and family in one of the comfortable lounges or the bright conservatory. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Dawn Hooper (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Orchard House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 05 Feb 2018

Nursing Care, Residential Care, Respite Care

Reviews

9.6 Orchard House has a Review Score of 9.6 (9.551)

The Review Score of 9.6 (maximum of 10) for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Orchard House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.551 for Orchard House is calculated as follows: ( (174 Excellents x 5) + (77 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 274 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Orchard House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard House?

  • Extremely LIKELY
    18
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard House

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    6
  • Friend of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

It is a very nice place and very comfortable. There is always plenty of choice and I am always treated with respect and dignity. Everyone is very nice and caring. I want for nothing at Orchard House. Highly recommended.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A great selection of entertainment has been provided during December and enjoyed by all especially enjoyed the staff panto.
Carers are so friendly, caring and professional. I would recommend Orchard House to anyone.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother went to Orchard House for 'end of life' care. After suffering a massive stroke. During her eleven weeks in there the standard of care she received from all members of staff was excellent. As a family, we visited several times a day and the staff were equally caring to us.
Thank you very much Orchard House.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My friend has been in Orchard House for four years now unable to walk is permanently in a wheelchair - she has been given an alarm in bed and in the wheelchair to prevent falls as this has happened in the past.
Her birthday was 10/10/17, the home kindly booked the conservatory for a small party of friends to join in. The staff are always so helpful in any situation. I visit twice a week over these four years and can only honestly praise their patience and care. The only drawback is no ensuites at all!

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When I visit my father I am always greeted by happy busy staff. The residence is always very clean and tidy and staff are always willing to help. My father has benefitted greatly from living at Orchard House. The calm caring environment is a wonderful place to be. It is a joy to have the Activities Coordinator back on the team.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care my husband receives is very good. All of the staff are very good and professional, also caring for all the residents in which is a difficult job the staff have to do.
My husband has been a resident for six and a half years. The staff have become part of our family. Also, the staff help residents to eat their food if necessary not leaving food in front of them uneaten and making sure they drink enough.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit my mother on a weekly basis. Whilst Orchard House is satisfactory, the home that my mother in law is in seems to have a far more "softer" feel to it. Orchard House seems, to me, to lack the personal touch of "home". However, I cannot speak highly enough of the staff and management and all of my mother's needs are more than adequately met. Perhaps it is just the size of the building that gives it the feeling of being rather clinical.

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Orchard House is very clean and well organised. Staff are friendly and kind. My father has settled well and my mother's visits to see him are welcomed.
The garden and 3 sitting areas give space for residents and visitors.
Staff are person-centred in their interactions and residents seem happy.
I would like to see more stimulation and opportunity to do things, like going out to the theatre/cinema or just play dominoes.
My father is almost always nearly asleep when I pick him up.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Orchard House has a nice feel about it. Mum seems happy and is always spotless. All the staff I've met are very, very hardworking and caring. Everyone seems very very helpful. Lots of smiles, food and all staff excellent. I feel Orchard House probably needs a few more staff it possible. Definitely an entertainments person. Everyone does their very best what more could you ask for?.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Orchard House is situated in a quiet residential area. It is very clean and well maintained. The staff are all key caring, helpful and very pleasant to both residents and visitors.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Orchard House is a great nursing home staffed by lovely caring people.

Over the past 4.5 years I have made over 450 visits to Orchard House and during this time I have never had any cause for concern over the treatment of my brother, nor indeed any of the other residents. The kindness, dedication and care of all the staff has been truly excellent.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my friend has been at Orchard House I can and have highly praised and recommended them. The management is excellent and the staff are extremely kind and friendly and caring.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad was admitted from hospital to 'Orchard House' in March, right from the initial consultation, the day of admittance and the last day of transfer, we were made very welcome. During our many visits, we observed a wonderful and dedicated staff from all the team at 'Orchard House'. Residents were treated with dignity and humility. Dad is now in a more suitable environment for his dementia, and this was handled with care and professionalism. Mum and I felt Dad had a fantastic level of care and cannot thank everyone enough at 'Orchard House'. I have rated excellent on all categories with the exception of rooms and facilities as en-suites would make it excellent. However, in their defence, the age of the building and the set up inhibits this.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have lived here for almost one year, I feel happy, safe and secure, after 4 and a half months in hospital and losing all confidence it felt like would never be the same for me again. Since arriving at Orchard I have gained the 2 stone in weight I lost in hospital and with the help of the staff have grown in confidence.
I feel safe that the carers are around 24/7 and only a bell ring away, they are always caring and helpful and nothing is ever too much trouble. The food is lovely and plentiful and there are many activities for me to enjoy if I wish. It was my decision to stay and live in Orchard House, a decision I have never regretted and wouldn't change. It's a wonderful place.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife suffered a stroke in July 2013. When she came from hospital some two months later I tried to cope with her needs at home but it soon became apparent that with all the equipment my wife had been supplied i.e. hoist, hospital type bed, camode, our bungalow was totally impractical. Social services suggested she needed to be in a care home, fortunately Orchard House was able to take care of her and she has been resident since 2013. She is very happy in Orchard House. She is very well looked after by the nurses and care staff, her room is lovely with a nice view of the gardens, all in all, it's ideal. Her needs are looked after 24 hours each and every day.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend it as my husband is well looked after. My only grumble is his room is not big enough for his requirements.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am fairly happy here and the main thing is that it feels like living with family and we all talk to each other and look after each other, and difference of opinion that are expressed is not always a bad thing because this helps to put things right.

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been here 2 years on the 3rd April 2016, have just about settled in. Everyone is very kind to me here.

How likely would you be to recommend Orchard House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Orchard House a lovely atmosphere. The staff are cheerful and the residents seem content and well looked after. Most days there are activities that most residents can participate in. My mother particularly enjoys the sing-a-long and remising. She also appreciates that there is a quiet room as she enjoys reading, knitting, and doing crossword puzzles. Apart from the excellent attitude and care given by all staff. The home always appears spotless. Whenever I have had cause to phone the staff, admin and nurses have been very helpful.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We love Orchard House. My sister has been there for several years. The staff are very friendly and helpful. We are always welcomed with a smile. The care that my sister receives is outstanding. The home is very clean and has a very homely feel to it. I/we highly recommend Orchard House care home.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very cheerful staff, who are always very accommodating and go the extra mile. The whole home feels like you are part of an extended family. Any concerns are always dealt with in a friendly charming manner. It is a lively forward thinking establishment. Residents are kept clean, fed and entertained. It may be an older building but is very suitable for the older person as en-suites are really unnecessary.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have lived at Orchard House for three years and have been very pleased with the care and kindness given by all the staff. They try to make it as near to living at home as possible.

How likely would you be to recommend Orchard House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Dawn

Dawn Hooper

Job Title: Home Manager

Joined: 2017

Description:

The residents at Orchard House are cared for by a highly dedicated and professional team of employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and Home Manager.

Dawn has been the Home Manager at Orchard House since March 2017, prior to this she worked in care in the private sector for the last 15 years. During this time she has gained a wealth of knowledge and experience in caring for older people. Dawn has completed a NVQ level 3 in Health & Social Care and a NVQ level 4 in Management. Dawn has also achieved her Registered Managers Award. Dawn is a qualified trainer and has achieved PTTLS and DTLLS through Warwickshire University. Dawn has attended Worcester University in Specialised Dementia Care.

Dawn is very passionate about the quality of care that the residents at Orchard House receive.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Orchard House