Pennwood Lodge Care Home

Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA

Pennwood Lodge Care Home, Wotton-under-Edge, Gloucestershire
Pennwood Lodge Care Home, Wotton-under-Edge, Gloucestershire
Pennwood Lodge Care Home, Wotton-under-Edge, Gloucestershire

Located within a residential area of Kingswood, Pennwood Lodge Care Home is a purpose-built residence offering residential, general nursing, residential dementia and dementia nursing care for up to 60 people.

There is a choice of lounge areas for residents at Pennwood Lodge Care Home, all of which have comfortable and specially designed furnishings. Bedrooms at the home are well-equipped and offer residents a welcoming and comfortable environment. Some rooms offer views of the garden.

Residents at the home can eat fresh, nutritional meals which are home cooked by the Pennwood Lodge chefs, who take pride in getting to know the tastes and preferences of residents. Dietary and cultural requirements can be catered for.

As part of HC-One, the staff at Pennwood Lodge ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Helen Randall (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 Years and over. Ages 65+.

Languages Spoken by Staff (other than English): Czech, Portuguese, Slovak, Tagalog

Single Rooms: 62

Shared Rooms: 0

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Pennwood Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

8.9 Pennwood Lodge Care Home has a Review Score of 8.9 (8.885)

The Review Score of 8.9 (maximum of 10) for Pennwood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Pennwood Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.32 for Pennwood Lodge Care Home is calculated as follows: ( (64 Excellents x 5) + (42 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 128 Ratings = 4.32

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.565 Points relating to the number of positive Reviews for Pennwood Lodge Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.4 Target = 0.565

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pennwood Lodge Care Home?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pennwood Lodge Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

This is an excellent care home and is well run with a great manager. Of the 5 care homes I visited in the area this was by far the best. I found all the staff to be friendly, welcoming and competent and more importantly, they did a great job of looking after my mum in her final 6 months of life. The ability to easily transfer from residential to nursing care was a huge bonus.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The manager is excellent and so are all the staff. My father was very depressed and unwell when he came in on the 30th of May. He was originally in another home for respite but as a family, we felt it wasn't what he needed and his care was not that good so my brother visited this home on the Sunday and they said they had room so we took him out of the home on the 30th and brought him here.
We would bring him back again and if there comes a time when he needs permanent care, we would love him to come back.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff here very good and very caring. Always approachable to talk to. A very good team here at the moment.

How likely would you be to recommend Pennwood Lodge Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Happy with all the care provided, I believe there aren't enough staff on the unit and the staff run ragged.
Overall, happy with the care.

How likely would you be to recommend Pennwood Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

HC-One, Careline Team at Pennwood Lodge Care Home responded to this review on 05 Apr 2017:

Thank you very much for taking the time to write a review for Pennwood Lodge, we really value your feedback. It was good to have the opportunity to talk individually about your concerns regarding staffing levels. We are committed to providing Residents with the high quality, kind care they deserve and we will continue to keep staffing levels and the needs of the Residents under review.
I'm pleased that you feel the care provided by the staff is kind and that they are patient with the Residents.

Staff, although often different, were very patient with my wife who was a resident for 1 year. They always tried to help when required and took care of my wife very well.
I visited all day, every day, so could witness the care. The food was very satisfactory and always plentiful.
The nurse that was in charge when my wife passed away was first class in her care to her.
The activities were very good and a lot of care went into helping to make the residents feel they mattered.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pleased with standard and improvements. Room is kept clean and smells pleasant. Staff seem pleasant and helpful. Management very helpful. Pleased with the courtyard improvement.

How likely would you be to recommend Pennwood Lodge Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Just wanted to say how fantastic all the staff I met were during my friend's brief stay (one night, she died the following day). They were caring and supportive throughout her very busy stay. Also, I was touched by the nurse who helped with her useful chats. All residents appeared to be well informed and cared for particularly in the way they were talked to as a person and not as is often the case as simply someone who is old.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Rooms: Satisfactory

Value for Money: Don't Know

My mother was a resident at Pennwood Lodge Care Home for just over 3 months. It was a really tough decision to decide that she needed full-time care and move her into the care home. However, from day one she was treated so well, as were we. Sadly, Mum's physical health deteriorated but her care intensified as she was seen regularly by health care professionals and all her needs were met while in Pennwood Lodge Care Home. Additionally, she was treated with loving care and attention, her dignity was kept at all times and she was treated like a princess. We can't recommend the care home enough - everyone was amazing and mum was nursed and treated in very high regard. We were only sorry she didn't have longer there as she was happy there.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Most of my negative comments are related to me on every visit by my dad. We have always found the staff etc to be helpful and pleasant when we visit but my dad often has other ideas. Where there are some permanent members of staff he has much praise for, he very much dislikes the bank and agency staff as he feels they change so often and don't know his needs. He doesn't enjoy the meals very much (even before he was poorly). Says most aren't cooked properly and very dry. He gets upset when he rings for help and no one responds, especially at night. He said he dreads the night staff.

How likely would you be to recommend Pennwood Lodge Care Home? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Pennwood Lodge Care Home responded to this review on 03 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are sorry to hear about your father’s feedback. However, we are pleased that you have had the opportunity to talk to the home manager in detail to address specifically the concerns that you raised. We are actively recruiting our own staff team and where we use agency these are consistent, in order to provide continuity.
The Home Manager would welcome the opportunity to discuss any other concerns with you on an individual basis and operates an open door policy, please feel free to call in for a chat at any time.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to your home in December. I cant express how happy we are with her progress, she is a different character, the people who work there are the most caring people I have met, its a fantastic place with the service users all being looked after with such care and dignity. The standards at the home are amazing, myself and my family are always made to feel so welcome. Fantastic place would highly recommend to anyone needing to use this type of care.

How likely would you be to recommend Pennwood Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pennwood Lodge Care Home