Westbourne offers a well-trained team of carers who are able to carry out professional standards in a warm and vibrant home, ideal for adults with physical frailties.
The care home is equipped with specialist bathing and showering facilities, supporting privacy for residents with mobility issues, though carers are available throughout the day and night.
A wide range of activities are organised to suit residents' interests, for example reminiscence sessions and armchair exercises, while there are many seasonal events incorporated as part of the calendar.
Group: Kew Care Group
Person in charge: Lorraine Booth (Manager)
Local Authority / Social Services: Gloucestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 34
Shared Rooms: 1
Rooms with ensuite WC: 30
Weekly Charges Guide: Nursing Care Single from £850 (These prices are only a guideline, please contact Westbourne to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Westbourne: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Westbourne is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westbourne in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.735 for Westbourne is calculated as follows: ( (61 Excellents x 5) + (22 Goods x 4) ) ÷ 83 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.694 Points relating to the number of positive Reviews for Westbourne is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.2 Target = 0.694
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Westbourne has a Review Score of 9.4 (9.429) from 7 Reviews
Review submitted from a Postal Card by A P (Cousin of Resident) on Tuesday 10 April 2018. Relates to March 2018.
My cousin is always happy to stay at Westbourne, staff are warm and welcoming. My cousin loves the meals and attention she's given.
How likely would you be to recommend Westbourne? Extremely Likely
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Review submitted from a Website Submission by Sonja W (Daughter of Resident) on Tuesday 13 February 2018. Relates to February 2018.
So grateful for the way the manager and team looked after my mother while she stayed at Westbourne. In addition their extra kindness to me during a difficult period after a major surgical procedure. (Finding me a zimmer frame). I cannot commend the staff highly enough and find great consolation in that my mothers final days were spent at ease and pain free.
How likely would you be to recommend Westbourne? Extremely Likely
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Review submitted from a Website Submission by R M (Daughter of Resident) on Thursday 30 November 2017. Relates to November 2017.
My mother has been at Westbourne for 18months now and definitely considers it her home. She has got to know many of the staff who are friendly, caring, and efficient. She has poor mobility, but is fine mentally and is able to join in the full range of activities including quizzes, cooking and handicrafts and exercise classes. There is generally one or two activities daily apart from Sundays and these help greatly with keeping her mind and body active and the coordinator is excellent.
The food seems to be varied and nutritious and staff always offer refreshment for visiting relatives and are always welcoming whatever the time of day. Her medical needs are well looked after too - I would certainly recommend this Nursing Home.
How likely would you be to recommend Westbourne? Extremely Likely
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Josie Dalli, Director at Westbourne responded to this review on 01 Dec 2017:
Thanks so much for your lovely review, it really helps other people choosing care homes. We are lucky to have such a wonderful staff team to provide such great service. Josie
Review submitted from a Website Submission by John R (Son of Resident) on Thursday 30 November 2017. Relates to November 2017.
They have been looking after mum for more than a year now. I am really happy with the care she has received from the people there. A difficult job but they always find time to talk and never hide from answering questions or concerns.
How likely would you be to recommend Westbourne? Extremely Likely
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Josie Dalli, Director at Westbourne responded to this review on 30 Nov 2017:
Thank you so much for your review, John. We love being able to make time to spend with our residents and relatives.
Best wishes,
Josie
Director
Review submitted from a Website Submission by David M (Husband of Resident) on Tuesday 21 November 2017. Relates to November 2017.
Westbourne has a very wide range of activities to suit all abilities and residents are encouraged to join in. They have a pet bird and regular visit from PAT Dog Noah. They have also had a clutch of chickens to watch hatch and visits from a falconer and an exotic animal zoo.
The staff are all very helpful and attentive to the residents with visitors being welcomed with a cup of tea or coffee.
The residents' spiritual needs are also catered for with Communion once a month.
How likely would you be to recommend Westbourne? Extremely Likely
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Review submitted from a Website Submission by Ian B (Son of Resident) on Tuesday 4 October 2016. Relates to September 2016.
Westbourne cared for my mother for last 10 months of her life. We found this to be a wonderful home with very caring staff and a very positive atmosphere. There is an amazing programme of activities running all the time and this enabled my mother to obtain both mental and physical stimulation throughout her stay. When she entered the home she was one of the ablest residents and she was always treated as an individual and the staff were anxious to ensure she was settled and as happy as she could be. After a spell in the hospital, she returned for the last few weeks of her life needing full nursing care which the home provided. They treated her with dignity and respect and knew exactly how to handle her last days. They've just got it right.
How likely would you be to recommend Westbourne? Extremely Likely
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Review submitted from a Website Submission by joanna (Daughter of Resident) on Wednesday 23 March 2016. Relates to February 2016.
Westbourne Care Home cared for my mum in the last few weeks of her life. Without exception the staff always showed compassion and kindness towards both her and my family. On the first few nights of her stay my mum was frightened and she told me how one nurse sat and held her hand.
The nursing staff gave my family and I the freedom to play as much or as little a part in her care as we needed. We were supported to make her room our own and we always felt welcomed. It was never too much trouble to make us a hot drink when we arrived or listen patiently to our many concerns. I'd like to say thank you to everyone at Westbourne for helping to make this difficult time more bearable.
How likely would you be to recommend Westbourne? Extremely Likely
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