What types of Care is Westbourne Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westbourne Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westbourne Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbourne Care Home to the centre of Gloucester?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Westbourne Care Home, 190 Reservoir Road, Gloucester, Gloucestershire GL4 6SB

Review from Janiene C (Resident) assisted by family/friend published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

I wanted to go into respite care to give my husband a break from being my full time carer. I wasn't sure where I should go or what I should do. Through the council I was placed at Westbourne Care Home. I can only say positive things bout Westbourne Care. They have made me feel really comfortable and

at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for your wonderful review! It means so much to all our team to receive such lovely words. We can't wait to welcome you back.

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Review from Anthony J (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum is looked after very well and as no issues. She is very happy.

Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.

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Review from J J (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly, clean, with experience staff. Well run facility.

Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.

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Review from Sara-Jane W (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her life

but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you for such a lovely review, it means so much to all the staff at Westbourne to hear such praising words. Caring for your wonderful mum was a pleasure, and we are so pleased that she was happy…read more

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Review from Stephen J (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report

Overall Experience

Very well-run care home. Professional, very clean. My mother is very happy to be well looked after all things considered after suffering a stroke in 2023. Friendly family-orientated home.

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you for taking the time to leave us a review! We're so please that your lovely mum feels safe and happy with us.

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Review from Bron W (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report

Overall Experience

In a word, brilliant. The staff are kind, caring, knowledgeable and always available. In my professional capacity, I visit a lot of care homes to ensure quality, so recognise excellence - that's apparent at Westbourne. I didn't think I would ever need to be a "customer", but so very glad that I know

Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a wonderful review! It really means a lot to all the staff who care for your lovely mum. We're so pleased that mum is happy and that your mind is at…read more

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Review from Hilary B (Cousin of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

Every time I visit my cousin, she is always neat and tidy and seems very relaxed and enjoying the activity that is being offered. All the staff are very welcoming and are so kind to my cousin. Her room is always clean and tidy.

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave us a review; we're so pleased that you feel she is relaxed and happy in our home.

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Review from Robin B (Son of Resident) published on 1 December 2023 Submitted via Website • Report

Overall Experience

Mum has been a resident at Westbourne for nearly three years now and I couldn’t ask for a nicer care home to look after her. It is a very special place, the staff are always welcoming and it gives me great peace of mind knowing she is safe, seeing that I live a distance away so am not able to visit

as often as I would like. Mum is 96 and has Alzheimer’s so her moods are a bit up and down but all the staff are very kind and caring with her. She enjoys going for the occasional trip out, especially for fish and chips at the pub! It’s always good to see the photos of her and she genuinely looks happy and always neat and tidy. Thank you everyone at Westbourne.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for taking the time to leave such a wonderful review. It is an absolute pleasure caring for your lovely mum, everyone at Westbourne is so pleased that you feel she is well loved…read more

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Review from Gill B (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report

Overall Experience

My mum has lived at Westbourne for two and a half years and absolutely loves it there. The care and attention she gets is second to none.
The manager and deputy manager are amazing and make the home such a happy place to live in and visit. Every single one of the staff are so friendly, happy, work

hard and always willing to have a chat.
Any concerns I have about my mum are always dealt with promptly.
The food is excellent with a great variety and my mum is always given a choice.
There are lots of activities going on including singing, music and movement, arts and crafts etc. They also have outings to places such as Slimbridge, the quays, meals at pubs and Robinswood Hill Cafe. My mum enjoys having her hair and nails done in the salon. I am so grateful to everyone at Westbourne for everything they do for my mum. Westbourne has changed my mum’s life and also mine for the better as I know she is well looked after and I don’t have to worry. Westbourne feels like one big happy family.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a heartfelt review, the staff love receiving such positive comments. We adore caring for your mum, and we are so pleased that she enjoys herself…read more

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Review from K C (Daughter of Resident) published on 27 October 2023 Submitted via Website • Report

Overall Experience

I have nothing but praise and gratitude! Wonderful, patient and caring staff. It feels like a home, with an air of cheeriness and positivity - bright décor, pictures, photos and residents’ artwork on the walls. Mum spent her last 18 months thereafter her Alzheimer’s made it impossible for her to live

independently. During that time several of the staff members obtained further qualifications, particularly in the area of treatment of dementia. Continued learning seems to be encouraged and celebrated.
Mum was very happy at Westbourne. Always plenty of activities; music, dancing, art, animal visits and trips out. Mum felt pampered and had her hair and her nails done regularly. The food was varied, nutritious and interesting and mum was encouraged to eat and stay hydrated, even when she didn’t really want to.

I’m so pleased we found Westbourne. It was definitely the right place for mum and we never once felt we’d made the wrong decision. I wholeheartedly give it a five-star review!

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to write your lovely review. It was an absolute pleasure caring for your wonderful mum, and she will be sorely missed by all at Westbourne. Your kind words mean…read more

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Review from R B (Guardian of Resident) published on 27 October 2023 Submitted via Website • Report

Overall Experience

My cousin moved into Westbourne in July 2023. The staff all made him feel very welcome. He is very happy with his room. It is always clean and bright around the home and the staff are very caring and kind. The staff are always friendly, welcoming and available to chat to.
We are very happy with the

care provided here.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for taking the time to write your lovely review. We are so glad your loved one has settled in well and is happy here.

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Review from Helen O (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report

Overall Experience

My husband and I are over the moon with my mum's care and the life she now leads at Westbourne Care Home. All our lives have changed dramatically since we found her a place there. It is the most exceptionally caring and loving family environment that you could ever hope for and this is down to the brilliant

management and all the amazing staff that work there. It is difficult to put into words how highly we regard every aspect of life at Westbourne and how much it means to me that mum finds such affection, comfort and happiness there.

Reply from Mel Marchant, manager at Westbourne Care Home

Thank you for such a lovely review, we are so happy that we have had such a beneficial effect on all of you.

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Review from Alison L (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report

Overall Experience

We recently lost our mum after 18 months, staying with her 'new family' at Westbourne. During that time she was so happy and the care and support from all the staff were just amazing. We felt the inevitable feelings of guilt when she first went into care but these feelings soon disappeared when we saw

how happy she was - and her health improved greatly during that time. She was able to enjoy numerous activities and trips out with staff and other residents - and loved to get her hair and nails done. The genuine support from the staff in mum's final few weeks was incredible and I can't thank them enough - both for the support to mum and to me personally.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you for your lovely review. It was an absolute honour caring for your fabulous mum, we are so pleased she enjoyed her time with us. She will be sorely missed by all the staff.

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Review from Jane S (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report

Overall Experience

My mother has been living at Westbourne for over two years with Alzheimer’s. She needs help with every aspect of care. She can no longer talk, walk or feed herself. The wonderful staff at Westbourne always give her love, care and attention and they give us, her family, support and any advice we may

need. If we ever have any concerns they quickly respond.
As well as the special love they give to the residents they are committed to continually improving their knowledge and expertise, including care for people with dementia with all the complexity that brings; and it shows in the quality of care they provide.
My review certainly wouldn’t be complete if I didn’t mention my heartfelt thanks to the dedicated staff who prepared the delicious and nutritious meals, and kept everything clean, hygienic and in good working order. It is all so very much appreciated.
Westbourne truly is a caring and loving family.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a lovely review. Your kind words mean so much to all the staff at Westbourne that work tirelessly to care for your mum and give her the love and…read more

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Review from Gillian W (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report

Overall Experience

Mum has been resident for 7 months now and refers to The Westbourne as 'home'. She is happy, and content and enjoys the meals! The staff and management are friendly, helpful, caring and conscientious without exception. There are frequent activities, which residents may join in with if they choose and

outings to local amenities, such as the nearby country park.
Overall, myself and all the family are very happy with the care and attention Mum receives and we are confident that she is being properly cared for at all times.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for your lovely review, all your comments will be passed onto the staff. It is an absolute pleasure caring for your mum, and we are so pleased she has settled in so well.

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Review from J J (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report

Overall Experience

It's really nice to visit mum in Westbourne. I feel so welcome and comfortable. The atmosphere is very friendly and warm, the staff are always happy to have a chat. They show grace, dignity, humanity and kindness.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for your review, it a pleasure caring for your mum. Your lovely words will be passed onto all the staff members.

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Review from R M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report

Overall Experience

Westbourne has been my mum’s home for the last 2 years and they have done everything they can to care for her with compassion and dignity. The staff are always helpful and approachable. I am so thankful for all they do for mum.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for taking the time to leave a review. It is a pleasure caring for your mum, your nice comments will be passed on to all the staff.

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Review from Denise R (Wife of Resident) published on 17 October 2023 Submitted via Website • Report

Overall Experience

What can I say? My husband needed to go into care and I tried three short respite stays before I found Westbourne. When he came to Westbourne for a two-week stay he was very happy, he therefore stayed permanently. He has not looked back. He really enjoyed some of the musical activities in the afternoons.

The staff are like family members that the residents really engage with. The staff are very professional and very very caring too. I visited quite a lot and was always treated with respect and friendliness from all staff and management and a cup of tea was never far away. Of all four homes I tried first I would rate this one as ‘tops’.

The food is excellent. I have stayed for lunch and supper and have always enjoyed the food and there are choices for the residents to select what they would like. Nothing is too much bother for them. Well done to all the Westbourne family.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for your review. We are so pleased your husband felt at home with us. We love relatives coming in to visit and join in with the activates.

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Review from B A (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report

Overall Experience

My mum has been at Westbourne for 5 years now and is 93. The home itself is always very clean and the staff and management are extremely caring and approachable. During her time here she has had some major health issues including a severe stroke. They have been so supportive throughout and feel I can

go to them with any concerns and they will be listened to. The manager is amazing and both she and her staff go above and beyond to care for their residents. There have been short periods during this time, particularly after the COVID outbreak where they have been understaffed but this has been addressed and serious investment in training for staff has been evident in their numerous qualification achievements. My mum wouldn't want to be anywhere else and I wouldn't want her to be anywhere else either.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to review. It is a pleasure caring for your mum, and we are so glad she remains happy here.

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Review from S H (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report

Overall Experience

The hardest decision a family may have to make is to put a parent into care. Westbourne staff helped ease that decision. From the initial home visit to Mum becoming a resident, we found the staff friendly, caring and dedicated. Westbourne Care Home is a home that cares.

Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for your kind words. I'm glad that the staff team made this process easier for you and that you are happy with Mum's care at Westbourne.