Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB
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9.8 39 Reviews
  • Westbourne Care Home, Gloucester
Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff.

The facility offers a warm and vibrant environment with various activities and places a high value on maintaining clients' community connections. They have a range of specialist equipment and prioritize privacy and dignity in a home from home environment.

Westbourne has established a small, person-centred Dementia wing and is dual-registered to meet the needs of Residential and Dementia Residents.

The facility takes pride in its person-centred, responsive care and welcomes any suggestions or ideas from the community. You are encouraged to visit to learn about the services offered and meet the dedicated team.

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Care Provided by Westbourne Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karina Wheatley (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Westbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600

  • Fee rates depend on care needs, room facilities and location.
  • (these prices are only a guideline, please contact Westbourne Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to have visitors at any time.


Westbourne Care Home Reviews (39)

Total of 39, showing 1-20
9.8

Westbourne Care Home has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years. Over all time Westbourne Care Home has 39 reviews.

Overall Experience

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Date Published

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Review from Sara-Jane W (Daughter of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her life
but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you for such a lovely review, it means so much to all the staff at Westbourne to hear such praising words. Caring for your wonderful mum was a pleasure, and we are so pleased that she was happy during her time at Westbourne.


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Review from Stephen J (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-run care home. Professional, very clean. My mother is very happy to be well looked after all things considered after suffering a stroke in 2023. Friendly family-orientated home.

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you for taking the time to leave us a review! We're so please that your lovely mum feels safe and happy with us.


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Review from Bron W (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a word, brilliant. The staff are kind, caring, knowledgeable and always available. In my professional capacity, I visit a lot of care homes to ensure quality, so recognise excellence - that's apparent at Westbourne. I didn't think I would ever need to be a "customer", but so very glad that I know
Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a wonderful review! It really means a lot to all the staff who care for your lovely mum. We're so pleased that mum is happy and that your mind is at rest knowing she is getting all the support she needs.


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Review from Hilary B (Cousin of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my cousin, she is always neat and tidy and seems very relaxed and enjoying the activity that is being offered. All the staff are very welcoming and are so kind to my cousin. Her room is always clean and tidy.

Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave us a review; we're so pleased that you feel she is relaxed and happy in our home.


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Review from Robin B (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Westbourne for nearly three years now and I couldn’t ask for a nicer care home to look after her. It is a very special place, the staff are always welcoming and it gives me great peace of mind knowing she is safe, seeing that I live a distance away so am not able to visit
as often as I would like. Mum is 96 and has Alzheimer’s so her moods are a bit up and down but all the staff are very kind and caring with her. She enjoys going for the occasional trip out, especially for fish and chips at the pub! It’s always good to see the photos of her and she genuinely looks happy and always neat and tidy. Thank you everyone at Westbourne.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for taking the time to leave such a wonderful review. It is an absolute pleasure caring for your lovely mum, everyone at Westbourne is so pleased that you feel she is well loved and cared for.


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Review from Gill B (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Westbourne for two and a half years and absolutely loves it there. The care and attention she gets is second to none.
The manager and deputy manager are amazing and make the home such a happy place to live in and visit. Every single one of the staff are so friendly, happy, work
hard and always willing to have a chat.
Any concerns I have about my mum are always dealt with promptly.
The food is excellent with a great variety and my mum is always given a choice.
There are lots of activities going on including singing, music and movement, arts and crafts etc. They also have outings to places such as Slimbridge, the quays, meals at pubs and Robinswood Hill Cafe. My mum enjoys having her hair and nails done in the salon. I am so grateful to everyone at Westbourne for everything they do for my mum. Westbourne has changed my mum’s life and also mine for the better as I know she is well looked after and I don’t have to worry. Westbourne feels like one big happy family.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a heartfelt review, the staff love receiving such positive comments. We adore caring for your mum, and we are so pleased that she enjoys herself here at Westbourne. She is certainly a big part of the Westbourne family!


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Review from K C (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and gratitude! Wonderful, patient and caring staff. It feels like a home, with an air of cheeriness and positivity - bright décor, pictures, photos and residents’ artwork on the walls. Mum spent her last 18 months thereafter her Alzheimer’s made it impossible for her to live
independently. During that time several of the staff members obtained further qualifications, particularly in the area of treatment of dementia. Continued learning seems to be encouraged and celebrated.
Mum was very happy at Westbourne. Always plenty of activities; music, dancing, art, animal visits and trips out. Mum felt pampered and had her hair and her nails done regularly. The food was varied, nutritious and interesting and mum was encouraged to eat and stay hydrated, even when she didn’t really want to.


I’m so pleased we found Westbourne. It was definitely the right place for mum and we never once felt we’d made the wrong decision. I wholeheartedly give it a five-star review!


Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to write your lovely review. It was an absolute pleasure caring for your wonderful mum, and she will be sorely missed by all at Westbourne. Your kind words mean so much to all the staff here, and I will pass on your glowing comments.


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Review from R B (Guardian of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved into Westbourne in July 2023. The staff all made him feel very welcome. He is very happy with his room. It is always clean and bright around the home and the staff are very caring and kind. The staff are always friendly, welcoming and available to chat to.
We are very happy with the
care provided here.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for taking the time to write your lovely review. We are so glad your loved one has settled in well and is happy here.


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Review from Helen O (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are over the moon with my mum's care and the life she now leads at Westbourne Care Home. All our lives have changed dramatically since we found her a place there. It is the most exceptionally caring and loving family environment that you could ever hope for and this is down to the brilliant
management and all the amazing staff that work there. It is difficult to put into words how highly we regard every aspect of life at Westbourne and how much it means to me that mum finds such affection, comfort and happiness there.

Reply from Mel Marchant, manager at Westbourne Care Home

Thank you for such a lovely review, we are so happy that we have had such a beneficial effect on all of you.


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Review from Alison L (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently lost our mum after 18 months, staying with her 'new family' at Westbourne. During that time she was so happy and the care and support from all the staff were just amazing. We felt the inevitable feelings of guilt when she first went into care but these feelings soon disappeared when we saw
how happy she was - and her health improved greatly during that time. She was able to enjoy numerous activities and trips out with staff and other residents - and loved to get her hair and nails done. The genuine support from the staff in mum's final few weeks was incredible and I can't thank them enough - both for the support to mum and to me personally.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you for your lovely review. It was an absolute honour caring for your fabulous mum, we are so pleased she enjoyed her time with us. She will be sorely missed by all the staff.


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Review from Jane S (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Westbourne for over two years with Alzheimer’s. She needs help with every aspect of care. She can no longer talk, walk or feed herself. The wonderful staff at Westbourne always give her love, care and attention and they give us, her family, support and any advice we may
need. If we ever have any concerns they quickly respond.
As well as the special love they give to the residents they are committed to continually improving their knowledge and expertise, including care for people with dementia with all the complexity that brings; and it shows in the quality of care they provide.
My review certainly wouldn’t be complete if I didn’t mention my heartfelt thanks to the dedicated staff who prepared the delicious and nutritious meals, and kept everything clean, hygienic and in good working order. It is all so very much appreciated.
Westbourne truly is a caring and loving family.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to leave such a lovely review. Your kind words mean so much to all the staff at Westbourne that work tirelessly to care for your mum and give her the love and support that she needs. We are so pleased that she is settled and comfortable here with us.


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Review from Gillian W (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident for 7 months now and refers to The Westbourne as 'home'. She is happy, and content and enjoys the meals! The staff and management are friendly, helpful, caring and conscientious without exception. There are frequent activities, which residents may join in with if they choose and
outings to local amenities, such as the nearby country park.
Overall, myself and all the family are very happy with the care and attention Mum receives and we are confident that she is being properly cared for at all times.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for your lovely review, all your comments will be passed onto the staff. It is an absolute pleasure caring for your mum, and we are so pleased she has settled in so well.


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Review from J J (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's really nice to visit mum in Westbourne. I feel so welcome and comfortable. The atmosphere is very friendly and warm, the staff are always happy to have a chat. They show grace, dignity, humanity and kindness.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for your review, it a pleasure caring for your mum. Your lovely words will be passed onto all the staff members.


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Review from R M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Westbourne has been my mum’s home for the last 2 years and they have done everything they can to care for her with compassion and dignity. The staff are always helpful and approachable. I am so thankful for all they do for mum.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you very much for taking the time to leave a review. It is a pleasure caring for your mum, your nice comments will be passed on to all the staff.


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Review from Denise R (Wife of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? My husband needed to go into care and I tried three short respite stays before I found Westbourne. When he came to Westbourne for a two-week stay he was very happy, he therefore stayed permanently. He has not looked back. He really enjoyed some of the musical activities in the afternoons.
The staff are like family members that the residents really engage with. The staff are very professional and very very caring too. I visited quite a lot and was always treated with respect and friendliness from all staff and management and a cup of tea was never far away. Of all four homes I tried first I would rate this one as ‘tops’.


The food is excellent. I have stayed for lunch and supper and have always enjoyed the food and there are choices for the residents to select what they would like. Nothing is too much bother for them. Well done to all the Westbourne family.


Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for your review. We are so pleased your husband felt at home with us. We love relatives coming in to visit and join in with the activates.


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Review from B A (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Westbourne for 5 years now and is 93. The home itself is always very clean and the staff and management are extremely caring and approachable. During her time here she has had some major health issues including a severe stroke. They have been so supportive throughout and feel I can
go to them with any concerns and they will be listened to. The manager is amazing and both she and her staff go above and beyond to care for their residents. There have been short periods during this time, particularly after the COVID outbreak where they have been understaffed but this has been addressed and serious investment in training for staff has been evident in their numerous qualification achievements. My mum wouldn't want to be anywhere else and I wouldn't want her to be anywhere else either.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care Home

Thank you so much for taking the time to review. It is a pleasure caring for your mum, and we are so glad she remains happy here.


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Review from S H (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest decision a family may have to make is to put a parent into care. Westbourne staff helped ease that decision. From the initial home visit to Mum becoming a resident, we found the staff friendly, caring and dedicated. Westbourne Care Home is a home that cares.

Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for your kind words. I'm glad that the staff team made this process easier for you and that you are happy with Mum's care at Westbourne.


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Review from David W (Son-in-law of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's early days but mother-in-law has settled in well, seems happy and is well cared for. We have no concerns about her care or welfare. The management and staff are very friendly, supportive and caring.
There are activities arranged every day including some outings to the local country park and other
places of interest. She was very pleased to be able to have a bath, after many years of only being able to have a sit-down shower at home! There is a pleasant garden area where we hope to be able to sit during our visits, should the weather improve.

Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Thank you for taking the time to leave a review. We are pleased to hear that your relative is settling in well and that you are happy with the care provided.


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Review from Colin B (Brother of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westbourne Care Home give my brother the best attention. The manager and assistant manager are very helpful in wanting to sort out any problems which my brother may have. The staff are very friendly towards my brother, making him feel at home. Things have not been easy in the home due to
Covid restrictions but, even so, the staff have worked hard to make sure that every need and comfort is met for the residents. I am so pleased that my brother is in the care of Westbourne Care Home!

Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Colin, thank you so much for your kind words. I shall ensure that the team are aware of your comments and we look forward to your next visit.


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Review from S L (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everyone very nice, kind and thoughtful. Mum has said she struggles with some night staff which I haven't met. Food looks and smells delicious. The room is clean and tidy.

Reply from Josie Dalli, Director at Westbourne Care Home

Thank you for your kind review, it is so helpful for others making difficult decisions about care. We will chat with you and your mum about her nighttime concerns and we will make sure we remedy them.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Westbourne Care Home is calculated as follows: ( (183 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 22 Apr 2025

Single en-suite residential and specialist award winning dementia care rooms available.


Awards / Recognitions (2)

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Meet the Team (1)

Karina

Karina Stephans

Job Title: Registerd Manager

Joined: 2024

In 2015, I began my journey at Westbourne as a care assistant when it was a nursing home. My battle with cancer inspired me to pursue a career dedicated to giving back to society. In 2021, I was appointed Deputy Manager of Westbourne and worked towards completing my NVQ 5 in leadership and management to succeed Mel Marchant as the Registered Manager. With the achievement of my Dementia Lead Award in 2022, I am now striving towards The Gold Standards Framework award, driven by my passion for providing the best end-of-life care for our residents.


Frequently Asked Questions about Westbourne Care Home

What types of Care is Westbourne Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westbourne Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westbourne Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westbourne Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbourne Care Home to the centre of Gloucester?

1.8 mile(s) as the crow flies, distance by road may be significantly further.