Trevone House offers up to 40 residents compassionate, individualised residential, nursing and respite care in a small, friendly and comfortable home which is located in the quiet and highly regarded Denmark Road residential area. It is close to the heart of the Cathedral city of Gloucester, with its shops and other amenities, and has easy access to bus routes.
Cosy lounges are available to relax in, as are the well-established gardens on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.
A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.
A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.
Group: The Orders of St John Care Trust
Person in charge: Maria Chlebakova (Home Manager)
Local Authority / Social Services: Gloucestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 47
Rooms with ensuite WC: 0
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visitors are welcome at any time.
Parking:
Free parking is available outside the home.
Latest Care Quality Commission* Report on Trevone House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Trevone House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Trevone House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.406 for Trevone House is calculated as follows: ( (224 Excellents x 5) + (168 Goods x 4) + (46 Satisfactorys x 3) ) ÷ 438 Ratings = 4.406
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Trevone House is based on 22 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 22 Reviews ÷ 9.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Trevone House has a Review Score of 9.4 (9.406) from 37 Reviews
Review submitted from a Postal Card by Valerie H (Relative of Resident) on Thursday 3 May 2018. Relates to April 2018.
The family of the resident are generally happy and satisfied with the care provided. Activities should be encouraged and alternatives considered for less sociable residents.
New staff and agency staff should be made aware of residents needs, wants and quirks as soon as possible to avoid potential upsets.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Janet F (Daughter of Resident) on Friday 6 April 2018. Relates to November 2017.
All staff seemed to genuinely care for the residents. They took time to explain treatment plans, ensuring we understood what was happening and when.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Margaret H (Respite Resident) on Wednesday 1 November 2017. Relates to October 2017.
Helpful staff, very friendly and very good food. Very happy with my stay.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Tracey P (Daughter of Resident) on Wednesday 1 November 2017. Relates to October 2017.
When my mother had to go into a care home I was very worried. But I needn't of been.
The staff are very friendly and all of my mother's needs were met. The home was very clean, the meals were very good. Overall, a very positive experience.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by I J (Son of Resident) on Tuesday 17 October 2017. Relates to October 2017.
Difficult assessment as the staff and managers here are governed by a head office with restrictive attitude. Require security deposit and a month payment in advance for permanent residence, latter only payable by direct debit. Home managers and nurses are good, rely too much on bank/agency staff for there to be any service level consistency. Phone system not up to the mark to cope with external family contact to residents. Charge as much for a little room as a large one. Mums new home has the bonus of en-suite, better security, better room furniture and payment flexibility with no deposit required.
How likely would you be to recommend Trevone House? Neither Unlikely or Likely
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Maria Chlebakova, Home Manager at Trevone House responded to this review on 20 Oct 2017:
Thank you for your feedback. We continually strive to provide the best possible environment for our residents and we are sorry that this was not yours and your mother’s experience of our home. We do get positive feedback from other residents and their families but we take your comments on board and will look at ways in which we can address them.
Review submitted from a Postal Card by Shirley H (Daughter-in-law of Resident) on Monday 18 September 2017. Relates to September 2017.
When my mother-in-law injured her leg, she went into hospital and had an operation. We were told she couldn't come home because she could not put any weight in it for 6 weeks.
We were very worried because we had heard several bad stories about care homes. But since she has been in Trevone, she has completely changed. The staff are all lovely, nothing is too much trouble and they always take time to explain things to you. The food is lovely and the room is very cosy. A lady sorts out some activities, a hairdresser comes in once a week and there is a beautiful garden for the residents to walk around.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by T B (Resident) on Monday 18 September 2017. Relates to June 2017.
The staff are very good and very helpful and kind. The standard of food is excellent. I enjoy going out on days out and on trips form the home.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by Jane W (Friend of Resident) on Friday 8 September 2017. Relates to August 2017.
I found the staff to be very helpful at Trevone. I was always offered a drink to share with my friend and made to feel comfortable. Much concern was shown to my friend's care at home following discharge, which included any adaptations at home.
Clothing was all carefully marked and staff were always very friendly and professional at all times. Many activities are offered each week, which helps the residents to lead a more interesting and fruitful life. Thank you.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by S T (Daughter of Resident) on Friday 1 September 2017. Relates to August 2017.
I fist visited Trevone in February 2017 when we found out dad was terminally ill. I was very welcomed even though I turned up unannounced and was shown around the whole place. When mum broke her knee and I was told she would be going to Trevone I was so relieved. Mum has had the best care here, she has been in a few hospitals/homes over the last few years and the staff are knowledgeable, caring and friendly but always professional. They are looking after her very well and mum is enjoying being here.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Margaret T (Resident) on Thursday 31 August 2017. Relates to August 2017.
I have loved it, the carers are great, very attentive and polite. Good food and all areas very clean. I enjoyed my trip out for the day.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Martin C (Son of Resident) on Thursday 17 August 2017. Relates to August 2017.
Very dear, thoughtful, hard working staff. Good sized rooms.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Lorraine R (Niece of Resident) on Friday 21 July 2017. Relates to June 2017.
The home is clean. The carers and all staff are very helpful. The food is always good. As far as I can see the residents are well looked after.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Kevin B (Friend of Resident) on Wednesday 19 July 2017. Relates to July 2017.
All good!
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Gwen A (Resident) on Tuesday 11 July 2017. Relates to July 2017.
Very nice, staff are alright and I'm happy with the standard of the care home.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by Kathleen P (Resident) on Tuesday 11 July 2017. Relates to July 2017.
Everything that I would have hoped it would be. Very nice staff and the food is great.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by Betty Y (Resident) on Tuesday 11 July 2017. Relates to July 2017.
I've got no complaints about anything. I look forward to taking part in any of the activities planned in the future.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Irene J (Resident) on Tuesday 11 July 2017. Relates to July 2017.
All staff very considerate, they feed us well and I have no issues to discuss.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by William M (Resident) on Tuesday 11 July 2017. Relates to July 2017.
A grand place to be if you need to be in a care home.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Mary B (Friend of Resident) on Friday 7 July 2017. Relates to July 2017.
All very good.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Dorothy J (Resident) on Friday 7 July 2017. Relates to July 2017.
All ok and all good.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Brian C (Resident) on Friday 7 July 2017. Relates to July 2017.
Would be nice to have more people talking to residents one to one for residents who don't enjoy T.V
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by Christopher T (Son of Resident) on Wednesday 7 June 2017. Relates to May 2017.
The staff are very friendly and very helpful. My mother has been made to feel at home and all staff have made her feel very welcome. I have always been kept up to date with any issues or concerns with regards to her health.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by M W (Resident) on Wednesday 7 June 2017. Relates to May 2017.
Day staff are excellent. Some night staff have to cope more with me, especially when I have problems with soreness. I use Savlon but the lady in dark blue will get me something better.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by J P (Daughter-in-law of Resident) on Monday 8 May 2017. Relates to May 2017.
I am so pleased my mother-in-law is in Trevone. My husband and I now have peace of mind knowing she is safe, warm and very well cared for. The staff and management are excellent and treat Mum as they would a member of their own family.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Chris P (Son of Resident) on Monday 8 May 2017. Relates to April 2017.
The care and consideration given to my mother has been exemplary at a very difficult time for all of us. She has been so well looked after and treated with dignity at all times.
As a family, we also feel we have been cared for and we are so happy we chose Trevone for Mum.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Sally M (Daughter of Resident) on Monday 20 June 2016. Relates to June 2016.
My mother came to the home early spring. Whilst she has been settling in some teething problems have occurred in each instance my mother and us as family have been listened to and in each instance positive steps have been made to ensure the standards we require are met. Staff are always polite and friendly and try very hard to make our mother feel that she is home.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Website Submission by Richard (Son of Resident) on Sunday 24 April 2016. Relates to April 2016.
Caring, friendly and cheerful management and staff provide a relaxed and caring atmosphere for residents and visitors. This helped with the transition into care at a difficult and emotional time. Central location makes visiting easy. The bedrooms are a little on the small side but are bright and airy and meet the needs of my dad.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Website Submission by Robert E (Brother-in-law of Resident) on Friday 22 April 2016. Relates to April 2016.
I drive my sister to visit her Husband at least twice a week and I cannot speak highly enough of the care and treatment he receives, each and every one of the staff treat him with kindness and dignity, the food is superb and he always remarks how he enjoys his meals and he is always clean tidy and well groomed.
His room is always spotlessly clean and warm if ever the time comes for my health to fail I would not hesitate in being placed there as I believe the the care there is second to none.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by S C (Daughter of Resident) on Monday 15 February 2016. Relates to January 2016.
Laundry always clean but shirts are not pressed.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by J M (Wife of Resident) on Tuesday 2 February 2016. Relates to December 2015.
The staff at Trevone House are so hardworking and caring. My husband has/is being well looked after in this very friendly home. From the management to kitchen staff I have found all to be approachable.
How likely would you be to recommend Trevone House? Likely
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Review submitted from a Postal Card by M W (Daughter of Resident) on Thursday 28 January 2016. Relates to December 2015.
Most of the staff are very happy and friendly, and will offer you a cup of tea or coffee, but there are some that cannot even give a smile or hello. Some times I feel there is a shortage of staff, but my mum is very happy, and I can see that, and she is always treated with respect. When I leave her I know she is in good care.
How likely would you be to recommend Trevone House? Extremely Likely
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Trudy Webb, Home Manager at Trevone House responded to this review on 05 Feb 2016:
Thank you for taking the time to submit a review, I am glad that your mother is happy here at our home. I would like to reassure you that we have a full complement of staff and I have no concerns over current staffing levels at this time. I have a general meeting arranged for next week when I will discuss the other matters you raise with my colleagues. I would of course be very happy to discuss this with you further next time you are visiting the home.
Review submitted from a Postal Card by Shirley T (Friend of Resident) on Monday 18 January 2016. Relates to December 2015.
When she was less disabled my friend enjoyed all of the facilities of the home, now she is mostly in bed, her care seems to be kind and efficient. She seems happy at Trevone.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Nigel C (Son of Resident) on Tuesday 27 October 2015.
My father was only in Trevone for four days before he passed away. While he was there he was always treated with the utmost respect and dignity, and he was very happy there. He was kept clean and tidy. All the management and staff were always very helpful.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Hilda H (Resident) on Thursday 27 August 2015. Relates to August 2015.
Satisfied in every way.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Veronica B (Daughter of Resident) on Thursday 27 August 2015. Relates to August 2015.
Mum has been treated with care and dignity the four months she has been in Trevone and already calls it home.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Irene Z (Daughter of Resident) on Tuesday 25 August 2015. Relates to August 2015.
I was hoping to care for mum who is 92 yrs. old and not very mobile, on my own at home but it was too much for me, however it may not have worked as Trevone Nursing home is home from home, the staff are wonderful, nothing is too much trouble for them, they always go the extra mile and mum loves it, she also loves the company. The food is great, there is plenty of activities and entertainment they even had a lunch with an Italian theme recently where everyone was welcome, we had a great time. The main thing is that when I am not there I don't have to worry about mum as I know she is in safe hands. If you are looking for a caring, loving environment for your loved one, then Trevone fits the bill.
How likely would you be to recommend Trevone House? Extremely Likely
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Review submitted from a Postal Card by Barbara G (Daughter of Resident) on Friday 14 August 2015. Relates to July 2015.
I find the care home very friendly and the staff gentle and caring. Obviously one of the older care homes - not having the wonderful facilities of Ashwood in Warminster, Wilts. where there is a coffee shop, cinema and a modern hairdressing salon. If all care homes could be like this- St Johns, it would be wonderful. I know Ashwood very well and visit 2-3 times a week.
How likely would you be to recommend Trevone House? Extremely Likely
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February 2018
Recipient: The Orders of St John Care Trust
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Orders of St John Care Trust
Date: Saturday 01 Apr 2017
February 2016
Recipient: The Orders of St John Care Trust
Date: Monday 15 Feb 2016
Job Title: Home Manager
Joined: 2014
Description:
The residents at Trevone House are cared for by a highly dedicated and professional team of approximately 50 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and Home Manager.
Maria has been the Home Manager at Trevone House since August 2017, prior to this she was their Deputy Home Manager for three years. Maria qualified as a Registered General Nurse (RGN) in 2004 with a Bachelor’s Degree. She has 13 years of extensive experience of working in a nursing home setting, starting her career as a Carer, then Nurse, Deputy Home Manager and Interim Home Manager. During her time as a Deputy Home Manager, one of Maria’s passions was to mentor Newly Qualified Nurses in her free time. She completed QCF5 in Health and Social Care Leadership in 2015. She also has a level 3 qualification in End of Life Care. Maria has always kept up to date with any relevant training within the field of care for older people and shares her knowledge with the rest of her team.
Maria is very passionate about the quality of care that the residents at Trevone House receive.
Job Title: Activities Coordinator
Joined: 2013
Description:
Residents at Trevone House are kept entertained and active with Activities Coordinator, Rebecca Allott.
Rebecca has been with OSJCT for over four years, and regularly organises activities for the home, such as craft or games, or hand massaging and walking outside in the large grounds of Trevone. She also enjoys bringing in entertainers, singers, pantomimes, fitness classes and lots of different animals to come in for the residents. Every day is different!
Rebecca started out in the care industry when she left school. She initially volunteered once a week at a local care home, and enjoyed it so much, she chose to pursue it as a career. She began working as a care assistant, before taking on the Activities Coordinator role three years later.
Rebecca has a Level 3 Award in Awareness of Dementia, BTEC Level 2 Award in Supporting Activity Provision in Social Care (QCF) and is currently in the middle of a Level 2 Health and Social Care QCF.
Rebecca is passionate about helping residents discover new hobbies, and she says she feels fortunate she gets to experience it with them.
There are currently no Care Home Idol entrants who have performed at Trevone House