Westbourne, Gloucester, Gloucestershire
Westbourne, Gloucester, Gloucestershire
Westbourne, Gloucester, Gloucestershire

Westbourne offers a well-trained team of carers who are able to carry out professional standards in a warm and vibrant home, ideal for adults with physical frailties.

The care home is equipped with specialist bathing and showering facilities, supporting privacy for residents with mobility issues, though carers are available throughout the day and night.

A wide range of activities are organised to suit residents' interests, for example reminiscence sessions and armchair exercises, while there are many seasonal events incorporated as part of the calendar.

Group: Kew Care Group

Person in charge: Lorraine Booth (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 34

Shared Rooms: 1

Rooms with ensuite WC: 30

Weekly Charges Guide: (These prices are only a guideline, please contact Westbourne to find out the exact price for your requirements.) Nursing Care Single from £850 (These prices are only a guideline, please contact Westbourne to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westbourne: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Westbourne has a Review Score of 8 (7.972)

The Review Score of 8 (maximum of 10) for Westbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Westbourne in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Westbourne is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.139 Points relating to the number of positive Reviews for Westbourne is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westbourne?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westbourne

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

My wife is safe, well fed and happy so I am happy.
The staff give residents full respect.
Would recommend Westbourne to anyone.

How likely would you be to recommend Westbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Westbourne cared for my mother for last 10 months of her life. We found this to be a wonderful home with very caring staff and a very positive atmosphere. There is an amazing programme of activities running all the time and this enabled my mother to obtain both mental and physical stimulation throughout her stay. When she entered the home she was one of the ablest residents and she was always treated as an individual and the staff were anxious to ensure she was settled and as happy as she could be. After a spell in the hospital, she returned for the last few weeks of her life needing full nursing care which the home provided. They treated her with dignity and respect and knew exactly how to handle her last days. They've just got it right.

How likely would you be to recommend Westbourne? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Westbourne Care Home cared for my mum in the last few weeks of her life. Without exception the staff always showed compassion and kindness towards both her and my family. On the first few nights of her stay my mum was frightened and she told me how one nurse sat and held her hand.
The nursing staff gave my family and I the freedom to play as much or as little a part in her care as we needed. We were supported to make her room our own and we always felt welcomed. It was never too much trouble to make us a hot drink when we arrived or listen patiently to our many concerns. I'd like to say thank you to everyone at Westbourne for helping to make this difficult time more bearable.

How likely would you be to recommend Westbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Westbourne

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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